This is a report of the problems from the last week.
There are 27 total problems: 15 active and 12 resolved
Problem id: 6910 Status: ACT Catagory: NET
Occured: 11/05/1997 Component: Network
Assi to: Network Created by:
Contact: jean Durke [272-7237]
DESCRIPTION:
claims they are loosing connection at bldg 333 science and tech at ^ the
research park
STATUS:
Contacted Jean who was just getting ready to leave and arranged to get
together with her on thur 11/6. Still waiting for a sniffer probe to
become available, hopefully we will be able to recover one sometime next
week. JL.
Problem id: 9123 Status: ACT Catagory: NET
Occured: 05/12/1998 Component: Network
Assi to: Network Created by:
Contact: Steve Allison [7-4799]
DESCRIPTION:
Reports slow response between printing plant and Hokona, where the ^
server is located
STATUS:
I spoke with Robert E. Sanchez, (Plant Superintendent) and his computer
staff on 6/2/98 and they noted the network response time was fine. I would
like to get with Steve Allison, (on vacation this week), before I close
this out to make sure there isn't another problem. Cliff/COMMGRP 6/9/98
Steve Allison called me back to report the response time is pretty good at
this point in time. He was going to make some further checks and let me
know where we finally stand on this problem. Cliff/COMMGRP 6/11/98 Steve
Allison called back to note his clients at Printing Services can submit
data, (printing estimates) between 7:30 a.m. and 9:30 a.m. and it takes
about 15 seconds to complete. He then noted this same transaction takes
about 4 to 5 minutes during the afternoon, (between 1:30p.m. and 5:30
p.m.). Steve stated he would continue to look into this issue however, he
wanted to pass this information on to us too. Cliff/COMMGRP
Problem id: 9388 Status: ACT Catagory: NET
Occured: 06/03/1998 Component: Network
Assi to: Network Created by:
Contact: Denise [277-5366]
DESCRIPTION:
Network had her change Net interface card...she did this and still ^
having problems...she wishes to speak with tech on call.please call ^
her.Network at KNME is down
STATUS:
6/16/98 During the S/A to reset the MMAC-8 hub I discover 2 faceplates
that were improperly terminated. Clients in these rooms had a thin-wire
"T" with a 50 ohm terminator directly off the face-plate connected to
another thin-wire "T" with 50 ohm terminator off the back of the network
card. One of these connecttion was "daisey-chained" to another
workstation. These problems were corrected and the hub was reset. I
monitored the network for about 30 minutes and there was no sign of any
CRC errors, ( a definate improvement). The only problem we are currently
seeing is "Hardware Receive Mismatch Errors", (when packet length received
by the hardware and the length specified by the packet do not match). I
also deployed one of our sniffer probes to futher diagnose this problem.
Cliff/COMMGRP.
Problem id: 9741 Status: ACT Catagory: NET
Occured: 07/08/1998 Component: Network
Assi to: Network Created by:
Contact: bill tyman [7-3065]
DESCRIPTION:
bill having problems accessing the internet, has tried numerous web ^
sites, no go his ip # is 129.24.177.216
STATUS:
This machine is reachable via IP. (Ping and see). Because of this fact, on
7/8/98, I requested Operations, (John Alfaro), have the Help Desk give the
client a call and see what his problem really is. Cliff/COMMGRP
Problem id: 9825 Status: ACT Catagory: NET
Occured: 07/17/1998 Component: Network
Assi to: Network Created by:
Contact: Ed Sengal [277-9628]
DESCRIPTION:
network Very slow response when telneting using cdcn on a t100 circuit.
His ip # is 198.59.152.13
STATUS:
No status entered.
Problem id: 9826 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Nyira Gitana [7-8923]
DESCRIPTION:
PAR [Contact: Nyira Gitana 7-8923, Music Email:nyira@unm.edu] ^ [Building:
Center for the Arts [Popejoy complex], 72] [Room #: 1105] ^ [Plate #:
unknown] [Text: ] [Requested: , Email:] [Fri Jul 17 ^ 13:59:00 MDT 1998]
STATUS:
Hubs are full. Left V-mail with contact to either deactivate some ports or
buy another hub. KC/DAL 7/21/98. Made contact with user, they supposedly
have made contact with Renee Boyd to purchase another hub. KC/DAL 7/28/98
Problem id: 9827 Status: ACT Catagory: SW
Occured: 07/17/1998 Component: Netw
Assi to: Created by:
Contact: Elena Settanni [277-9220]
DESCRIPTION:
Client cannot go cross domain from La Posada hall to Hokona hall ^
........rm201 User Is using IPX and Novell for file transfer.........
STATUS:
RES: This should have been a page to network.
