This is a report of the problems from the last week.
There are 32 total problems: 21 active and 11 resolved
Problem id: 6910 Status: ACT Catagory: NET
Occured: 11/05/1997 Component: Network
Assi to: Network Created by:
Contact: jean Durke [272-7237]
DESCRIPTION:
claims they are loosing connection at bldg 333 science and tech at ^ the
research park
STATUS:
Contacted Jean who was just getting ready to leave and arranged to get
together with her on thur 11/6. Still waiting for a sniffer probe to
become available, hopefully we will be able to recover one sometime next
week. JL.
Problem id: 9123 Status: ACT Catagory: NET
Occured: 05/12/1998 Component: Network
Assi to: Network Created by:
Contact: Steve Allison [7-4799]
DESCRIPTION:
Reports slow response between printing plant and Hokona, where the ^
server is located
STATUS:
I spoke with Robert E. Sanchez, (Plant Superintendent) and his computer
staff on 6/2/98 and they noted the network response time was fine. I would
like to get with Steve Allison, (on vacation this week), before I close
this out to make sure there isn't another problem. Cliff/COMMGRP 6/9/98
Steve Allison called me back to report the response time is pretty good at
this point in time. He was going to make some further checks and let me
know where we finally stand on this problem. Cliff/COMMGRP 6/11/98 Steve
Allison called back to note his clients at Printing Services can submit
data, (printing estimates) between 7:30 a.m. and 9:30 a.m. and it takes
about 15 seconds to complete. He then noted this same transaction takes
about 4 to 5 minutes during the afternoon, (between 1:30p.m. and 5:30
p.m.). Steve stated he would continue to look into this issue however, he
wanted to pass this information on to us too. Cliff/COMMGRP
Problem id: 9388 Status: ACT Catagory: NET
Occured: 06/03/1998 Component: Network
Assi to: Network Created by:
Contact: Denise [277-5366]
DESCRIPTION:
Network had her change Net interface card...she did this and still ^
having problems...she wishes to speak with tech on call.please call ^
her.Network at KNME is down
STATUS:
I visited the client regarding this problem on 6/4/98. This problem is
currently problematic in 10 rooms of the complex. Additional information
given by their server further indicates a possible bad NIC card or wiring
problem on the local segment. I'm still in process of isolating problem.
6/5/98 Cliff/COMMGRP Attempting to schedule time for COMMGRP to verifiy
thin wire infrastucture run to clients server. This particular circuit is
showing an extreme amount of errors on the hub's diagnostics log.
Cliff/COMMGRP. 6/8/98 COMMGRP is scheduled to reset the MMAC-8 chassis on
7/15/98 to address this problem. Cliff/COMMGRP
Problem id: 9719 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Ramon [277-6414]
DESCRIPTION:
PAR [Contact: Ramon 277-6414, Chicano Studies Email:None] [Building: ^
Chicano Studies 1829 Sigma Chi Road., unknown] [Room #: 102] [Plate ^ #:
unknown] [Text: Need one plate activated in rm 102...he didnt have ^ the
plate number, so call him or write
STATUS:
RES: Port already active, contact notified. Close. KC/DAL 7/10/98
RESOLUTION:
Port already active, contact notified. Close. KC/DAL 7/10/98
Problem id: 9722 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Shirly [272-7224]
DESCRIPTION:
PAR [Contact: Shirly 272-7224, Industrial Security Email:None] ^
[Building: Research Park, ] [Room #: 344] [Plate #: 339/1/3/32/19] ^
[Text: ] [Requested: , Email:] [Tue Jul 7 14:19:16 MDT 1998]
STATUS:
RES: Infrastructure wires scanned good. Port 1 now working. Informed
contact to call in again if system should fall again. Close. KC/DAL
7/10/98
RESOLUTION:
Infrastructure wires scanned good. Port 1 now working. Informed contact ^
to call in again if system should fall again. Close. KC/DAL 7/10/98
Problem id: 9723 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Rosemary [277-5020]
DESCRIPTION:
PAR [Contact: Rosemary 277-5020, Central De La RAZA Email:None] [Building:
Mesa Vista Hall, ] [Room #: 1148] [Plate #: 56/1090/1147/48] [Text: ]
[Requested: , Email:] [Tue Jul 7 14:21:46 MDT 1998]
STATUS:
No status entered.
