This is a report of the problems from the last week.

There are 23 total problems: 18 active and 5 resolved

Problem id: 13673 Status: ACT Catagory: NET
Occured: 06/07/1999 Component: Network
Assi to: jlutz Created by:
Contact: Barbara Rigg-Healy [277-8147]


DESCRIPTION:
HD-SES. Interrupted tape backup of Pod Mac servers across backbone ^ with IP protocol. No problems within subnet, only occurs with remote ^ location. Please contact BRH or SES for more info. STATUS:
Got voice mail from Barbara saying that she has had one backup complete succesefully since the ATM link to the CIRT building network was removed. Will wait to see if they continue to work. 10/19 JL

Problem id: 14195 Status: ACT Catagory: NET
Occured: 07/26/1999 Component: Network
Assi to: mjones Created by:
Contact: Derek [2774804]


DESCRIPTION:
He has been having this problem since November, was paged last week ^ and Derek did not get a responce back. He would like to talk with ^ someone in the networking group. He has been having many people drop ^ off the server connections. mjr STATUS:
Cliff and I installed a 350 switch and repatched all the PC's in the lab on 8-5-99. Will monitor the connections when they return on 8-16-99. More to come MAJ : Cliff and I talked to Derek on Friday 8-27-99 and informed him that we replaced the hub with a switch. He said that his MACS were still randomly dropping connections. We explained that the traffic within his classroom was isolated if the MACS were just using the server within that classroom. Our next step is to take a MAC over there and attach it to one of the ports within the classroom and monitor this connection. more to come 8-30-99 MAJ. We installed a MAC and Derek experienced the same symptoms. I informed Derek that he needed to take a look at his NIC card in the server. He changed the NIC on 10-15-99 and I moved all the connections back to the shared hub. We will monitor to see if the NIC replacement resolves the problem. MAJ

Problem id: 14750 Status: ACT Catagory: NET
Occured: 09/17/1999 Component: Network
Assi to: mjones Created by:
Contact: Rick olcott [277-1122]


DESCRIPTION:
Intermited problems on the Physical Plan since a new switch was ^ installed on the fiber zone 1.~ej STATUS:
Talked to Rick and got some information on which PC's were having problems. I turned on spanning tree to the uplink port on the switch stack. Will monitor. more to come I disabled autonegotiate on the three server ports and this seemed to clear up the problems. I will monitor for a couple days. 9-28-99 I talked with Rick again today 9-30-99 and he said that he didn't have any reports of users dropping sessions or unable to reach their servers. Rick indicated that they are looking into replacing some old NIC cards but the network problems seem to be cleared. I told Rick I'll followup on Monday and leave this report open until then. Had a meeting with Rick, Aaron Baca, and Louella on 10-6-99 and talked about having Rick purchase a couple NIC's. He will replace a NIC in one of his PC's and monitor for any problems. Aaron also talked about setting some parameters on Rick's servers to help the stability of connections to the server. More to come 10-15-99 MAJ

Problem id: 14876 Status: ACT Catagory: NET
Occured: 10/01/1999 Component: Network
Assi to: tbecker Created by:
Contact: JJ [5-1792]


DESCRIPTION:
The ip address 129.24.183.19 has intermited problems. It had 85% ^ packet loss. There is not a plate number[number has been scratched] ^ Hokona hall rm 110.~ej STATUS:
No status entered.

Problem id: 15111 Status: ACT Catagory: NET
Occured: 10/22/1999 Component: Network
Assi to: airdale Created by:
Contact: Richard Dahringer [272.7276]


DESCRIPTION:
801 University Blvd. 'Office & Light'[LTR network office?] network ^ connection 'extremely slow' in some 1st floor offices. Ping 129, 148, ^ 181.24.70.146 confirms [it's slow]. can you help? entered by: M. ^ Suazo STATUS:
There seems not to be any problem at this time. Will keep open and monitor. dal 10/22/99 Over the weekend and this AM pinged several sites and got respones averaging 5ms. Will continue to monitor. dal 10/25/99 Over the week had phone calls from MTTC and Office and Light concerning slow downs, may be an enviroment issue, still monitoring. dal 10/29/99 Have Dave H. monitoring traffic between the C-100 and the affected buildings. dal 11/03/99

