This is a report of the problems from the last week.

There are 23 total problems: 14 active and 9 resolved

Problem id: 6910 Status: ACT Catagory: NET
Occured: 11/05/1997 Component: Network
Assi to: Network Created by:
Contact: jean Durke [272-7237]


DESCRIPTION:
claims they are loosing connection at bldg 333 science and tech at ^ the research park STATUS:
COMMGRP in process of installing sniffer probe on this environment. CEA.

Problem id: 7570 Status: ACT Catagory: NET
Occured: 01/08/1998 Component: NETW
Assi to: Unknown Created by:
Contact: Dr Scuderi (Geography) [x7-4645]


DESCRIPTION:
NPR: Client reports an intermittent problem where people in Bandelier ^ West occasionally can't connect to network [no such host type ^ messages]. It started to happen around the time Earth Data Analysis ^ moved in. His email addr is tree@unm.edu. STATUS:
Called on 2/27/98 and received no answer. KL

Problem id: 8126 Status: ACT Catagory: NIR
Occured: 02/12/1998 Component: NIR
Assi to: Unknown Created by:
Contact: Karen Ann Smith (Chemistry) [x7-4031]


DESCRIPTION:
Karen S.@Chemistry needs a wall plate 22-77-1207/08 in rm B071 moved ^ from the east wall to the west wall. The lines leading to plate enter ^ room from west wall anyway. This was called in by Ron Adams on behalf ^ of Karen. STATUS:
Pending a Pr from the client. RB 1/12

Problem id: 8164 Status: ACT Catagory: NET
Occured: 02/16/1998 Component: Network
Assi to: unknwn Created by:
Contact: Jim Parker [x74562]


DESCRIPTION:
Client reports that 3rd floor of Scholes is seeing different speeds ^ when transmitting files off their floor. Putting files onto a ^ off-floor host is much slower then getting files from an off-floor ^ host. STATUS:
Still trouble shooting this issue as of 2/20/98. CEA

Problem id: 8183 Status: ACT Catagory: NET
Occured: 02/17/1998 Component: Network
Assi to: Unknown Created by:
Contact: Mimi (Anthropology) [x7-1534]


DESCRIPTION:
Mimi@Anthropology cannot connect to network with any regularity. Her ^ port 11-137-1177 is in rm 246. There was also a problem #8124 that ^ was resolved last week. STATUS:
Called client on 2/20/98. Got no answer; Client doesn't have phone message service so I couldn't leave a message. Will follow up!! Scannned plate and visually inspected wiring and conections no problems found. After talking to customer and other people in area, I think the problem is just normal operation. The problems she describes are routine problems that the other people in her area are also experiencing. I suggest that she be given a refresher course on network use. KC DAL 2/25/98 Aaron E. is following up with client. Client is running the old DOS telnet version and suspect she needs to upgrade. KL

Problem id: 8190 Status: ACT Catagory: NET
Occured: 02/18/1998 Component: Network
Assi to: unknwn Created by:
Contact: Eric Nudell [x7-5860]


DESCRIPTION:
Eric@Zimmerman reports they are experiencing very slow response from ^ their novell network. He's talked w/Aaron Baca and they are wondering ^ if work done yesterday by Tom has affected them. STATUS:
Called client on 2/20/98 and left message as to status of problem, CEA.

Problem id: 8194 Status: ACT Catagory: NIR
Occured: 02/18/1998 Component: nir
Assi to: Created by:
Contact: Beth Tigges [821-6693]


DESCRIPTION:
NIR: Beth Tigges of College of Nursing called to say that she is still experiencing problems with dial-up lines,such as hang-ups,no carrier,etc.she will send a log of problems to Renee. STATUS:
No status entered.

Problem id: 8231 Status: COM Catagory: NIR
Occured: 02/23/1998 Component: NIR
Assi to: Unknown Created by:
Contact: Adam Honea-Office of Equal Op [x7-5251]


DESCRIPTION:
NIR: Adam@Office of Equal Op. [609 Buena Vista] would like the other ^ port in Anne's office made active. The plate is D42-1-1123/24 and ^ already has one active port. Make the other port active also. RESOLUTION:
Port activated and customer notified. KC DAL 2/25/98

Problem id: 8233 Status: COM Catagory: NIR
Occured: Component: nir
Assi to: Unknown Created by:
Contact: Chris [272-7095]


DESCRIPTION:
activate port at Emcore West, 800 Bradbury se suite 213 in room 213b RESOLUTION:
Plate previously activated, user notified. KC DAL 2/25/98

Problem id: 8242 Status: RES Catagory: NIR
Occured: 02/25/1998 Component: nir
Assi to: Unknown Created by:
Contact: Ray Marshall [7-3506]


DESCRIPTION:
activate plate 56-2015-12-06/07at Mesa Vista Hall rm 2038 STATUS:
RES: Checked back with Ray, the problem was machine setup. closing. TB RESOLUTION:
Checked back with Ray, the problem was machine setup. closing. TB

Problem id: 8243 Status: COM Catagory: NIR
Occured: 02/25/1998 Component: NIR
Assi to: Unknown Created by:
Contact: Ernie Lang [x7-5933]


DESCRIPTION:
NIR: Ernie@Johnson Ctr rm 162C would like the right port on plate ^ 59B-155-1154 activated. RESOLUTION:
Port activated and client notified. 2/26/98 KC/JS

Problem id: 8244 Status: COM Catagory: NET
Occured: 02/25/1998 Component: npr
Assi to: Unknown Created by:
Contact: robert/eddie [7-3270/7-6930]


DESCRIPTION:
plate at American Studies,Hokona rm 324 is active but not working. RESOLUTION:
Found a bad port on the baystack hub. Moved connection to another ^ port to resole the problem. JL.

