Article/Chapter Summaries

Listed below are summaries of articles or book chapters that have been written by the FDR Graduate Assistants for your convenience.

• A Facilitative Mediation Process . Milne, A. (2007). A Facilitative Mediation Process. ACResolution, Volume 6, Issue 2 (pp. 10-11). Prepared by Kerstin Schuhfleck, FDR Graduate Assistant.

• And Never the Twain Shall Meet: Administrator-Faculty Conflict. Sturnick, J. (1998). And Never the Twain Shall Meet: Administrator-Faculty Conflict. In Holton, S.A. (Ed.), Mending the Cracks in the Ivory Tower: Strategies for Conflict Management in Higher Education (pp. 97-112). Bolton, MA: Anker Publishing Company, Inc. Prepared by Sharon Pearson, FDR Graduate Assistant.

• Anger and Shame: Emotions of Bullying. Namie, G. & Namie, R. (2003). Anger and Shame: Emotions of Bullying. The bully at Work: What You can Do to Stop the Hurt and Reclaim Your Dignity On the Job (pp. 197-207). Naperville, IL: Sourcebooks, Inc. Prepared by Kerstin Schuhfleck, FDR Graduate Assistant.

• Beyond Reason: Using Emotions as You Negotiate. Fisher, R. & Shapiro, D. (2005). Beyond Reason: Using Emotions as You Negotiate. New York: The Penguin Group. Prepared by Jen Bowe, FDR Graduate Assistant.

• Can We Agree to Disagree? Faculty-Faculty Conflict. Berryman-Fink, C. (1998). Can We Agree to Disagree? Faculty-Faculty Conflict. In Holton, S.A. (Ed.), Mending the Cracks in the Ivory Tower: Strategies for Conflict Management in Higher Education (pp. 141-163). Bolton, MA: Anker Publishing Company, Inc. Prepared by Sharon Pearson, FDR Graduate Assistant.

• Complexity, Conflict Resolution and How the Mind Works. Jones, W., and Hughes, S. H. (2003). Conflict Resolution Quarterly. vol. 20, no. 4, summer. Prepared by Kate Enright, FDR Graduate Assistant.

• Ethical Persuasion - Phase I. Rusk, T., with Miller, D. (1993). The Power of Ethical Persuasion. New York: Viking. Prepared by Susan Clair, FDR Graduate Assistant.

• Ethical Persuasion - Phase II. Rusk, T., with Miller, D. (1993). The Power of Ethical Persuasion. New York: Viking. Prepared by Susan Clair, FDR Graduate Assistant.

• Honesty and Empathy: Speaking the Unspeakable. Cloke, K. (2001). Mediating Dangerously. San Francisco: Jossey-Bass. Prepared by Susan Clair, FDR Graduate Assistant.

• Listening with Your Heart. Cloke, K., and Goldsmith, J. (2000). Resolving Conflicts at Work. San Francisco: Jossey-Bass. Prepared by Susan Clair, FDR Graduate Assistant.

• Mediator Self Awareness and Emotional Intelligence. Bowling, D., & Hoffmann, D. (Eds.). (2003). Bridging peace in the room. San Francisco: Jossey Bass. Phipps Senft, L. (2004, Spring). The interrelationship of Ethics, Emotional Intelligence and Self Awareness. ACRresolution, 20-21. Prepared by Adolfo Garcia, FDR Graduate Assistant.

• Narrative Mediation: Re-authoring Conflict Stories. Winslade, J. & Monk, G. (2007). Narrative Mediation: Re-authoring Conflict Stories. ACResolution, Volume 6, Issue 2, (pp. 12-13). Prepared by Matthew Dahlsten, FDR Graduate Assistant.

• Search Beneath the Surface for Hidden Meaning. Cloke, K. & Goldsmith, J. (2000). Resolving Conflicts at Work. San Francisco: Jossey-Bass. Prepared by Susan Clair, FDR Graduate Assistant.

• The Sacred Art of Listening. Lindahl, K. & Schnapper, A. (2002). The Sacred Art of Listening: Forty Reflections for Cultivating a Spiritual Practice. Vermont: Skylight Paths Publishing. Prepared by Kerstin Schuhfleck, FDR Graduate Assistant.

• Trust, Trust Development, and Trust Repair. Lewicki, R.J. & Wiethoff, C. (2000). Trust, Trust Development, and Trust Repair. In. M. Deutsch & P.T. Coleman (Eds.), The handbook of conflict resolution: Theory and practice (p. 86-107). San Francisco, CA: Jossey-Bass. Prepared by Sharon Pearson, FDR Graduate Assistant.

• Workplace Bullying: Causes, Consequences and Interventions. As presented by Pamela Lutgen-Sandvik, Ph.D., Assistant Professor in the Department of Communication and Journalism, University of New Mexico, at the FDR Special Presentation on Workplace Bullying at the University of New Mexico on October 17, 2007.

Updated 11/20/2007