This is a report of the problems from the last week.
There are 19 total problems: 12 active and 7 resolved
Problem id: 14195 Status: ACT Catagory: NET
Occured: 07/26/1999 Component: Network
Assi to: canders Created by:
Contact: Derek [2774804]
DESCRIPTION:
He has been having this problem since November, was paged last week ^ and
Derek did not get a responce back. He would like to talk with ^ someone in
the networking group. He has been having many people drop ^ off the server
connections. mjr
STATUS:
Cliff and I installed a 350 switch and repatched all the PC's in the lab
on 8-5-99. Will monitor the connections when they return on 8-16-99. More
to come MAJ : Cliff and I talked to Derek on Friday 8-27-99 and informed
him that we replaced the hub with a switch. He said that his MACS were
still randomly dropping connections. We explained that the traffic within
his classroom was isolated if the MACS were just using the server within
that classroom. Our next step is to take a MAC over there and attach it to
one of the ports within the classroom and monitor this connection. more to
come 8-30-99 MAJ. We installed a MAC and Derek experienced the same
symptoms. I informed Derek that he needed to take a look at his NIC card
in the server. He changed the NIC on 10-15-99 and I moved all the
connections back to the shared hub. We will monitor to see if the NIC
replacement resolves the problem. MAJ
Problem id: 14876 Status: ACT Catagory: NET
Occured: 10/01/1999 Component: Network
Assi to: tbecker Created by:
Contact: JJ [5-1792]
DESCRIPTION:
The ip address 129.24.183.19 has intermited problems. It had 85% ^ packet
loss. There is not a plate number[number has been scratched] ^ Hokona hall
rm 110.~ej
STATUS:
No status entered.
Problem id: 15375 Status: ACT Catagory: NET
Occured: 11/22/1999 Component: Network
Assi to: Network Created by:
Contact: operations [277-8113]
DESCRIPTION:
asm ip 129.24.200.03 is having problems logging in e-mail and unix and
www.
STATUS:
No status entered.
Problem id: 15460 Status: ACT Catagory: NET
Occured: 12/02/1999 Component: Network
Assi to: Unknown Created by:
Contact: Betsy Allander [661-4681]
DESCRIPTION:
Network reported down between main campus and los alamos. Betsy ^ Allander
at cashiers said the whole site is down.
STATUS:
I logged into the router at Los Alamos and saw a success rate from 20% to
80%. After about 15 minutes the circuit stabilized and I was able to get
100% success rate. I talked to Paul and he indicated that there was a
congestion problem on the frame relay cloud and that he has a meeting with
people at TVI on Friday 12-3-99. I called Anthony at Los Alamos and gave
him an update. more to come
Problem id: 15473 Status: ACT Catagory: NET
Occured: 12/02/1999 Component: netw
Assi to: ldf Created by:
Contact: operatons [7-8113]
DESCRIPTION:
Many hosts in zones 2 and 5 started comming down at 21:46. Beeped ^ netw
group
STATUS:
hosts/zones started comming up at about 22:00. Started going down again at
about 23:00. I logged onto the routers at Cirt and EECE and found that
slot 5 at EECE was still down so I reset slot 5. After the routers
stabilized, the command center paged me again saying they couldn't see
anything when logged into mirac. I had the same problem so I reset slot 6
on the Cirt router (subnet 16) and brought this connectivity back on
line.I saved the log files and will get with John and send these files to
Bay tech support as this is an ongoing problem. more to come
Problem id: 15492 Status: ACT Catagory: NET
Occured: 12/05/1999 Component: NETWORK
Assi to: Unknown Created by:
Contact: BRET NELSON [1800-456-6300]
DESCRIPTION:
BRET NELSON called from UUNETNOC in MICHIGAN , to inform us that ^ there
will be an outage network connectivity on IP#198.83.5.5 ^ date:12/14/1999
time:1900to1300 GMT. REFERENCE #131665#
STATUS:
An MOTD will be posted to notify our clients that internet connectivity
will be unavailable during this date and time.
Problem id: 15501 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Linda Skye [7-2737]
DESCRIPTION:
PAR [Contact: Linda Skye 7-2737, Theater and Dance ^ Email:lskye@unm.edu]
[Building: Carlisle Gym, 4] [Room #: 109] [Plate ^ #: 4-4_111A-1114]
[Text: was submitted Thurs [12/2], but system lost ^ report. Can you
re-prioritize? HD-SES] [Requested
STATUS:
RES: Ports activated per request, contact notified. Close. dal 12/8/99
RESOLUTION:
Ports activated per request, contact notified. Close. dal 12/8/99
Problem id: 15502 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Tim Gutierrez [70952]
DESCRIPTION:
PAR [Contact: Tim Gutierrez 70952, Div. of Student Affairs ^
Email:tgutierr@unm.edu] [Building: Scholes Hall, 10] [Room #: 123e] ^
[Plate #: 10-10_207A-1229] [Text: ] [Requested: , Email:] [Mon Dec 6 ^
09:00:59 MST 1999]
STATUS:
RES: Port activated per request, contact notified. Close. dal 12/10/99
RESOLUTION:
Port activated per request, contact notified. Close. dal 12/10/99
Problem id: 15504 Status: COM Catagory: NET
Occured: 12/06/1999 Component: Network
Assi to: Unknown Created by:
Contact: Dumitri [7-1720]
DESCRIPTION:
Dumitri at physics and astronomy called to report ariel was ^ unreachable
from his building. further investigation revealed his ^ IP's were
unreachable from cirt via pings. IP 198.59.169.10 and ^ 198.59.169.190
were tested.Tivoli down manually paged n
RESOLUTION:
I called Dimitri and found that the problem had disappeared. I was able ^
to see his address and he was able to connect outside his department. ^
Some of the problem may have been due to the router replacement that ^
took place on Friday 12-3-99. prob
Problem id: 15507 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Jewel [2-7118]
DESCRIPTION:
PAR [Contact: Jewel 2-7118, Lobo Energy Email:jglavey@unm.edu] [Building:
801 university south east Sweet 207, 000] [Room #: 260] [Plate #:
339-1-2717] [Text: wants to dissconect port 339-1-2-2318] [Requested: ,
Email:] [Mon Dec 6 15:54
STATUS:
No status entered.