Problem id: 9725 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario De la Huerga [7-1788]
DESCRIPTION:
PAR [Contact: Mario De la Huerga 7-1788, Zimmerman library ^
Email:mariod@unm.edu] [Building: Zimmerman Library, 53] [Room #: ^
156/101] [Plate #: 53-b76b-1304,1230,2137,1302 ] [Text: Move all of ^ the
above from rm.156 to rm 101 /zimref jstor pc]
STATUS:
RES: Patches moved as requested, contact notified. Close. KC/DAL 7/9/98
RESOLUTION:
Patches moved as requested, contact notified. Close. KC/DAL 7/9/98
Problem id: 9726 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario De la Huerga [7-1788]
DESCRIPTION:
PAR [Contact: Mario De la Huerga 7-1788, zimm. lib. ^
Email:mariod@unm.edu] [Building: zimmerman library, 53] [Room #: ^
167-b76] [Plate #: from rm.167 53-b76b-2218 to rm b76 53-b76b 2668] ^
[Text: move from rm 167 to b76] [Requested: , Email:]
STATUS:
RES: Patch moved as requested, contact notified. KC/DAL 7/9/98
RESOLUTION:
Patch moved as requested, contact notified. KC/DAL 7/9/98
Problem id: 9727 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: mario De la Huerga [7-1788]
DESCRIPTION:
PAR [Contact: mario De la Huerga 7-1788, zimm. lib ^ Email:mariod@unm.edu]
[Building: Zimmerman library, 53] [Room #: ^ 156/167] [Plate #: rm 156
53-b76b 1312 and rm 167 53-b76b-2318] ^ [Text: Delete from Xylogics term
server] [Requested: , Ema
STATUS:
RES: Ports deactivated per request, contact notified. Close. KC/DAL 7/9/98
RESOLUTION:
Ports deactivated per request, contact notified. Close. KC/DAL 7/9/98
Problem id: 9728 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mike swick [7-3300]
DESCRIPTION:
PAR [Contact: Mike swick 7-3300, Fine arts lib. Email:mswick@unm.edu] ^
[Building: Fine arts Library, 62] [Room #: 2000] [Plate #: ^ 62-3001-1304]
[Text: activate as an ethernet port] [Requested: , ^ Email:] [Tue Jul 7
17:27:24 MDT 1998]
STATUS:
RES: Activated as requested, contact notified. Close. KC/DAL 7/8/98
RESOLUTION:
Activated as requested, contact notified. Close. KC/DAL 7/8/98
Problem id: 9729 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mike Swick [7-3300]
DESCRIPTION:
PAR [Contact: Mike Swick 7-3300, Fine arts library ^ Email:mswick@unm.edu]
[Building: Fine arts Library, 62] [Room #: ^ 2000] [Plate #:
62-3001-1142,62-3001-1179,61-3001-1180] [Text: ^ Deactivate all the above
ports] [Requested: , Email:] [Tue
STATUS:
RES: Deactivations done as requested, contact notified. Close. KC/DAL
7/8/98
RESOLUTION:
Deactivations done as requested, contact notified. Close. KC/DAL 7/8/98
Problem id: 9733 Status: RES Catagory: NET
Occured: 07/08/1998 Component: Network
Assi to: Network Created by:
Contact: Capt. Gillcris [277-3744]
DESCRIPTION:
Bldg 151 rm 125 has a damaged wall plate connection. Dennis Wepper ^
reports for Capt. Gillcrisc...
STATUS:
RES: Plate installed, contact notified. Close. KC/DAL 7/10/98
RESOLUTION:
Plate installed, contact notified. Close. KC/DAL 7/10/98
Problem id: 9736 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Alex Estrada [277-1599]
DESCRIPTION:
PAR [Contact: Alex Estrada 277-1599, Stu Serv. Email:None] [Building:
Student Service Center, 85] [Room #: 131b] [Plate #:
85-163-1319,1231,1207....] [Text: please activate these 3 lines...you can
deactivate 85-163-1445,1446,1447,1448...if ne
STATUS:
No status entered.
