From the end of fall semester to the beginning of spring semester, Dec. 16 through Jan. 15, Information Technology Services (ITS) on-line services will vary but will generally continue to be available with most services including e-mail, internet access, GroupWise calendar, WebCT, e-Jobs and e-Hire. ITS will continue to monitor and respond to all system outages during the break. Latest information on system availability can be found at: ITS Alerts.
Computer pod hours vary during semester break by location Computer Pod Hours. Generally hours are reduced between semesters and pods are closed when the University is closed.
Banner applications and servers will not be available during the Winter Break due to a system upgrade. The upgrade from Banner version 6 to version 7 will begin at on Thursday, Dec. 21 at 7 p.m. The upgrade is scheduled to continue through Wednesday, Jan. 3 at 8 a.m. Banner and its associated applications will be unavailable to UNM end users (including staff, faculty, and students) during the entire upgrade.
The following applications will be completely unavailable during the same time frame as the Banner upgrade:
* LoboWeb
* LoboPhone
* Internet Native Banner
* Banner Authorization Request (BAR)
* Workflow
* Demographic Self Service
* LoboMart
* Hyperion
* ODSP
ITS Support Services availability during Winter Break (Dec. 22-Jan. 3):
ITS and LINK Support Centers
* Knowledge-base searches are available
* Chat - unavailable Dec. 22-Jan. 2
* Ask A Question - available intermittently
* Messages checked intermittently Dec. 22-Jan. 2 - call 277-4848
* Staffed 8 a.m. to 5 p.m. when UNM is open
Voice Services
* Knowledge-base searches are available
* Chat - unavailable Dec. 22-Jan. 2
* Ask A Question – usual response time
* Staffed 8 a.m. to 5 p.m. when UNM is open and Dec. 22, 27, 28 and Jan. 2 during Winter Break - call 277-1111
Users may also utilize: Fast Info to help answer any questions.
Network & System
* Report any major outages to 277-4646
Contact: Steve Carr, (505) 277-1821; e-mail: scarr@unm.edu
Posted by scarr at December 18, 2006 09:52 AM