This is a report of the problems from the last week.
There are 30 total problems: 19 active and 11 resolved
Problem id: 6910 Status: ACT Catagory: NET
Occured: 11/05/1997 Component: Network
Assi to: Network Created by:
Contact: jean Durke [272-7237]
DESCRIPTION:
claims they are loosing connection at bldg 333 science and tech at ^ the
research park
STATUS:
COMMGRP installed sniffer probe on this environmen and will monitor
network.
Problem id: 8164 Status: ACT Catagory: NET
Occured: 02/16/1998 Component: Network
Assi to: unknwn Created by:
Contact: Jim Parker [x74562]
DESCRIPTION:
Client reports that 3rd floor of Scholes is seeing different speeds ^ when
transmitting files off their floor. Putting files onto a ^ off-floor host
is much slower then getting files from an off-floor ^ host.
STATUS:
Commgrp has installed a sniffer probe and will be monitoring network.
Problem id: 8268 Status: ACT Catagory: NET
Occured: 02/26/1998 Component: Network
Assi to: Unknown Created by:
Contact: Barbara Rigg -Healy [7-8147]
DESCRIPTION:
Barbara Rigg Healy called to report possible network problems.. In ^ the
school of arch. The mac file server became unacessable and had to ^ be
rebooted.
STATUS:
Need to remove superfalous appletalk zones from backbone segment, awaiting
spare BCN stability before proceeding. JL.
Problem id: 8622 Status: ACT Catagory: NIR
Occured: 04/02/1998 Component: NIR
Assi to: Unknown Created by:
Contact: Carol (NMERI) [x2-7422]
DESCRIPTION:
NIR:Carol@NMERI wants a thinwire [coax] connection activated on plate ^
333-207-A14 in rm 222 at 901 Univ. SE
STATUS:
Documentation shows port already active. Left V-mail for contact to test
port and call me or Tom with the results. KC DAL 4-8-98
Problem id: 8632 Status: ACT Catagory: NIR
Occured: 04/02/1998 Component: NIR
Assi to: Unknown Created by:
Contact: James Roy (Media Arts) [7-5069]
DESCRIPTION:
NIR: James Roy@Fine Arts rm B407 wants port 62-B417C-1135 activated.
STATUS:
No available ports on hub. Called contact and told him that he will need
to contact Renee with a PO to purchase another hub. KC/DAL
Problem id: 8646 Status: ACT Catagory: NIR
Occured: 04/03/1998 Component: nir
Assi to: Unknown Created by:
Contact: Mike Leyba [7-1133]
DESCRIPTION:
activate plate 216-123b-1120/21 at Automotive CTR. /Auto rental dept. ^
room 123
STATUS:
No available port on hub. Told contact to get hold of Renee with PO to buy
hub. KC/DAL
Problem id: 8666 Status: COM Catagory: NIR
Occured: 04/06/1998 Component: NIR
Assi to: Unknown Created by:
Contact: SHELLEY COOLEY [277-5861]
DESCRIPTION:
ACTIVATE FIBER OPTIC PORT . PLease activate port # 084/228a/1277 in ^ room
346 of the new art building [84]
STATUS:
RES: Activation made, contact notified. Close. KC/DAL 4/9/98
RESOLUTION:
Activation made, contact notified. Close. KC/DAL 4/9/98
Problem id: 8670 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Angus B. Grieve-Smith [7-6353]
DESCRIPTION:
PAR [Contact: Angus B. Grieve-Smith 7-6353, Linguistics ^
Email:grvsmth@unm.edu] [Building: Ortega Hall, ORTG] [Room #: 119] ^
[Plate #: 79-114-1128/29] [Text: I just want to verify that this ^ plate
is active before dragging equipment over for a c
RESOLUTION:
Contacted user and informed them that the plates were NOT active ^ and
that they needed to call 7-4646 and put in an activation request. ^
Closed. JL.
Problem id: 8672 Status: ACT Catagory: NIR
Occured: 04/06/1998 Component: NIR
Assi to: Unknown Created by:
Contact: DATTELLE [272-7184]
DESCRIPTION:
DATTELLA@SOUTH CAMPUS needs port activated 121-339-1-14 port37 also ^
116-339-1-1-14 port13
STATUS:
A workorder has been cut to Netcomm to check the wiring for the requested
ports to be activated. KC/DAL
Problem id: 8673 Status: ACT Catagory: NET
Occured: 04/06/1998 Component: Network
Assi to: Network Created by:
Contact: HELEN P [272-8247]
DESCRIPTION:
SHE is having problem with APPLE TALK and she is at building CNID . SUSAN
PADILLA CALLED
STATUS:
No status entered.
