FAQ's

1. How do I get permission to "enter a closed class" or "take a course as audit"?
2. Where do I get permission to take more than 18 hours per semester?
3. Can I get permission to register/add a class after the deadline?
4. How do I register for add/drop/withdraw from classes?
5. What happens if I drop/withdraw during the first six weeks of the semester?
6. What happens if I drop/withdraw after the sixth week of the semester?
7. During the "last day to drop from a course with Dean's approval," where do I go to drop?
8. What if I can't get into LOBO Web?
9. If I withdraw from UNM, do I have to reapply when I am ready to come back?
10. If I withdraw, how do I obtain pre-registration materials?
11. How do I get an "incomplete?"
12. Where can I get information on Tuition Refunds?
13. Can I get a refund from my courses if I have been activated by the military?
14. Can I get a refund on my tuition if I have to drop/withdraw from my courses after the tuition deadline?
15. If I am absent from class, what should I do?
16. If I have to turn in something late, what should I do?
17. What if I am not doing well in my class?
18. If I have a complaint regarding a grade in a class or how a professor is treating me, where should I go to have my complaint heard?
19. How do I get on the Dean's List?
20. How do I change my address with the University?
21. How do I establish New Mexico Residency?
22. Where can I get a letter verifying that I am a full-time student, or a letter verifying my GPA for a "good student discount"?
23. Should I need a short term loan, does the Dean of Students Office offer any assistance?
24. What if I need to get an emergency message to a student?
25. Is there a lost and found?
26. Are there any Notaries on campus?
27. Where can I get a Campus Tour?
    

1. How do I get permission to "enter a closed class" or "take a course as audit"?
   If a student wants permission to "enter a closed class", or take a course as an "audit," they need to get the instructor's signature. This is done on a "yellow card" which can be picked up at the Records & Registration Office, Student services Center, Room 250. They would return the signed card to the Records & Registration Office.
   
   
2. Where do I get permission to take more than 18 hours per semester?
   Students who need permission to take more than 18 hours per semester (9 in summer) need to get permission from the Dean of their academic college.
   
   
3. Can I get permission to register/add a class after the deadline?
   Yes. If a student wants permission to register/add a class after the deadline, they need to get signatures from the instructor, and the Dean of the College in which the course is offered. The signatures need to be obtained on a "pink" card which the student can pick up at the Records & Registration Office, Student Services Center, Room 250. There is a $10.00 processing fee. The fee and completed card must be returned to the Records & Registration Office for processing within three days of obtaining the required signatures.
   
   
4. How do I register for add/drop/withdraw from classes?
   LOBO Web -- All students must register/drop/add/withdraw from classes using this system. You can also access your registration options by using LOBO Phone at (505)338-7900 or by LOBO Web.
   
   
5. What happens if I drop/withdraw during the first six weeks of the semester?
   Students who drop or withdraw from a class(es) during the first six weeks of the semester do not receive a grade for the course. If they withdraw, their transcript will say "withdrew" and the date. If they drop, the course will not appear on the transcript.
   
   
6. What happens if I drop/withdraw after the sixth week of the semester?
   Students who drop or withdraw after the sixth week of classes will receive a "W/P" or "W/F" in their class(es). The "W/P" means the student was passing at the time they dropped/withdrew, and a "W/F" means the student was failing at the time they dropped/withdrew and it will be averaged in as a "F" in their grade point average.
   
   
7. During the "last day to drop from a course with Dean's approval," where do I go to drop?
   Go to the Advisement Center for your College that you are enrolled in for permission to drop. Most colleges require documentation to support your reason for dropping a course. They need no permission if withdrawing from "all" classes. If withdrawing, use the LOBO Web and select the “withdrawal” function.
   
   
8. What if I can’t get into LOBO Web?
   First make sure you have followed the instructions listed on the my.unm.edu page. If you are still not able to get in, visit fastinfo.unm.edu for guidance or call 277-4848.
   
   
9. If I withdraw from UNM, do I have to reapply when I am ready to come back?
   If you come back within three semesters, you do not. Withdrawing only takes you out of the current semester, but does not affect your ability to enroll the following semester. If they do not return within three semesters, they will need to reapply for re-admission through the Admissions Office, Student Services Center, Room 140, 505/277-2446.
   
   
10. If I withdraw, how do I obtain pre-registration materials?
    Students who withdraw from a semester will automatically receive pre-registration materials for three semesters.
    
    
11. How do I get an "incomplete?"
    If a student wants to receive an "incomplete" in their class(es), they need to discuss it with their instructor(s). If the instructor(s) assigns an "incomplete" the student needs to complete whatever work the instructor requires. The instructor will submit an "I" on the grade report. Incomplete grades received Summer 2005 and after must be resolved no later than one year (twelve months) from the published end day of the semester in which the grade was assigned. Incomplete grades not resolved within the time frame stated in this policy will be converted automatically to a F (failure) grade. The student is responsible for making arrangements with the instructor for resolving an incomplete grade.
    
