This is a report of the problems from the last week.

There are 37 total problems: 24 active and 13 resolved

Problem id: 6910 Status: ACT Catagory: NET
Occured: 11/05/1997 Component: Network
Assi to: Network Created by:
Contact: jean Durke [272-7237]


DESCRIPTION:
claims they are loosing connection at bldg 333 science and tech at ^ the research park STATUS:
Contacted Jean who was just getting ready to leave and arranged to get together with her on thur 11/6. Still waiting for a sniffer probe to become available, hopefully we will be able to recover one sometime next week. JL.

Problem id: 8164 Status: ACT Catagory: NET
Occured: 02/16/1998 Component: Network
Assi to: unknwn Created by:
Contact: Jim Parker [x74562]


DESCRIPTION:
Client reports that 3rd floor of Scholes is seeing different speeds ^ when transmitting files off their floor. Putting files onto a ^ off-floor host is much slower then getting files from an off-floor ^ host. STATUS:
I'm currently working with the client, (Tom Field) to see if our upgrade of the network switch supporting this building , (4/30/98 S/A) has made a difference. 5/1/98 Cliff/COMMGRP

Problem id: 8268 Status: ACT Catagory: NET
Occured: 02/26/1998 Component: Network
Assi to: Unknown Created by:
Contact: Barbara Rigg -Healy [7-8147]


DESCRIPTION:
Barbara Rigg Healy called to report possible network problems.. In ^ the school of arch. The mac file server became unacessable and had to ^ be rebooted. STATUS:
No status entered.

Problem id: 9123 Status: ACT Catagory: NET
Occured: 05/12/1998 Component: Network
Assi to: Network Created by:
Contact: Steve Allison [7-4799]


DESCRIPTION:
Reports slow response between printing plant and Hokona, where the ^ server is located STATUS:
I spoke with Robert E. Sanchez, (Plant Superintendent) and his computer staff on 6/2/98 and they noted the network response time was fine. I would like to get with Steve Allison, (on vacation this week), before I close this out to make sure there isn't another problem. Cliff/COMMGRP 6/9/98 Steve Allison called me back to report the response time is pretty good at this point in time. He was going to make some further checks and let me know where we finally stand on this problem. Cliff/COMMGRP 6/11/98 Steve Allison called back to note his clients at Printing Services can submit data, (printing estimates) between 7:30 a.m. and 9:30 a.m. and it takes about 15 seconds to complete. He then noted this same transaction takes about 4 to 5 minutes during the afternoon, (between 1:30p.m. and 5:30 p.m.). Steve stated he would continue to look into this issue however, he wanted to pass this information on to us too. Cliff/COMMGRP

Problem id: 9351 Status: ACT Catagory: NET
Occured: Component: net
Assi to: Unknown Created by:
Contact: Jim Connolly [7-3817]


DESCRIPTION:
net [Contact: Jim Connolly 7-3817, Natural Science Email:None] ^ [Building: Northrup hall, 24] [Room #: 126] [Plate #: 24-b17-1137] ^ [Text: This port was supposed to be active but does not work.] ^ [Requested: , Email:] [Mon Jun 1 15:49:18 MDT 1 STATUS:
There is an infrastructure wiring problem between the faceplate and the patch panel. I'm currently placing a work order with Kelly Cable to address this problem. 6/11/98 Cliff/COMMGRP Scanned infrastructure wiring including patch cords, passed with flying colors. Was unable to get a link light with hub. KC/DAL 6/12/98

Problem id: 9388 Status: ACT Catagory: NET
Occured: 06/03/1998 Component: Network
Assi to: Network Created by:
Contact: Denise [277-5366]


DESCRIPTION:
Network had her change Net interface card...she did this and still ^ having problems...she wishes to speak with tech on call.please call ^ her.Network at KNME is down STATUS:
I visited the client regarding this problem on 6/4/98. This problem is currently problematic in 10 rooms of the complex. Additional information given by their server further indicates a possible bad NIC card or wiring problem on the local segment. I'm still in process of isolating problem. 6/5/98 Cliff/COMMGRP Attempting to schedule time for COMMGRP to verifiy thin wire infrastucture run to clients server. This particular circuit is showing an extreme amount of errors on the hub's diagnostics log. Cliff/COMMGRP. 6/8/98

