User Focus Group (UFG)

FAQ

Frequently Asked Questions

UNDER CONSTRUCTION!

Updated Monthly

 

For the Small files to transfer (less than 100Mb), you have a zip drive.

If you have BIG HUGE Files (more than 100Mb) to transfer from Home to the Lab and reverse, we can transfer the files for you thanks to one machine equipped with a CD burner.

If you want to store some data on a CD, we can burn you a CD(s) as long as you bring your CDs.

How do I log on to the Mac OS X Session?

You will have a new screen at that moment. Type in your Login, Password.

N.B.: You have to use the same login name and password that you have for your E-mail or UNIX –Account.

What kind of software is available on my "Mac" Box?

Well, you have:

  1. MS Office 97/98 or MS Office2001
  2. Teraterm /Secure Shell (optionnal)
  3. Mirada:  Mulberry, aix…
  4. WinZip 8.0 (part of Mirada Suite)
  5. Ftp Explorer or WSFTP light (part of Mirada Suite)
  6. Netscape 4.76
  7. Explorer 5.0
  8. Adobe Acrobat Reader 4.0
  9. Norton Antivirus 5.0 or 6.0, 7.0 (Not Yet available for the pc with site license)
  10. Norton Utilities 5.0, 6.0 (optional)
  11. QuickTime 3.0/4.0 (optional not installed)
  12. Real player G2
  13. Mac Amp (Optionnal Reader for mp3 music format)
  14. Iomegaware for Iomega devices (Zip,Jaz drive.....)
  15. Utitlities: SCSI Probe......

Where can I print from my “MAC” Box?

From you can print through appleshare, through a network printer(TCP/IP) or through a printer directly connected to your machine You can use the network printer without any problem

How do I request additional software on my “MAC” box for my personal use?

You will need to fill out a ”Help Request Form”; give the location of your ”MAC” box (room number), the software you request and for what purpose it is needed.

Where can I find the Help Request Form?

: http://www.unm.edu/CFA/UserSupport/prob2.cfm       not yet available

You can download the form in PDF at: Request Form

How can I secure my machine?

The policy is the following:

The only way to secure/restrict acces to tyour machine is to use Foolproof software

In order to lock your machine,

            Hit Ctrl +Alt +Delete, you will then have a new screen where you have to hit “Lock Workstation” button.

           

To unlock your machine,

           

Hit Ctrl +Alt +Delete; type your password and return.

How can I know what kind of tasks are running on my machine?

Hit the Apple on the right menu bar right click and you will have a graphic interface showing you what kind of process/applications are running and the memory used to run them.

              

 

It shows you the APPS running

It shows you the process running

It shows you CPU usage & memory used

        

Thus you can know which apps are running (or not responding), the processes and also the performance of your machine.

How do I reboot my machine?

You have to hit “Restart” button on the menu bar, you will shut down and restart.

           

Then, click on “Restart the computer” button, hit “Yes” or return.

How do I log out as a different user?

This feature is only available for the old OS X.You have to hit “Exit” button on the start menu, you will then have a new screen:

            

Then, click “Close all programs and log on as a different user” button, hit “Yes” or return.

PLEASE WAIT UNTIL IT IS TOTALLY SHUT DOWN, REMEMBER THAT NT HAS A SIMILAR OPERATING SYSTEM AS UNIX, SO YOU CANNOT TURN IT OFF LIKE THAT !!!!!

Can I upload /download from LINUX to NT,MAC and reverse?

On Mac, FTP Explorer allows you to upload / download anything you want from Mac, 95/98& NT to UNIX / UNIX to Mac 95/98&NT, (LINUX or AIX belong to the CIRT where you have your web page if you created one).
N.B.:    The Linux/UNIX systems must support AppleTalk if you are running AppleTalk.

Fetch for Macintosh

Fetch for Macintosh is a graphical FTP program. All Learning Center Macintosh machines have Fetch as their FTP program. Fetch is similar to saving and opening files from within a word processor such as Microsoft Word.

1.Launch Fetch, double click the Fetch icon located in either the Network or Network Access folder on the Macintosh HD. An alias to Fetch should be
located in the Apple Menu.

Fetch will launch and display a dialog baox asking for a New Connection.

2.Type the remote hostname in the Host box, the username in the User ID box and the password in the Password box. The Directory box can be left blank.
In this case ftp.iupui.edu was used as a remote host, this is the IUPUI Anonymous FTP Server. Anonymous was used for a username and the password is
your complete email address.

3.Once the connection is established, Fetch will display a directory and file listing of the remote host.

Files are designated with a tiny document image, illustrated in this image under the Name folder. Directories are designated with miniature Macintosh folders.

To change to a lower level directory, simply double click on the directory to which you want to change.

The Macintosh pop up menu, at the top of the directory/file listing, displays the current directory path in sequential order. This is illustrated with /, pub, mac,
web, client, netscape the above picture. This is used to return to previous directories.

For example: Highlighting the Web line will return you to the /, pub, mac, web directory.

Download a file with Fetch

1.To download a file, highlight the file you wish to download and click Get File.... A dialog box will appear asking for the location to save the file.

This dialog box will give you the option to change the name of the file if desired. In this case, netscape.sea is the choosen file to download.

2.Select the location where you wish to save the file and click Save.

Upload a file with Fetch

1.To upload a file, click the Put File... button. Fetch will display a dialog box asking for which file to upload.

2.Select the file you wish to upload and click Open.

A dialog box will appear asking for a filetype of the file you wish to upload. In most cases you will want to use Raw Data. For text files Text can be used.
For Macintosh specific programs, Mac Binary should be selected.

NOTE: Word processor documents such as Word and WordPerfect, spreadsheets such as Excel and Quatro Pro or any other program documents should
be uploaded as Raw Data.

3.To exit Fetch, select File : Exit.

 

N.B.:    To transfer files:

            Don’t forget “chmod ”for your folder and also your files if you want your work be seen by your colleagues or guests.

For further information concerning how to create your own homepage go to:

www.unm.edu/~cfahelp/web/webindex.html

How Can I check my E-MAIL?

You can check your E-mail from Netscape, Mulberry or else but only those two applications are supported by the CIRT-UNM and CFAHELP.

Or

You can check your E-mail from NT thanks to Secure Shell (not Installed, waiting for the new version MIRADA)

           

N.B.:  WE STRONGLY SUGGEST PEOPLE TO USE Secure Shell and ALWAYS CLICK on SSH instead of Telnet (Telnet IS NOT A SECURE COMMUNICATION!!!)

How can I use the ZIP Drive?

Under MAC it is like an extra drive and it is auto detected by MAC OS

N.B.:  The floppy or ZIP have to be formatted in FAT16 to be readable for all operating systems MAC, NT& WINDOWS 95/98

A MAC formatted disk will not be recognized by Windows or Linux systems.

College of Fine Arts Copyright© 2000

June 2000, mailto:cfahelp@unm.edu