This is a report of the problems from the last week.

There are 27 total problems: 23 active and 4 resolved

Problem id: 13673 Status: ACT Catagory: NET
Occured: 06/07/1999 Component: Network
Assi to: jlutz Created by:
Contact: Barbara Rigg-Healy [277-8147]


DESCRIPTION:
HD-SES. Interrupted tape backup of Pod Mac servers across backbone ^ with IP protocol. No problems within subnet, only occurs with remote ^ location. Please contact BRH or SES for more info. STATUS:
Got voice mail from Barbara saying that she has had one backup complete succesefully since the ATM link to the CIRT building network was removed. Will wait to see if they continue to work. 10/19 JL

Problem id: 14195 Status: ACT Catagory: NET
Occured: 07/26/1999 Component: Network
Assi to: canders Created by:
Contact: Derek [2774804]


DESCRIPTION:
He has been having this problem since November, was paged last week ^ and Derek did not get a responce back. He would like to talk with ^ someone in the networking group. He has been having many people drop ^ off the server connections. mjr STATUS:
Cliff and I installed a 350 switch and repatched all the PC's in the lab on 8-5-99. Will monitor the connections when they return on 8-16-99. More to come MAJ : Cliff and I talked to Derek on Friday 8-27-99 and informed him that we replaced the hub with a switch. He said that his MACS were still randomly dropping connections. We explained that the traffic within his classroom was isolated if the MACS were just using the server within that classroom. Our next step is to take a MAC over there and attach it to one of the ports within the classroom and monitor this connection. more to come 8-30-99 MAJ. We installed a MAC and Derek experienced the same symptoms. I informed Derek that he needed to take a look at his NIC card in the server. He changed the NIC on 10-15-99 and I moved all the connections back to the shared hub. We will monitor to see if the NIC replacement resolves the problem. MAJ

Problem id: 14750 Status: ACT Catagory: NET
Occured: 09/17/1999 Component: Network
Assi to: mjones Created by:
Contact: Rick olcott [277-1122]


DESCRIPTION:
Intermited problems on the Physical Plan since a new switch was ^ installed on the fiber zone 1.~ej STATUS:
Talked to Rick and got some information on which PC's were having problems. I turned on spanning tree to the uplink port on the switch stack. Will monitor. more to come I disabled autonegotiate on the three server ports and this seemed to clear up the problems. I will monitor for a couple days. 9-28-99 I talked with Rick again today 9-30-99 and he said that he didn't have any reports of users dropping sessions or unable to reach their servers. Rick indicated that they are looking into replacing some old NIC cards but the network problems seem to be cleared. I told Rick I'll followup on Monday and leave this report open until then. Had a meeting with Rick, Aaron Baca, and Louella on 10-6-99 and talked about having Rick purchase a couple NIC's. He will replace a NIC in one of his PC's and monitor for any problems. Aaron also talked about setting some parameters on Rick's servers to help the stability of connections to the server. More to come 10-15-99 MAJ

Problem id: 14876 Status: ACT Catagory: NET
Occured: 10/01/1999 Component: Network
Assi to: tbecker Created by:
Contact: JJ [5-1792]


DESCRIPTION:
The ip address 129.24.183.19 has intermited problems. It had 85% ^ packet loss. There is not a plate number[number has been scratched] ^ Hokona hall rm 110.~ej STATUS:
No status entered.

Problem id: 15163 Status: ACT Catagory: NET
Occured: 10/29/1999 Component: Network
Assi to: airdale Created by:
Contact: Steve Freeman [7-9465]


DESCRIPTION:
Fiber zone 5, Carlisle Router or Switch problem No conectivity to ^ server [Put in by Scott at help desk] STATUS:
This is a continous problem with the PPD people at Carlisle Gym losing contact with the server at PPD. Waiting for problem to reoccur so we can troubleshoot. dal 10/29/99 Problem connected with problem 14750.dal 11/11/99

Problem id: 15224 Status: ACT Catagory: NET
Occured: 11/04/1999 Component: Network
Assi to: jlutz Created by:
Contact: dave [(505) 277-8032]


DESCRIPTION:
probable network attack from UNM. NOC Internet of BTC wrote: Hi, We ^ at Bulgarian Telecommunications Company, are receiving a relatively ^ big and constant traffic from the IP address of your network [logs ^ were mailed to commgrp] -grish STATUS:
I have blocked this address at the router, but at this point I am unable to track it any furthur. 11/4 JL Attack seems to have stopped, so I removed the block and was able to track the address to ASM. I left a message w/Alex to see if he knows where this IP is assigned. 11/4 JL.

