This is a report of the problems from the last week.
There are 36 total problems: 24 active and 12 resolved
Problem id: 6910 Status: ACT Catagory: NET
Occured: 11/05/1997 Component: Network
Assi to: Network Created by:
Contact: jean Durke [272-7237]
DESCRIPTION:
claims they are loosing connection at bldg 333 science and tech at ^ the
research park
STATUS:
Contacted Jean who was just getting ready to leave and arranged to get
together with her on thur 11/6. Still waiting for a sniffer probe to
become available, hopefully we will be able to recover one sometime next
week. JL.
Problem id: 9388 Status: ACT Catagory: NET
Occured: 06/03/1998 Component: Network
Assi to: Network Created by:
Contact: Denise [277-5366]
DESCRIPTION:
Network had her change Net interface card...she did this and still ^
having problems...she wishes to speak with tech on call.please call ^
her.Network at KNME is down
STATUS:
6/16/98 During the S/A to reset the MMAC-8 hub I discover 2 faceplates
that were improperly terminated. Clients in these rooms had a thin-wire
"T" with a 50 ohm terminator directly off the face-plate connected to
another thin-wire "T" with 50 ohm terminator off the back of the network
card. One of these connecttion was "daisey-chained" to another
workstation. These problems were corrected and the hub was reset. I
monitored the network for about 30 minutes and there was no sign of any
CRC errors, ( a definate improvement). The only problem we are currently
seeing is "Hardware Receive Mismatch Errors", (when packet length received
by the hardware and the length specified by the packet do not match). I
also deployed one of our sniffer probes to futher diagnose this problem.
Cliff/COMMGRP.
Problem id: 9825 Status: ACT Catagory: NET
Occured: 07/17/1998 Component: Network
Assi to: Network Created by:
Contact: Ed Sengal [277-9628]
DESCRIPTION:
network Very slow response when telneting using cdcn on a t100 ^ circuit.
His ip # is 198.59.152.13
STATUS:
8/18/98 I spoke with Ed Sengle and he noted the response time was
currently acceptable. I'm currently monitoring the router interfaces and
Mercury, (through DSIG) in an effort to isolate this problem.
CLIFF/COMMGRP
Problem id: 10506 Status: ACT Catagory: HW
Occured: 08/25/1998 Component: network connect
Assi to: ragle Created by:
Contact: Jamin Ragle [277-8813]
DESCRIPTION:
Wires are dangling and computer is discounted.... lobo26 the twisted pair
under table needs to be replaced. (hardware checked and it turns out that
the wall plate has popped out).
STATUS:
Requested work order be issued to have the plate repaired. 8/27 JL
Problem id: 10567 Status: ACT Catagory: NET
Occured: 08/28/1998 Component: Tom Beeson
Assi to: Created by:
Contact: Tom Beeson (NM Technet) [(505) 345-1748]
DESCRIPTION:
Tom B. (noc@technet.nm.org or beeson@nm.net) sent email to oper listing
the slowdown a client at santafe.edu was experiencing thru both
Technet-UNM T1 and ANS connections. Also mentioned that another client on
the NMRI network having trouble reaching LANL.
STATUS:
RES: Problem is being tracked under NPR # 10594. Closed.
Problem id: 10572 Status: ACT Catagory: NET
Occured: 08/29/1998 Component: INET-IGS0-01
Assi to: Unknown Created by:
Contact: ANS center (trouble@ans.net) [800-456-6300]
DESCRIPTION:
ANS notified us that one of their routers has been having ^ intermittent
trouble contacting a unm peer at 198.83.5.2 at different ^ times today.
EX: there was a 10 min period at 21:00 when they could ^ not ping our
router. This is ANS ticket# 94786.
STATUS:
Contacted ANS and was informed that the link has been stable for over a
week without any problems. They are mailing me their report.
Problem id: 10577 Status: ACT Catagory: NET
Occured: 08/30/1998 Component: Network
Assi to: Network Created by:
Contact: Mike P. [7-8135]
DESCRIPTION:
9800 dialup bank has a port that just rings w/no answer. While trying to
duplicate problem, I got a couple of busy signals before hitting reported
problem.
STATUS:
No status entered.
