This is a report of the problems from the last week.

There are 33 total problems: 20 active and 13 resolved

Problem id: 13673 Status: ACT Catagory: NET
Occured: 06/07/1999 Component: Network
Assi to: jlutz Created by:
Contact: Barbara Rigg-Healy [277-8147]


DESCRIPTION:
HD-SES. Interrupted tape backup of Pod Mac servers across backbone ^ with IP protocol. No problems within subnet, only occurs with remote ^ location. Please contact BRH or SES for more info. STATUS:
Got voice mail from Barbara saying that she has had one backup complete succesefully since the ATM link to the CIRT building network was removed. Will wait to see if they continue to work. 10/19 JL

Problem id: 14195 Status: ACT Catagory: NET
Occured: 07/26/1999 Component: Network
Assi to: mjones Created by:
Contact: Derek [2774804]


DESCRIPTION:
He has been having this problem since November, was paged last week ^ and Derek did not get a responce back. He would like to talk with ^ someone in the networking group. He has been having many people drop ^ off the server connections. mjr STATUS:
Cliff and I installed a 350 switch and repatched all the PC's in the lab on 8-5-99. Will monitor the connections when they return on 8-16-99. More to come MAJ : Cliff and I talked to Derek on Friday 8-27-99 and informed him that we replaced the hub with a switch. He said that his MACS were still randomly dropping connections. We explained that the traffic within his classroom was isolated if the MACS were just using the server within that classroom. Our next step is to take a MAC over there and attach it to one of the ports within the classroom and monitor this connection. more to come 8-30-99 MAJ. We installed a MAC and Derek experienced the same symptoms. I informed Derek that he needed to take a look at his NIC card in the server. He changed the NIC on 10-15-99 and I moved all the connections back to the shared hub. We will monitor to see if the NIC replacement resolves the problem. MAJ

Problem id: 14750 Status: ACT Catagory: NET
Occured: 09/17/1999 Component: Network
Assi to: mjones Created by:
Contact: Rick olcott [277-1122]


DESCRIPTION:
Intermited problems on the Physical Plan since a new switch was ^ installed on the fiber zone 1.~ej STATUS:
Talked to Rick and got some information on which PC's were having problems. I turned on spanning tree to the uplink port on the switch stack. Will monitor. more to come I disabled autonegotiate on the three server ports and this seemed to clear up the problems. I will monitor for a couple days. 9-28-99 I talked with Rick again today 9-30-99 and he said that he didn't have any reports of users dropping sessions or unable to reach their servers. Rick indicated that they are looking into replacing some old NIC cards but the network problems seem to be cleared. I told Rick I'll followup on Monday and leave this report open until then. Had a meeting with Rick, Aaron Baca, and Louella on 10-6-99 and talked about having Rick purchase a couple NIC's. He will replace a NIC in one of his PC's and monitor for any problems. Aaron also talked about setting some parameters on Rick's servers to help the stability of connections to the server. More to come 10-15-99 MAJ

Problem id: 14876 Status: ACT Catagory: NET
Occured: 10/01/1999 Component: Network
Assi to: tbecker Created by:
Contact: JJ [5-1792]


DESCRIPTION:
The ip address 129.24.183.19 has intermited problems. It had 85% ^ packet loss. There is not a plate number[number has been scratched] ^ Hokona hall rm 110.~ej STATUS:
No status entered.

Problem id: 15011 Status: ACT Catagory: NET
Occured: 10/11/1999 Component: network
Assi to: cander Created by:
Contact: Anna Norgar [925-0468]


DESCRIPTION:
resnet user Anna Norgar having problems with her plate,,ip # ^ 129.24.178.31 was working and now it is not working.,,,NPR problem. STATUS:
Phone number listed is a non-working number at UNM,(reponse when dialed). 10/13/99 CEA Correct entry: Anna Nogar at 925-0468

Problem id: 15038 Status: ACT Catagory: NET
Occured: 10/14/1999 Component: Network
Assi to: canders Created by:
Contact: Elena Settani [79220]


DESCRIPTION:
Elena is reporting continued network problems in ZIA. Novell Server ^ is not accessible and very slow to various users around campus. See ^ says this is a continuous problem and she has reported serveral time. ^ Please contact here for detailed inform STATUS:
Noted noisey ethernet hub in south wiring center; scheduling replacement. Also reset all equipment in both wiring centers and moved client's server faceplate to switched port. CEA

Problem id: 15085 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: airdale Created by:
Contact: Akaysha tang [277-5397]