Problem id: 15243 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [7-2588]


DESCRIPTION:
PAR [Contact: Mario Delahuerga 7-2588, LTD, ZIMLIB Email:mariod@unm.edu] [Building: Zimmerman Library, 53] [Room #: 126] [Plate #: 53-127M-1210] [Text: Activate 53-B76B-1210 for ethernet.] [Requested: , Email:] [Mon Nov 8 12:25:23 MST 19 STATUS:
No status entered.

Problem id: 15260 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Aron Warren [277-0803]


DESCRIPTION:
PAR [Contact: Aron Warren 277-0803, Electrical and Computer Engineering Email:warren@eece.unm.edu] [Building: Electrical and Computer Engineering, 46] [Room #: L215D] [Plate #: 46_L211_1181/1182] [Text: 1182] [Requested: Andrew P. Paplinski STATUS:
No status entered.

Problem id: 15262 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Cindy Montano [272-7500]


DESCRIPTION:
PAR [Contact: Cindy Montano 272-7500, Alb. Tech Incubator ^ Email:cmontano@lrri.org] [Building: Alb. Tech. Incubator, 334] [Room ^ #: 37] [Plate #: 334-334_50-1169[deactivate]see Kelly] [Text: port 1] ^ [Requested: , Email:] [Tue Nov 9 10:59:1 STATUS:
RES: Port deactivated per request, contact notified. Close. dal 11/12/99 RESOLUTION:
Port deactivated per request, contact notified. Close. dal 11/12/99

Problem id: 15263 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [72588]


DESCRIPTION:
PAR [Contact: Mario Delahuerga 72588, LTD, ZIMLIB Email:mariod@unm.edu] [Building: Centennial Library, 46] [Room #: L152] [Plate #: 46-L174a-1414 and 14125] [Text: Activate 46-L174a-1414 and 1425 for ethernet] [Requested: , Email:] [Tue N STATUS:
No status entered.

Problem id: 15264 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [72588]


DESCRIPTION:
PAR [Contact: Mario Delahuerga 72588, LTD, ZIMLIB Email:mariod@unm.edu] [Building: Centennial Library, 46] [Room #: L175] [Plate #: 46-L174a-1476, 1477, 1481 and 1482] [Text: Activate 46-L174a-1476, 1477, 1481 and 1482 for ethernet] [Request STATUS:
No status entered.

Problem id: 15265 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [72588]


DESCRIPTION:
PAR [Contact: Mario Delahuerga 72588, LTD, ZIMLIB Email:mariod@unm.edu] [Building: Centennial Library, 46] [Room #: L176a] [Plate #: 46-L174a-1304, 1308 and 1312] [Text: Activate 46-L174a-1304, 1308, and 1312 for ethernet] [Requested: , E STATUS:
No status entered.

Problem id: 15268 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Steve Allison [7-4799]


DESCRIPTION:
PAR [Contact: Steve Allison 7-4799, Bus. Services Email:Sallision@unm.edu] [Building: La Posada, 77] [Room #: 121] [Plate #: 77-121-1512] [Text: Please activate this port] [Requested: , Email:] [Tue Nov 9 15:29:32 MST 1999] STATUS:
No status entered.

Problem id: 15274 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [7-9220]


DESCRIPTION:
PAR [Contact: Resnet 7-9220, Housing Email:resnet@unm.edu] [Building: ^ Santa Clara Hall Dorm , 61] [Room #: 316] [Plate #: 61-61_228B-1290] ^ [Text: Please activate this port] [Requested: , Email:] [Wed Nov 10 ^ 09:00:07 MST 1999] STATUS:
RES: Ports activated per request, contact notified. Close. dal 11/11/99 RESOLUTION:
Ports activated per request, contact notified. Close. dal 11/11/99

Problem id: 15276 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Michael Pegeo [7-4329]


DESCRIPTION:
PAR [Contact: Michael Pegeo 7-4329, Spanish and Portuges Email:mpegeo@unm.edu] [Building: Ortega hall, 79] [Room #: 123/241] [Plate #: 79-79_114-1106/79-79_114-1316] [Text: ] [Requested: , Email:] [Wed Nov 10 13:54:45 MST 1999] STATUS:
No status entered.

