The University of New Mexico’s Information Technology group met recently to devise a comprehensive strategic plan to help improve customer service, campus infrastructure and policies and procedures. As a result, Bill Adkins, UNM’s Chief Information Officer, announced today a six-point strategic plan designed to enhance the core missions of UNM.
The strategies include: create a network of learning and support centers; collaborate with the UNM research community to provide robust and reliable IT infrastructures; develop campus-wide IT security policies, procedures and practices; position UNM’s IT to acquire the funding necessary to grow and sustain those IT services; grow the IT capacity, services and partnerships; and develop a collaborative UNM IT governance structure that enables IT decision-making and facilitates communication.
“We envision a future in which UNM’s dynamic learning communities have limitless access to individualized information, unfettered by technology and distance,” said Adkins. “We want to provide an integrated information technology environment that advances the core missions of the University including education, research and public service.”
From these strategies, implementation plans including activities, measures of success, major milestones and specific deliverables will be developed further. Each strategy involves a team-concept approach with an owner directing the group on a particular strategy as well as a variety of participants from across campus.
A number of internal and external tools have also been put in place to communicate to the campus. Internally, they include bi-weekly strategy leaders’ roundtables and quarterly meetings of strategy teams to showcase progress. Externally, they include bi-weekly meetings with Acting President David Harris and quarterly reports to UNM leaders and stakeholders.
Media Contact: Steve Carr, (505) 277-1821; e-mail: scarr@unm.edu
Posted by scarr at May 31, 2006 04:58 PM