ITS Department Upgrades UNM Webmail and CommuniGate E-mail Systems

Some users experiencing intermittent delays

The ITS Department upgraded the UNM Webmail and CommuniGate e-mail systems Saturday, Aug. 1. As a result, some Blackberry users, who are not on the Blackberry Enterprise Server (BES), are experiencing intermittent delays in receiving e-mails, and are asked to update their device programming to avoid future e-mail delays.

T-Mobile and AT&T users can turn off their devices for 60 seconds and upon restarting, the device should find the appropriate network. Verizon and Alltel users can dial *228, hit Send, and select the option for Update. Upon restarting, these devices should also find the appropriate network.

The Blackberry Enterprise Server allows Groupwise users whose e-mail addresses end in @unm.edu or @salud.unm.edu to have real-time synchronization between their e-mail, calendar and contacts in Groupwise and on their Blackberry. Blackberry BES users who use their UNM Webmail accounts should also confirm that the account on their device is pointed to mail.unm.edu.

For more information on how to connect to the BES, or for additional concerns or continuing problems receiving e-mail on your Blackberry, please contact CNS Customer Care at 277-1111.