ITS will provide limited customer support to UNM and UNMH during the break between Dec. 24 and Jan. 5. The schedule of coverage is outlined below.
ITS CS Support Center
505-277-4848
• Staff on-site answering telephone calls, FastInfo Chat and “Ask a Question” 7 a.m. - 10 p.m. on Dec. 23.
• Staff will check the CS Support Center voice mail, return calls and
FastInfo “Ask a Question” every two hours as follows:
10 a.m - 6 p.m., Dec. 24, 25, 31 and Jan 1
8 a.m - 1 a.m, Dec. 26, 27, 28, 29, 30, Jan. 2, 3 and 4.
ITS CNS Customer Care
505-277-1111
• Staff and technicians on site answering telephone calls, responding to FastInfo and assisting walk-ins Dec. 26, and Dec. 29 - 31 from 8 a.m. - 5 p.m.
• On-call and after hours coverage for alarms and telephone services via Campus Police Dec. 24 - 25 and Jan. 1 - 2.
• Auto Attendant recording will inform callers of staff availability and direct callers to contact Campus Police in case of an emergency.
Visit: Information Technology Services for additional information on computer pod hours and other ITS information.
Media Contact: Vanessa Baca, (505) 277-0987; e-mail: vjbaca1@unm.edu
Posted by scarr at December 17, 2008 04:54 PM