DESCRIPTION:
PAR [Contact: Akaysha tang 277-5397, Email:noemail@Baba.edu] ^ [Building: loga Hall, 34] [Room #: 242] [Plate #: to be determined] ^ [Text: previously requested a plate and got the wrong plate ^ activiated: need to activiate and deactivated multip STATUS:
Unable to reach contact for plat info. dal 10/27/99

Problem id: 15110 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Gary [277-9607]


DESCRIPTION:
PAR [Contact: Gary 277-9607, development office Email:gessem@unm.edu] [Building: Woodword center #2, 2] [Room #: 203] [Plate #: 700-2-1409, 05, 07] [Text: ] [Requested: , Email:] [Fri Oct 22 15:02:31 MDT 1999] STATUS:
No status entered.

Problem id: 15111 Status: ACT Catagory: NET
Occured: 10/22/1999 Component: Network
Assi to: airdale Created by:
Contact: Richard Dahringer [272.7276]


DESCRIPTION:
801 University Blvd. 'Office & Light'[LTR network office?] network ^ connection 'extremely slow' in some 1st floor offices. Ping 129, 148, ^ 181.24.70.146 confirms [it's slow]. can you help? entered by: M. ^ Suazo STATUS:
There seems not to be any problem at this time. Will keep open and monitor. dal 10/22/99 Over the weekend and this AM pinged several sites and got respones averaging 5ms. Will continue to monitor. dal 10/25/99

Problem id: 15121 Status: COM Catagory: NET
Occured: 10/25/1999 Component: Network
Assi to: airdale Created by:
Contact: Rick Olcott [277-1122]


DESCRIPTION:
running a novell network IPX protocal, in fiber zone 6 and 4 mesa ^ vistas and carlise gym cannot get to the service building 204 fiber ^ zone one using novell IPX. MJR STATUS:
RES: This is a carryover from a problem that was reported in Tivoli and has been resolved. dal 10/25/99 RESOLUTION:
This is a carryover from a problem that was reported in Tivoli and has ^ been resolved. dal 10/25/99

Problem id: 15122 Status: COM Catagory: NET
Occured: 10/25/1999 Component: Network
Assi to: airdale Created by:
Contact: Elliot Bailly [7-4447]


DESCRIPTION:
Elliot at physics and astronomy called to let us know that there is a ^ loud noise coming from the locked network cabinet [rm NA109], that ^ sounds like a cooling fan that is going bad. STATUS:
RES: Found a 2814 with a fan making a "little" noise, it is still operating within normala parameters. dal 10/26/99 RESOLUTION:
Found a 2814 with a fan making a "little" noise, it is still operating ^ within normala parameters. dal 10/26/99

Problem id: 15123 Status: COM Catagory: NET
Occured: 10/25/1999 Component: Network
Assi to: Network Created by:
Contact: Elliot Bailly [7-4447]


DESCRIPTION:
Elliot at physics and astronomy called to let us know that there is a ^ loud noise coming from the locked network cabinet [rm NA109], that ^ sounds like a cooling fan that is going bad. STATUS:
RES: this is a repeat of problem 15122. dal RESOLUTION:
this is a repeat of problem 15122. dal

Problem id: 15124 Status: COM Catagory: NET
Occured: 10/25/1999 Component: Network
Assi to: airdale Created by:
Contact: Kelly [277-0440]


DESCRIPTION:
kelly from the Escape pod called to report a network slowdown.. STATUS:
RES: Did several traceroutes going in and out of the ESC pod from several different locations and got excellent response times. dal 10/25/99 RESOLUTION:
Did several traceroutes going in and out ^ of the ESC pod from several different locations and got excellent ^ response times. dal 10/25/99

Problem id: 15126 Status: ACT Catagory: NET
Occured: 10/25/1999 Component: Network
Assi to: airdale Created by:
Contact: Dave Lunde [7-8090]


DESCRIPTION:
campus network backbone BCNs experiencing resets STATUS:
Problem occuring in CIRT and the IPS routers. Nortel has been contacted and have several theories as to what could be the problem. dal 10/26/99

Problem id: 15128 Status: COM Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: Shirly Harty [7-1326]


DESCRIPTION:
NIR [Contact: Shirly Harty 7-1326, mechanical engineering ^ Email:harty@me.unm.edu] [Building: Mechanical Engineering, 122] [Room ^ #: 200] [Plate #: 122-122_123-1228 & 122-122_123-1229] [Text: The ^ client needs this plate moved form the south wal STATUS:
RES: Turned over to telecom. dal 10/27/99 RESOLUTION:
Turned over to telecom. dal 10/27/99