Problem id: 9449 Status: COM Catagory: NET
Occured: 06/08/1998 Component: Network
Assi to: Network Created by:
Contact: steve [272-5097]


DESCRIPTION:
data keeps dropping from bmsb RESOLUTION:
Closed, reference problem entry 9451. Cliff/COMMGRP

Problem id: 9451 Status: COM Catagory: NET
Occured: 06/08/1998 Component: Network
Assi to: Network Created by:
Contact: Larry [2-9607]


DESCRIPTION:
Larry says Med 6 and Med library are secluded from the net.He tried ^ to contact James Keller @ 2-1693...no response from him. RESOLUTION:
Problem resolved by Steve from BMSB.

Problem id: 9460 Status: COM Catagory: NET
Occured: 06/09/1998 Component: Network
Assi to: Network Created by:
Contact: Keith Elliot [272-3545]


DESCRIPTION:
Client reports that thier LAN has been slowing down and now it ^ appears to be dropping numerous sessions in research park.call keith ^ for more info...he said he already talked to Paul Chang. RESOLUTION:
See NPR # 9476

Problem id: 9461 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Niteen Andalkar [277=1331]


DESCRIPTION:
PAR [Contact: Niteen Andalkar 277=1331, mechanical eng Email:None] ^ [Building: mechanical eng, 122] [Room #: 000] [Plate #: ^ rm#122-01-01-007,rm#122-01-01-019] [Text: ] [Requested: , Email:] ^ [Tue Jun 9 12:03:58 MDT 1998] STATUS:
RES: Port activated per request, contact notified. Close. KC/DAL 6/12/98 RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 6/12/98

Problem id: 9462 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Randy Shamoto or Jim Fisher [277-5656]


DESCRIPTION:
PAR [Contact: Randy Shamoto or Jim Fisher 277-5656, Student ^ publication Email:None] [Building: Marron Hall, 9] [Room #: 124] ^ [Plate #: no plate numbers given] [Text: no plate numbers were given, ^ however, client wishes to activate all plates i STATUS:
RES: Ports activated per request, contact notified. Close. KC/DAL 6/12/98 RESOLUTION:
Ports activated per request, contact notified. Close. KC/DAL 6/12/98

Problem id: 9468 Status: COM Catagory: NET
Occured: 06/10/1998 Component: Network
Assi to: Network Created by:
Contact: Orlando or Rebs [7-7202]


DESCRIPTION:
Zimmerman library reports they cant connect to anything RESOLUTION:
Mark determined that the 3000 chassis had failed. We replaced the ^ chassis to bring everything back online. Closed. JL.

Problem id: 9473 Status: COM Catagory: NET
Occured: 06/10/1998 Component: netw
Assi to: Unknown Created by:
Contact: Eric [277-5860]


DESCRIPTION:
Eric called to report that the Terminal server1 will not ^ load......Zimm Lib Basment RESOLUTION:
Terminal server was trying to load oper.42.enet as it's image instead ^ of oper.46.enet. Reconfigured the image parm from the console port and ^ rebooted the server to correctly load the 46 image. Closed. JL.

Problem id: 9475 Status: COM Catagory: NET
Occured: 06/10/1998 Component: Network
Assi to: Network Created by:
Contact: Keith Elliet [272-3545]


DESCRIPTION:
Keith from Science and Tech Park Network is droping ^ connections....bld 332 room 101 RESOLUTION:
See NPR # 9476

Problem id: 9476 Status: ACT Catagory: NET
Occured: 06/10/1998 Component: Network
Assi to: Network Created by:
Contact: Keith Elliot [272-3545 ext.225]


DESCRIPTION:
Bldg 332 is still having serious network problems. Client wants to speak with the tech on call to see if there is something he can do to expidite this sooner. STATUS:
No status entered.

Problem id: 9477 Status: ACT Catagory: NET
Occured: 06/10/1998 Component: Network
Assi to: Network Created by:
Contact: Jean Durka [272-7237]


DESCRIPTION:
Client reports same problems with the network as Keith Elliot has been reporting..She stated this is an ongoing problem for the last month. She wishes to be contacted for futher info. STATUS:
No status entered.

