In October, the ITS Hardware Maintenance group will bring increased skills and value to their services by earning certification to become an Apple-authorized service provider. The certification authorizes the group perform warranty repairs and upgrades to Department-owned and personal MACs, iPods and iPhones.
Photo: Tony Waldron, Mary Hanson, Nick Keyes, Saheon Lee and Mike Prine.
The group has always performed post-warranty repairs and maintenance on UNM-owned hardware such as personal computers, laptops, printers, keyboards and monitors. With their new Apple certifications, staff and faculty with Apple equipment under warranty can call Hardware Maintenance and schedule repairs here on campus.
“In addition to being a Dell Warranty service provider, my staff and I are now certified to offer warranty service for other Apple products, so we’re very excited to provide this new benefit,” said Tony Waldron, Manager of ITS’ Hardware Maintenance Group. Waldron’s staff of three full-time certified repair technicians and one student typically handle between 15-20 calls and service requests per day, and that number is likely to increase with the staff’s Apple certifications.
Hardware Maintenance performs repairs and upgrades for UNM departments onsite, as well as at their offices at the ITS Building on Campus Boulevard across from La Posada Hall. Students who have Apple equipment still under warranty can also bring their MACs, iPods, and iPhones for repairs or upgrades covered by warranty.
To make an appointment for repairs, contact the Hardware Maintenance group at 277-8098 or send an e-mail to hwmaint@unm.edu. For a full list of services offered visit: Hardware Maintenance.
The cost of post-warranty services is $60 per hour, plus any extra parts that may need to be ordered. UNM departments can use a Purchase Requisition or Index Code from their office or unit.
Media Contact: Vanessa Baca, (505) 277-0987; e-mail: vjbaca1@unm.edu