Problem id: 9739 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Liz Frank [7-7038]
DESCRIPTION:
PAR [Contact: Liz Frank 7-7038, Mathematics and Statistics
Email:lfrank@math] [Building: Humanities, 81] [Room #: 450] [Plate #:
81-478-1182] [Text: Use SY2/1 to activate.] [Requested: , Email:] [Wed Jul
8 10:54:01 MDT 1998]
STATUS:
No status entered.
Problem id: 9740 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Liz Frank [7-7038]
DESCRIPTION:
PAR [Contact: Liz Frank 7-7038, Mathematics and Statistics
Email:lfrank@math] [Building: Humanities, 81] [Room #: 452] [Plate #:
81-478-1186] [Text: Use SY4/3 to activate.] [Requested: , Email:] [Wed Jul
8 10:54:51 MDT 1998]
STATUS:
No status entered.
Problem id: 9741 Status: ACT Catagory: NET
Occured: 07/08/1998 Component: Network
Assi to: Network Created by:
Contact: bill tyman [7-3065]
DESCRIPTION:
bill having problems accessing the internet, has tried numerous web ^
sites, no go his ip # is 129.24.177.216
STATUS:
This machine is reachable via IP. (Ping and see). Because of this fact, on
7/8/98, I requested Operations, (John Alfaro), have the Help Desk give the
client a call and see what his problem really is. Cliff/COMMGRP
Problem id: 9747 Status: RES Catagory: NET
Occured: 07/08/1998 Component: Net
Assi to: Unknown Created by:
Contact: Jim Connelly [7-3817]
DESCRIPTION:
Jim Connolly from northrup hall called to report that port ^ #24-b17-1187
has stopped working. It used to work but after a remodel ^ in the next
room it will no longer connect.
STATUS:
RES: No problem with Network!! There seems to be some type of "desktop
Issue" with the client's MAC PC. I directed her to the Help Desk for
further assistance with this problem. Cliff/COMMGRP.
RESOLUTION:
No problem with Network!! There seems to be some type of "desktop Issue"
with the client's MAC PC. I directed her to the Help Desk for further
assistance with this problem. Cliff/COMMGRP.
Problem id: 9748 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Chris Faehl [277-3016]
DESCRIPTION:
PAR [Contact: Chris Faehl 277-3016, Computer Science on behalf of
Mechanical Engineering Email:cfaehl@cs.unm.edu] [Building: Mechanical
Engineering, 122] [Room #: 102] [Plate #: 122-123-1406] [Text: ]
[Requested: , Email:] [Wed Jul 8 16:
STATUS:
No status entered.
Problem id: 9749 Status: ACT Catagory: PAR
Occured: 07/09/1998 Component: Network
Assi to: Created by:
Contact: Christina [7-6487]
DESCRIPTION:
Eng Annex Office of Women Engineers Rm 102c: Christina reports that a wall
plate in this room has gone dead. Both live lines were lost on a 4 port
plate, she was unable to give me plate numbers.
STATUS:
No status entered.
Problem id: 9750 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Liz Frank [277-7038]
DESCRIPTION:
PAR [Contact: Liz Frank 277-7038, Math and Stats Email:lfrank@math]
[Building: Humanities, 81] [Room #: 326] [Plate #: 81-378-1138] [Text: ]
[Requested: , Email:] [Thu Jul 9 15:09:36 MDT 1998]
STATUS:
No status entered.
Problem id: 9751 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Liz Frank [277-7038]
DESCRIPTION:
PAR [Contact: Liz Frank 277-7038, Math and Stats Email:lfrank@math]
[Building: Humanities, 81] [Room #: 336] [Plate #: 81-378-1158] [Text: ]
[Requested: , Email:] [Thu Jul 9 15:10:18 MDT 1998]
STATUS:
No status entered.
Problem id: 9752 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Liz Frank [277-7038]
DESCRIPTION:
PAR [Contact: Liz Frank 277-7038, Math and Stats Email:lfrank@math]
[Building: Humanities, 81] [Room #: 334] [Plate #: 81-378-1154] [Text: ]
[Requested: , Email:] [Thu Jul 9 15:10:53 MDT 1998]
STATUS:
No status entered.
