Example of Mandatory Requirements (Cont.)

• The vendor must monitor the circuit on a 24 x 7 basis.
• The vendor must inform the customer of any planned service interruptions (eg. For scheduled maintenance) at least 7 days in advance. Customer must concur with the time of service interruption.
• Scheduled service interruptions must be no longer than 1 hour in duration.
• Vendor must notify customer of any unscheduled service interruptions as soon as they are detected by vendor’s monitoring systems and provide an estimated time by which service will be restored.

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