Problem id: 10594 Status: ACT Catagory: NET
Occured: 08/31/1998 Component: Network
Assi to: Network Created by:
Contact: Tony [7-8098]
DESCRIPTION:
An FYI: Tony called to let us know that trying to get off campus was very
slow. I tried it myself and sometimes I could get out right away and other
times I couldn't; it would time out.
STATUS:
No status entered.
Problem id: 10633 Status: ACT Catagory: NET
Occured: 09/02/1998 Component: Network
Assi to: Network Created by:
Contact: Mike Lang [272-7810]
DESCRIPTION:
User called to report a 20% packet loss from Onc south campus to cirt
STATUS:
No status entered.
Problem id: 10635 Status: ACT Catagory: NET
Occured: 09/02/1998 Component: Network
Assi to: Network Created by:
Contact: Shelly [7-5861]
DESCRIPTION:
Need to have a plate looked at. According to the list she got from Paul,
The plate [which has no number] In Room 317 at the New Art building #84,
is not working. The list says that the plate is number 1247. The plate was
made active last May 29 but has
STATUS:
No status entered.
Problem id: 10643 Status: ACT Catagory: NET
Occured: 09/02/1998 Component: Network
Assi to: Network Created by:
Contact: Tom Hess [7-8672]
DESCRIPTION:
Tom called to say that he has a dead network port, number 207-3-T-013, at
Physics, Room 1025. It is a port for his machine called Wombat.
STATUS:
No status entered.
Problem id: 10671 Status: ACT Catagory: PAR
Occured: 09/03/1998 Component: PAR
Assi to: Unknown Created by:
Contact: Barbara Rigg-Healy [7-8147]
DESCRIPTION:
PAR [Contact: Barbara Rigg-Healy 7-8147, CIRT Email:brigg] [Building: ^
Johnson Center, 59] [Room #: 1113,1113A] [Plate #: ^
59-114B-1150,59-114B-1102] [Text: plate #s have the listed ID #s, but ^
are not on IBN sheet. Last port is listed on IBN as 11
STATUS:
No room on hub. Advised contact of her options. KC/DAL 9/4/98
Problem id: 10672 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Barbara Rigg-Healy [7-8147]
DESCRIPTION:
PAR [Contact: Barbara Rigg-Healy 7-8147, CIRT Email:brigg] [Building: ^
Johnson Ctr, 59] [Room #: 1102,1107,1112] [Plate #: 59-114B-1133 & ^
1134,59-114B-1135,59-114B-1167 & 1168] [Text: ] [Requested: , Email:] ^
[Thu Sep 3 23:19:05 MDT 1998]
STATUS:
No room on hub. Advised contact of her options. KC/DAL 9/4/98
Problem id: 10718 Status: COM Catagory: NET
Occured: 08/08/1998 Component: netw
Assi to: Unknown Created by:
Contact: Randy Cordova [277-4055]
DESCRIPTION:
Printing services at 1712 lomas has no network connectivity......
RESOLUTION:
As soon as power was restored our hardware came back online. I'm able to
ping our hubs at this site. Verified all was okay with client. Closed.
cliff/COMMGRP 9/9/98
Problem id: 10729 Status: ACT Catagory: NET
Occured: 09/08/1998 Component: Network
Assi to: Unknown Created by:
Contact: Karl [7-1243]
DESCRIPTION:
Karl [7-1243] at Biology, room 233, has a plate that is no longer ^
working. Plate# 21-276-1296. User tested plate by taking working PC ^ from
and it didn't work at that plate.
