This is a report of the problems from the last week.
There are 38 total problems: 11 active and 27 resolved
Problem id: 6910 Status: ACT Catagory: NET
Occured: 11/05/1997 Component: Network
Assi to: Network Created by:
Contact: jean Durke [272-7237]
DESCRIPTION:
claims they are loosing connection at bldg 333 science and tech at ^ the
research park
STATUS:
Contacted Jean who was just getting ready to leave and arranged to get
together with her on thur 11/6. Still waiting for a sniffer probe to
become available, hopefully we will be able to recover one sometime next
week. JL.
Problem id: 9388 Status: ACT Catagory: NET
Occured: 06/03/1998 Component: Network
Assi to: Network Created by:
Contact: Denise [277-5366]
DESCRIPTION:
Network had her change Net interface card...she did this and still ^
having problems...she wishes to speak with tech on call.please call ^
her.Network at KNME is down
STATUS:
6/16/98 During the S/A to reset the MMAC-8 hub I discover 2 faceplates
that were improperly terminated. Clients in these rooms had a thin-wire
"T" with a 50 ohm terminator directly off the face-plate connected to
another thin-wire "T" with 50 ohm terminator off the back of the network
card. One of these connecttion was "daisey-chained" to another
workstation. These problems were corrected and the hub was reset. I
monitored the network for about 30 minutes and there was no sign of any
CRC errors, ( a definate improvement). The only problem we are currently
seeing is "Hardware Receive Mismatch Errors", (when packet length received
by the hardware and the length specified by the packet do not match). I
also deployed one of our sniffer probes to futher diagnose this problem.
Cliff/COMMGRP.
Problem id: 9741 Status: ACT Catagory: NET
Occured: 07/08/1998 Component: Network
Assi to: Network Created by:
Contact: bill tyman [7-3065]
DESCRIPTION:
bill having problems accessing the internet, has tried numerous web ^
sites, no go his ip # is 129.24.177.216
STATUS:
This machine is reachable via IP. (Ping and see). Because of this fact, on
7/8/98, I requested Operations, (John Alfaro), have the Help Desk give the
client a call and see what his problem really is. Cliff/COMMGRP
Problem id: 9825 Status: ACT Catagory: NET
Occured: 07/17/1998 Component: Network
Assi to: Network Created by:
Contact: Ed Sengal [277-9628]
DESCRIPTION:
network Very slow response when telneting using cdcn on a t100 circuit.
His ip # is 198.59.152.13
STATUS:
No status entered.
Problem id: 9870 Status: ACT Catagory: PAR
Occured: Component: NETW
Assi to: Unknown Created by:
Contact: david anstine [277-5357]
DESCRIPTION:
PAR [Contact: david anstine 277-5357, law school Email:None] ^ [Building:
bratton hall, 218] [Room #: 3228] [Plate #: 3227a-1103] ^ [Text: ]
[Requested: , Email:] [Wed Jul 22 08:50:44 MDT 1998]
STATUS:
This is a network problem, port was already active. Changed port to
different hub, now working fine. Hub "A" seems to have a problem with
it.KC/DAL
Problem id: 9924 Status: ACT Catagory: NET
Occured: 07/27/1998 Component:
Assi to: Created by:
Contact: Bashia Irland [277-9128]
DESCRIPTION:
User cannot telnet to aix from her office, rm 217, new Art and Art History
Bldg. Help desk thinks it is a port problem, please call her at home first
and she will come in to her office, 255-1423.
STATUS:
No status entered.
Problem id: 10045 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: myrra [7-8923]
DESCRIPTION:
PAR [Contact: myrra 7-8923, dept of music Email:None] [Building: fine ^
arts center, ] [Room #: 112] [Plate #: 62b102-1149/50] [Text: ] ^
[Requested: , Email:] [Mon Aug 3 09:27:33 MDT 1998]
RESOLUTION:
Port activated, close. TB
Problem id: 10047 Status: COM Catagory: NET
Occured: 08/03/1998 Component: Network
Assi to: Unknown Created by:
Contact: Yolanda Sanchez [277-2813]
DESCRIPTION:
NPR: Farris Eng. rm 239, Yolanda Sanchez called to report an inactive ^
port. They had a remodel and now it seems as though they lost a port ^
during the process. Yolanda didn't have a plate # however she can ^
instruct tech onsite.