Problem id: 15509 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Vladimir [7-9150]
DESCRIPTION:
PAR [Contact: Vladimir 7-9150, GSM Email:vuksan@unm.edu] [Building: ^
Parish Library/ GSM, 87] [Room #: 126] [Plate #: 87-87_306-1101] ^ [Text:
] [Requested: , Email:] [Tue Dec 7 09:43:50 MST 1999]
STATUS:
RES: Port activated per request, contact notified. Close. dal 12/10/99
RESOLUTION:
Port activated per request, contact notified. Close. dal 12/10/99
Problem id: 15513 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Arona Cowan [277-0042]
DESCRIPTION:
PAR [Contact: Arona Cowan 277-0042, student support services
Email:ecowan@unm.edu] [Building: Mesa Vista, 56] [Room #: 2015] [Plate #:
56-56_2015-1129] [Text: ] [Requested: , Email:] [Tue Dec 7 12:35:44 MST
1999]
STATUS:
No status entered.
Problem id: 15514 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: John Craig [7-2715]
DESCRIPTION:
PAR [Contact: John Craig 7-2715, biology Email:jcraig@unm.edu] [Building:
Biology annex, 19] [Room #: 110b] [Plate #: 19-108-1227] [Text: ]
[Requested: , Email:] [Tue Dec 7 16:39:13 MST 1999]
STATUS:
No status entered.
Problem id: 15521 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Sabra Basler [7-7520]
DESCRIPTION:
PAR [Contact: Sabra Basler 7-7520, Business & Finance ^
Email:sbasler@unm.edu] [Building: scholes, 10] [Room #: ?] [Plate #: ^
10-207a-1249/50] [Text: Activate 1 port [left side]] [Requested: ^ Kelly
Lesher 7-7335, CIRT Email:lesher@unm.edu] [Wed
STATUS:
RES: Port activated per request, contact notified. Close. dal 12/10/99
RESOLUTION:
Port activated per request, contact notified. Close. dal 12/10/99
Problem id: 15522 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: resnet [7-9221]
DESCRIPTION:
PAR [Contact: resnet 7-9221, resnet Email:resnet@unm.edu] [Building:
Coronado, ] [Room #: 235] [Plate #: coronado] [Text: Please activate the
port in Cor235 for Renee Linke.] [Requested: , Email:] [Wed Dec 8 15:18:52
MST 1999]
STATUS:
No status entered.
Problem id: 15529 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Mark Wips [925-5540]
DESCRIPTION:
PAR [Contact: Mark Wips 925-5540, Athletics Email:samtruck@aol.com] ^
[Building: Athletic Facility, 308] [Room #: NA] [Plate #: ^ tow-1-1115/36]
[Text: ] [Requested: , Email:] [Thu Dec 9 14:05:56 MST ^ 1999]
STATUS:
According to our documentation these plates belong to UNMH, but according
to the hospital staff at Tow Diehm these plates belong to CIRT. Awaiting
word from MIS. dal
Problem id: 15535 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: resnet [7-9220]
DESCRIPTION:
PAR [Contact: resnet 7-9220, resnet Email:resnet@unm.edu] [Building:
DeVargas 3, ] [Room #: 201] [Plate #: rm 201] [Text: ] [Requested: ,
Email:] [Fri Dec 10 08:12:18 MST 1999]
STATUS:
No status entered.
Problem id: 15546 Status: RES Catagory: NET
Occured: 12/11/1999 Component: netw
Assi to: ldf Created by:
Contact: richard [238-4513]
DESCRIPTION:
Richard from Office of power and lite callled to report their building 801
University is isolated. Their ip number is 129.24.64.1.
RESOLUTION:
Comm group was able to verify connectivity.
Problem id: 15551 Status: COM Catagory: NET
Occured: 12/12/1999 Component: network
Assi to: RICHARD Created by:
Contact: operations [277-8113]
DESCRIPTION:
Richard from offiice of power & lite called to report their building at
801 university is isolated. His IP# 129.24.70.200 He also called yesterday
with a different IP number . see problem 15546
RESOLUTION:
Cliff Anderson called and had to reset c100 switch......