Frequently Asked Questions

• GroupWise
• How to Map a Drive to the Project Link Documentation (EMIS-FIN) Server.
• What systems am I logging on?
• What is the UNM tree?
• What do I do when I get the following message: "Your password has EXPIRED would you like to change your password?
• What do I do if the virus scan stops my computer with a virus message?
• Should I remain logged in to a file server all the time?
• Are the file servers available at all hours of the day and night?
• How does the backup work?
• What e-mail should I use?
• How do I change my Novell password in Windows 98?
• How do I change my Novell password in Windows 2000/XP?
• How do I create a directory?

What systems am I logging on?

There are many servers and large computers that you could be logging on at UNM. When you work for the VP for Business and Finance on main campus you may have login ID's for any or all of the following systems

• Novell Netware File Servers on the UNM Tree
  • CONTROLLER - Departmental users shared and individual storage, Payroll System, Accounts Payable system, Purchasing System, P-Card and network printing.
  • NW-LDAP - Web Services (NetStorage, iFolder), LDAP catalog server for UNM Tree.
  • UNMCCW2 - Cashiering system.
  • EMIS-Fin - Project LINK documentation and shared storage
  • PROVOST - Provost departmental users shared and individual storage, network printing.
• Novell Netware file servers on the UNMHSC Tree (HSC/North Campus)
• HSC-Common 
• HSC-Main
• AIX/Linux (UNIX type systems)
• UNM mail (Mulberry) and calendaring (Corporate Time) systems
• UNM web accounts and web pages
• UNM LDAP catalog server and UNM Phone Book
• UNMMVS (IBM MAINFRAME)
• BRS, FRS, HRS and other financial systems
• TSO

What is the UNM Tree and/or the UNMHSC Tree?

These are hierarchical directories of network users and resources (printer, file servers, etc.) which are cooperatively managed among many UNM departments.  The UNM Tree includes 25 file servers and supports users from over 36 departments.  The UNMHSC Tree supports HSC School of Medicine and University Hospital users.  These directories allows anyone with an account on the tree to access to any file server or other resource on the tree without having to login again. For example, if you login to CONTROLLER, you can also access PROVOST without logging again, assuming you have been granted access to both servers. You cannot, however get to HSC-Main without logging in again since this server is on the UNMHSC tree. If you need access to BOTH trees, however, we can setup your logins so that you are automatically logged into both trees at the same time.

What do I do when I get the following message: "Your password has EXPIRED would you like to change your password? Y"

You answer Y and press enter. This is a message you receive from a file server on the UNM Tree. For security reasons, passwords are set to expire every 90 days.  If you do not change your password you will be given 3 to 6 grace logins depending on the server. After you use those grace logins you will have to call the system administrator to change your password. Note: most file servers require at least a 6-digit password.

Note: If you have accounts on BOTH the UNM and UNMHSC trees, we suggest that you change your passwords on both trees at the same time.  To do this on Windows 2000, say "No" to the "Your password has EXPIRED . . ." prompt and continue to login.  Once you have logged in, press the <Ctrl>, <Alt> & <Delete> keys simultaneously.  On the security screen that pops up, select the "change password" button.  On the next screen, both trees and your workstation should be highlighted.  Type your old (expired) password in the top box and your new password in the next two boxes.

What do I do if the virus scan stops my computer with a virus message?

DO NOT USE YOUR COMPUTER IF IT HAS A VIRUS! Contact FSMNS immediately.

Rules on opening email attachments:

• Never open any attachments from an unknown source.
• Do not click on any links in your email to update Windows.
• Do not open any attachments with the following extensions:
  • exe, ini, bat, pif, scr,

Should I remain logged in to a file server all the time?

It probably will not cause a problem unless you leave an application open. However, since the University has an "always on" connection to the Internet which can be vulnerable to malicious "hackers", we suggest that you shut down your computers at night and over the weekends.  

Are the file servers available at all hours of the day and night?

The Controller's file servers are available all the time unless there is a problem or maintenance is being performed. If you know you are going to be using a server other than regular work hours you should check with MST to make sure it is available. If a server is going to be out of service for more than a short period MST will post a message you will see during login (if you login rather than attach to that server).

How does the backup work?

All file servers are backed up Monday through Friday nights. On Friday nights, a full backup is run getting every file on the servers. On Monday through Thursday night only those files that have changed since the last full backup are backed up. If a file were lost on Monday afternoon it would have to be restored from the Friday night backup. If all files were lost on Thursday afternoon, first all files would be restored from the previous Friday, then Wednesday's files would be restored replacing older files.

A backup tape containing all data on the server is saved indefinitely on the last Friday of the month. Theoretically, a file on the server at the end of April 2003 would be available for restore. Since tapes are not 100 percent reliable it is not a good idea to depend on all tapes being available.

What e-mail should I use?

UNM Main campus supports Mulberry mail and UNM North Campus supports GroupWise. You can still use Pine on the AIX systems with Secure Telnet. If you have both Mulberry and GroupWise email accounts, you can forward all your Mulberry mail to GroupWise mail by logging into your AIX account using Secure Telnet and changing your .forward file to point to your GroupWise e-mail address.

For Mulberry support, contact the Main campus help desk at #277-4848 or go to their web site at http://www.unm.edu/cirt/hdesk/faq/ in the Advanced FAQ's.

For GroupWise support, contact North campus help desk at #272-1694 or go to their web site at http://hsc.unm.edu/library/usersupport/.

How do I change my Novell password in Windows 98?

1. Right mouse click on the red N in the lower right hand corner of your desktop. Select User Administration for UNM and then Novell Password Administration.
2. Click on the Change Password button.
3. Enter your old password in the Old password field.
4. Enter your new password in the New Password field. Repeat the same new password in the Confirm new password field.
5. Click on the OK button twice. A dialog box appears saying The netWare password has been successfully changed. Click on the OK button.
6. Ignore the dialog box saying The Windows password you typed is incorrect by click on the OK button. Click on the Cancel button in the Change Windows Password screen.
7. Click on the OK button to close the User Password Administration dialog box.
8. If you have an account on the UNMHSC tree, go through the same steps except select User Administration for UNMHSC in step 1.

How do I change my Novell password in Windows 2000/XP?

1. Press down the Ctrl, Alt and Delete keys simultaneously on your keyboard.
2. Click on the Change Password button.
3. Highlight all the Resources (workstation and tree(s)) on the left hand side of the screen.
4. Enter your old password in the Old Password field and new password (at least 6 characters) in the New Password and Confirm New Password field. Click on the OK button when done.
5. Click on the OK button on the Change Password dialog box.

How do I create a directory?

1. Double click on My Computer from the desktop.
2. Double click on Local Disk (C:).
3. Select a folder where the new directory going to be in.
4. From the Toolbar, click on File | New | Folder.
5. You will see a New Folder is created at the bottom of the right hand screen.
6. Right mouse click on the New Folder and then select Rename.
7. Rename the folder by typing in a new name and then press Enter.
8. you can also create Subdirectories by in the newly created folder by right mouse click on the newly created folder, then repeat steps 4 - 7.

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