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What is a Lobo Card?
What is LOBOCA$H?
Where can I use my Lobo Card?
How much does it cost to get a Lobo Card?
Where can I use LOBOCA$H?
What do I do if I lost my Lobo Card?
What happens if someone found my Lobo Card?
Why did my Lobo Card stop working?
How do I get a new/replacement Lobo Card?
What are the location and hours of the Lobo Card Office?
How do I make a deposit to my LOBOCA$H account?
What's the difference between LOBOCA$H, Dining Points, Meal Plans, and Student Accounts?
Can I pay for tuition with LOBOCA$H?
Can I turn scholarship or financial aid funds into LOBOCA$H?
Can I get a refund of my LOBOCA$H?
Can I reactivate an old card once I have received a replacement card?
Do I have to renew my Lobo Card every semester?
Do I need to pay a replacement fee if my ID was stolen?
Can I get a new Lobo Card if I changed my name or social security number?
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What is a Lobo Card?
The Lobo Card is the official UNM ID card that students, faculty, staff, and others carry for access to university services,
restricted buildings, and more. Click for more information.
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What is LOBOCA$H?
LOBOCA$H is a prepaid spending account with a balance that declines each time you use it (by swiping your Lobo Card) to make
purchases on campus. Click for more information.
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Where can I use my Lobo Card?
The Lobo Card gives access to university services such as libraries, gym facilities, and event discounts. Click for
more information.
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How much does it cost to get a Lobo Card?
Everyone's first Lobo Card is free. Replacement cards issued due to a change of name or social security number are free
if accompanied by the original card. Lost and damaged cards require a replacement fee; first replacement $10; second
replacement $15; third and subsequent replacements $25. Cards that no longer function due to normal wear and tear may be
replaced for free at the discretion of the Lobo Card Office.
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Where can I use LOBOCA$H?
LOBOCA$H is useful for bookstores, convenience stores, dining establishments, campus laundry services, and vending machines
on campus. Click here for a list of places that accept LOBOCA$H.
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What do I do if I lose my Lobo Card?
Call the Lobo Card Office (505-277-9970) to report that your card was lost. You can also deactivate your LOBOCA$H account
online or by calling the office. Click for more information.
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What happens if someone found my Lobo Card?
Lost cards are often returned to the Lobo Card Office in the SUB, where they can be retrieved by the owner. However, many
other locations on campus, such as University police or the SUB welcome desk, have their own lost and found collections.
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Why did my Lobo Card stop working?
Lobo Cards can stop working for a variety of different reasons. To determine the cause and repair the problem, bring the
card to the Lobo Card Office for assistance.
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How do I get a new/replacement Lobo Card?
Bring a government-issued form of identification and a replacement fee; first replacement $10; second
replacement $15; third and subsequent replacements $25, to the Lobo Card Office. Click for
more information.
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What are the location and hours of the Lobo Card Office?
The Lobo Card ID Office | MSC 03-2205
1 University of New Mexico
Albuquerque, NM 87131-0001
505-277-9970 | 505-277-3191 (Fax)
Location: SUB Plaza Level, near the Zimmerman entrance, between the Mercado and the New Mexico Educator's Federal
Credit Union
Hours: Monday-Friday, 8am-5pm, excluding UNM holidays
lobocard@unm.edu
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How do I make a deposit to my LOBOCA$H account?
You can make a deposit online, by mail, or in person at the Lobo Card Office, bookstore, or main cashier's office. Click
for more information.
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What's the difference between LOBOCA$H, Dining Points, Meal Plans, and Student Accounts?
Several types of accounts are accessed through your Lobo Card, but each one carries a separate balance. Just as your ATM card
can access both your savings account and your checking account, your Lobo Card can access your LOBOCA$H account, your
Dining Points account, your Meal Plan, and your Bursar's Student Account.
LOBOCA$H is a discretionary spending account which can be used to make purchases across the University.
Meal Plans are purchased by campus residents to eat at the La Posada cafeteria in an "all you can eat" food court.
Dining Points are similar to LOBOCA$H. They can be used to purchase food or goods from campus food vendors and convenience
stores.
Student Accounts are managed by the Bursar's office and are used to charge tuition and fees, housing expenses, parking
permits and various other fees. Financial aid, scholarships, and
other payments are credited toward this account. Your Lobo Card may be used to access you student account, but is not
required. If you would like for residual financial aid or scholarship dollars to be moved into your LOBOCA$H account, this
can be done only at the main Cashier's office at Student Services.
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Can I pay for tuition with LOBOCA$H?
No. Although your Student Account is accessible through your Lobo Card, it is not linked to LOBOCA$H. There is no mechanism
with which to allow a LOBOCA$H balance to pay for tuition or other fees on your student account.
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Can I turn scholarship or financial aid funds into LOBOCA$H?
Not directly. Your Student Account is not linked to LOBOCA$H. The Cashier's office can work with you to make arrangements
to transfer monies from your student account into your LOBOCA$H account.
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Can I get a refund of my LOBOCA$H?
If you have a valid reason for requesting a refund, such as graduation, withdrawal, or termination of employment, you can
get a refund of the LOBOCA$H that remains in your account. Go to the Lobo Card Office to fill out a refund request. If
approved, your refund will be processed through the Cashier's Office, and you will be issued a check (after any balance at
the Cashier's Office is settled). See the Terms and Conditions for more information.
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Can I reactivate an old card once I have received a replacement card?
No. Payment of a replacement fee constitutes authority for the de-activation and deletion of the missing Lobo Card from
UNM's card database. Once that deletion occurs, the old Lobo Card can never be reactivated.
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Do I have to renew my Lobo Card every semester?
No. The card is valid upon admission to UNM; it is issued once and is active upon a student's enrollment in the current
semester. The Lobo Card remains valid for the duration of a student's college career and it activates and deactivates
automatically according to the student's enrollment status. The Lobo Card has no expiration date.
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Do I need to pay a replacement fee if my ID was stolen?
Not necessarily. Stolen cards should be reported to the appropriate law enforcement agency. A copy of the police report or
the police case number must be provided to the Lobo Card Office to obtain a replacement identification card for free.
Anyone filing a false police report is subject to disciplinary and/or criminal charges.
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Can I get a new Lobo Card if I changed my name or social security number?
Yes. A few days after a student reports the name/number change to the Records and Registration Office, the new information
is available to the Lobo Card Office. Bring the original Lobo Card to the Lobo Card office for a free replacement with this
new information.
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