This is a report of the problems from the last week.

There are 31 total problems: 21 active and 10 resolved

Problem id: 6910 Status: ACT Catagory: NET
Occured: 11/05/1997 Component: Network
Assi to: Network Created by:
Contact: jean Durke [272-7237]


DESCRIPTION:
claims they are loosing connection at bldg 333 science and tech at ^ the research park STATUS:
Contacted Jean who was just getting ready to leave and arranged to get together with her on thur 11/6. Still waiting for a sniffer probe to become available, hopefully we will be able to recover one sometime next week. JL.

Problem id: 8164 Status: ACT Catagory: NET
Occured: 02/16/1998 Component: Network
Assi to: unknwn Created by:
Contact: Jim Parker [x74562]


DESCRIPTION:
Client reports that 3rd floor of Scholes is seeing different speeds ^ when transmitting files off their floor. Putting files onto a ^ off-floor host is much slower then getting files from an off-floor ^ host. STATUS:
I'm currently working with the client, (Tom Field) to see if our upgrade of the network switch supporting this building , (4/30/98 S/A) has made a difference. 5/1/98 Cliff/COMMGRP

Problem id: 8268 Status: ACT Catagory: NET
Occured: 02/26/1998 Component: Network
Assi to: Unknown Created by:
Contact: Barbara Rigg -Healy [7-8147]


DESCRIPTION:
Barbara Rigg Healy called to report possible network problems.. In ^ the school of arch. The mac file server became unacessable and had to ^ be rebooted. STATUS:
No status entered.

Problem id: 8706 Status: ACT Catagory: NET
Occured: 04/08/1998 Component: Network
Assi to: Network Created by:
Contact: Drex [7-8044]


DESCRIPTION:
getting 30% to 40% packet loss when trying to get outside of UNM on ^ AIX STATUS:
No status entered.

Problem id: 8838 Status: ACT Catagory: NET
Occured: 04/16/1998 Component: Network
Assi to: Unknown Created by:
Contact: Denise Tapia (deniset@knme1) [7-2121]


DESCRIPTION:
Denise@KNME wanted to find out if there is a reason for some of their ^ workstations to all lose connections at the same time occasionally ^ for the past month. You can mail findings to deniset@knme1.unm.edu . STATUS:
After initial investigation by Cliff, problem revolves around their novell server. JoAnn from IRC has been contacted for further analysis.

Problem id: 9123 Status: ACT Catagory: NET
Occured: 05/12/1998 Component: Network
Assi to: Network Created by:
Contact: Steve Allison [7-4799]


DESCRIPTION:
Reports slow response between printing plant and Hokona, where the server is located STATUS:
No status entered.

Problem id: 9168 Status: ACT Catagory: NET
Occured: 05/15/1998 Component: Network
Assi to: Network Created by:
Contact: david astine [7-5357]


DESCRIPTION:
sluggish response at the law school. STATUS:
No status entered.

Problem id: 9171 Status: ACT Catagory: NET
Occured: 05/15/1998 Component: Network
Assi to: Network Created by:
Contact: paul terrazas [7-3603]


DESCRIPTION:
sluggish response on the network @college of education STATUS:
No status entered.

Problem id: 9241 Status: ACT Catagory: NIR
Occured: 05/22/1998 Component: NIR
Assi to: Unknown Created by:
Contact: Bob Norstum/ Jim Parker [71916 /74562]


DESCRIPTION:
Bob Norstrum at 1717 Roma in the basement called to have active ports ^ in his area converted to 100 mbps. Please check with Jim Parker for ^ info about which ports to convert STATUS:
No status entered.

Problem id: 9265 Status: ACT Catagory: NET
Occured: 05/25/1998 Component: Network
Assi to: Network Created by:
Contact: operations [277-8113]


DESCRIPTION:
We are recieving calls pertaining to packet loss on outside ^ lines.Drex suggests we contact ANS. STATUS:
I ran ping scripts from the four connections on the 350F switch that glues the WAN AGS, the ANS router, The NGW router and the Cirt BCN router together and found that they all averaged 30%-40% packet loss- except for the BCN. I suspected the switch was having problems because it was very slow when I logged into it. I had Mark from operations reset the switch but the slow response times returned so I came in and replaced the switch. This still didn't alleviate the packet loss/slowness. I suspect that we may be having a problem with some traffic on ANS so I will log a problem with ANS the first thing in the morning on 5-26-98. This problem may also be related to NPR# 9261 with the smurf attacks. more to come MAJ

Problem id: 9267 Status: COM Catagory: NET
Occured: 05/25/1998 Component: Network
Assi to: Network Created by:
Contact: operations [2778113]


DESCRIPTION:
Still recieving numerous calls stating slow downs on CDCN and ^ internet connections...seems to be oncampus. RESOLUTION:
Same as NPR# 9265. Problem will be tracked under that NPR #. Closed.

