Definition
The following are circumstances that could constitute a disputed transaction:
- Amount of the purchase was altered
- An unauthorized charge
- Merchandise damaged or inoperable
- Merchandise delivered that was not as specified when ordered
- Quantity received not the same as the quantity ordered
- A credit not received
- Multiple or duplicate charges for the same items
- Merchandise charged on statement but not received
- Order cancelled prior to shipment of merchandise
- Merchandise returned but credit has not been issued by vendor
- Other, provide complete details
- Inadequate description/Unrecognized charge
- I am no longer disputing this charge
The following circumstances do not constitute a dispute transaction:
- Merchandise delivered, but user on leave and cannot check the items
- Order cancelled after vendor shipped the merchandise
- Sales tax assessed by vendor