ITS Communication Network Services (CNS) will replace the existing voicemail system that serves UNM Main Campus, the University hospitals, the Health Science Center, the Research Park and Valencia Campus. The new voicemail system will go “live” Nov. 29, during the Thanksgiving holiday break. Voicemail access will continue normally until that day.
Voicemail users will need to set up voicemail boxes on the new system prior to Nov. 29. For the initial new set up, a different access number will be required; however, once the new system is “live”, users will still be able to access their messages using 7-9997, or 277-9997 when calling from an outside telephone system. The access code and instructions for setting up a new voicemail box will be forthcoming in the next couple of weeks.
Voicemail prompts and other features will change with the new system implementation, which will bring overall improvement for voicemail users on and off campus. Training sessions for users, who can then train other users in their department, will be offered through Learning Central between November 10 - 21. User guides and a link to an online Voicemail Coach will also be available before the training sessions start.
Contact the ITS Communication Network Services Support Center at 277-1111 for more information.
Media Contact: Vanessa Baca, (505) 277-0987; e-mail: vjbaca1@unm.edu
Posted by scarr at October 23, 2008 12:21 PM