This is a report of the problems from the last week.
There are 31 total problems: 20 active and 11 resolved
Problem id: 6910 Status: ACT Catagory: NET
Occured: 11/05/1997 Component: Network
Assi to: Network Created by:
Contact: jean Durke [272-7237]
DESCRIPTION:
claims they are loosing connection at bldg 333 science and tech at ^ the
research park
STATUS:
COMMGRP installed sniffer probe on this environmen and will monitor
network.
Problem id: 7570 Status: ACT Catagory: NET
Occured: 01/08/1998 Component: NETW
Assi to: Unknown Created by:
Contact: Dr Scuderi (Geography) [x7-4645]
DESCRIPTION:
NPR: Client reports an intermittent problem where people in Bandelier ^
West occasionally can't connect to network [no such host type ^ messages].
It started to happen around the time Earth Data Analysis ^ moved in. His
email addr is tree@unm.edu.
STATUS:
Called on 2/27/98 and received no answer. KL Sent email to client since
I've been unable to reach him by phone. If there is no response next week,
I will close out the problem. KL
Problem id: 8164 Status: ACT Catagory: NET
Occured: 02/16/1998 Component: Network
Assi to: unknwn Created by:
Contact: Jim Parker [x74562]
DESCRIPTION:
Client reports that 3rd floor of Scholes is seeing different speeds ^ when
transmitting files off their floor. Putting files onto a ^ off-floor host
is much slower then getting files from an off-floor ^ host.
STATUS:
Commgrp has installed a sniffer probe and will be monitoring network.
Problem id: 8190 Status: ACT Catagory: NET
Occured: 02/18/1998 Component: Network
Assi to: unknwn Created by:
Contact: Eric Nudell [x7-5860]
DESCRIPTION:
Eric@Zimmerman reports they are experiencing very slow response from ^
their novell network. He's talked w/Aaron Baca and they are wondering ^ if
work done yesterday by Tom has affected them.
STATUS:
Called client on 2/20/98 and left message as to status of problem, CEA.
Problem id: 8194 Status: ACT Catagory: NIR
Occured: 02/18/1998 Component: nir
Assi to: Created by:
Contact: Beth Tigges [821-6693]
DESCRIPTION:
NIR: Beth Tigges of College of Nursing called to say that she is still
experiencing problems with dial-up lines,such as hang-ups,no
carrier,etc.she will send a log of problems to Renee.
STATUS:
No status entered.
Problem id: 8268 Status: ACT Catagory: NET
Occured: 02/26/1998 Component: Network
Assi to: Created by:
Contact: Barbara Rigg -Healy [7-8147]
DESCRIPTION:
Barbara Rigg Healy called to report possible network problems.. In the
school of arch. The mac file server became unacessable and had to be
rebooted.
STATUS:
No status entered.
Problem id: 8269 Status: ACT Catagory: NET
Occured: 01/26/1998 Component: network
Assi to: Created by:
Contact: Barbara Rigg-Healy [7-8147]
DESCRIPTION:
Barbara Rigg-Healy reported a possible network prob.. The Mac server at
lobo lab came up message it could not reach the network. this cleared
after 5 min. Also Mac printer there moved from lobo zone to the default
Northrup zone.t
STATUS:
No status entered.
Problem id: 8311 Status: ACT Catagory: NET
Occured: 03/04/1998 Component: npr
Assi to: Unknown Created by:
Contact: Kelly Lesher [7-7335]
DESCRIPTION:
NMSU reports seeing high collision rates on 198.83.5.0 interfaces of ^
Northern Gateway Router and CIRT BCN Router.
STATUS:
Sniffer has been installed in line to gather traffic info. JL.
Problem id: 8377 Status: ACT Catagory: NET
Occured: 03/10/1998 Component: Network
Assi to: Created by:
Contact: Carl (Biology) [x7-1243]
DESCRIPTION:
Carl@Castetter Hall reports that the port 21-276-1295 in rm 233 is not
working.
STATUS:
No status entered.
Problem id: 8419 Status: ACT Catagory: NET
Occured: 03/11/1998 Component: Netw
Assi to: Created by:
Contact: Mike Swick [7-3300]
DESCRIPTION:
Please check port 62-3001-1175 in rm 2000. Please see Mike Swick for
details before starting work.
STATUS:
No status entered.
Problem id: 8429 Status: ACT Catagory: NIR
Occured: 03/12/1998 Component: NIR
Assi to: Created by:
Contact: Andrew Neal [x7-6382]
DESCRIPTION:
NIR: Andrew@Teacher Ed wants a port activated in Hokona 125. Contact him
or Irene Martinez about exact port.
