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Campus News
Your faculty and staff news since 1965
Current Issue: July 7, 2003
Volume 38, Number 23

Human Resources

Department creates new contacts

By Susan A. Carkeek, Associate Vice President/Director Human Resources

In August of 2002 the Department of Human Resources set a goal: within one year we will be a client-centered organization focused on understanding our customers’ needs, advocating on their behalf, and partnering with them to achieve their goals.

In order to reach this goal, we interviewed more than 200 University personnel. We asked what you needed from Human Resources and how we could best meet your expectations. I want to thank those of you who participated in these interviews. You were very candid and provided great ideas. The predominant theme was that you wanted us to work with you as partners. You needed one point of contact, a generalist, who could help you solve problems. In response, we created new points of contact within the department to better meet your needs.

The two new primary points of contact will be the Human Resources Service Center and Client Services staff.

Human Resources Service Center
The HR Service Center is scheduled to open in September 2003 and will be housed in the LOBO Center on the southeast corner of Lomas and University. The Service Center will serve as the new gateway to Human Resources. If you have questions or need general assistance on topics such as employment, benefits, compensation, retirement and career development, this will be the place to start. Staff at the center will be generalists and will have a range of resources available.

Client Services
Client Services is comprised of HR consultant groups assigned to departments based on UNM organization codes. The HR consultants are the one point of contact, generalist/advocate that you requested. They can provide comprehensive advice to you and your department on all aspects of Human Resources including employment, hiring, compensation, benefits and employee relations. The three HR consultant groups for main campus are as follows:

Academic Affairs (Organization Codes – 10000 & 60000)
Business and Finance (Organization Code – 30000)
Student Affairs, Institutional Advancement, and the President’s Office. (Organization Codes 20000, 40000, & 00100)

Also available to assist you are the Health Sciences Center Human Resources and Employee and Organizational Development (EOD). The staff at HSC are HR generalists who can answer all questions regarding human resource issues for those employees who work on north campus. EOD provides training in more than 250 different courses annually and assists intact work groups to improve effectiveness.

The Department of Human Resources will continue to provide expertise in specialty areas: Benefits, Compensation, Employee Relations and Administration. The focus of the staff will shift from first line contact with you to supporting staff at the Service Center, Client Services and HSC Human Resources.

There is still a lot of work to do to make this new structure a success. Over the course of the summer we will be sharing more information with the campus about the HR staff and our new programs and services. In the meantime, you can learn more about these changes and the HR staff in each of these programs on our web site at www.unm.edu/~hr.