Problem id: 8246 Status: COM Catagory: NET
Occured: 02/25/1998 Component: npr
Assi to: Unknown Created by:
Contact: Mary Ann Johnston [272-7237/7340]


DESCRIPTION:
plate 339-1-2-23/19 ,in room 208 at Research Park is not working STATUS:
RES: Port has been activated by Kelly Cable. Closed. JL. RESOLUTION:
Port has been activated by Kelly Cable. Closed. JL.

Problem id: 8250 Status: ACT Catagory: NET
Occured: 02/25/1998 Component: Network Service
Assi to: Created by:
Contact: Kevin Cahill [277-5318]


DESCRIPTION:
Kevin Cahill called to report slow to practically no network response...his server was pinged and all is well on campus...we feel telephone service is our problem.U.S.West should be notified of degregaded service during evening hours... STATUS:
Tried calling user but found that he won't be in until ~3:30 in the afternoon, will try him again later. JL.

Problem id: 8254 Status: COM Catagory: NIR
Occured: 02/26/1998 Component: NIR
Assi to: Unknown Created by:
Contact: ROBERT MURPHY [277-4156]


DESCRIPTION:
ROBERT FROM NAVAL ROTC needs his face plate activited #151009a ^ port#1101-1102 STATUS:
RES: Activated port and notified client 02/26/98 KC/JS RESOLUTION:
Activated port and notified client 02/26/98 KC/JS

Problem id: 8256 Status: COM Catagory: NET
Occured: 02/26/1998 Component: Network
Assi to: Network Created by:
Contact: FRANK [7-8113]


DESCRIPTION:
THIS IS A TEST... RESOLUTION:
Pager test worked. Thanks. JL.

Problem id: 8257 Status: ACT Catagory: NIR
Occured: 02/26/1998 Component: NIR
Assi to: Created by:
Contact: JACK WIRSLALLR [765-1080&272-7500]


DESCRIPTION:
Albuquerque Technology Incubator needs there port Activated(334501118) room:15 PO#344239 STATUS:
No status entered.

Problem id: 8261 Status: ACT Catagory: NIR
Occured: 02/26/1998 Component: nir
Assi to: Created by:
Contact: Jennifer Strati [272-2616]


DESCRIPTION:
activate plate 124a-1 in rm 110 at Anesthesiology/ Surge bld.-1 west STATUS:
No status entered.

Problem id: 8264 Status: RES Catagory: NIR
Occured: 02/26/1998 Component: nir
Assi to: Unknown Created by:
Contact: Renee [7-1244]


DESCRIPTION:
per Renee shut off dataport #s ^ 339-1-2-23-21,339-1-2-23-29,339-1-2-23-09; reactivate dataport #s ^ 339-1-2-23-19 and 339-1-2-23-25 STATUS:
RES: Changes made, with one modification: clients changed their minds AGAIN, leaving port 2309 active. KC/JS RESOLUTION:
Changes made, with one modification: clients changed their minds ^ AGAIN, leaving port 2309 active. KC/JS

Problem id: 8268 Status: ACT Catagory: NET
Occured: 02/26/1998 Component: Network
Assi to: Created by:
Contact: Barbara Rigg -Healy [7-8147]


DESCRIPTION:
Barbara Rigg Healy called to report possible network problems.. In the school of arch. The mac file server became unacessable and had to be rebooted. STATUS:
No status entered.

Problem id: 8269 Status: ACT Catagory: NET
Occured: 01/26/1998 Component: network
Assi to: Created by:
Contact: Barbara Rigg-Healy [7-8147]


DESCRIPTION:
Barbara Rigg-Healy reported a possible network prob.. The Mac server at lobo lab came up message it could not reach the network. this cleared after 5 min. Also Mac printer there moved from lobo zone to the default Northrup zone.t STATUS:
No status entered.

Problem id: 8277 Status: ACT Catagory: SW
Occured: 02/27/1998 Component: Email
Assi to: hamjavar Created by:
Contact: TRACY [277-7996]


DESCRIPTION:
FROM BUS-university college server, TRACY is having Email problems ^ and would like someone to call him..... THANKS FRANK STATUS:
RES: Talked to client and verified that this is either networking issue or something related to his PC. He can not get out to any host or services. RESOLUTION:
Talked to client and verified that this is either networking issue or ^ something related to his PC. He can not get out to any host or services. ^

Problem id: 8281 Status: ACT Catagory: NET
Occured: 02/27/1998 Component: CHKS1
Assi to: Created by:
Contact: operations [277-8113]


DESCRIPTION:
CHKS1 printer seems to have a loose connection on its' either net co-axial cable on the machine. Ed taped it so it is taught and it communicates, however this does affect our X-terms in the dispatch area, cause they are all daisey chained..JAM