STATUS:
No status entered.
Problem id: 8437 Status: ACT Catagory: NIR
Occured: 03/12/1998 Component: NIR
Assi to: Created by:
Contact: Miko (Earth Data Analysis) [x7-3622]
DESCRIPTION:
NIR: Miko@Bandelier West needs a port 1232 activated in rm 117. Client
wasn't sure if port is already active since it's been awhile since they
used it.
STATUS:
No status entered.
Problem id: 8439 Status: ACT Catagory: NET
Occured: 03/12/1998 Component: Netw
Assi to: Created by:
Contact: Kevin cahill [7-5318]
DESCRIPTION:
Kevin Cahill called to report that netscape was very slow. I logged on and
.could not duplicate the problem.
STATUS:
No status entered.
Problem id: 8467 Status: COM Catagory: NET
Occured: 03/16/1998 Component: Network
Assi to: unknwn Created by:
Contact: Si [x7-2060]
DESCRIPTION:
Si@Clark Hall [Chem] has a dumb terminal on port 22-77-1180 that ^ gives
the mesg 'socket in use' when he tries to telnet to hosts. ^ Probably
needs the port reset.
RESOLUTION:
Tried to telnet to TS and got no response. Went and physically ^ reset
terminal server. Then telneted in and tapped the line to ^ check it. Then
called user and verified that their terminal was ^ working again. Closed.
JL.
Problem id: 8468 Status: COM Catagory: NET
Occured: 03/16/1998 Component: Network
Assi to: Network Created by:
Contact: Greg Mackeigan (Biology) [x7-1909]
DESCRIPTION:
connection to sevilletta WAN is out. Greg reports that cirt-bcn is ^
mis-routing their packets out to ANS.
RESOLUTION:
U.S.West called back at approximately 12:30 noting the circuit was testing
good from Albuquerque to Belen. CIRT COMMGRP verified connectivity to this
site too. Circuit mysteriously came back!!!!!! ^ Client was informed.
CEA/COMMGRP
Problem id: 8470 Status: ACT Catagory: NET
Occured: 03/16/1998 Component: Network
Assi to: Created by:
Contact: Don Peterson [323-9634]
DESCRIPTION:
Client dialing into 9990 lines is getting disconnected after 5mins or so.
I talked about this w/Mike Prine and one possibility is soggy phone lines.
STATUS:
No status entered.
Problem id: 8471 Status: ACT Catagory: NET
Occured: 03/16/1998 Component: Network
Assi to: Created by:
Contact: Kevin Brady [292-4502]
DESCRIPTION:
Client dialing into 9800 PPP lines gets frozen sometimes (about 1 out of 3
trys) after starting to connect.
STATUS:
No status entered.
Problem id: 8473 Status: COM Catagory: NET
Occured: 03/16/1998 Component: Network
Assi to: Unknown Created by:
Contact: Dave Hyatt [x7-9048]
DESCRIPTION:
Private dialup lines for comm group are not responding.
RESOLUTION:
Reset the 2 modems at CIRT supporting this circuit and both tested good
after that. CEA /COMMGRP
Problem id: 8474 Status: ACT Catagory: NET
Occured: 03/16/1998 Component: Network
Assi to: Unknown Created by:
Contact: Jeanette Albany [246-6427]
DESCRIPTION:
Jeanette@1001 Univ. SE is having trouble with network connectivity. ^ Just
after she reboots PC, things work ok, but rapidly slowdown to a ^ halt.
Clay from Help Desk pinged her IP 129.24.66.231 and gets a ^ sporadic
response. She is in rm 116 of suit
STATUS:
COMMGRP visited client on 3/20/98 and noted the following: Problem wasn't
occuring at the time of our visit. Client noted that only she was having
this problem in the department. There were no obvious cable problems at
the workstation or zone hub side. I will continue to monitor this issue
into next week before I close it. Not really sure of problem at this time.
Cliff/COMMGRP.
Problem id: 8479 Status: COM Catagory: NET
Occured: 03/17/1998 Component: Network
Assi to: Network Created by:
Contact: operations [277-8113]
DESCRIPTION:
peielmuttil from computer science called that there is no ^ communication
between computer science bldg and cirt.
