This is a report of the problems from the last week.

There are 42 total problems: 27 active and 15 resolved

Problem id: 6910 Status: ACT Catagory: NET
Occured: 11/05/1997 Component: Network
Assi to: Network Created by:
Contact: jean Durke [272-7237]


DESCRIPTION:
claims they are loosing connection at bldg 333 science and tech at ^ the research park STATUS:
COMMGRP installed sniffer probe on this environmen and will monitor network.

Problem id: 7570 Status: ACT Catagory: NET
Occured: 01/08/1998 Component: NETW
Assi to: Unknown Created by:
Contact: Dr Scuderi (Geography) [x7-4645]


DESCRIPTION:
NPR: Client reports an intermittent problem where people in Bandelier ^ West occasionally can't connect to network [no such host type ^ messages]. It started to happen around the time Earth Data Analysis ^ moved in. His email addr is tree@unm.edu. STATUS:
Called on 2/27/98 and received no answer. KL Sent email to client since I've been unable to reach him by phone. If there is no response next week, I will close out the problem. KL

Problem id: 8164 Status: ACT Catagory: NET
Occured: 02/16/1998 Component: Network
Assi to: unknwn Created by:
Contact: Jim Parker [x74562]


DESCRIPTION:
Client reports that 3rd floor of Scholes is seeing different speeds ^ when transmitting files off their floor. Putting files onto a ^ off-floor host is much slower then getting files from an off-floor ^ host. STATUS:
Commgrp has installed a sniffer probe and will be monitoring network.

Problem id: 8190 Status: ACT Catagory: NET
Occured: 02/18/1998 Component: Network
Assi to: unknwn Created by:
Contact: Eric Nudell [x7-5860]


DESCRIPTION:
Eric@Zimmerman reports they are experiencing very slow response from ^ their novell network. He's talked w/Aaron Baca and they are wondering ^ if work done yesterday by Tom has affected them. STATUS:
Called client on 2/20/98 and left message as to status of problem, CEA.

Problem id: 8194 Status: ACT Catagory: NIR
Occured: 02/18/1998 Component: nir
Assi to: Created by:
Contact: Beth Tigges [821-6693]


DESCRIPTION:
NIR: Beth Tigges of College of Nursing called to say that she is still experiencing problems with dial-up lines,such as hang-ups,no carrier,etc.she will send a log of problems to Renee. STATUS:
No status entered.

Problem id: 8268 Status: ACT Catagory: NET
Occured: 02/26/1998 Component: Network
Assi to: Created by:
Contact: Barbara Rigg -Healy [7-8147]


DESCRIPTION:
Barbara Rigg Healy called to report possible network problems.. In the school of arch. The mac file server became unacessable and had to be rebooted. STATUS:
No status entered.

Problem id: 8269 Status: ACT Catagory: NET
Occured: 01/26/1998 Component: network
Assi to: Created by:
Contact: Barbara Rigg-Healy [7-8147]


DESCRIPTION:
Barbara Rigg-Healy reported a possible network prob.. The Mac server at lobo lab came up message it could not reach the network. this cleared after 5 min. Also Mac printer there moved from lobo zone to the default Northrup zone.t STATUS:
No status entered.

Problem id: 8281 Status: ACT Catagory: NET
Occured: 02/27/1998 Component: CHKS1
Assi to: Created by:
Contact: operations [277-8113]


DESCRIPTION:
CHKS1 printer seems to have a loose connection on its' either net co-axial cable on the machine. Ed taped it so it is taught and it communicates, however this does affect our X-terms in the dispatch area, cause they are all daisey chained..JAM STATUS:
No status entered.

Problem id: 8311 Status: ACT Catagory: NET
Occured: 03/04/1998 Component: npr
Assi to: Unknown Created by:
Contact: Kelly Lesher [7-7335]


DESCRIPTION:
NMSU reports seeing high collision rates on 198.83.5.0 interfaces of ^ Northern Gateway Router and CIRT BCN Router. STATUS:
Sniffer has been installed in line to gather traffic info. JL.

Problem id: 8323 Status: ACT Catagory: NET
Occured: 03/06/1998 Component:
Assi to: Created by:
Contact: meh [277-4646]


DESCRIPTION:
User reports sluggish response time while dialing in and using pine on 277-9993. STATUS:
No status entered.

