This is a report of the problems from the last week.
There are 24 total problems: 4 active and 20 resolved
Problem id: 12590 Status: ACT Catagory: NET
Occured: 03/04/1999 Component: Network
Assi to: Network Created by:
Contact: Alex Seazzu [7-8451]
DESCRIPTION:
Intermitent Ip connections, get for 5 minutes and loose for 15 to ^ half
an hour hd-sp
STATUS:
This is occuring in the Anderson School hd-mc. Found one of the switched
running ver 1.0.1 image software and down a new 2.0.2 image to that switch
and also disabled spanning tree. Contacted Alex and asked him to monitor
the situation and notify me if problem persists. JL
Problem id: 12630 Status: COM Catagory: NET
Occured: 03/08/1999 Component: Network
Assi to: Network Created by:
Contact: Gary [7-9607]
DESCRIPTION:
Development Office is having problems connecting to outside UNM sites ^ In
woodward center 700 Lomas bldg 2. IP range 198.59.152.xxx I can ^ get to
them they can get to me but they can't get out of the UNM ^ network. Was
working on Friday. MDC-HD
RESOLUTION:
Spoke with Gary this morning, connections OK after Paul's bout with ^ the
WAN router yesterday. TB
Problem id: 12631 Status: COM Catagory: NET
Occured: 03/08/1999 Component: Network
Assi to: Network Created by:
Contact: Bruce Jaffe [7-9755]
DESCRIPTION:
HD-SES. Bruce has lost connectivity on his terminal ports at the ^
bookstore: 102E-1144, 102E-1172, and 102E-1152. These serve their ^
cashier system. Possibly the terminal server they connect to is down?
RESOLUTION:
I rebooted the terminal server and brought these connections back on ^
line. please close MAJ 3-8-99
Problem id: 12632 Status: COM Catagory: NET
Occured: 03/08/1999 Component: Network
Assi to: Network Created by:
Contact: Anthony [7-8428]
DESCRIPTION:
Los Alamos cannot telnet or netscape out.
RESOLUTION:
Router configurations were corrected and network connectivity was ^
restored as of 6pm on 3-8-99. please close MAJ
Problem id: 12633 Status: COM Catagory: NET
Occured: 03/08/1999 Component: Network
Assi to: unknwn Created by:
Contact: Gregg Mackeigan [277-9109]
DESCRIPTION:
Router to Yucca is univailable/Call Gregg ASAP to resolve this ^
problem/ALM-HD 277-4848
RESOLUTION:
I called Gregg and he said the problem cleared up shortly after he ^
logged the problem. please close MAJ 3-8-99
Problem id: 12634 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [72588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 72588, LTD, ZIMLIB Email:mariod] ^
[Building: Zimmerman Library, 53] [Room #: 167] [Plate #: ^ 53-B76B-2243]
[Text: Activate ethernet on 53-B76B-2243] [Requested: , ^ Email:] [Mon Mar
8 11:18:33 MST 1999]
RESOLUTION:
Port activated per request, contact notified. Close. DAL 3/10/99
Problem id: 12635 Status: COM Catagory: NET
Occured: 03/08/1999 Component: Network
Assi to: Network Created by:
Contact: Jennifer Sullo [277-8105]
DESCRIPTION:
Jennifer lost network connectivity in her office. It's been down ^ since
Friday. Rm 128c and address is drop 12bc. Please investigate ^ and
repair....JAM
RESOLUTION:
Check the machine 3-9-99 and it appears to be working fine. We follow up ^
if problem persists. MDC
Problem id: 12636 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Randi Buck [277-4916]
DESCRIPTION:
PAR [Contact: Randi Buck 277-4916, Science Fair ^ Email:scifair@unm.edu]
[Building: Johnson Center, 59] [Room #: 118] ^ [Plate #: 59-134-1121/22]
[Text: port 1] [Requested: same , Email:] ^ [Mon Mar 8 11:31:14 MST 1999]
RESOLUTION:
