Gil Gonzales brings a new vision of information technology to UNM. He joined UNM in August as chief information officer and was previously CIO at California State University, Monterey Bay. Improving customer service to students, faculty and staff on an increasingly limited budget is a challenge for everyone. Gonzales aims to establish information technology as a service as much as a tool.
Photo: Gil Gonzales
“I want everyone to know that in Information Technology Services, we are service providers first and foremost. As CIO, I will advocate for our customers and positive change, but I also want to establish and demonstrate good practices. I want to clearly articulate not just what ITS does but how and why,” Gonzales said.
He sees ITS and UNM becoming leaders statewide and nationally – not just in information technology but in higher education across the board – by providing end-to-end services reactively and proactively that not only fix problems but prevent them from arising in the first place.
Gonzales intends to make UNM the best IT service provider by “improving our infrastructure, applications and customer service for everyone. It’s my hope and intention to help my staff do this by creating and facilitating relationships with students, faculty and other staff. Our challenge right now is how to continue providing services and solutions within our budget.”
“Ultimately, technology is a tool for students to gain knowledge and achieve their academic and professional goals,” Gonzales said. “If we are successful at helping them accomplish that, we’ll be successful at everything else.”
Media Contact: Vanessa Baca, (505) 277-0987; e-mail: vjbaca1@unm.edu