Problem id: 8325 Status: ACT Catagory: NET
Occured: 03/06/1998 Component: Network
Assi to: Network Created by:
Contact: MIKE PRINE [7-8135]


DESCRIPTION:
MIKE called and reported that phone line 7-9988 answers for fifteen ^ sec. then drops.... STATUS:
Problem appears to be with US West, they will get someone on it ASAP. JL. Just talked to US West 3/6 16:10, they will have someone here first thing monday morning.

Problem id: 8327 Status: ACT Catagory: NET
Occured: 03/06/1998 Component: NETW
Assi to: Created by:
Contact: BOB ANDERSON [865-4932]


DESCRIPTION:
BOB ANDERSON called to report that the last couple of days. He has tryed 9990 and 9993 has a different dial tone. It might be the bad port he said...... FRANK STATUS:
No status entered.

Problem id: 8336 Status: ACT Catagory: NET
Occured: 03/06/1998 Component: npr
Assi to: Created by:
Contact: Mike [7-3300]


DESCRIPTION:
plate 62-3001-1142 at Fine Arts room 2000 building 62 was working,but Kelly Cable did some work their and now its not working. STATUS:
No status entered.

Problem id: 8337 Status: ACT Catagory: NET
Occured: 03/06/1998 Component: netw
Assi to: Created by:


DESCRIPTION:
Elaine Prin ecalled to report erractic modem operation on the 277-9988 lines. I teste connectivity my self and verified that the modems had a very weak sounding carrier. Network toc informed STATUS:
No status entered.

Problem id: 8355 Status: COM Catagory: HW
Occured: 03/09/1998 Component: network
Assi to: Created by:
Contact: meh [277-4646]


DESCRIPTION:
Network down. RESOLUTION:
Network back up.

Problem id: 8359 Status: COM Catagory: NET
Occured: Component: Network
Assi to: Unknown Created by:
Contact: Mark Jones []


DESCRIPTION:
OMC office on south campus cannot connect to network. RESOLUTION:
Problem was resolved on 3/9/98 at approximately 15:45hrs when COMMGRP replaced the ARE card in the CIRT BCN router. CEA

Problem id: 8361 Status: ACT Catagory: NET
Occured: 03/09/1998 Component: Network
Assi to: Network Created by:
Contact: FRANK [277-8113]


DESCRIPTION:
ANN called to inform is that we are still having problems with dialup PPP lines, as I was informed that US WEST would have these lines fixed by this morning..... FRANK STATUS:
No status entered.

Problem id: 8362 Status: ACT Catagory: NIR
Occured: 03/09/1998 Component: NIR
Assi to: Created by:
Contact: Resnet staff [x7-9221/9220]


DESCRIPTION:
RESNET NIR: Activate Hokona 164 for Bobby Bearden. STATUS:
No status entered.

Problem id: 8369 Status: COM Catagory: NIR
Occured: 03/09/1998 Component: NIR
Assi to: Unknown Created by:
Contact: RANDY [277-5656]


DESCRIPTION:
RANDY@DAILY LOBO needs there port activated 09-105-14321-24 room:229 RESOLUTION:
port already activated Client notified KC/JS

Problem id: 8372 Status: COM Catagory: NET
Occured: 03/09/1998 Component: Network
Assi to: Network Created by:
Contact: David at Dykewood [843-8283]


DESCRIPTION:
Dykewook is isolated again. Client said it urgent RESOLUTION:
Problem due to AIX server issues. It was resolved by DSIG. All clients who reported this problem as a network issue were contacted by COMMGRP after the fix; They noted the problem had gone away

Problem id: 8373 Status: ACT Catagory: NET
Occured: 03/09/1998 Component: Network
Assi to: Network Created by:
Contact: Mary Cummins [831-0644]


DESCRIPTION:
Client unable to get carrier on dial-up...we reset nameserver and security to no avail..she was last dialing 7-999x. STATUS:
No status entered.

Problem id: 8375 Status: COM Catagory: NET
Occured: 03/10/1998 Component: Network
Assi to: Unknown Created by:
Contact: Chris Squire or Karen Schneide [2-7095 / 2-7093]


DESCRIPTION:
The user Room 213 at 800 Bradbury SE [the new building at the ^ Research Park; just north of the AML] can not connect to the network ^ [using Netscape and using mail program] I can not ping their machine ^ but was able to ping the router. My tracerte RESOLUTION:
Problem due to AIX server issues. It was resolved by DSIG. All clients who reported this problem as a network issue were contacted by COMMGRP after the fix; They noted the problem had gone away.