Problem id: 15277 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: resnet [7-9220]


DESCRIPTION:
PAR [Contact: resnet 7-9220, Housing Email:resnet@unm.edu] [Building: ^ Santa Clara Hall Dorm, 104] [Room #: 61] [Plate #: 61-61_228B-1122] ^ [Text: Please activate this port] [Requested: , Email:] [Wed Nov 10 ^ 14:30:21 MST 1999] STATUS:
RES: Ports activated per request, contact notified. Close. dal 11/11/99 RESOLUTION:
Ports activated per request, contact notified. Close. dal 11/11/99

Problem id: 15278 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: resnet [7-9220]


DESCRIPTION:
PAR [Contact: resnet 7-9220, Housing Email:resnet@unm.edu] [Building: Coronado Hall, 155] [Room #: 261] [Plate #: 155-155_B65-1188] [Text: please activate this port] [Requested: , Email:] [Wed Nov 10 14:35:32 MST 1999] STATUS:
No status entered.

Problem id: 15279 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Michael Lewis [277-8878]


DESCRIPTION:
PAR [Contact: Michael Lewis 277-8878, IS department Email:michael@anderson.unm.edu] [Building: Anderson School of Management, 76] [Room #: 1032] [Plate #: 76-76_2115-1145/46] [Text: ] [Requested: , Email:] [Thu Nov 11 10:28:19 MST 1999] STATUS:
No status entered.

Problem id: 15280 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Lee Savary [7-7316]


DESCRIPTION:
PAR [Contact: Lee Savary 7-7316, UNM Art Museum Email:lsavary@unm.edu] [Building: Popejoy, 62] [Room #: B005] [Plate #: 62-B008-1126/27] [Text: ] [Requested: , Email:] [Thu Nov 11 10:45:16 MST 1999] STATUS:
No status entered.

Problem id: 15281 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: resnet [7-9221]


DESCRIPTION:
PAR [Contact: resnet 7-9221, RESNET Email:resnet@unm.edu] [Building: Coronado, ] [Room #: 184] [Plate #: coronado] [Text: Please activate Coronado 184 for Scott Lovald.] [Requested: , Email:] [Thu Nov 11 11:38:16 MST 1999] STATUS:
No status entered.

Problem id: 15282 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Alnil Somayaji [720-3510]


DESCRIPTION:
PAR [Contact: Alnil Somayaji 720-3510, Agora Email:soma@cs.unm.edu] [Building: SUB, 60] [Room #: 20b] [Plate #: 60-245-1267/68] [Text: Left port active, Both port need to be active] [Requested: , Email:] [Thu Nov 11 14:01:29 MST 1999] STATUS:
No status entered.

Problem id: 15283 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Shawn Sustaita [277-2531]


DESCRIPTION:
PAR [Contact: Shawn Sustaita 277-2531, Career services Email:shawn@pag.unm.edu] [Building: Student Services , 85] [Room #: 223] [Plate #: 85-264-1325/26] [Text: ] [Requested: , Email:] [Thu Nov 11 14:05:14 MST 1999] STATUS:
No status entered.

Problem id: 15286 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Loida [55909]


DESCRIPTION:
PAR [Contact: Loida 55909, markeeting Email:loida@unm.edu] [Building: South Athletic Complex, 00] [Room #: 170a] [Plate #: 307-160a-1353] [Text: Rosemary tested the ports with the lab top/the plate was also scratched heavily so the number c STATUS:
No status entered.

Problem id: 15290 Status: ACT Catagory: NET
Occured: 11/12/1999 Component: Network
Assi to: Network Created by:
Contact: Mel Sparks [7-7464]


DESCRIPTION:
Have had several calls from Chemisty,biology and Mel at the book store reporting network outage I checked Didyma and it reports wide spread outage on fiber zones 5-7

Problem id: 15294 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Lois Griesbaum [7-9028]


DESCRIPTION:
PAR [Contact: Lois Griesbaum 7-9028, Registrar's Office Email:loisg@unm.edu] [Building: Student Services Center, 85] [Room #: 253] [Plate #: 85-1-1402,85-1-1408,85-264-1313/1314, 85-264-1311, 85-264-1184] [Text: Specific Ports as above] [Req STATUS:
No status entered.

Problem id: 15298 Status: ACT Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: Fred Youberg [ 277-1863]


DESCRIPTION:
NIR [Contact: Fred Youberg 277-1863, Human Resources Email:fyouberg@unm.edu] [Building: Human Resources 1717 Roma, 26] [Room #: 102] [Plate #: need plate put in] [Text: One line for now] [Requested: , Email:] [Fri Nov 12 14:53:48 MST 199 STATUS:
No status entered.

Problem id: 15316 Status: RES Catagory: NET
Occured: 11/14/1999 Component: network
Assi to: ldf Created by:
Contact: operations [7-8113]


DESCRIPTION:
Cirt pod reports loosing sessions and being unable to access sites outside of unm. DSIG checked out the problem first and helped determine the nature of the problem as being network related. RESOLUTION:
Slot was reset on the Cirt router.