This is a report of the problems from the last week.

There are 21 total problems: 7 active and 14 resolved

Problem id: 12756 Status: ACT Catagory: NET
Occured: 03/16/1999 Component: Network
Assi to: Network Created by:
Contact: Randy E. [7-1978]


DESCRIPTION:
Slow response time between Valenica and Main Campus. Using a custom ^ application STATUS:
I've been running ping scripts to the router at Valencia for over a week now with very good response times. I cleared the counters on the router and also checked the interface resets (none recorded) and found this unit to be functioning properly. I talked to Randy (4-7-99) and he said that he will get some information from the clients at Valencia on Monday 4-12-99 as he will be going there to setup some machines. I also let Randy know that we will be upgrading the Valencia router hopefully within the next couple weeks.

Problem id: 12881 Status: ACT Catagory: SW
Occured: 03/26/1999 Component: dial ups
Assi to: Created by:


DESCRIPTION:
Tina reports that,she has been dropped offf twice from 4 hr dial up number. STATUS:
RES: Tina has had Help Desk assistance in checking her configuration, and I reset some of the Multitech modems in the 4-hour bank. She says the problem hasn't occurred recently. closing. TB

Problem id: 13072 Status: ACT Catagory: NET
Occured: 04/15/1999 Component: Network
Assi to: Network Created by:
Contact: Mikko Navaro [277-3622 ext248]


DESCRIPTION:
Mikko indicates that Bandalier West has dropped connection to the ^ network....Bldg # 16...call him for specific information if needed. ^ JAM STATUS:
May be a machine w/ a bad NIC card, but the problem stopped before I could track it down and verify it. User informed and we will continue to monitor the situation. 4/16/99 JL.

Problem id: 13146 Status: COM Catagory: NET
Occured: 04/26/1999 Component: Network
Assi to: Network Created by:
Contact: Matt [7-4848]


DESCRIPTION:
Had a couple of calls for EECE indicating sporadic network issues ^ between them and us. Seem to be getting packet loss to 129.24.24.1 ^ and also to 129.24.24.11 [www.eece.unm.edu]. Saw loss as much as ^ 100%, 92% and 65% and as little as none. HD-MDC RESOLUTION:
Heavy traffic was ID'd as coming from one of the labs, local support ^ guys were notified. They found that the guilty PC is running Red Hat ^ Linux and are correcting the cause. TB

Problem id: 13147 Status: COM Catagory: NET
Occured: 04/26/1999 Component: Network
Assi to: Network Created by:
Contact: ken [7-4848]


DESCRIPTION:
EECE has no connectivity. I pinged 129.24.24.1 [thier gateway] and ^ got 100% packet loss. RESOLUTION:
Same as 13146; closing. TB

Problem id: 13152 Status: COM Catagory: NET
Occured: 04/26/1999 Component: Network
Assi to: Network Created by:
Contact: operations [277-8113]


DESCRIPTION:
call operations concerning wire connections contractor pull on wires ^ and cut connection to new zerox printer RESOLUTION:
Tony Garcia resolved problem. Closed.

Problem id: 13153 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Larry Spear [7-3305]


DESCRIPTION:
PAR [Contact: Larry Spear 7-3305, Government research ^ Email:lspear@unm.edu] [Building: Institute for Applied research ^ services, 154] [Room #: 160] [Plate #: 154-173-1100-03 port #1 in ^ this port] [Text: please contact the contact person for fu STATUS:
RES: Port activated per reqeust, contact notified. Close. dal 4/30/99 RESOLUTION:
Port activated per reqeust, contact notified. Close. dal 4/30/99

Problem id: 13175 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Don Cooper [2-7604]


DESCRIPTION:
PAR [Contact: Don Cooper 2-7604, UNM / Chemical & Nuclear Eng. ^ Email:dcoope@sandia.gov] [Building: AML, 337] [Room #: 123] [Plate #: ^ 337-142-1216/17] [Text: port 1 RJ 45] [Requested: S/A , Email:] [Tue ^ Apr 27 09:49:46 MDT 1999] RESOLUTION:
Ports already active, contact notified. Close. dal 4/29/99

Problem id: 13176 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Don Cooper [2-7604]


DESCRIPTION:
PAR [Contact: Don Cooper 2-7604, UNM / Chemical & Nuclear Eng. ^ Email:dcoope@sandia.gov] [Building: AML, 337] [Room #: 227] [Plate #: ^ 337-142-1202/3] [Text: Plate 1 / RJ45] [Requested: S/A , Email:] [Tue ^ Apr 27 09:54:46 MDT 1999] RESOLUTION:
Ports activated per request, contact notified. Close. dal 4/29/99

Problem id: 13177 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Miranda S. Eastham [277-0690]


DESCRIPTION:
PAR [Contact: Miranda S. Eastham 277-0690, Alumni ^ Email:meastham@unm.edu] [Building: Hodgin Hall, 103] [Room #: B21] ^ [Plate #: 103-B09-1108/1109] [Text: Please activate Port 2 - Thanks] ^ [Requested: , Email:] [Tue Apr 27 12:22:38 MDT 1999] RESOLUTION:
Ports activated per request, contact notified. Close. dal 4/29/99