Problem id: 15129 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [7-9220]


DESCRIPTION:
PAR [Contact: Resnet 7-9220, Resnet Email:Resnet@unm.edu] [Building: ^ Hokona-Zia, ] [Room #: 239] [Plate #: rm 239] [Text: ] [Requested: , ^ Email:] [Mon Oct 25 13:58:15 MDT 1999] STATUS:
RES: Port activated per request, contact notified. Close. dal 10/26/99 RESOLUTION:
Port activated per request, contact notified. Close. dal 10/26/99

Problem id: 15130 Status: RES Catagory: NET
Occured: 10/25/1999 Component: Network
Assi to: airdale Created by:


DESCRIPTION:
The gallup branch experienced a power failure so they are off the net ^ until further notice. STATUS:
RES: Called Gallup and talked to a person named Rom. He said everything is running fine. dal 10/28/99 RESOLUTION:
Called Gallup and talked to a person named Rom. He said everything is ^ running fine. dal 10/28/99

Problem id: 15131 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [7-2990]


DESCRIPTION:
PAR [Contact: Resnet 7-2990, Resnet Email:resnet@unm.edu] [Building: Santa Ana, ] [Room #: 325] [Plate #: 71-21131320] [Text: NOTE: the number was tough to read, the "211" could be "24"] [Requested: , Email:] [Mon Oct 25 16:58:57 MDT 1999 STATUS:
No status entered.

Problem id: 15135 Status: COM Catagory: NET
Occured: 10/26/1999 Component: Network
Assi to: unknwn Created by:
Contact: John Wood [272-7150]


DESCRIPTION:
HD-SES, RsrchPark bldg #341 is having connectivity problems. First ^ occurred this morning. Checked cable & config. STATUS:
RES: sorry Dave, false alarm! He called back and said it was cable. RESOLUTION:
sorry Dave, false alarm! He called back and said it was cable.

Problem id: 15136 Status: ACT Catagory: NET
Occured: 10/26/1999 Component: Network
Assi to: airdale Created by:
Contact: Matt Carter [277-4848]


DESCRIPTION:
Getting multiple calls of problems trying to access sites outside of ^ the UNM domain. Did a traceroute to of site addresses and it hangs ^ immed. after the cirt-bcn at 198.83.93.129. HD-MDC STATUS:
Lost default gateway on ISP router. Reset slot 11. Have Vernon from Nortel looking inot reason for failure. This is the 4th time since the 18th of Oct. dal 10/26/99 Still troublshooting with nortel. Have tried removing some unused cards, no affect. will be replacing service module during SA 10/28/99. dal 10/27/99 Trouble seems to be in the GIG card, are replacing the card with 100mb card. Will continue to monitor. dal 10/28/99

Problem id: 15137 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Debby Knots [277-9000]


DESCRIPTION:
PAR [Contact: Debby Knots 277-9000, Media technology Email:debby@unm.edu] [Building: Woodard, 82] [Room #: 135] [Plate #: 82-82_218-1178 ] [Text: ] [Requested: , Email:] [Tue Oct 26 10:34:00 MDT 1999] STATUS:
No status entered.

Problem id: 15138 Status: COM Catagory: NET
Occured: 10/26/1999 Component: Network
Assi to: airdale Created by:
Contact: tatiana [7-4032]


DESCRIPTION:
HD-SES Ports 56-56_2072-1123/24 say they are active, but are not ^ working. Config/cable checks out--was moved from a working location. STATUS:
RES: Client was unable to connect to the Internet, they could connect to the network. The problem occured when ANS was down earlier today. dal 10/26/99 RESOLUTION:
Client was unable to connect to the Internet, they could connect to the ^ network. The problem occured when ANS was down earlier today. dal 10/26/99

Problem id: 15139 Status: COM Catagory: NET
Occured: 10/26/1999 Component: Network
Assi to: unknwn Created by:
Contact: Bob Leonard [277-6696]


DESCRIPTION:
concerning 15136 problem number STATUS:
RES: Talked to Dr. Leonard, he may have a problem at Maxwell that he will further investigate. If he finds a problem he will then call it in to the helpdesk. dal 10/26/99 RESOLUTION:
Talked to Dr. Leonard, he may have a problem at Maxwell that he will ^ further investigate. If he finds a problem he will then call it in to ^ the helpdesk. dal 10/26/99

Problem id: 15140 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Greg Gomez [7-8381]


DESCRIPTION:
PAR [Contact: Greg Gomez 7-8381, Office of Research Services Email:ggomez@unm.edu] [Building: Scholes Hall, 10] [Room #: 105B] [Plate #: 10-207A-1245/46] [Text: 10-207A-1245 OR 46 [One is already active].] [Requested: , Email:] [Tue Oct 2 STATUS:
No status entered.