Problem id: 8674 Status: COM Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: Barbara Rigg-Healy [7-8147]
DESCRIPTION:
NIR [Contact: Barbara Rigg-Healy 7-8147, CIRT-IRC ^ Email:brigg@unm.edu]
[Building: CIRT, 153] [Room #: ^ 132A,132C,122C,145C] [Plate #: none]
[Text: 10-Base-T connections -- ^ See Renee] [Requested: , Email:] [Mon
Apr 6 17:29:13 MDT 1998]
STATUS:
RES: To provide thinwire-to-10BaseT connections for the new Macs, Dave set
in some MRXI-2's with transceivers (per Renee). TB
RESOLUTION:
To provide thinwire-to-10BaseT connections for the new Macs, Dave set ^ in
some MRXI-2's with transceivers [per Renee]. TB
Problem id: 8684 Status: COM Catagory: NET
Occured: 04/07/1998 Component: Network
Assi to: unknwn Created by:
Contact: Bruce [x7-9755]
DESCRIPTION:
Network going out of Printing Services on Lomas may be out. ^
Bruce@Bookstore cannot see a fileserver at Printing Services. ^ Printing
Services internal network is fine.
STATUS:
RES: JoAnn determined that there was a backup server that was using the
same IPX address as the server that Bruce was attaching to and it was
capturing Bruce's session. JoAnn corrected the problem. Closed. JL.
RESOLUTION:
JoAnn determined that there was a backup server that was using the ^ same
IPX address as the server that Bruce was attaching to and it ^ was
capturing Bruce's session. JoAnn corrected the problem. Closed. JL.
Problem id: 8685 Status: COM Catagory: NIR
Occured: 04/07/1998 Component: NIR
Assi to: Unknown Created by:
Contact: Resnet staff [7-9221/9220]
DESCRIPTION:
RESNET NIR: Activate Coronado 48 for John Grass
STATUS:
RES: Activation made. Close. KC/DAL 4/9/98
RESOLUTION:
Activation made. Close. KC/DAL 4/9/98
Problem id: 8686 Status: COM Catagory: NET
Occured: 04/07/1998 Component: Network
Assi to: Unknown Created by:
Contact: Dave Hyatt [7-9048]
DESCRIPTION:
CRL connection is down. Dave H. checked the NGW router and the line ^
protocol shows down.
STATUS:
RES: Brad from ACSI found a bad telco connection on their incomming line.
Closed. JL.
RESOLUTION:
Brad from ACSI found a bad telco connection on their incomming line. ^
Closed. JL.
Problem id: 8688 Status: COM Catagory: NET
Occured: 04/07/1998 Component: Network
Assi to: Network Created by:
Contact: Roland Wildman [272-7870]
DESCRIPTION:
unable to connect out of CHTM at Research Park.
STATUS:
RES: Contacted user and found that he could connect to everything but the
CHT web server, all other connections telnet,web,etc worked fine. Closed.
JL.
RESOLUTION:
Contacted user and found that he could connect to everything ^ but the CHT
web server, all other connections telnet,web,etc ^ worked fine. Closed.
JL.
Problem id: 8689 Status: COM Catagory: NET
Occured: 04/07/1998 Component: Network
Assi to: Unknown Created by:
Contact: Mike Swick (Fine Arts) [7-3300]
DESCRIPTION:
Mike@Fine Arts Lib needs a couple of ports checked 62-3001-1302 [ip ^
129.24.121.199] & 62-3001-1143 [ip 129.24.120.251] in rm 2000. Kelly ^
Cable did some work in rm 3001 on Friday.
STATUS:
RES: Talked to Mike and determined that there were some problems on his
PC's. He will check the SW and the config. Closed. JL.
RESOLUTION:
Talked to Mike and determined that there were some problems ^ on his PC's.
He will check the SW and the config. Closed. JL.
Problem id: 8690 Status: COM Catagory: NET
Occured: 04/07/1998 Component: Network
Assi to: Created by:
Contact: Tony Long (Cont. Ed) [7-1154]
DESCRIPTION:
Tony@Cont. Ed needs ports 259-145-1179 & 259-145-1180 checked. Not sure if
these are already active as I was looking in unicen for a problem report
but could not find one.
RESOLUTION:
Client ended up trying port 1180 and it worked. Guess he got mixed up as
to which one was supposed to be active.
Problem id: 8701 Status: ACT Catagory: NET
Occured: 04/08/1998 Component: Network
Assi to: Created by:
Contact: Hope McVeety [298-8503]
DESCRIPTION:
Client keeps getting disconnected after a few mins when dialing into 9800
& 9990 dialup lines w/Mac recently. Also has trouble getting connection
started. She doesn't have problems w/QIQO line. Ted Cloak also reported
"no connection" problem.
STATUS:
No status entered.