Problem id: 15163 Status: ACT Catagory: NET
Occured: 10/29/1999 Component: Network
Assi to: airdale Created by:
Contact: Steve Freeman [7-9465]


DESCRIPTION:
Fiber zone 5, Carlisle Router or Switch problem No conectivity to ^ server [Put in by Scott at help desk] STATUS:
This is a continous problem with the PPD people at Carlisle Gym losing contact with the server at PPD. Waiting for problem to reoccur so we can troubleshoot. dal 10/29/99

Problem id: 15175 Status: COM Catagory: NET
Occured: 11/01/1999 Component: Network
Assi to: jlutz Created by:
Contact: Andy Boyd [7-4545]


DESCRIPTION:
Andy has about 5 computers that do not have a network connection. The ^ blg. # is 303 the south golff course club house. I pinged the router ^ 198.83.252.1 And I did not get a response so I believe that this is ^ the problem. Could you please help him RESOLUTION:
Was able to log into the router at the Golf Course OK. Contacted Andy ^ and had him try it again and everything worked fine, he will re-open ^ the call if the problem re-appears. Closed. JL.

Problem id: 15178 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [7-9200]


DESCRIPTION:
PAR [Contact: Resnet 7-9200, Resnet Email:resnet@unm.edu] [Building: Coronado Hall, ] [Room #: 177] [Plate #: room 177] [Text: ] [Requested: , Email:] [Mon Nov 1 14:50:03 MST 1999] STATUS:
No status entered.

Problem id: 15183 Status: COM Catagory: NET
Occured: 11/02/1999 Component: Network
Assi to: jlutz Created by:
Contact: Eric Nudell [7-5860]


DESCRIPTION:
The terminal server 129.24.200.136 is down and has to reset in the ^ 2nd floor wiring closet Eric Nudell System adminstrator at 7-5860 ^ wishs to contacted on status RESOLUTION:
Reset terminal server to correct the problem. Closed. JL

Problem id: 15184 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Francisco Sanchez [7-5535]


DESCRIPTION:
PAR [Contact: Francisco Sanchez 7-5535, Spanish Email:splowdiv@unm.edu] [Building: Ortega Hall, 79] [Room #: 412] [Plate #: 79-79_325A-1323] [Text: Please activate this port] [Requested: , Email:] [Tue Nov 2 11:09:21 MST 1999] STATUS:
No status entered.

Problem id: 15185 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Randy Bock [7-4916]


DESCRIPTION:
PAR [Contact: Randy Bock 7-4916, Regenal Science Fair Email:scifair@unm.edu] [Building: Onate Hall, 156] [Room #: 131] [Plate #: 156-233-1344] [Text: close on Friday morning. Friday after 1:00 PM is OK] [Requested: , Email:] [Tue Nov 2 STATUS:
No status entered.

Problem id: 15186 Status: COM Catagory: NET
Occured: 11/02/1999 Component: Network
Assi to: jlutz Created by:
Contact: Rick [277-1122]


DESCRIPTION:
Printing Network problems Building 4 Room 6 Port 4-32-1120/21 IPx He ^ has moved the printer to another port and it works from there. ^ Everyone connected to this printer port can not print to that port. ^ RO 7-4848 RESOLUTION:
Talked to Rick he is going to pursue the problem from the software end ^ and will open another report if the problem persists after the S.W. ^ issues are resolved. Closed. JL.

Problem id: 15189 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: yvette Castro [79792]


DESCRIPTION:
PAR [Contact: yvette Castro 79792, Safety Heath and Enviroment Affairs Email:yacastr@unm.edu] [Building: Safety Heath and Enviroment Affairs, 233] [Room #: 110 cubical 3] [Plate #: 233-129-1123/24] [Text: ] [Requested: , Email:] [Tue Nov STATUS:
No status entered.

Problem id: 15190 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mary Bragg [277-4950]


DESCRIPTION:
PAR [Contact: Mary Bragg 277-4950, ISNPS Email:mjbragg@unm.edu] [Building: Ferris Engineering, 119] [Room #: 239] [Plate #: 119-119_250-1223] [Text: Activate Port] [Requested: , Email:] [Tue Nov 2 15:48:21 MST 1999] STATUS:
No status entered.