Problem id: 9478 Status: COM Catagory: NET
Occured: 06/10/1998 Component: Network
Assi to: Network Created by:
Contact: Joy [7-4228]


DESCRIPTION:
Biology bldg claims to be secluded from the net. message reads ^ Network jammed break in wire.etc. Joy's terminal is in rm 121 RESOLUTION:
Contacted the user and was informed that the problem was with her ^ machine and has been corrected. ^

Problem id: 9480 Status: COM Catagory: NET
Occured: 06/10/1998 Component: Network
Assi to: Network Created by:
Contact: Denise Tapia [249-7644]


DESCRIPTION:
Cliff, call Denise at KNME. RESOLUTION:
Called client back as requested in regards to problem entry 9388 Cliff/COMMGRP

Problem id: 9488 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: NANCY BROUILLARD [277-3705]


DESCRIPTION:
PAR [Contact: NANCY BROUILLARD 277-3705, N.M. ENDOWMENT FOR HUMANITIES Email:None] [Building: Onate Hall, 212] [Room #: 212] [Plate #: 156-233-1367 156-233-1368] [Text: ] [Requested: , Email:] [Thu Jun 11 08:32:04 MDT 1998] STATUS:
No status entered.

Problem id: 9489 Status: COM Catagory: NET
Occured: 06/11/1998 Component: network
Assi to: Unknown Created by:
Contact: operations [277-4646]


DESCRIPTION:
network outage throughout campus,,,,,,,,,,,,, RESOLUTION:
With the help of John Lutz and Mark Jones, the problem was isolated to ^ router slots 1, [129.24.56.1] and 3,[129.24.8.34] which weren't responding. These slots were reset and connectivity was reestablished. Cliff/COMMGRP

Problem id: 9492 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Juan Laranza [7-1373]


DESCRIPTION:
PAR [Contact: Juan Laranza 7-1373, NM Union Email:None] [Building: ^ Hokona Hall - Zuni, ] [Room #: 360] [Plate #: not known] [Text: ] ^ [Requested: Renee Boyd 7-1244, Email:] [Thu Jun 11 12:08:28 MDT 1998] RESOLUTION:
Client needs to connect two more PC's in the office; he is issuing a ^ PR for a 3Com hub, rather than additional cabling to the third floor. ^ Closing the PAR. TB

Problem id: 9493 Status: ACT Catagory: NET
Occured: 06/11/1998 Component: Network
Assi to: unassign Created by:
Contact: David Anstine [7-5357]


DESCRIPTION:
The port, 3227A-1255 SYA14, at Law School, Bldg. 218, Room 3224, is no longer working. No activity on the LED on the card. Card was swapped out and still no connectivity. STATUS:
No status entered.

Problem id: 9494 Status: ACT Catagory: NET
Occured: 06/11/1998 Component: Network
Assi to: Created by:
Contact: David Anstine [7-5357]


DESCRIPTION:
Xylogics terminal server is not working; just has a blinking cursor. Happened after yesterday outage at the Law School. Wiring center 3227A, Bldg. 218. User thinks it just needs to be reset. STATUS:
No status entered.

Problem id: 9501 Status: ACT Catagory: NET
Occured: 06/12/1998 Component: Network
Assi to: Network Created by:
Contact: cooper [272-5770]


DESCRIPTION:
called that their network is down at brs STATUS:
No status entered.

Problem id: 9502 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Farhad [277-7483]


DESCRIPTION:
PAR [Contact: Farhad 277-7483, Media Tech Email:None] [Building: woodward hall, ] [Room #: 114a] [Plate #: 82-218-1104] [Text: activate plate mentioned.] [Requested: , Email:] [Fri Jun 12 10:27:05 MDT 1998] STATUS:
No status entered.

