There are times when we all need objective feedback, support and challenge. Coaching is a tailored one-on-one process that provides individuals with support to increase their job effectiveness. EOD can provide coaching to help you examine your work behavior and style, and consider alternatives that may be more effective. For managers, we can give you feedback on your leadership skills that will help improve the performance of your organization. We can address overall development needs or focus on context-specific situations.
The coaching relationship is always voluntary, confidential and goal-oriented. Contact us at 277-1555 for more information or to schedule a coaching session.
How would your customers rate the service they receive from your department? If you can't answer that question - or if you don't want to answer it - EOD can help.
Customer Service is an important part of the University's strategy for future success. To help departments align with this strategy, EOD is expanding its services to help individuals, teams and departments improve Customer Service . Based on an initial assessment, EOD can partner with you to select the best plan for improving customer service.
We offer a wide range of customized support services, including:
Please contact 277-1555 for more information.
We can help you conduct productive meetings and retreats. Our consultants are trained to provide structure for effective communication among group members, focusing on the delicate balance of group dynamics and group process. Our services include helping you develop a realistic meeting agenda, guiding the meeting process, moving groups beyond disagreement and conflict, helping groups reach decisions, and developing action plans for post-meeting implementation.
Examples of when you might benefit from professional meeting facilitation include:
As facilitators, we see meetings and retreats as an opportunity for group leaders and members to learn effective processes for creating, planning, problem-solving, and decision-making.
Contact EOD at 277-1555 for more information or to request facilitation services.
Strategic Planning is a decision-making process that asks the right questions, focuses on the future of your department, and identifies the steps to get where you want to go. EOD can assist managers with a planning process for organizing and conducting both short & long-range planning with your staff. Whether you are planning for a large or small department, this “strategic” planning framework will help you plan in a way that will drive decision-making and reduce the unexpected.
Essentially, effective planning involves the use of a structured organizational assessment that asks the following questions:
Employee & Organizational Development offers Strategic Planning: There Is No Perfect Way! as a management development workshop.
In addition, our consultants are available to help you develop a strategic plan for your department, either through one-on-one consultation or by facilitating a departmental planning retreat. You can also click here for more tools to help you with your planning process.
Contact Employee & Organizational Development at 277-1555 for assistance with your strategic planning process.
Team-building is a planned process that utilizes a structured set of strategies and activities designed to improve team performance and teamwork. Team-building can be offered to new and existing teams as well as special work groups such as project task forces or committees.Team building generally focuses on four major areas:
What We Do... EOD offers a broad spectrum of Team-building Services:
How We Do it...
In collaboration with the team leader or work-group manager, we begin with a confidential consultation , followed by an assessment session with the entire team. Favoring a participatory approach, the consultant then works with the leader and members to design a customized team development intervention . In most cases we will facilitate team building activities. We can also train and coach team leaders who prefer to facilitate their own team building sessions.
A Sampling of team-building activities we've conducted at UNM...
Contact Employee and Organizational Development at 277-1555 for more information or to request team building services.
