Hallmarks of Ombuds Practice

 

UNM’s Ombuds Services for Staff adheres to the principles and standards of practice established by the International Ombudsman Association.

 

Accordingly, the University Ombuds staff serves as a confidential, neutral, informal and independent resource for staff concerns and conflicts.

 

Confidential

 

Visitors identities and the contents of their conversations remain confidential.  Only with permission would Ombuds staff contact other University members to help resolve a dispute.  The limits of confidentiality are disclosed at initial appointments.

 

Impartial

 

Ombuds staff  maintain no personal stake in the outcome of any dispute.  The Ombuds office promotes fair  rocess and does not take sides or advocate for individuals. 

 

Informal

 

The use of the Ombuds services is voluntary.  The focus is on alternative methods to resolving problems rather than by formal institutional procedures.  Ombuds staff do not testify in formal hearings.  The office has no decision-making authority and maintains no official records.

 

Independent

Ombuds staff exercise autonomy regarding their responsibilities.