STATUS:
TSM has been contracted to look into this as an infrastructure wiring
issue. They will give us an update asap. Cliff/COMMGRP
Problem id: 10732 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Greg MacKeigan [7-1909]
DESCRIPTION:
PAR [Contact: Greg MacKeigan 7-1909, Biology Email:None] [Building: ^
Biology Annex, ] [Room #: 106] [Plate #: 19-108-1109] [Text: ] ^
[Requested: , Email:] [Wed Sep 9 11:26:46 MDT 1998]
RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 9/10/98
Problem id: 10733 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Greg MacKeigan [7-1909]
DESCRIPTION:
PAR [Contact: Greg MacKeigan 7-1909, Biology Email:None] [Building: ^
Biology Annex, ] [Room #: 106] [Plate #: 19-108-1107] [Text: ] ^
[Requested: , Email:] [Wed Sep 9 11:27:44 MDT 1998]
RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 9/10/98
Problem id: 10735 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Ryan [79221]
DESCRIPTION:
PAR [Contact: Ryan 79221, resnet Email:resnet@unm.edu] [Building: ^
Coronado, 155] [Room #: 288] [Plate #: none] [Text: ] [Requested: ^
Kristin Blades none, resnet Email:none] [Wed Sep 9 13:04:59 MDT 1998]
RESOLUTION:
Port already active, resnet notified. close. KC/DAL 9/10/98
Problem id: 10736 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Ryan [7-9921]
DESCRIPTION:
PAR [Contact: Ryan 7-9921, resnet Email:resnet@unm.edu] [Building: ^
Hokona zia, 58] [Room #: 301] [Plate #: none] [Text: ] [Requested: ^ Diego
Ramirez none, resnet Email:none] [Wed Sep 9 13:07:08 MDT 1998]
RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 9/10/98
Problem id: 10739 Status: ACT Catagory: NET
Occured: Component: NET
Assi to: Unknown Created by:
Contact: Barbara healy [277-8147]
DESCRIPTION:
[Contact: Barbara healy 277-8147, johnson gym Email:None] [Building:
johnson ctr, 112] [Room #: 210b] [Plate #: 59-134-111/12] [Text: this port
was active/not responding needs to be checked.] [Requested: , Email:] [Wed
Sep 9 16:53:23
STATUS:
No status entered.
Problem id: 10740 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Elliott Bailey [7-4447]
DESCRIPTION:
PAR [Contact: Elliott Bailey 7-4447, Physics and Astronomy ^
Email:ebailey@panda1.phys.unm.edu] [Building: PandA, 207] [Room #: ^ 22]
[Plate #: 207-12A-1209 & 207-12A-1215] [Text: Notify Elliott when ^
completed] [Requested: , Email:] [Wed Sep
RESOLUTION:
Ports activated per request, contact notified. close. KC/DAL 9/10/98
Problem id: 10741 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet staff [7-9221/9220]
DESCRIPTION:
PAR [Contact: Resnet staff 7-9221/9220, Housing Email:resnet] ^ [Building:
Hokona Zia, 58] [Room #: 227] [Plate #: N/A] [Text: ^ Activate plate in
HOK Zia 227 for Christine Romero] [Requested: , ^ Email:] [Wed Sep 9
21:33:20 MDT 1998]
RESOLUTION:
Port activated per request, contact notified. Close. KC/DAL 9/10/98
Problem id: 10746 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Manny Rettinger [277-5235]
DESCRIPTION:
PAR [Contact: Manny Rettinger 277-5235, Music Dept. Email:None] ^
[Building: Fine Arts, 62] [Room #: 1136] [Plate #: ^
62-b102-1185/86,62-b102-1161/62] [Text: Was told that they were ^ already
active.] [Requested: , Email:] [Thu Sep 10 08:46:41
RESOLUTION:
Reset patches, contact notified. close. KC/DAL 9/11/98
Problem id: 10747 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Elliott Bailey [7-4447]
DESCRIPTION:
PAR [Contact: Elliott Bailey 7-4447, Physics and Astronomy ^
Email:ebailey@unm.edu] [Building: Physics and Astronomy, 207] [Room ^ #:
22] [Plate #: 207-12a-1209 and 207-12a-1215] [Text: ] [Requested: ^ ,
Email:] [Thu Sep 10 08:46:44 MDT 1998]
RESOLUTION:
Repeat of 10740. Close. KC/DAL 9/10/98
Problem id: 10748 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Elena [none]