Problem id: 9870 Status: ACT Catagory: PAR
Occured: Component: NETW
Assi to: Unknown Created by:
Contact: david anstine [277-5357]
DESCRIPTION:
PAR [Contact: david anstine 277-5357, law school Email:None] ^ [Building:
bratton hall, 218] [Room #: 3228] [Plate #: 3227a-1103] ^ [Text: ]
[Requested: , Email:] [Wed Jul 22 08:50:44 MDT 1998]
STATUS:
This is a network problem, port was already active. Changed port to
different hub, now working fine. Hub "A" seems to have a problem with
it.KC/DAL
Problem id: 9905 Status: ACT Catagory: NET
Occured: 07/24/1998 Component: Network
Assi to: Network Created by:
Contact: phil askenzy [2-7906]
DESCRIPTION:
getting calls from different depts that the south campus is isolated ^
from the network.
STATUS:
Called Phil and left a message telling him that I checked various
buildings at South Campus and couldn't find a problem. Left a message
asking him to call back if he still was having problems accessing the
network. MAJ
Problem id: 9914 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Phillip Gallegos [7-4848]
DESCRIPTION:
PAR [Contact: Phillip Gallegos 7-4848, Help Desk Email:None] ^ [Building:
CIRT, 153] [Room #: AIS] [Plate #: 153-161-4711] [Text: ] ^ [Requested: ,
Email:] [Fri Jul 24 17:04:39 MDT 1998]
STATUS:
Notified Phillip the plate is patched; he will install a PC and advise us
whether connection is successful. TB
Problem id: 9924 Status: ACT Catagory: NET
Occured: 07/27/1998 Component:
Assi to: Created by:
Contact: Bashia Irland [277-9128]
DESCRIPTION:
User cannot telnet to aix from her office, rm 217, new Art and Art History
Bldg. Help desk thinks it is a port problem, please call her at home first
and she will come in to her office, 255-1423.
STATUS:
No status entered.
Problem id: 9929 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Shirly [272-7500]
DESCRIPTION:
PAR [Contact: Shirly 272-7500, abq. Tech. Incubator Email:None] ^
[Building: Abq. Tech. Incubator, 334] [Room #: 8] [Plate #: ^ dwoodoc1133
dwoodoc1134] [Text: ] [Requested: , Email:] [Tue Jul 28 ^ 11:09:04 MDT
1998]
STATUS:
RES: Ports activated per request, contact notified. Close. KC/DAL 7/29/98
RESOLUTION:
Ports activated per request, contact notified. Close. KC/DAL 7/29/98
Problem id: 9931 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: AMY Esteele [246-6410]
DESCRIPTION:
PAR [Contact: AMY Esteele 246-6410, ATR Institute Email:None] ^ [Building:
ATR Institute 1001 Univ. Blvd. S.E., ] [Room #: 135] ^ [Plate #:
337-153-11109/10] [Text: ] [Requested: , Email:] [Tue Jul ^ 28 11:49:04
MDT 1998]
STATUS:
RES: Port activated per request, contact notified. close. KC/DAL 7/29/98
RESOLUTION:
Port activated per request, contact notified. close. KC/DAL 7/29/98
Problem id: 9944 Status: ACT Catagory: NET
Occured: 07/28/1998 Component: netw
Assi to: Created by:
Contact: Ron Adams [277-3953]
DESCRIPTION:
Ron Adams Clark Hall Chemistry lost ability to connect to Ethernet.
STATUS:
No status entered.
Problem id: 9963 Status: RES Catagory: NET
Occured: 07/28/1998 Component: netw
Assi to: Created by:
Contact: Ester SiFuentes [272-0758]
DESCRIPTION:
U.N.M.H. Clients have lost Internett and smarttime Essentials connections
at 5acc ambatory care center.
STATUS:
No status entered.
RESOLUTION:
I called ester and the problem was resolved everything is working fine.
Problem id: 9964 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Eric Nudell [75860]
DESCRIPTION:
PAR [Contact: Eric Nudell 75860, Library Technology Development ^
Email:emnudell@unm.edu] [Building: Zimmerman, 53] [Room #: B77] ^ [Plate
#: 53-B76B-2527] [Text: Activate as ethernet] [Requested: , ^ Email:] [Tue
Jul 28 15:24:30 MDT 1998]
STATUS:
RES: Port activated per request, contact notified. Close. KC/DAL 7/29/98
RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 7/29/98
Problem id: 9967 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Peggy [7-4405]
DESCRIPTION:
PAR [Contact: Peggy 7-4405, anthrology Email:None] [Building: ^
anthropology, 11] [Room #: 121] [Plate #: 11-137-1111/12] [Text: ^
activate both 1111 and 1112] [Requested: , phone:] [Tue Jul 28 ^ 16:50:03
MDT 1998]
STATUS:
RES: Ports check out fine. Client seems to have a configuration problem or
a bad network card. Advised client to call the help desk. Close.
