Example of Mandatory Requirements (Cont.)

• If any unscheduled service interruption is likely to last more than 2 hours, the vendor shall immediately start provisioning an alternate circuit to restore service.
• If an unscheduled service interruption lasts more than 4 hours, the vendor shall be liable to pay the customer liquidated damages of $1,000 per hour of downtime in excess of 4 hours.
• The transmission error rate shall not exceed one bit in 109 bits transmitted.
• The circuit must be available within 60 days after placement of order.

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