RESOLUTION:
Troubleshot system, discovered a bad network card or configuration ^
problem. Close. KC/DAL
Problem id: 10051 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: William Miller [277-1505]
DESCRIPTION:
PAR [Contact: William Miller 277-1505, Physics Email:wmiller@unm.edu] ^
[Building: Regener hall, 35] [Room #: 121a] [Plate #: 35-112a-1131 ^
32,35,36,41,42,47] [Text: ] [Requested: , Email:] [Mon Aug 3 14:26:22 ^
MDT 1998]
RESOLUTION:
Ports deactivated per request, contact notified. Close. KC/DAL 8/6/98
Problem id: 10052 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: William Miller [277-1505]
DESCRIPTION:
PAR [Contact: William Miller 277-1505, Physics Email:wmiller@unm.edu] ^
[Building: Regener Hall, 35] [Room #: 121a] [Plate #: 35-112a-1207 ^
1213,1217,1249,1255] [Text: ] [Requested: , Email:] [Mon Aug 3 ^ 14:30:21
MDT 1998]
RESOLUTION:
Ports deactivated per request, contact notified. Close. KC/DAL 8/16/98
Problem id: 10053 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: William Miller [277-1505]
DESCRIPTION:
PAR [Contact: William Miller 277-1505, Physics Email:wmiller@unm.edu] ^
[Building: Regener Hall, 35] [Room #: 121a] [Plate #: ^
35-112a-1103,04,10,20,22,47,51,52,58,59,68 35-112a-1127] [Text: ] ^
[Requested: , Email:] [Mon Aug 3 14:33:27 MDT 1
RESOLUTION:
Ports activated per request, contact notified. Close. KC/DAL 8/6/98
Problem id: 10054 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [7-2588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 7-2588, Zimmerman Library ^
Email:mariod@unm.edu] [Building: Zimmerman Library, 53] [Room #: 338] ^
[Plate #: 53-202-1119] [Text: Plate 1119 is dead after Telcom guy ^ fixed
the phone wire - plate doesn't stay on wall
RESOLUTION:
Our stuff is working fine. Informed contact he has a bad net card or a ^
configuration problem. Close. KC/DAL 8/7/98
Problem id: 10055 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Carl [277-1243]
DESCRIPTION:
PAR [Contact: Carl 277-1243, Biology Castner Hall Email:None] ^ [Building:
Biology Bldg., 21] [Room #: 200,205,206b,206a] [Plate #: ^ 21-117-1118,
21-117-1186, 21-117-1166, 21-117-1168] [Text: ] ^ [Requested: , Email:]
[Mon Aug 3 14:36:07 MDT
RESOLUTION:
Ports activated per request, contact notified. Close. KC/DAL 8/6/98
Problem id: 10056 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [7-2588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 7-2588, Zim. Lib. ^ Email:mariod@unm.edu]
[Building: Zimmerman Library, 53] [Room #: 307] ^ [Plate #: 53-347-1273]
[Text: activate 1273 for ethernet] [Requested: ^ , Email:] [Mon Aug 3
14:50:09 MDT 1998]
RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 8/6/98
Problem id: 10057 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [7-2588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 7-2588, Zim. Lib. ^ Email:mariod@unm.edu]
[Building: Zimmerman Library, 53] [Room #: 353] ^ [Plate #: 53-347-1276]
[Text: Activate 1276 for ethernet] [Requested: ^ , Email:] [Mon Aug 3
14:52:11 MDT 1998]
RESOLUTION:
Port not activated due to hub being full. Contact is to survey bldg ^ for
any ports that can be deactivated the will resubmit request. Close. ^
KC/DAL 8/6/98
Problem id: 10058 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [7-2588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 7-2588, Zim Lib Email:mariod@unm.edu] ^
[Building: Zimmerman Library, 53] [Room #: 344] [Plate #: ^ 53-347-1217]
[Text: Activate 1217 for ethernet] [Requested: , Email:] ^ [Mon Aug 3
14:53:42 MDT 1998]
RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 8/6/98
Problem id: 10059 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [7-2588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 7-2588, Zim Lib Email:mariod@unm.edu] ^
[Building: Zimmerman Library, 53] [Room #: 166] [Plate #: ^ 53-B76B-2344]
[Text: Deactivate Xylogics TS on 2344] [Requested: , ^ Email:] [Mon Aug 3
14:55:10 MDT 1998]
RESOLUTION:
Port deactivated per request, contact notified. Close. KC/DAL 8/6/98
Problem id: 10060 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [7-2588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 7-2588, Zim. Lib. ^ Email:mariod@unm.edu]
[Building: Zimmerman Library, 53] [Room #: ^ B75A] [Plate #: 53-B76B-1400]
[Text: Activate 1400 for ethernet] ^ [Requested: , Email:] [Mon Aug 3
15:28:47 MDT 1998]
RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 8/6/98
Problem id: 10061 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [7-2588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 7-2588, Zim Lib Email:mariod@unm.edu] ^
[Building: Zimmerman Library, 53] [Room #: 345D and 339] [Plate #: ^
53-202-1509 and 53-202-2126] [Text: Deactivate ethernet on ^ 53-202-1509
and 2126] [Requested: , Email:]
RESOLUTION:
Ports deactivated per request, contact notified. Close. KC/DAL 8/6/98
Problem id: 10062 Status: ACT Catagory: NET
Occured: 08/03/1998 Component: npr
Assi to: Created by:
Contact: Shirly [272-7500]
DESCRIPTION:
Client at ABQ TECH INCUABATOR 1009 Bradbury se bld334 rm17 reported that a
carpet layer cut a cable and 334-50-1121 1122 plates do not work
anymore...