Problem id: 8377 Status: ACT Catagory: NET
Occured: 03/10/1998 Component: Network
Assi to: Created by:
Contact: Carl (Biology) [x7-1243]


DESCRIPTION:
Carl@Castetter Hall reports that the port 21-276-1295 in rm 233 is not working. STATUS:
No status entered.

Problem id: 8378 Status: COM Catagory: NET
Occured: 03/10/1998 Component: Network
Assi to: Unknown Created by:
Contact: Jim Pittman [x7-8131]


DESCRIPTION:
Jim Pittman [IRC] has a bad 10 Base-T port [Zone 2 133A?] in CIRT rm ^ 133. RESOLUTION:
I reset the STS10 terminal server and brought Jim's port back on line. please close 3-10-98 MAJ

Problem id: 8379 Status: COM Catagory: NIR
Occured: 03/09/1998 Component: NIR
Assi to: Unknown Created by:
Contact: Mario De la Huerga (Zimmerman) [x7-2588]


DESCRIPTION:
NIR: Mario needs the following connections moved over at Centennial ^ Lib. Move from rm L152A port 46-174A-1423 to rm L153 port ^ 46-174A-1427 [Jerome PC]. Also move connection from L152A port ^ 46-174A-1416 to L153 port 46-174A-1428 [Istec's HP print RESOLUTION:
Made activations and deactivations per clients request. ^ Client and user notified. KC/JS

Problem id: 8390 Status: COM Catagory: NIR
Occured: 03/10/1998 Component: nir
Assi to: Unknown Created by:
Contact: Joel [7-7870]


DESCRIPTION:
activate plate 069-105-11101/n01 and n02 at Kiva classroom RESOLUTION:
Ports are active. KC/JS

Problem id: 8391 Status: COM Catagory: NIR
Occured: 03/10/1998 Component: nir
Assi to: Unknown Created by:
Contact: Debbie [7-3917]


DESCRIPTION:
activate plate 56-3071-11128/29 in room 3094 at Mesa Vista Hall RESOLUTION:
Port activated per request. Contact notified. Close. KC DAL 3/11/98

Problem id: 8394 Status: COM Catagory: NIR
Occured: 03/10/1998 Component: NIR
Assi to: Unknown Created by:
Contact: Richard Jackson [x7-2410]


DESCRIPTION:
NIR: Richard Jackson@Stu Health Ctr wants the plate in rm 140C ^ deactivated and activate new plate in rm 136. RESOLUTION:
Plate in room 136 is already active. There is no active plates in ^ room 140c. Client has been notified. KC/JS

Problem id: 8405 Status: ACT Catagory: NET
Occured: 03/10/1998 Component: netw
Assi to: Created by:


DESCRIPTION:
Users and programmers were not able to call in through modems. I called net toc because of the programmers not being able call i to fix abends. Crammer will look into modems to be sure it is not more than our ongoing dail in probs. STATUS:
No status entered.

Problem id: 8410 Status: COM Catagory: NET
Occured: 03/11/1998 Component: npr
Assi to: Unknown Created by:
Contact: Mark [7-5115]


DESCRIPTION:
plate a-10-816-3-306 room 306 at Scholes Hall is not working ,would ^ like someone to look at it asap RESOLUTION:
The port in question tested good on 3/12/98. Client was reattached and their equipment worked too. No problem really found. CEA

Problem id: 8413 Status: ACT Catagory: NET
Occured: 03/11/1998 Component: npr
Assi to: Unknown Created by:
Contact: Mike Swick [7-3300]


DESCRIPTION:
unable to get network connection on port 62-3001-1142 at Fine Arts. STATUS:
Problem is with infrastructure wiring from room 2000 to 3001 wiring center. Port tested good at hub. In process of notifying Kelly Cable so they can resolve this problem. CEA 3/12/98

Problem id: 8417 Status: ACT Catagory: NIR
Occured: 03/11/1998 Component: NIR
Assi to: Created by:
Contact: Resnet staff [x7-9221/9220]


DESCRIPTION:
RESNET NIR: activate Hokona-Zia 266 for Jessica Madrigal. STATUS:
No status entered.