Problem id: 8703 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Angus Grieve-Smith [7-6353]
DESCRIPTION:
PAR [Contact: Angus Grieve-Smith 7-6353, Linguistics Email:None] ^
[Building: Ortega, 79] [Room #: 119] [Plate #: 79-114-1128] [Text: ^
Activate port in classroom to be used in a demo in a week] ^ [Requested: ,
Email:] [Wed Apr 8 11:15:12 MDT
STATUS:
RES: Activation made, contact notified. Close. KC/DAL 4/9/98
RESOLUTION:
Activation made, contact notified. Close. KC/DAL 4/9/98
Problem id: 8706 Status: ACT Catagory: NET
Occured: 04/08/1998 Component: Network
Assi to: Network Created by:
Contact: Drex [7-8044]
DESCRIPTION:
getting 30% to 40% packet loss when trying to get outside of UNM on ^ AIX
STATUS:
No status entered.
Problem id: 8707 Status: ACT Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: seph [555]
DESCRIPTION:
NIR [Contact: seph 555, cirt Email:seph] [Building: cirt, ] [Room #: b66]
[Plate #: ] [Text: testing, please ignore] [Requested: , Email:] [Wed Apr
8 15:37:41 MDT 1998]
STATUS:
No status entered.
Problem id: 8708 Status: ACT Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: seph [555]
DESCRIPTION:
NIR [Contact: seph 555, cirt Email:seph] [Building: cirt, ] [Room #: b66]
[Plate #: ] [Text: testing, please ignore] [Requested: , Email:] [Wed Apr
8 15:51:48 MDT 1998]
STATUS:
No status entered.
Problem id: 8709 Status: ACT Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: seph [555]
DESCRIPTION:
NIR [Contact: seph 555, cirt Email:seph] [Building: cirt, ] [Room #: b66]
[Plate #: ] [Text: testing, please ignore] [Requested: , Email:] [Wed Apr
8 15:52:40 MDT 1998]
STATUS:
No status entered.
Problem id: 8711 Status: COM Catagory: NIR
Occured: 04/08/1998 Component: NIR
Assi to: Unknown Created by:
Contact: Susie Marbury [277-0695]
DESCRIPTION:
NIR: Bldg. 218 rm 1329-2 Room/Plate =1329-2.4 patch Panel Port= ^
1330a-1429 Electronics Port= REQ please activate the preceeding ports ^ as
per Susie Marbury
STATUS:
RES: Duplicate of PAR 8720; closing. TB
RESOLUTION:
Duplicate of PAR 8720; closing. TB
Problem id: 8720 Status: ACT Catagory: PAR
Occured: 04/09/1998 Component: PAR
Assi to: Unknown Created by:
Contact: Susan Marbury,Law School [7-0695]
DESCRIPTION:
PAR [Contact: Susan Marbury 7-0695, Law School ^
Email:marbury@law.unm.edu] [Building: Law School, 218] [Room#: ^ 1329-2]
[Plate#:1329-2.4 1330A-1429] [Text: Location CaTS ^ Server-main;
Electronics Port REQ] [Requested: , Email:] [Thu Apr 9 ^ 9:20:00 M
STATUS:
It is unclear as to what is to be activated from whats given. From what I
can see in the IBNs what is requested is already active. I left msgs for
the contact to give us better info. KC/DAL 4/9/98
Problem id: 8723 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Karl [7-1243]
DESCRIPTION:
PAR [Contact: Karl 7-1243, Biology Email:None] [Building: Castetter Hall,
21] [Room #: 165] [Plate #: NONE] [Text: There are two plates in room.
Activate right port on plate on South wall behind cabinet. Contact Karl
beforehand if you want to
STATUS:
No status entered.
Problem id: 8735 Status: ACT Catagory: NET
Occured: 04/10/1998 Component: Network
Assi to: Network Created by:
Contact: MIKE PRINE [7-8135]
DESCRIPTION:
MIKE CALLED TO REPORT THAT 9800 FOR THE PPP LINES NEEDS TOBE RESET.. he
keeps getting gebish
STATUS:
No status entered.
Problem id: 8737 Status: ACT Catagory: NET
Occured: 04/10/1998 Component: Network
Assi to: Created by:
Contact: Trish Stevens [277-4318]
DESCRIPTION:
Trish Stevens from Simpson Hall Building 66 wants to know whether plate
0066-141A-28/29 is active.
Problem id: 8741 Status: ACT Catagory: NET
Occured: 04/10/1998 Component: Network
Assi to: unknwn Created by:
Contact: Dave Waldron [293-3454]
DESCRIPTION:
Client dialing into 9990 lines is getting mesgs about CRC and alignment
errors pretty consistantly using his NT dialing network.
Problem id: 8754 Status: ACT Catagory: NIR
Occured: 04/11/1998 Component: nir
Assi to: Created by:
Contact: Mario [7-2588]
DESCRIPTION:
activate plate 53-b76b-1211,53-b76b-1213 in room151,activate plate
53-b76b-1407 in room b72 and 53-347-1112 in room 241 at Zimmerman library
bld. 53