This is a report of the problems from the last week.

There are 30 total problems: 22 active and 8 resolved

Problem id: 12756 Status: ACT Catagory: NET
Occured: 03/16/1999 Component: Network
Assi to: Network Created by:
Contact: Randy E. [7-1978]


DESCRIPTION:
Slow response time between Valenica and Main Campus. Using a custom ^ application STATUS:
I've been running ping scripts to the router at Valencia for over a week now with very good response times. I cleared the counters on the router and also checked the interface resets (none recorded) and found this unit to be functioning properly. I talked to Randy (4-7-99) and he said that he will get some information from the clients at Valencia on Monday 4-12-99 as he will be going there to setup some machines. I also let Randy know that we will be upgrading the Valencia router hopefully within the next couple weeks.

Problem id: 12828 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Steven Hennessey [272-3545]


DESCRIPTION:
PAR [Contact: Steven Hennessey 272-3545, NMNHP ^ Email:shennessey@uswest.net] [Building: Park Center, 332] [Room #: ^ 31] [Plate #: 851-114-2227/28] [Text: Please Deactive ^ 851-114-2229/30] [Requested: , Email:] [Tue Mar 23 14:36:15 MST 1999] STATUS:
Unclear as to what needs to be done, waiting to hear from contact. dal 3/26/99

Problem id: 12881 Status: ACT Catagory: SW
Occured: 03/26/1999 Component: dial ups
Assi to: Created by:


DESCRIPTION:
Tina reports that,she has been dropped offf twice from 4 hr dial up number. STATUS:
No status entered.

Problem id: 12926 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Thomas Chapman [277-6862]


DESCRIPTION:
PAR [Contact: Thomas Chapman 277-6862, Probos Academic Affairs Email:tchapman@unm.edu] [Building: Scholes Hall, 10] [Room #: 233 South] [Plate #: 10-2-c31 ] [Text: ] [Requested: , Email:] [Thu Apr 1 13:47:29 MST 1999] STATUS:
No status entered.

Problem id: 12931 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Harriet Baber [277-0266]


DESCRIPTION:
PAR [Contact: Harriet Baber 277-0266, Moleculer Genetics and Microbiology Email:hbarber@salud.unm.edu] [Building: 1816 Sigma Chi, Hope House , 0000] [Room #: 00000] [Plate #: 00000000000000000000] [Text: ] [Requested: , Email:] [Fri Apr STATUS:
No status entered.

Problem id: 12950 Status: COM Catagory: NET
Occured: 04/05/1999 Component: Network
Assi to: Network Created by:
Contact: Anthony [277-8428]


DESCRIPTION:
Anthony in Los Alamos called to say that a Cisco router is down at IP ^ 198.59.97.1....call him for his specific information.JAM STATUS:
RES: Res: Drove up to Los Alamos and replaced 2501 to restore service. RESOLUTION:
Res: Drove up to Los Alamos and replaced 2501 to restore service.

Problem id: 12956 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [277-9221]


DESCRIPTION:
PAR [Contact: Resnet 277-9221, Email:resnet@unm.edu] [Building: Coronado Hall, 155] [Room #: 247] [Plate #: 155-155_B64-1207] [Text: ] [Requested: Steve Spence 277-5910, CIRT - Help Desk Email:zurn@unm.edu] [Mon Apr 5 15:48:04 MDT 1999] STATUS:
No status entered.

Problem id: 12957 Status: COM Catagory: NET
Occured: 04/05/1999 Component: Network
Assi to: Network Created by:
Contact: Greg Gomez [7-8381]


DESCRIPTION:
Port seemed to just shut off, is located in Scholes Hall, a building ^ which has had trouble in the past weeks. the port numbers are ^ 10-b-c3, 10-b-c4, rm 100. MJR STATUS:
RES: User was using a thinwire to 10BT media converter with both a "T" and terminator at the plate, AND an internally terminated thinwire connection on the converter unit. Instructed him in proper termination standards and setup of his media converter. Closed. JL. RESOLUTION:
User was using a thinwire to 10BT media converter with both a "T" and ^ terminator at the plate, AND an internally terminated thinwire connection ^ on the converter unit. Instructed him in proper termination standards ^ and setup of his media converte

Problem id: 12965 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Margaret Begay [unknown]


DESCRIPTION:
PAR [Contact: Margaret Begay unknown, SRC Email:cinnogrl@unm.edu] ^ [Building: Coronado Hall, 155] [Room #: 247] [Plate #: ^ 155-155_B64-1207] [Text: port 1] [Requested: Ryan 277-9221, Resnet - ^ Email sent to hdesk/ALM 277-8047 Email:resnet@unm. STATUS:
RES: Duplicate of PAR 12956; closing. TB RESOLUTION:
Duplicate of PAR 12956; closing. TB

Problem id: 12981 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Alex Estrada [7-1599]


DESCRIPTION:
PAR [Contact: Alex Estrada 7-1599, Office of the Registar Email:estrada@unm.edu] [Building: Student Services Center, 85] [Room #: 131b] [Plate #: 85-163-1227] [Text: ] [Requested: , Email:] [Tue Apr 6 10:13:12 MDT 1999] STATUS:
No status entered.