Problem id: 8419 Status: ACT Catagory: NET
Occured: 03/11/1998 Component: Netw
Assi to: Created by:
Contact: Mike Swick [7-3300]


DESCRIPTION:
Please check port 62-3001-1175 in rm 2000. Please see Mike Swick for details before starting work. STATUS:
No status entered.

Problem id: 8422 Status: COM Catagory: NIR
Occured: 03/11/1998 Component: netw
Assi to: Unknown Created by:
Contact: Mike O' Brien [277-3688]


DESCRIPTION:
per Renee in bld EEce Chem/Nuc Pls have Kelly Cable Label Plates in ^ labs l235 & l238 RESOLUTION:
plates were just installed plates will be labeled as testing is ^ completed. Close KC/JS

Problem id: 8426 Status: COM Catagory: SW
Occured: 03/12/1998 Component: Mirada
Assi to: Unknown Created by:
Contact: Scott (call before 1030 am) [867-3040]


DESCRIPTION:
Scott is dialing in on 9800 & 9990 using Mirada. He is using the QVT ^ program to get to the CDCN. At the CDCN prompt, he tries to telnet to ^ any machine but gets the error message CLI: no buffer space ^ available. Another user called at 0120 with sa STATUS:
RES: Terminal Servers were reset to resolve this problem. KL RESOLUTION:
Terminal Servers were reset to resolve this problem. KL

Problem id: 8429 Status: ACT Catagory: NIR
Occured: 03/12/1998 Component: NIR
Assi to: Created by:
Contact: Andrew Neal [x7-6382]


DESCRIPTION:
NIR: Andrew@Teacher Ed wants a port activated in Hokona 125. Contact him or Irene Martinez about exact port. STATUS:
No status entered.

Problem id: 8430 Status: COM Catagory: NET
Occured: 03/12/1998 Component: Network
Assi to: unknwn Created by:
Contact: Terrie Rees(AIS) [898-8764]


DESCRIPTION:
Terrie is trying to use 9800 dialup line to get onto unmmvs, but gets ^ mesg 'window creation failed'. I can telnet to unmmvs from the ^ office. STATUS:
RES: Client had corrupted her 3270 client. Problem was resolved by Ann Myers from IRC. RESOLUTION:
Client had corrupted her 3270 client. Problem was resolved by Ann ^ Myers from IRC.

Problem id: 8432 Status: COM Catagory: NET
Occured: 03/12/1998 Component: Network
Assi to: unknwn Created by:
Contact: Mike Prine [x7-8135]


DESCRIPTION:
Mike reports that on dialup line 9988, annex port 50 is bad and ^ should be busied out. STATUS:
RES: Port was busied out while USWest worked on the problem. Modem is now in the pool for dialups. KL RESOLUTION:
Port was busied out while USWest worked on the problem. Modem is now ^ in the pool for dialups. KL

Problem id: 8434 Status: ACT Catagory: NET
Occured: 03/12/1998 Component: Network
Assi to: unknwn Created by:
Contact: Mike Prine [x7-8135]


DESCRIPTION:
Mike reports there is one port on 9800 bank of dialups that can connect and negotiate protocol, but then hangs there or produces garbage characters. STATUS:
No status entered.

Problem id: 8437 Status: ACT Catagory: NIR
Occured: 03/12/1998 Component: NIR
Assi to: Created by:
Contact: Miko (Earth Data Analysis) [x7-3622]


DESCRIPTION:
NIR: Miko@Bandelier West needs a port 1232 activated in rm 117. Client wasn't sure if port is already active since it's been awhile since they used it.

Problem id: 8439 Status: ACT Catagory: NET
Occured: 03/12/1998 Component: Netw
Assi to: Created by:
Contact: Kevin cahill [7-5318]


DESCRIPTION:
Kevin Cahill called to report that netscape was very slow. I logged on and .could not duplicate the problem. STATUS:
No status entered.

Problem id: 8463 Status: ACT Catagory: NET
Occured: 03/15/1998 Component: Network
Assi to: Network Created by:
Contact: TODD BOLMAN [PAGER#949-0055]


DESCRIPTION:
TODD called and wants us to check to see if the router is up. from new mexico to new mexico state, or should he call US WEST.He said...CREAMER called and is looking into problem ...FRANK