DESCRIPTION:
PAR [Contact: Elena none, Business services Email:none] [Building: ^
Coronado hall, 155] [Room #: 108a] [Plate #: none] [Text: ] ^ [Requested:
Rob Burford none, none Email:none] [Thu Sep 10 08:49:12 ^ MDT 1998]
RESOLUTION:
Port activated per request, contact notified. close. KC/DAL 9/10/98
Problem id: 10751 Status: RES Catagory: PAR
Occured: 09/10/1998 Component: PAR
Assi to: Unknown Created by:
Contact: suzie [277-8656]
DESCRIPTION:
deactivate port 3227a-1241
RESOLUTION:
Port deactivated per request, contact notified. close. KC/DAL 9/11/98
Problem id: 10752 Status: RES Catagory: PAR
Occured: 09/10/1998 Component: PAR
Assi to: Unknown Created by:
Contact: suzie [277-8656]
DESCRIPTION:
PAR [Contact: suzzie 277-0695, law school Email:marbury@unm.edu] ^
[Building: bratton hall, 218] [Room #: 2420] [Plate #: 2404a-1206, ^
2404a-1101, 2404a-1107,3227a-1218 ] [Text: ] [Requested: , Email:] ^ [Thu
Sep 10 12:39:56 MDT 1998]
RESOLUTION:
Ports activated per request, contact notified. Close. KC/DAL 9/11/98
Problem id: 10757 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Elena Settanni [7-9220]
DESCRIPTION:
PAR [Contact: Elena Settanni 7-9220, Resnet Email:elenas@unm.edu]
[Building: Hokona hall, 58] [Room #: 341] [Plate #: non listed] [Text:
Activate for Steven Ogas] [Requested: Steve Ogas none, none Email:none]
[Thu Sep 10 15:47:25 MDT 1998]
STATUS:
No status entered.
Problem id: 10762 Status: ACT Catagory: NET
Occured: 09/11/1998 Component: Network
Assi to: Network Created by:
Contact: Barbara Rigg-Healy [7-8147]
DESCRIPTION:
The MAC fileserver down in the CIRT Pod is having IP connection drops. It
is happening right now. [Kelly is aware that this is an ongoing problem.
Might want to let her know it is happening]
STATUS:
No status entered.
Problem id: 10763 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Scott Kerns [7-9220]
DESCRIPTION:
PAR [Contact: Scott Kerns 7-9220, resnet Email:resnet] [Building:
coronado, 155] [Room #: 15] [Plate #: none] [Text: ] [Requested: Zach
Moore none, Email:none] [Fri Sep 11 12:24:37 MDT 1998]
STATUS:
No status entered.
Problem id: 10764 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Ryan [7-9221]
DESCRIPTION:
PAR [Contact: Ryan 7-9221, Resnet Email:resnet@unm.edu] [Building:
Coronado, ] [Room #: 277] [Plate #: N/A] [Text: ] [Requested: , Email:]
[Fri Sep 11 14:46:11 MDT 1998]
STATUS:
No status entered.
Problem id: 10766 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Ryan [7-9221]
DESCRIPTION:
PAR [Contact: Ryan 7-9221, resnet Email:None] [Building: Coronado, ] [Room
#: 154] [Plate #: N/A] [Text: ] [Requested: , Email:] [Fri Sep 11 15:44:16
MDT 1998]
Problem id: 10767 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Alex Seazzu [7-8451]
DESCRIPTION:
PAR [Contact: Alex Seazzu 7-8451, Anderson Email:None] [Building: Parish
Hall, ] [Room #: 226] [Plate #: 87-306-1106] [Text: ] [Requested: ,
Email:] [Fri Sep 11 15:53:40 MDT 1998]
Problem id: 10768 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Alex Seazzu [7-8451]
DESCRIPTION:
PAR [Contact: Alex Seazzu 7-8451, Anderson Email:None] [Building: Parish
Hall, ] [Room #: gsm 305] [Plate #: 87-306-1132] [Text: ] [Requested: ,
Email:] [Fri Sep 11 15:54:36 MDT 1998]
Problem id: 10776 Status: ACT Catagory: NET
Occured: 09/13/1998 Component: Network
Assi to: Network Created by:
Contact: Eric Nendall [7-5860]
DESCRIPTION:
After the power outage The terminal servers in the fine arts library
cannot connect to the network.
Problem id: 10777 Status: ACT Catagory: NET
Occured: 09/13/1998 Component: Network
Assi to: Network Created by:
Contact: oper [7-8113]
DESCRIPTION:
There is a network outage involving 129.24.56.1. card has a red trouble
light.