RESOLUTION:
Initial diags noted we lost the "IP" service to CS dept. around 7:08 ^
P.M. After checking several parameters pertaining to this ATM circuit ^ in
the router configuration , I reset slot 2, [AG13110112 ARE, OC3, ^ STS-3
module] to regain network con
Problem id: 8480 Status: COM Catagory: NET
Occured: 03/17/1998 Component: Network
Assi to: Network Created by:
Contact: Gary Roberts (Bookstore) [7-9586]
DESCRIPTION:
Gary@Bookstore called up to say none of his computers [including the ^
registers] are coming up. He is schedule to be open at 0800. Couldn't ^
give me an IP number for me to ping but did ping the router and that ^
came back fine.
RESOLUTION:
Was able to ping and telnet to all units in the bookstore. ^ User had a
hung process on their server. Reboot of server ^ took care of the problem.
Closed. JL.
Problem id: 8483 Status: COM Catagory: NIR
Occured: 03/17/1998 Component: NIR
Assi to: Unknown Created by:
Contact: Linda Mansker-Chem & Nuc Engr [x7-5841]
DESCRIPTION:
Linda@FEC 213 would like the bottom port activated on plate ^
119-03-02-020.
RESOLUTION:
Port activated. Customer notified. Close. 3/18/98 KC DAL
Problem id: 8485 Status: RES Catagory: NET
Occured: 03/17/1998 Component: Network
Assi to: Unknown Created by:
Contact: Alex Seazzu (ASM) [x7-8451]
DESCRIPTION:
Alex@ASM is having problems in the ASM lab that maybe the side affect ^ of
subnetting that was done in ASM a week or so ago.
STATUS:
RES: COMMGRP isolated and resolved problem with ASM lab. Client's
workstations weren't connected to the correct hub. CLIFF/COMMGRP
RESOLUTION:
COMMGRP isolated and resolved problem with ASM lab. Client's ^
workstations weren't connected to the correct hub. CLIFF/COMMGRP ^ ^
Problem id: 8486 Status: ACT Catagory: NET
Occured: 03/17/1998 Component: Network
Assi to: Created by:
Contact: Theresa Hurt [294-4173]
DESCRIPTION:
Had a conference call w/Ann (HelpDesk) & a mac user having trouble dialing
in on 9800 PPP line. She starts to get connected, but ends up w/line
hanging up and "link dead" mesg. She can get connected sometimes on 9988
QIQO lines. Kermit works ok.
STATUS:
No status entered.
Problem id: 8488 Status: ACT Catagory: NET
Occured: 03/17/1998 Component: netw
Assi to: Created by:
Contact: David Civetti [277-1176]
DESCRIPTION:
David civetti at contuining edu. called to ask that port 259-145-1166 in
rm 201 and port 259-145-1179 in rm 145 be checked to see if they are
working.
STATUS:
No status entered.
Problem id: 8490 Status: COM Catagory: NET
Occured: 03/17/1998 Component: netw
Assi to: Created by:
Contact: Susan Padilla [272-3296]
DESCRIPTION:
Susan padilla from north campus called to report that she could not see
the network from north campus. network toc has been informed.
RESOLUTION:
Problem resolved by having Susan Padilla reset router on north campus.
Problem id: 8492 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: seph [555]
DESCRIPTION:
PAR [Contact: seph 555, f Email:seph] [Building: test, ] [Room #: test]
[Plate #: test] [Text: almost done tsting] [Requested: , d Email:] [Wed
Mar 18 15:01:19 MST 1998]
Problem id: 8493 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
DESCRIPTION:
PAR [Contact: , Email:None] [Building: test, ] [Room #: test] [Plate #:
test] [Text: almost done tsting] [Requested: seph 555, d Email:seph] [Wed
Mar 18 15:02:39 MST 1998]
Problem id: 8498 Status: ACT Catagory: NET
Occured: 03/18/1998 Component: Network
Assi to: Created by:
Contact: dhess/2930046&Pacifica/8216454 []
DESCRIPTION:
PPP dialup bank has been disconnecting on these two clients in the NE
heights. Darlene Hess (293-0046) & Pacifica Casares (821-6454). Asked Mike
Prine if he could check lines, but he didn't notice any that should be
causing problems.Wet weather maybe cause
STATUS:
No status entered.
Problem id: 8505 Status: COM Catagory: NET
Occured: 03/19/1998 Component: Network
Assi to: Network Created by:
Contact: Dykewood [272-7810]
DESCRIPTION:
Dykewood can not connect to UNM ,cannot ping 198.83.95.1
RESOLUTION:
is working OK now
Problem id: 8511 Status: ACT Catagory: NET
Occured: 03/19/1998 Component: net
Assi to: Created by:
DESCRIPTION:
PPP dail in lines have been dropping for user on 260 prefix ,using windows
nt workstation.
STATUS:
No status entered.