Problem id: 9273 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Renee Boyd [277-1244]


DESCRIPTION:
PAR [Contact: Renee Boyd 277-1244, CIRT Email:rboyd] [Building: CIRT, ^ 153] [Room #: test] [Plate #: this is a test] [Text: this is a test] ^ [Requested: , Email:] [Tue May 26 11:28:00 MDT 1998] RESOLUTION:
Test; closed. TB

Problem id: 9276 Status: COM Catagory: NET
Occured: 05/26/1998 Component: Network
Assi to: Network Created by:
Contact: Liz Frank [7-7038]


DESCRIPTION:
liz from the math dept claims someone is hacking their system from ^ brazil and she is requesting that their system be left off the net ip ^ is 198.83.81.27 RESOLUTION:
Talked with Liz, who was installing some security measures on their ^ systems due to a hacker. After security was installed I restarted the ^ router interface and verified that it was working OK. Closed. JL.

Problem id: 9282 Status: COM Catagory: NET
Occured: 05/26/1998 Component: Network
Assi to: Network Created by:
Contact: Scott [1-800-456-6300]


DESCRIPTION:
ANS called to inform us that our ethernet is disconnected. Please call Scott at ANS. RESOLUTION:
Came Back up, informed by on-call person.

Problem id: 9291 Status: ACT Catagory: NIR
Occured: 05/27/1998 Component: netw
Assi to: Created by:
Contact: drex atkinson [277-8044]


DESCRIPTION:
Drex needs 3 console cabels re-wired......see drex for details. STATUS:
No status entered.

Problem id: 9292 Status: COM Catagory: NIR
Occured: 05/27/1998 Component: NIR
Assi to: Unknown Created by:
Contact: Lorraine Deck [277-5438]


DESCRIPTION:
NIR: Bldg#22 rm 37A...activate 22-77-1233/34 for Lorraine Deck...and ^ call client to inform when completed...Thanks JAM RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 5/28/98

Problem id: 9293 Status: COM Catagory: NIR
Occured: 05/27/1998 Component: NIR
Assi to: Unknown Created by:
Contact: Mike Dougher [277-4249]


DESCRIPTION:
NIR: please activate # 34-147-1314/15 for Mike Dougher @ Logan ^ Hall....call him when complete.Thanks JAM RESOLUTION:
Port already active, contact notified. Close. KC/DAL 5/28/98

Problem id: 9294 Status: COM Catagory: NET
Occured: 05/27/1998 Component: Network
Assi to: Network Created by:
Contact: Darre Perrine [277-7028]


DESCRIPTION:
Navy ROTC bldg rm 129 client is the only person in bldg segregated ^ from network.Perhaps a bad line connection.Thanks JAM RESOLUTION:
User was using a dialup adapter instead of a network adaptor in ^ his configuration. Helped him to correct his config and he was able ^ to ping out onto the network. closed. jl.

Problem id: 9298 Status: ACT Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: Paula Gibson [277-8469]


DESCRIPTION:
NIR [Contact: Paula Gibson 277-8469, C.S.O.S. Jury Email:gibsonp] [Building: cirt/csos, 230] [Room #: 230c] not sure which plate#: ] [Text: ] [Requested: Vance 277-8113, CIRT/Csos Email:] [Wed May 27 11:33:21 MDT 1998] STATUS:
No status entered.

Problem id: 9302 Status: ACT Catagory: NET
Occured: 05/27/1998 Component: Network
Assi to: Network Created by:
Contact: Dolores Kurian [7-8049]


DESCRIPTION:
Client has noted an extreme network slowdown since 10:30-11:00am this morning.Other persons also calling with slowdown complaints.JAM STATUS:
No status entered.

