Definition

The following are circumstances that could constitute a disputed transaction:

  • Amount of the purchase was altered
  • An unauthorized charge
  • Merchandise damaged or inoperable
  • Merchandise delivered that was not as specified when ordered
  • Quantity received not the same as the quantity ordered
  • A credit not received
  • Multiple or duplicate charges for the same items
  • Merchandise charged on statement but not received
  • Order cancelled prior to shipment of merchandise
  • Merchandise returned but credit has not been issued by vendor
  • Other, provide complete details
  • Inadequate description/Unrecognized charge
  • I am no longer disputing this charge

The following circumstances do not constitute a dispute transaction:

  • Merchandise delivered, but user on leave and cannot check the items
  • Order cancelled after vendor shipped the merchandise
  • Sales tax assessed by vendor

 

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