Port already active, contact advised to contact help desk to get proper ^
I.P. address. Close. dal 3/11/99
Problem id: 12639 Status: COM Catagory: NET
Occured: 03/08/1999 Component: Network
Assi to: Network Created by:
Contact: 7484 [277-3395 & 71243]
DESCRIPTION:
Network Slowdown in Biology and same fiber zone 6 also Carlisle Gym ^ Bldg
4 Bldg 21 for Biology-Contact Karl in Biology and Ray Rodriquez ^ at
Carlisle - Numbers are above/ALM-GAG/HD
RESOLUTION:
Gregg MacKiegan called and informed me that Karl [Biology] and Gregg ^
discovered a connection in the basement of Biology had been used for ^
denial of service attacks so they disconnected this PC from the network. ^
The pc is named chee.unm.edu with
Problem id: 12640 Status: COM Catagory: NET
Occured: 03/08/1999 Component: Network
Assi to: unknwn Created by:
Contact: Rosianna Martinez [925-8911]
DESCRIPTION:
Problem Report # 12603 about Valencia Campus Wans problem shows ^ problem
resolved by Cliff Anderson. Roseianna called to ask if they ^ have to
reboot their router or not. Please contact her ASAP at ^ 925-8911 with
information/HD-ALM
RESOLUTION:
Talked with Rosanna; she says their connections are back to normal, ^ will
not reboot. TB
Problem id: 12645 Status: COM Catagory: NET
Occured: 03/09/1999 Component: Network
Assi to: Network Created by:
Contact: Kelly Mentzer [224-3004]
DESCRIPTION:
TVI Router from CIRT to TVI host name tvi.cc.nm.us 198.59.148.10 ping ^
and traceroute did not get us to the host - NOTIFY CLIFF he is ^ working
on this problem. HD-ALM
RESOLUTION:
Router issues were addressed by Paul and myself with assistance from ^
ANS. We talked to Kelly at TVI and he is able to use all of his network ^
to access the internet. please close 3-10-99
Problem id: 12646 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Don cooper []
DESCRIPTION:
PAR [Contact: Don cooper , AML Email:None] [Building: AML, 337] [Room ^ #:
208] [Plate #: 337-142-1114/1115] [Text: This is a test] ^ [Requested: Don
cooper 272-7604, Aml Email:dcoope@sandia.guv] [Tue ^ Mar 9 08:36:13 MST
1999]
RESOLUTION:
Test complete, contact happy. Close. DAL 3/9/99
Problem id: 12650 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Holly Slonaker [277-4957]
DESCRIPTION:
PAR [Contact: Holly Slonaker 277-4957, Public Affairs ^
Email:slonho@unm.edu] [Building: Visitors Center, 40] [Room #: 110] ^
[Plate #: 40-b11117-18] [Text: new port] [Requested: , Email:] [Tue ^ Mar
9 14:13:58 MST 1999]
RESOLUTION:
Port activated per request, contact notified. Close. DAL 3/10/99
Problem id: 12652 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [72588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 72588, LTD, ZIMLIB Email:mariod] ^
[Building: Zimmerman Library, 53] [Room #: 101] [Plate #: ^ 53-B76B-2255]
[Text: Move ethernet from 53-B76B-2254 to 53-B76B-2255] ^ [Requested: ,
Email:] [Tue Mar 9 17:06:21 MST
RESOLUTION:
Close per contact. dal 3/10/99
Problem id: 12654 Status: RES Catagory: NET
Occured: 03/10/1999 Component: Network
Assi to: Network Created by:
Contact: Tony Garcia [7-8113]
DESCRIPTION:
Print Server in Command Center need to be moved to connection ^ directly
from the HUB. 30 eval. period long since passed. Cliff and ^ Mark are
aware of the situation. HD-MDC
RESOLUTION:
Tom and Dave L completed this move on Thursday 3-11-99. please close
Problem id: 12656 Status: COM Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: Tony Garcia [277-8107]
DESCRIPTION:
NIR [Contact: Tony Garcia 277-8107, Cirt/CSOS Email:None] [Building: ^