Problem id: 9303 Status: COM Catagory: NET
Occured: 05/27/1998 Component: Network
Assi to: network Created by:
Contact: JoAnn Perry [277-4730]


DESCRIPTION:
JoAnn caLLED TO REPORT EXTREMELY SLOW RESPONSE FROM CIRT TO THE ASM ^ FILE SERVER ON ZONE3 USING THE IPX PROTICAL.... RESOLUTION:
Problem was directed to DSIG by mistake, by the time that I was ^ informed the problem had subsided. Closed. JL.

Problem id: 9305 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Beverly [277-3884]


DESCRIPTION:
PAR [Contact: Beverly 277-3884, Email:None] [Building: Simpson Hall, ^ 66] [Room #: 134] [Plate #: 66-141a-1123] [Text: ] [Requested: Renee ^ Boyd 7-1244, CIRT Email:rboyd@unm.edu] [Wed May 27 16:22:42 MDT 1998] RESOLUTION:
Activated port 1123,contact notified.CLOSE.KC/JB 5/29/98 ^ ^

Problem id: 9315 Status: ACT Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: Juan [251-6937]


DESCRIPTION:
NIR [Contact: Juan 251-6937, SUB Admin - bldg mgr Email:None] [Building: NM Union, ] [Room #: B80] [Plate #: n/a] [Text: Remove old rack & equip asap. Call Juan's pager to set up a time.] [Requested: Renee Boyd 7-1244, CIRT Email:] [Thu Ma STATUS:
No status entered.

Problem id: 9317 Status: ACT Catagory: NET
Occured: 05/29/1998 Component: Network
Assi to: Network Created by:
Contact: Clay at helpdesk [7-4848]


DESCRIPTION:
Helpdesk reports suspected problem with ANS. They report large % packet loss to several sites. STATUS:
No status entered.

Problem id: 9318 Status: ACT Catagory: NET
Occured: 05/29/1998 Component: Network
Assi to: Network Created by:
Contact: Drex [7-8044]


DESCRIPTION:
reports a SMURF attack at 129.24.128.1 and 129.24.144.1. Call Drex For details STATUS:
No status entered.

Problem id: 9320 Status: ACT Catagory: NET
Occured: 05/29/1998 Component: Network
Assi to: Network Created by:
Contact: Tom Ray [984-5919 x703]


DESCRIPTION:
Los Alamos branch reports slow response between hitting enter key in IDMS. Suspect network problem. STATUS:
No status entered.

Problem id: 9321 Status: ACT Catagory: NET
Occured: 05/29/1998 Component: Network
Assi to: Network Created by:
Contact: bruse jassey [277-9755]


DESCRIPTION:
port 102-e-2116 not responding,,,needs atten. STATUS:
No status entered.

Problem id: 9322 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Hongyou [272-7665]


DESCRIPTION:
PAR [Contact: Hongyou 272-7665, chem/nuc eng dept Email:None] ^ [Building: chem/nuc Eng dept, ] [Room #: 235] [Plate #: 3337-1-2-012] ^ [Text: ] [Requested: , Email:] [Fri May 29 11:15:04 MDT 1998] STATUS:
RES: Duplicate of 9325; closing. TB RESOLUTION:
Duplicate of 9325; closing. TB

Problem id: 9323 Status: ACT Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: Amy Plont [7-2865]


DESCRIPTION:
NIR [Contact: Amy Plont 7-2865, Cont Ed Email:None] [Building: New Cont Ed Bldg, ] [Room #: W/C] [Plate #: n/a] [Text: Install a BayStack to isolate Lab E and APTC from the network] [Requested: Renee Boyd 277-1244, CIRT Email:] [Fri May 29 STATUS:
No status entered.

Problem id: 9324 Status: ACT Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: Karl Malivuk [7-3411]


DESCRIPTION:
NIR [Contact: Karl Malivuk 7-3411, Biology Email:kmalivuk@tigger.unm.edu] [Building: Castetter Hall, ] [Room #: 110] [Plate #: n/a] [Text: Install one plate w/ two wires in rm 110, 110A and 112. See Karl for location of plates.] [Requested: STATUS:
No status entered.

Problem id: 9325 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Hong yu [272-7665]


DESCRIPTION:
PAR [Contact: Hong yu 272-7665, Advance Materials lab Email:hyfan@unm.edu] [Building: advance Mat'l Lab, ] [Room #: 235] [Plate #: 337-1-2-012] [Text: ] [Requested: , Email:] [Fri May 29 14:08:32 MDT 1998] STATUS:
No status entered.