Problem id: 15149 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: tony gidrich [7-5839]


DESCRIPTION:
PAR [Contact: tony gidrich 7-5839, History Email:nmhr@unm.edu] [Building: mesa Vista, 56] [Room #: 1013] [Plate #: 56-1099-1159/60] [Text: ] [Requested: , Email:] [Wed Oct 27 10:58:05 MDT 1999] STATUS:
No status entered.

Problem id: 15151 Status: ACT Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: Shawn Sustaita [7-2531]


DESCRIPTION:
NIR [Contact: Shawn Sustaita 7-2531, Career Services Email:shawnito@unm.edu] [Building: Student Services, 85] [Room #: 223] [Plate #: New Plate] [Text: need a plate added to the library of the career services. ] [Requested: , Email:] [We STATUS:
No status entered.

Problem id: 15152 Status: COM Catagory: NET
Occured: 10/27/1999 Component: Network
Assi to: Network Created by:
Contact: Dan Brewer [277-4733]


DESCRIPTION:
cannot get out of thier subdomain. I pinged and I could not get a ^ repsonse. Dan is the administrator. Can't get to IP on our side of ^ the router. Seems to be a router problem. Ip is 198.83.81.1 thier ^ side of router. MJR STATUS:
RES: Connection on ARN was accidentally knocked off. Fixed connection. dal 10/27/99 RESOLUTION:
Connection on ARN was accidentally knocked off. Fixed connection. dal ^ 10/27/99

Problem id: 15153 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: resnet [7-9221]


DESCRIPTION:
PAR [Contact: resnet 7-9221, resnet Email:resnet@unm.edu] [Building: ^ coronado, ] [Room #: 102] [Plate #: rm 102] [Text: Please activate ^ Cor 102 for Robert King.] [Requested: , Email:] [Wed Oct 27 15:11:25 ^ MDT 1999] STATUS:
RES: Ports activated per request, contact notified. Close. dal 1027/99 RESOLUTION:
Ports activated per request, contact notified. Close. dal 1027/99

Problem id: 15154 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [7-9220]


DESCRIPTION:
PAR [Contact: Resnet 7-9220, resnet Email:resnet@unm.edu] [Building: Laguna 2, ] [Room #: 304] [Plate #: 75-1b3-1148 ] [Text: ] [Requested: , Email:] [Wed Oct 27 17:06:00 MDT 1999] STATUS:
No status entered.

Problem id: 15157 Status: RES Catagory: NET
Occured: 10/28/1999 Component: Network
Assi to: Network Created by:
Contact: Eric Nudel [277-5860]


DESCRIPTION:
Terminal Server [3rd floor] Fine Arts not working. IP is ^ 129.24.120.51. Thanks, Sandra Chavez-Hall STATUS:
RES: Rebooted server, connections are working. dal 10/28/99 RESOLUTION:
Rebooted server, connections are working. dal 10/28/99

Problem id: 15159 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: John Reindorp [7-9755]


DESCRIPTION:
PAR [Contact: John Reindorp 7-9755, MIS Email:reindorp@unm.edu] [Building: Bookstore, 102] [Room #: 202] [Plate #: 109A-2129-2134] [Text: ] [Requested: , Email:] [Thu Oct 28 13:14:36 MDT 1999] STATUS:
No status entered.

Problem id: 15163 Status: ACT Catagory: NET
Occured: 10/29/1999 Component: Network
Assi to: Network Created by:
Contact: Steve Freeman [7-9465]


DESCRIPTION:
Fiber zone 5, Carlisle Router or Switch problem No conectivity to server [Put in by Scott at help desk] STATUS:
No status entered.

Problem id: 15164 Status: ACT Catagory: NET
Occured: 10/29/1999 Component: Network
Assi to: Network Created by:
Contact: Nathan [277-6838]


DESCRIPTION:
Nathan is pinging 129.24.8.1 and receives no response, I pinged his ip 129.24.145.221 I did not receive nothing back. He is hving trouble getting out and cannot network connectivity. MJR STATUS:
No status entered.