Problem id: 13178 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Miranda S. Eastham [277-0690]


DESCRIPTION:
PAR [Contact: Miranda S. Eastham 277-0690, Alumni ^ Email:meastham@unm.edu] [Building: Hodgin Hall, 103] [Room #: B25] ^ [Plate #: 103-B09-1112/1113] [Text: Please activate port 1 - Thanks] ^ [Requested: , Email:] [Tue Apr 27 12:23:54 MDT 1999] RESOLUTION:
Ports activated per request, contact notified. Close. dal 4/29/99

Problem id: 13181 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Gina Watts [2775808]


DESCRIPTION:
PAR [Contact: Gina Watts 2775808 , Alumni Relations ^ Email:ginawat@unm.edu ] [Building: Hodgen Hall , 103 ] [Room #: 117 ] ^ [Plate #: 103-b06-1206 ] [Text: ] [Requested: , Email:] [Tue Apr 27 ^ 14:13:05 MDT 1999] RESOLUTION:
Ports activated per request, contact notified. Close. dal 4/29/99

Problem id: 13186 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Gary Essenpreis [7-9607]


DESCRIPTION:
PAR [Contact: Gary Essenpreis 7-9607, Dev. Office ^ Email:gessen@unm.edu] [Building: 700 Lomas NE Woodward Bldg #2, ] ^ [Room #: 108] [Plate #: 700-2-1241/1242] [Text: Please active 1241.] ^ [Requested: , Email:] [Wed Apr 28 12:17:26 MDT 1999] STATUS:
Waiting on IBN from Kelly Cable. dal 4/30/99

Problem id: 13192 Status: COM Catagory: NET
Occured: 04/29/1999 Component: Network
Assi to: Network Created by:
Contact: richard [272-7276]


DESCRIPTION:
richard at6 iternet.edu called and said that they cannot access any ^ host at Cs dept RESOLUTION:
Reset router slot to re-establish correct tables. TB

Problem id: 13193 Status: COM Catagory: NET
Occured: 04/29/1999 Component: Network
Assi to: Network Created by:
Contact: dan Fenton [379-1395]


DESCRIPTION:
I'm trying to ping the gateway for 129.24.64.1 and it is not ^ responding to the ping. Plase contact dan, he request to be contacted ^ for more information about the problem RESOLUTION:
Reset router slot to re-establish correct tables. TB ^

Problem id: 13195 Status: ACT Catagory: NET
Occured: 04/29/1999 Component: Network
Assi to: Network Created by:
Contact: mathew [7-8148]


DESCRIPTION:
security problem with ip address 129.24.206.143 please call mathew STATUS:
Filter has been set for this IP on the router; monitoring results.

Problem id: 13196 Status: COM Catagory: NET
Occured: 04/29/1999 Component: Network
Assi to: Unknown Created by:
Contact: Gary Bauerschmidt [277-8035]


DESCRIPTION:
Gary Bauerschmidt, Rm 157, called and said he has no connection to ^ the network whatsoever in his area.. RESOLUTION:
Where's Gary been the past week -- he hasn't switched over to 10B-T ^ yet; I made sure he has an office cable for the conversion. TB

Problem id: 13203 Status: RES Catagory: NET
Occured: 04/29/1999 Component: Network
Assi to: Network Created by:
Contact: David Anstine [277-5357]


DESCRIPTION:
David Anstiene from Law in Bratton Hall requested activation of a ^ zylogical terminal in the wiring center 1330a in bldg 218 over a week ^ ago and he said it is not active. Here it the info he included in ^ hdesk mail. 218/1330a/1322 I am the one tha RESOLUTION:
Removed and replaced network tech. Sorry I plugged into the wrong port ^ on the patch panel. Contact notified. Close. dal 4/30/99

Problem id: 13214 Status: ACT Catagory: NET
Occured: 04/30/1999 Component: Network
Assi to: Network Created by:
Contact: becky harris [277-5043]


DESCRIPTION:
becky harris is having problems with the net can't get to gallup on unm-gallup also her production machine can't see the net. STATUS:
No status entered.

Problem id: 13217 Status: RES Catagory: NET
Occured: 04/30/1999 Component: Network
Assi to: Network Created by:
Contact: Irene Martinez [7-4533]


DESCRIPTION:
Problem with loose port in room 123 in Hokona Hall. HD-CS STATUS:
RES: Incorrect page. Closed by Clayton Smith- HD Sent to Telecomm. RESOLUTION:
Incorrect page. Closed by Clayton Smith- HD ^ Sent to Telecomm.

Problem id: 13267 Status: ACT Catagory: NET
Occured: 04/02/1999 Component: NETWORK
Assi to: Created by:
Contact: Ron Gaudreau [277-8113]


DESCRIPTION:
We have a bad RJ45 connector going into the wall plate for the computer that our Paging software is on. It is plate number 153-103-1707/12. It is port 8. To get it to work, I have to jiggle the connector.