    
12. Where can I get information on Tuition Refunds?
    Questions regarding tuition refunds for medical (family or personal) or military reasons would be directed to the Dean of Students Office. All other questions regarding tuition refunds need to be directed to the Bursar's Office, Student Services Center, Room 160, 505/277-5363.
    
    
13. Can I get a refund from my courses if I have been activated by the military?
    Yes, you can. Please see the "Military Withdrawal Policy" listed on this site.
    
    
14. Can I get a refund on my tuition if I have to drop/withdraw from my courses after the tuition deadline?
    Yes, you can get up to a 50% tuition refund with proper documentation, only if you dropped/withdrew because of extenuating circumstances. You will need to fill out a "Tuition Refund Form" in the Dean of Students Office and submit documentation with this form. Please see the "Refund Appeal" listed on this site.
    
    
15. If I am absent from class, what should I do?
    If your absence is for a valid reason (medical, some other family emergency, jury duty, etc.), the Dean of Students Office can notify your professors of the absence. We should need some type of verification of the situation and our notification does not mean you have been excused from your class -- ONLY THE PROFESSOR CAN EXCUSE YOUR ABSENCE! Besides informing our office, you should speak to your professor regarding your absence. Please see "Absences" listed on this site.
    
    
16. If I have to turn in something late, what should I do?
    You should take advantage of your professor's office hours, so that you can speak to him/her about your situation. Most professors are flexible as long as you are truly concerned about your performance and have a valid reason why you might need an extension on a paper/project.
    
    
17. What if I am not doing well in my class?
    There are many resources within UNM to help you. Contact CAPS for tutoring, or El Centro de la Raza, American Indian Student Services, African American Student Services for mentoring opportunities. Most importantly discuss your difficulties with your instructor for further advice.
    
    
18. If I have a complaint regarding a grade in a class or how a professor is treating me, where should I go to have my complaint heard?
    Students should first talk with the professor of the class. If they are not satisfied with the professor's decision, they should talk to the Chair of the Department that professor is under. If they are still not happy with the decision, they should talk to the Dean of the College the professor is under and the last appeal would be to the Provost. It is best to follow the "Academic Dispute Procedures" (Article 2 in the "Student Grievance Procedures") listed in the Student Handbook at www.unm.edu/~sac. If you are a Graduate student, you would need to follow the procedures outlined in the Graduate Student Grievance procedures listed in the Student Handbook online at www.unm.edu/~sac. You can come to the Dean of Student's Office if you need help with this process.
    
    
19. How do I get on the Dean's List?
    Students should contact the Dean of their College for information regarding the Dean's List.
    
    
20. How do I change my address with the University?
    Through the demographic self-service section in my.unm.edu.
    
    
21. How do I establish New Mexico Residency?
    If a student wants information on establishing New Mexico residency, they need to contact the Registrar's Office, Student Services Center, Room 261, 505/277-8466.
    
    
22. Where can I get a letter verifying that I am a full-time student, or a letter verifying my GPA for a "good student discount"?
    For a letter verifying full-time status, the student should go to the Records Office, Student Services Center, Room 250, 505/277-2916. The student can also go to the Records Office for a "good student discount" insurance form that verifies their GPA and qualifies them for an insurance discount with various Insurance Companies.
    
    
23. Should I need a short term loan, does the Dean of Students Office offer any assistance?
    Yes, if you are enrolled as a student with 6 or more credits, meet the GPA requirement of at least a 2.0, and do not have a past due amount owed to the University, you may be eligible for up to $800.00 and is due within 45 days. Loans are typically available for pick up, granted you meet the requirements, after 2:00 p.m. the following business day. The loan cannot be used for books, room/board, or tuition. after you apply for the loan. Come in to the Dean of Students Office and fill out an application. Please see "Short Term Loan" listed on this site.
    
    
24. What if I need to get an emergency message to a student?
    If an individual needs to get an emergency message to a student in class, the Student Activities Center, SUB Room 1018, 505/277-7872, can help. However, they will try to get a message to the student ONLY if it is an emergency.
    
    
25. Is there a lost and found?
    Yes, it is at the UNM Police Department, 2500 Campus Blvd. NE, Hokona Hall, 505/277-2241.
    
    
26. Are there any Notaries on campus?
    Yes. Please see the list of Notaries On-Campus.
    
    
27. Where can I get a Campus Tour?
    At Recruitment Services, Student Services Center, Room 180, 505/277-2260. Please keep in mind that a campus tour does not replace a New Student Orientation Program, such as LOBOrientation or CEP, for incoming and transfer freshmen.