Cirt, 153] [Room #: 107] [Plate #: ] [Text: Please run a UTP cable ^ from
the switch in room 107 to the command center.] [Requested: , ^ Email:]
[Wed Mar 10 09:07:46 MST 199
RESOLUTION:
Previously closed. dal 3/12/99
Problem id: 12659 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Sherly Fisher [272-5700]
DESCRIPTION:
PAR [Contact: Sherly Fisher 272-5700, NA Email:sfisher@mfg-inc.com] ^
[Building: Dikewood bld, 334] [Room #: 36] [Plate #: 334-50-1167/68, ^
334-50-1157] [Text: Please deactivate, Client would like list of ^ active
ports in are] [Requested: , E
RESOLUTION:
Ports deactivated per request, contact notified. Close. dal 3/11/99
Problem id: 12662 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Irvin Harrison [277-4211]
DESCRIPTION:
PAR [Contact: Irvin Harrison 277-4211, Honors Program ^
Email:iharris@unm.edu] [Building: Hummanities, 81] [Room #: 116] ^ [Plate
#: 081-01-116] [Text: port 2] [Requested: , Email:] [Wed Mar ^ 10 12:30:45
MST 1999]
RESOLUTION:
Hubs are full. Contact says it will be a month before they will be able ^
to purchase any equipment. Close. dal 3/11/99
Problem id: 12666 Status: COM Catagory: NIR
Occured: 03/10/1999 Component: NIR
Assi to: LDF Created by:
Contact: Jim Connaly [7-9447]
DESCRIPTION:
NIR for Bldg 24 Northrup Hall . Act one port of plate 24-220b ^ 1235/1236.
Client states this is his 2nd request with no response.
RESOLUTION:
Ports activated per request, contact notified. Close. dal 3/11/99
Problem id: 12672 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Shriely [2-7500]
DESCRIPTION:
PAR [Contact: Shriely 2-7500, Alb. Tech. In. Email:sfisher@mfg-inc.com]
[Building: Dikewood, 334] [Room #: 31] [Plate #: 334_50_1177/79] [Text:
Please deactivate both ports] [Requested: , Email:] [Thu Mar 11 09:46:45
MST 1999]
STATUS:
No status entered.
Problem id: 12682 Status: RES Catagory: NET
Occured: 03/12/1999 Component: Network
Assi to: Network Created by:
Contact: Yvette F [7-8062]
DESCRIPTION:
Upstairs section of CIRT cant connect to net at all
RESOLUTION:
Cliff and I reconfigured the port association on the management card ^ for
the interface type - AUI to fiber - of the MMAC8 in WC161 in order ^ to
bring network connectivity back on line. please close MAJ 3-12-99
Problem id: 12719 Status: RES Catagory: NET
Occured: 03/13/1999 Component: Network
Assi to: Network Created by:
Contact: Ann Myers [268-0414]
DESCRIPTION:
Ann can connect with Win95 mirada dial-up ppp, but she can't get to ^
www.unm.edu home page, cannot use telnet, and aix. She tried several ^
times with different lines.
STATUS:
RES: I had to completely remove my dialup Networking profiles, make all
new profiles and put all the DNS configuration back in. I am not sure how
they all got corrupted. But I resolved the problems./ALM
RESOLUTION:
I had to completely remove my dialup Networking profiles, make all new ^
profiles and put all the DNS configuration back in. I am not sure how ^
they all got corrupted. But I resolved the problems./ALM
Problem id: 12722 Status: ACT Catagory: NET
Occured: 03/14/1999 Component: Network
Assi to: unknwn Created by:
Contact: Barney Metzner [450-3760]
DESCRIPTION:
Bldg. Med #2 cannot connect to network, subnet 160, Barney thinks it might
need a switch reset.
STATUS:
No status entered.
Problem id: 12726 Status: ACT Catagory: NET
Occured: 03/14/1999 Component: network
Assi to: Created by:
Contact: opers [277-4646]
DESCRIPTION:
Netscape pager isn't working for network calls, use network phone number
until Kelly can fix it on Tuesday.