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Campus News - October 15, 2001 |
Sainz delivers service with a smile
By Michael Padilla
Imagine
if the only color you could see is purple. Mari Sainz wishes she could.
Purple makes me smile and it brings me peace, she says. The
instant I look at the color purple I feel better and more relaxed.
As an accounting technician at Telecommunications, Sainz has converted her
office into a purple haven. From her computer screensaver to her bulletin board
to pens and papers, nearly everything in her office is purple. She collects
anything purple that doesnt move.
One thing that isnt purple in her office is her favorite poster of Spanish
entertainer Luis Miguel. He makes me smile too, she says.
She says that using her smile helps make a difference in other peoples
lives. I treat people the way I would want to be treated, she says.
Even though people dont get to see me smile when Im talking
on the phone believe me, its there.
Often dubbed the cell phone queen, Sainz is responsible for account charges
for cellular phones, pagers, voice mail and billing issues for telephone line
charges at UNM. She provides assistance for nearly 1,200 pagers and cell phones
and she works closely with cell phone providers and is grateful for their expertise.
Sainz says she enjoys her job and makes the best out of each day. I am
fortunate to be part of UNM, she says, adding that she loves the benefits
at UNM. Since I spend most of my time answering questions over the phone
and on email I am able to work on a flex schedule and I complete my work on
off hours.
A former South Valley girl who now lives closer to UNM, Sainz has two grown
sons, Patrick and Martin, and seven grandchildren.
She is most proud of her sons' successes attributed to her persistence in making
sure they did their best in school. Patrick works at the U.S. Post Office and
Martin works as a computer information technician at Relios, a jewelry manufacturing
company.
She showers her grandchildren with gifts and always manages to be there for
them.
My family is the best thing that happened to me, she says. They
keep me busy and I am grateful that they do.
As a volunteer for VITA (Volunteer Income Tax Assistance) she assists the elderly
and low income people during each income tax season. She says its a way
to give back to the community.
At home, she enjoys solving cross-word puzzles, reading romance novels and
sewing. She makes a lot of her clothes and enjoys cross-stitching.
Whether at work or at home, she says everything she does involves a smile.
| The
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