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Campus News
Your faculty and staff news since 1965
Current Issue: October 14, 2002
Volume 38, Number 7

EOD offers customer service training for student employees

Managers can enhance the customer service skills of their student employees through training offered by the Department of Human Resources.

Employee and Organizational Development is extending the availability of its Customer Service: Basic Skills workshop to student employees.

“Since the UNM Strategic Plan says we must make customer service training available to all who interface with the public, we really need to include student employees,” says Autumn Bell, Training and Development Consultant with EOD. “There are well over a thousand students employed on campus. In many departments, they are on the front-line of service.”

The training covers a number of topics, including communication, responding to complaints and cross-cultural issues that impact customer interactions. Training can be held at the department’s location or at the Employee and Organizational Development classroom at 801 University SE. Student employees may also register for one of EOD’s regularly scheduled Customer Service: Basic Skills workshops online at www.unm.edu/~hrinfo.

“Yet another option is to have us conduct ‘train-the-trainer’ sessions with the department staff,” adds Bell. “We recently prepared about 20 staff of the UNM General Library to train their student employees on customer service. We partnered with the library to develop the materials and training on how to conduct the workshops. Now the library staff is empowered to provide that training on an on-going basis.” This option may be particularly attractive to large departments and those that bring in new student employees at different times throughout the year.

For more information, call Autumn Bell at 272-7742.