creates new contacts
A. Carkeek, Associate Vice President/Director Human Resources
of 2002 the Department of Human Resources set a goal: within
one year we will be a client-centered organization focused on
understanding our customers needs, advocating on their
behalf, and partnering with them to achieve their goals.
to reach this goal, we interviewed more than 200 University
personnel. We asked what you needed from Human Resources and
how we could best meet your expectations. I want to thank those
of you who participated in these interviews. You were very candid
and provided great ideas. The predominant theme was that you
wanted us to work with you as partners. You needed one point
of contact, a generalist, who could help you solve problems.
In response, we created new points of contact within the department
to better meet your needs.
new primary points of contact will be the Human Resources Service
Center and Client Services staff.
Resources Service Center
The HR Service Center is scheduled to open in September 2003
and will be housed in the LOBO Center on the southeast corner
of Lomas and University. The Service Center will serve as the
new gateway to Human Resources. If you have questions or need
general assistance on topics such as employment, benefits, compensation,
retirement and career development, this will be the place to
start. Staff at the center will be generalists and will have
a range of resources available.
Client Services is comprised of HR consultant groups assigned
to departments based on UNM organization codes. The HR consultants
are the one point of contact, generalist/advocate that you requested.
They can provide comprehensive advice to you and your department
on all aspects of Human Resources including employment, hiring,
compensation, benefits and employee relations. The three HR
consultant groups for main campus are as follows:
Affairs (Organization Codes 10000 & 60000)
Business and Finance (Organization Code 30000)
Student Affairs, Institutional Advancement, and the Presidents
Office. (Organization Codes 20000, 40000, & 00100)
to assist you are the Health Sciences Center Human Resources
and Employee and Organizational Development (EOD). The staff
at HSC are HR generalists who can answer all questions regarding
human resource issues for those employees who work on north
campus. EOD provides training in more than 250 different courses
annually and assists intact work groups to improve effectiveness.
of Human Resources will continue to provide expertise in specialty
areas: Benefits, Compensation, Employee Relations and Administration.
The focus of the staff will shift from first line contact with
you to supporting staff at the Service Center, Client Services
and HSC Human Resources.
still a lot of work to do to make this new structure a success.
Over the course of the summer we will be sharing more information
with the campus about the HR staff and our new programs and
services. In the meantime, you can learn more about these changes
and the HR staff in each of these programs on our web site at