KC/DAL7/30/98
RESOLUTION:
Ports check out fine. Client seems to have a configuration problem or ^ a
bad network card. Advised client to call the help desk. Close. ^
KC/DAL7/30/98
Problem id: 9969 Status: RES Catagory: NET
Occured: 07/29/1998 Component: Network
Assi to: Network Created by:
Contact: Ron at Chemistry bldg 22 [7-3953]
DESCRIPTION:
Half of Chemistry bldg 22 is isolated from the net after someone was
pulling wire in their communications closet. Client [Ron] called this in
on 2/28 at about 13:00, and again on 2/29 at 08:30
STATUS:
No status entered.
RESOLUTION:
plugged in the equipment rack that was accidently unplugged
Problem id: 9972 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: jim connelly [277-3817]
DESCRIPTION:
PAR [Contact: jim connelly 277-3817, earth/science dept Email:None] ^
[Building: northrop hall, 24] [Room #: 205a] [Plate #: ^
24-220b-1308/1309] [Text: ] [Requested: , Email:] [Wed Jul 29 ^ 11:05:44
MDT 1998]
STATUS:
RES: Port activated per request, contact notified. Close. KC/DAL 7/30/98
RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 7/30/98
Problem id: 9973 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Chris [272-7095]
DESCRIPTION:
PAR [Contact: Chris 272-7095, Encore West Email:None] [Building: ^ bld341
Encore West 800 Bradbury se , 341] [Room #: 213a] [Plate #: ^ 341-1-1209]
[Text: ] [Requested: , Email:] [Wed Jul 29 11:13:54 MDT ^ 1998]
STATUS:
RES: Port already active, contact notified. Close. KC/DAL 7/30/98
RESOLUTION:
Port already active, contact notified. Close. KC/DAL 7/30/98
Problem id: 9980 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Matthew Allen [277-5572]
DESCRIPTION:
PAR [Contact: Matthew Allen 277-5572, English Department Email:None] ^
[Building: English Department, ] [Room #: 224] [Plate #: 081-03-224] ^
[Text: ] [Requested: , Email:] [Wed Jul 29 16:08:59 MDT 1998]
STATUS:
RES: Port activated per request, contact notified. Close. KC/DAL 7/30/98
RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 7/30/98
Problem id: 9981 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Matthew Allen [277-5572]
DESCRIPTION:
PAR [Contact: Matthew Allen 277-5572, English Dept. Email:None] ^
[Building: English Dept., ] [Room #: 236] [Plate #: 081-03-236] ^ [Text: ]
[Requested: , Email:] [Wed Jul 29 16:10:16 MDT 1998]
STATUS:
RES: Port activated per request, contact notified. Close. KC/DAL 7/30/98
RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 7/30/98
Problem id: 9982 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Matthew Allen [277-5572]
DESCRIPTION:
PAR [Contact: Matthew Allen 277-5572, English Dept. Email:None] ^
[Building: English Dept., ] [Room #: 256] [Plate #: 081-03-256] ^ [Text: ]
[Requested: , Email:] [Wed Jul 29 16:12:02 MDT 1998]
STATUS:
RES: Port activated per request, contact notified. Close. KC/DAL 7/30/98
RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 7/30/98
Problem id: 9983 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Matthew Allen [277-5572]
DESCRIPTION:
PAR [Contact: Matthew Allen 277-5572, English Dept. Email:None] ^
[Building: Humanities, ] [Room #: 260] [Plate #: 081-03-260] [Text: ] ^
[Requested: , Email:] [Wed Jul 29 16:13:49 MDT 1998]
STATUS:
RES: Port activated per request, contact notified. Close. KC/DAL 7/30/98
RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 7/30/98
Problem id: 9984 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mike Emerson [2-7102]
DESCRIPTION:
PAR [Contact: Mike Emerson 2-7102, ARES corporation
Email:memerson@arescorporation.com] [Building: Light Lab facility, 339]
[Room #: 207] [Plate #: 339-1-27-35 339-1-27-36] [Text: email states that
cirt accounts are authorized by Rob Garcia
STATUS:
No status entered.
Problem id: 9987 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Adam Honea [7-5251]
DESCRIPTION:
PAR [Contact: Adam Honea 7-5251, none given Email:none given] [Building:
609 Buena Vista Equal opportunity office, none given] [Room #: none given]
[Plate #: none given "desk was in the way"] [Text: Client wants a port
made active, but didn't
STATUS:
No status entered.
Problem id: 9992 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Rick Olcutt [277-1122]
DESCRIPTION:
PAR [Contact: Rick Olcutt 277-1122, Physical Plant service 1818 Camino De
Servicio Email:None] [Building: Physical Plant service bld, 204] [Room #:
121] [Plate #: 204-2-1231/32] [Text: ] [Requested: , Email:] [Fri Jul 31
14:47:11 MDT 1998