STATUS:
No status entered.
Problem id: 10063 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [7-2588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 7-2588, Zim Lib Email:mariod@unm.edu] ^
[Building: Zimmerman Library, 53] [Room #: 151] [Plate #: ^ 53-B76B-2251
and 2673] [Text: Activate 2251 and 2673 for ethernet] ^ [Requested: ,
Email:] [Mon Aug 3 16:24:31 M
RESOLUTION:
Ports activated per request, contact notified. Close. KC/DAL 8/6/98
Problem id: 10114 Status: COM Catagory: NET
Occured: 08/04/1998 Component: Network
Assi to: Network Created by:
Contact: Sandy Carter-Mayes [277-2627]
DESCRIPTION:
Sandy informed us that Student Financial Aid @ Stu Serv. is unable to ^
see net. Referred by Sandy ...call for more information.
RESOLUTION:
Contacted Sandy who gave me the number for Patricia as SFA, I called ^
Patricia and found that it was only synchronize that she was having ^ a
problem with. Informed Command Center to forward the problem to DOC. ^
Closed. JL.
Problem id: 10116 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Irvin Harrison [277-4211]
DESCRIPTION:
PAR [Contact: Irvin Harrison 277-4211, Humanities Email:None] ^ [Building:
Humanities Bldg., 81] [Room #: 140D] [Plate #: ^ 081-01-140D] [Text:
Please make active the second port on this ^ plate...] [Requested: ,
Email:] [Tue Aug 4 12:54:24 MD
RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 8/7/98
Problem id: 10117 Status: COM Catagory: NET
Occured: 08/04/1998 Component: Network
Assi to: Network Created by:
Contact: Denise @ KNME [277-5366]
DESCRIPTION:
Denise wishes to have a Sniffer removed from thier area. It seems as ^
though it was hooked up there 4 weeks ago and now KNME is in need of ^
that port ASAP for their fund drive this week.
RESOLUTION:
Got with Denise and moved the sniffer to another set of ports that ^ she
said they were not using. Closed. JL.
Problem id: 10118 Status: COM Catagory: NET
Occured: 08/04/1998 Component: Network
Assi to: Network Created by:
Contact: Laurel Iverson [277-3804]
DESCRIPTION:
Johnson Center is experiencing network problems, it seems as though ^ they
are isolated and cannot connect to CDCN or any other net ^ activities.
Several of the coaches and assitants from rms 1143,1134 ^ etc.
RESOLUTION:
User was not in, so I checked the port with a laptop and everything ^
worked fine, suspect a bad NIC card in her PC. Left a message on her ^
machine to have her PC checked and telling her that the network was ^
fine.
Problem id: 10122 Status: COM Catagory: NET
Occured: 08/04/1998 Component: Network
Assi to: Network Created by:
Contact: Operations [277-8113]
DESCRIPTION:
Several Clients are reporting a POP_Server access Error when trying ^ to
access the Pop server...
RESOLUTION:
Talked to Help Desk who reported the problem and found that all other ^
network services and connections work fine. Notified Command Center to ^
transfer the problem to DOC to check the mail server. Closed. JL.
