| Problem | Symptoms | Possible Cause | Solution |
| Computer runs slow (slower than usual) | Opens windows slowly, general sluggish operation. | Excessive fragmentation of files | Run Defrag |
| General sluggish operation | Hard drive may be infected with a virus | Run Command Antivirus. Contact LTD | |
| Computer freezes while starting Windows | Boots to green screen, no icons | Possible interference of drivers that are being loaded, for instance Novell and Fortres | Try removing programs from startup process. Novell can be skipped over, or Fortres can be remarked out of Autoexec.bat and Config.sys files. If you can get to a prompt while booting, try starting windows with the /b switch, then check the bootlog file. |
| Mulberry: Error Message | Incorrect settings in Mail server | Log in to AIX. Command: imspreset (~ucoord/bin/imspreset) Select R to restore. | |
| Word Perfect 6.x will not initialize | Error Message: Word Perfect cannot initialize. | Corrupted WPCSET.BIF file. | Delete the file C:\windows\WPCSET.BIF (WordPerfect will generate a new one). |
| Word Perfect will not use any TrueType fonts. | Will use other fonts, but not TrueType | PostScript / TrueType conflice | Check Printers: Xerox PS printer may be set as default. Reset default to your own printer |