Problem id: 9503 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Shaime Okunor [7-5645]


DESCRIPTION:
PAR [Contact: Shaime Okunor 7-5645, African American Studies ^ Email:shiame@unm.edu] [Building: Mesa Vista Hall, 56] [Room #: unk] ^ [Plate #: 56-3016-1173/74] [Text: Activate second port in his office. ^ Is a NIC and office cable installed?] [Re STATUS:
RES: Activated port per request, contact notified. close. KC/DAL 6/12/98 RESOLUTION:
Activated port per request, contact notified. close. KC/DAL 6/12/98

Problem id: 9504 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Gavin Coheg [277-3375]


DESCRIPTION:
PAR [Contact: Gavin Coheg 277-3375, Phyical Plant Email:None] [Building: Phyical Plant, 204] [Room #: 119] [Plate #: 204-105-1709/10 & 204-106-1709/10] [Text: activate both plates] [Requested: , Email:] [Fri Jun 12 10:33:11 MDT 1998] STATUS:
No status entered.

Problem id: 9505 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: amy plont [277-6038]


DESCRIPTION:
PAR [Contact: amy plont 277-6038, spanish resource center Email:None] [Building: research park, 339] [Room #: 205] [Plate #: 339-1-2-2316] [Text: ] [Requested: , Email:] [Fri Jun 12 10:39:41 MDT 1998] STATUS:
No status entered.

Problem id: 9506 Status: ACT Catagory: NET
Occured: 06/12/1998 Component: Network
Assi to: Network Created by:
Contact: ron corley [272-7227]


DESCRIPTION:
Ron having problems being dropped when logged on to sandias host.....he is located @901 university s.e. rm #134. STATUS:
No status entered.

Problem id: 9507 Status: ACT Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: Phillip Padilla [7-7276]


DESCRIPTION:
NIR [Contact: Phillip Padilla 7-7276, Publications Center - Dean's Office Email:None] [Building: College of Education Administration- Publications Center, 65] [Room #: 124] [Plate #: ] [Text: There should be a port that is not being used that STATUS:
No status entered.

Problem id: 9508 Status: ACT Catagory: NET
Occured: 06/12/1998 Component: Network
Assi to: Network Created by:
Contact: john stearley [277-3022]


DESCRIPTION:
router [198.59.151.15] @ computer science is having a intermitten problem of dropping connections,,,,building 119. STATUS:
No status entered.

Problem id: 9509 Status: ACT Catagory: NET
Occured: 06/12/1998 Component: network
Assi to: Created by:
Contact: operations [277-4646]


DESCRIPTION:
network having problems again,,,,,,,,lots of calls throughout campus,,,,,,comm group informed. STATUS:
No status entered.

Problem id: 9510 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: grace collins [277-1202]


DESCRIPTION:
PAR [Contact: grace collins 277-1202, alcohol drug studies Email:None] [Building: continuing education, ] [Room #: 136] [Plate #: 259-201a-1153] [Text: ] [Requested: , Email:] [Fri Jun 12 14:05:39 MDT 1998] STATUS:
No status entered.

Problem id: 9512 Status: ACT Catagory: NET
Occured: 06/12/1998 Component: network
Assi to: Created by:
Contact: Dave Hyatt []


DESCRIPTION:
This morning I received a call from Steve Toledo at BRF saying that the HSC Library was experiencing problems connecting via IP to hosts oustide of building network including Internet.

Problem id: 9513 Status: ACT Catagory: NIR
Occured: 06/12/1998 Component: network
Assi to: Created by:
Contact: Dirk Dreissig [764-9213]


DESCRIPTION:
Need four more lines at Chemistry, Clark Hall room 214A. The box, 22-08-1109/10 has 2 lines coming out already. If you need further information, please let me ( Dirk Dreissig 764-9213) know. (His email is up here if u want it...Ron)

Problem id: 9523 Status: ACT Catagory: NET
Occured: 06/14/1998 Component: Network
Assi to: Network Created by:
Contact: DAN [239-8967]


DESCRIPTION:
dan is having problems getting to north campus network seems to be down

Problem id: 9524 Status: ACT Catagory: NET
Occured: 06/14/1998 Component: Network
Assi to: Network Created by:
Contact: Dan [275-7659]


DESCRIPTION:
The entire 1st floor of 1650 University [next to Cont. Ed.] is down. He said he doesnt get any light on the fiber optic line to his area.He needs to open the bldg for you so call him.