Problem id: 15206 Status: COM Catagory: NET
Occured: 11/03/1999 Component: Network
Assi to: jlutz Created by:
Contact: Lee Aberham [277-3910]


DESCRIPTION:
ip address 129.24.180.99 College of Ed had a call from this Specific ^ as well as other various users on campus are not able to access any ^ web pages outside of the unm domain I have the same problem as well. ^ Gilbert-HD RESOLUTION:
Could not find any problem on our network. Problem cleared while ^ Commgrp was investigating, suspect internet problem past ANS ^ demark.

Problem id: 15208 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Woody [7-2812]


DESCRIPTION:
PAR [Contact: Woody 7-2812, Student Union 144 ^ Email:wcopmpton@unm.edu] [Building: NM Union, 60] [Room #: 144] ^ [Plate #: Contact Woody for directions] [Text: Contact Woody for ^ directions] [Requested: , Email:] [Wed Nov 3 09:24:29 MST 1999 STATUS:
He needs 60-24s-1277 activated.

Problem id: 15213 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Gary Sessenpereis [7-9607]


DESCRIPTION:
PAR [Contact: Gary Sessenpereis 7-9607, Development Office Email:gessen@unm.edu] [Building: 700 Lomas NE Woodward Ctr. #2 suite 203, ] [Room #: 203] [Plate #: 86-2-1112/13] [Text: SES - couldn't find exact # in database.] [Requested: , Em STATUS:
No status entered.

Problem id: 15214 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Ramdi Buck [277-4916]


DESCRIPTION:
PAR [Contact: Ramdi Buck 277-4916, reginal science fair Email:scifair@unm.edu] [Building: Onate hall, 156] [Room #: 131] [Plate #: 156-233-1343/44] [Text: she was trying to hook up 44 and 43 got unhooked off of the net/ she has no connections STATUS:
No status entered.

Problem id: 15216 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [7-2588]


DESCRIPTION:
PAR [Contact: Mario Delahuerga 7-2588, LTD, ZIMLIB ^ Email:mariod@unm.edu] [Building: Zimmerman Library, 53] [Room #: B42] ^ [Plate #: 53-B76B-1608-11 and 1614-17] [Text: Activate ^ 53-B76B-1608,1609,1610,1611, 1614,1615,1616,1617 for Xylogics Term RESOLUTION:
Ports activated per request, contact notified. Close. dal 11/04/99

Problem id: 15224 Status: ACT Catagory: NET
Occured: 11/04/1999 Component: Network
Assi to: jlutz Created by:
Contact: dave [(505) 277-8032]


DESCRIPTION:
probable network attack from UNM. NOC Internet of BTC wrote: Hi, We ^ at Bulgarian Telecommunications Company, are receiving a relatively ^ big and constant traffic from the IP address of your network [logs ^ were mailed to commgrp] -grish STATUS:
I have blocked this address at the router, but at this point I am unable to track it any furthur. 11/4 JL Attack seems to have stopped, so I removed the block and was able to track the address to ASM. I left a message w/Alex to see if he knows where this IP is assigned. 11/4 JL.

Problem id: 15225 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Sherle Wallus [277-1766]


DESCRIPTION:
PAR [Contact: Sherle Wallus 277-1766, Recrutment Services. Email:cwallace@unm.edu] [Building: Student Services, 85] [Room #: 184] [Plate #: 05-163-1163/1164] [Text: right port need to be activated] [Requested: , Email:] [Thu Nov 4 13:16: STATUS:
No status entered.

Problem id: 15226 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: resnet [7-9221]


DESCRIPTION:
PAR [Contact: resnet 7-9221, resnet Email:resnet@unm.edu] [Building: Hokona zia, ] [Room #: 148] [Plate #: hok-zia rm 148 ] [Text: Please activate HOK-ZIA 148 for Wesley Furman.] [Requested: , Email:] [Thu Nov 4 14:07:56 MST 1999] STATUS:
No status entered.

Problem id: 15231 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: resnet [7-9220]


DESCRIPTION:
PAR [Contact: resnet 7-9220, Resnet Email:resnet@unm.edu] [Building: DeVargas 2, ] [Room #: 304] [Plate #: 75-3b2-1136 ] [Text: ] [Requested: , Email:] [Fri Nov 5 08:24:56 MST 1999]