Problem id: 9753 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Liz Frank [277-7038]
DESCRIPTION:
PAR [Contact: Liz Frank 277-7038, Math and Stats Email:lfrank@math]
[Building: Humanities, 81] [Room #: 316] [Plate #: 81-378-1112] [Text: ]
[Requested: , Email:] [Thu Jul 9 15:11:37 MDT 1998]
STATUS:
No status entered.
Problem id: 9754 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Liz Frank [277-7038]
DESCRIPTION:
PAR [Contact: Liz Frank 277-7038, Math and Stats Email:lfrank@math]
[Building: Humanities, 81] [Room #: 322] [Plate #: 81-378-1126] [Text: ]
[Requested: , Email:] [Thu Jul 9 15:12:25 MDT 1998]
STATUS:
No status entered.
Problem id: 9755 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Liz Frank [277-7038]
DESCRIPTION:
PAR [Contact: Liz Frank 277-7038, Math and Stats Email:lfrank@math]
[Building: Humanities, 81] [Room #: 322] [Plate #: 81-378-1122] [Text: Use
81-378-1124 to activate.] [Requested: , Email:] [Thu Jul 9 15:13:36 MDT
1998]
STATUS:
No status entered.
Problem id: 9756 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Liz Frank [277-7038]
DESCRIPTION:
PAR [Contact: Liz Frank 277-7038, Math and Stats Email:lfrank@math]
[Building: Humanities, 81] [Room #: 322] [Plate #: 81-378-1124] [Text: Use
81-378-1126 to activate.] [Requested: , Email:] [Thu Jul 9 15:14:32 MDT
1998]
STATUS:
No status entered.
Problem id: 9758 Status: ACT Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: David Blankman [277-7421]
DESCRIPTION:
NIR [Contact: David Blankman 277-7421, SAAP Email:blankman@unm.edu]
[Building: SAAP Annex, 162] [Room #: 103] [Plate #: 1116/1117] [Text:
Plate has 2 RJ11s & 1 coax.Please confirm.Add two 10B-t wire if none are
installed.] [Requested: Renee
STATUS:
No status entered.
Problem id: 9768 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [277-2588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 277-2588, General Library
Email:mariod@unm.edu] [Building: Zimmerman Library, 53] [Room #: 166]
[Plate #: 53-B76B-2344] [Text: Activate 2344 for Xylogics Term Server]
[Requested: , Email:] [Fri Jul 10 11:29:
STATUS:
No status entered.
Problem id: 9769 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [7-2588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 7-2588, Zimmerman Email:mariod@unm.edu]
[Building: Zimmerman Library, 53] [Room #: 101] [Plate #: 53-B76B-2505]
[Text: Change 2505 from Ethernet to Xylogics Terminal Server Connection]
[Requested: , Email:]
STATUS:
No status entered.
Problem id: 9770 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: mario de huerta [2772558]
DESCRIPTION:
PAR [Contact: mario de huerta 2772558, zimmerman library Email:None]
[Building: zimmerman library, 53] [Room #: 167] [Plate #: 53-b76b-2312/13]
[Text: ] [Requested: , Email:] [Fri Jul 10 11:48:17 MDT 1998]
STATUS:
No status entered.
Problem id: 9771 Status: RES Catagory: NET
Occured: 07/10/1998 Component: Network
Assi to: Network Created by:
Contact: david anstine [277-5357]
DESCRIPTION:
cannot connect to the internet,,,err is cannot find domain server.
STATUS:
RES: Clients on 3307HD module were isolated because module had switched
over to channel B. After checking with John Lutz on possible options, I
used the channel select button to switch connections back to channel A.
RESOLUTION:
Clients on 3307HD module were isolated because module had switched over to
channel B. After checking with John Lutz on possible options, ^ I used the
channel select button to switch connections back to channel A.
Problem id: 9772 Status: RES Catagory: NET
Occured: 07/10/1998 Component: Network
Assi to: Network Created by:
Contact: collin [272-7276]
DESCRIPTION:
called that bootp needs to be reset at the research park
STATUS:
RES: Answered clients question about "bootp" to resolve this problem.
Cliff/COMMGRP
RESOLUTION:
Answered clients question about "bootp" to resolve this problem.
Cliff/COMMGRP