Problem id: 10125 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Matthew Allen [277-5572]
DESCRIPTION:
PAR [Contact: Matthew Allen 277-5572, English Dept. Email:None] ^
[Building: Humanities Bldg., 81] [Room #: 2nd & 3rd floor] [Plate #: ^
081-03-211, 081-03-218, 081-03-219, 081-03-222, 081-03-228, ^ 081-03-231,
081-03-232, 081-03-234, 081-03-238, 08
RESOLUTION:
Ports activated per request, contact notified. Close. KC/DAL 8/7/98
Problem id: 10126 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Matthew Allen [277-5572]
DESCRIPTION:
PAR [Contact: Matthew Allen 277-5572, English Dept. Email:None] ^
[Building: Humanities Bldg, 81] [Room #: 2nd and 3rd floor.] [Plate ^ #:
081-03-217, 081-03-249, 081-03-251, 081-03-260, 081-03-313] [Text: ^ make
both ports active on these plates p
RESOLUTION:
All 38 connections made, contact notified. Close. KC/DAL 8/7/98
Problem id: 10130 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Shirley Fisher [2-7500]
DESCRIPTION:
PAR [Contact: Shirley Fisher 2-7500, Science incubator Email:None] ^
[Building: Science incubator, 334] [Room #: 13] [Plate #: ^ 334-50-1145]
[Text: please deactivate this port...thanks.] ^ [Requested: , Email:] [Tue
Aug 4 16:09:02 MDT 1998]
RESOLUTION:
Port deactivated per request, contact notified. Close. KC/DAL 8/5/98
Problem id: 10145 Status: COM Catagory: NET
Occured: 08/05/1998 Component: Network
Assi to: Network Created by:
Contact: jim pitman [7-8131]
DESCRIPTION:
Jim Pitman Reports a dead port this morning in CIRT rm 133. Port ^ worked
yesterday
RESOLUTION:
Reset STS10 terminal server in the Cirt 103 W.C. to resolve problem. ^
Closed. JL.
Problem id: 10147 Status: COM Catagory: NET
Occured: 08/05/1998 Component: Network
Assi to: Network Created by:
DESCRIPTION:
Test Page.. Contact Chuck P. if you get this.
RESOLUTION:
no page came through closed. JL.
Problem id: 10148 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mick Schine [277-1800]
DESCRIPTION:
PAR [Contact: Mick Schine 277-1800, Admissions Email:None] [Building:
Student Service Center, 85] [Room #: 140] [Plate #: none given to the
operator...] [Text: These people have three port to activate and couldn't
supply operations with any o
STATUS:
No status entered.
Problem id: 10155 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Roxanne [277-4354]
DESCRIPTION:
PAR [Contact: Roxanne 277-4354, Engineering Email:None] [Building: Farris
Eng. Ctr., 119] [Room #: 157] [Plate #: 119-148-1400/01] [Text: As per
Client, please make both ports on this plate active.] [Requested: ,
Email:] [Wed Aug 5 13:36
STATUS:
No status entered.
Problem id: 10158 Status: COM Catagory: NET
Occured: 08/05/1998 Component: Network
Assi to: Network Created by:
Contact: Leah [277-9441]
DESCRIPTION:
Leah reports that her PC has lost connection to the CDCN. Sandra ^
Chavez-Hall pinged her and no response from her address. Please check ^
plate 85-b72-1191/92 in room b40 of the Student serv. center.Thanks
RESOLUTION:
Contacted user and found that this is a new PC config and that she ^ was
trying to use an ip address from the 200 subnet instead of from ^ the
152-159 subnet. Talked to Sandra and she will assign a new IP #. ^ Closed.
JL.
Problem id: 10159 Status: COM Catagory: NET
Occured: 08/05/1998 Component: Network
Assi to: Network Created by:
Contact: Larry Fernandez [833-2099]
DESCRIPTION:
Three persons have called within the last 5 minutes to report ^ problems
with our dial -up lines. It appears to let clients logon, ^ then after
password authentication, it kicks the user out. This is ^ primarily
happening on the 9800, and 9988 numbers
RESOLUTION:
Found 4 modems OH [off hook] but with no carrier signal, rest all ^ 4
modems. Closed. JL.
Problem id: 10201 Status: RES Catagory: NET
Occured: 08/06/1998 Component: Network
Assi to: Network Created by:
Contact: Ellena Settenni [277-9220]
DESCRIPTION:
Ellena over at print services claims that all the Mac Intosh ^ computers
are segregated from the net, and they cannot see any other ^ 'Mac Zones'
from there.Please call her for specifics
RESOLUTION:
print services server is acting as a appletalk seed router, when the ^
Cirt BCN was rebooted their router caused a conflict which prevented ^
AppTlk from starting on the BCN. Had them take their server down and ^
then restarted AppTlk on the BCN to co
Problem id: 10270 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: peter treadway [277-5883]
DESCRIPTION:
PAR [Contact: peter treadway 277-5883, mesa vista Email:None] [Building:
mesa visa, ] [Room #: 3045] [Plate #: 56-3016-1115/16] [Text: ]
[Requested: , Email:] [Fri Aug 7 13:49:07 MDT 1998]
STATUS:
No status entered.
Problem id: 10272 Status: ACT Catagory: NET
Occured: 08/07/1998 Component: Network
Assi to: Network Created by:
Contact: Marlyn alkenbalk [272-3545 ext 231]
DESCRIPTION:
The above user called to report she has lost network connections she is at
851 university s.e.
STATUS:
No status entered.