Telecommunications has set the dates for the cutover to the new telephone switch that serves the majority of main campus. The accelerated schedule, which begins Friday, June 16, is imperative due to developing stability issues with the existing switch. UNMH, the Health Sciences Center, and north and south campus telephone service will not be affected by the cutover of individual phone lines.
Service outages will occur throughout the business day, evenings and weekends. Tentative schedules, subject to change, listing buildings and telephone numbers to be moved throughout the project will be posted at: http://its.unm.edu/communications/swupgrade.html.
Additional information on how the project affects individual users and tips on preparing for the move to the new system can be found at Fast Info: Fast Info, under Voice Communications (Telecom); sub category: Switch Replacement.
Individual phones will be moved to the new switch beginning June 16. The work will be completed in two shifts per day and is projected to be completed June 26. During the migration, there will be telephone service outages in several buildings every day. Office phones, alarms, payphones, ATM machines, fax machines and modems are all affected by the outages. Services will be affected in groups of up to 25 telephones at a time. Due to the way the campus cabling infrastructure is laid out, a building may have more than one partial service outage.
While a phone is being moved to the new switch, the following will occur:
* No incoming calls can be received and voicemail will not pick up
* No outgoing calls can be made
* The phone will have no display or dial tone
* Speed dial information will be lost
* Message waiting light will be out of synch so check messages when the phone returns to service. Existing voicemail messages will not be lost and you will continue to check voicemail by dialing 7-9997.
The afternoon and morning following a building outage, technicians will deliver replacement phones for any Dterm II phones located in the building. Please note, until the technician arrives with the new phone, the Dterm II will be out of service. If the telephone has voicemail, callers will be able to leave a message once the service has been migrated to the new switch. Check Fast Info for tips on preparing for the Dterm II replacement.
Due to the scope and complexity of this project, it is possible that unexpected service disruptions and anomalies will occur.
If you have questions regarding the switch replacement project, please check Fast Info Category: Voice Communications; Sub Category: Switch Replacement or contact Telecommunications at 7-1111 or via e-mail at: telecomm@unm.edu.
Media Contact: Steve Carr, (505) 277-1821; e-mail: scarr@unm.edu