Problem id: 12982 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Dr. Zink [7-4034]


DESCRIPTION:
PAR [Contact: Dr. Zink 7-4034, Busniess Link Email:leezink] [Building: Busniss Link/1920 Lomas, 154] [Room #: 151] [Plate #: 154-173-1130/31] [Text: ] [Requested: Larry Spear , Gov. Research Email:lspear] [Tue Apr 6 11:13:09 MDT 1999] STATUS:
No status entered.

Problem id: 12983 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: surley [2727500]


DESCRIPTION:
PAR [Contact: surley 2727500, albuquerque technology incubator Email:sfisher@mfg-inc.com] [Building: D wood, 334] [Room #: 19] [Plate #: 334 50 1103] [Text: ] [Requested: , Email:] [Tue Apr 6 11:31:35 MDT 1999] STATUS:
No status entered.

Problem id: 12986 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [7-9221]


DESCRIPTION:
PAR [Contact: Resnet 7-9221, Resnet Email:resnet@unm.edu] [Building: Hokona Zia, ] [Room #: 218] [Plate #: room 218] [Text: Please activate ZIA 218 for Carmella Salazar.] [Requested: , Email:] [Tue Apr 6 15:30:08 MDT 1999] STATUS:
No status entered.

Problem id: 12991 Status: COM Catagory: NET
Occured: 04/07/1999 Component: Network
Assi to: Network Created by:
Contact: Sandra Chavez-Hall [277-8130]


DESCRIPTION:
John Barnes needs connectivity in BOBO room in Hodgin Hall. today ^ April 7. He claims he has requested it. He said the result of the ^ ping command 129.24.192.1 is reachable everywhere except the bobo ^ room. where the connections are needed. He can STATUS:
RES: Tom resolved the problem this morning by loaning them a unit to provide a cross-over in the link. Closed. JL. RESOLUTION:
Tom resolved the problem this morning by loaning them a unit ^ to provide a cross-over in the link. Closed. JL.

Problem id: 12993 Status: COM Catagory: NET
Occured: 04/07/1999 Component: Network
Assi to: Network Created by:
Contact: Clay [7-4848]


DESCRIPTION:
I am losing packets while going to some outside sites. I have had a ^ few reports of total packet loss. HD-CS STATUS:
RES: This problem appears to have solved itself. We speculate that it may have been a problem with sites somewhere on the East coast. HD-CS RESOLUTION:
This problem appears to have solved itself. We speculate that it may ^ have been a problem with sites somewhere on the East coast. HD-CS

Problem id: 12994 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: James Corey [277-5397]


DESCRIPTION:
PAR [Contact: James Corey 277-5397, Psychology Email:jcorey@cs.unm.edu] [Building: Psychology, 34] [Room #: 258] [Plate #: 34-247-1204] [Text: ] [Requested: , Email:] [Wed Apr 7 13:19:49 MDT 1999] STATUS:
No status entered.

Problem id: 12996 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Elizabeth Mendez [277-7882]


DESCRIPTION:
PAR [Contact: Elizabeth Mendez 277-7882, Administrative Office Email:lizm@unm.edu] [Building: Student Union, 60] [Room #: 201] [Plate #: 60-202-1225/26] [Text: ] [Requested: , Email:] [Wed Apr 7 15:04:13 MDT 1999] STATUS:
No status entered.

Problem id: 12997 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Matthew Helton [277-4579]


DESCRIPTION:
PAR [Contact: Matthew Helton 277-4579, Chemistry Email:mhelton@unm.edu] [Building: Clark Hall , 22] [Room #: 112] [Plate #: 22-08-1182] [Text: ] [Requested: , Email:] [Wed Apr 7 15:55:34 MDT 1999] STATUS:
No status entered.

Problem id: 12998 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Matthew Helton [277-4579]


DESCRIPTION:
PAR [Contact: Matthew Helton 277-4579, Chemistry ^ Email:mhelton@unm.edu] [Building: Clark Hall , 22] [Room #: 112] ^ [Plate #: 22-08-1182] [Text: ] [Requested: , Email:] [Wed Apr 7 ^ 15:55:52 MDT 1999] STATUS:
RES: Repeat of 12997. Close.dal 4/8/99 RESOLUTION:
Repeat of 12997. Close.dal 4/8/99

Problem id: 13002 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: ezra [2728818]


DESCRIPTION:
PAR [Contact: ezra 2728818, molecular generics Email:ezra@unm.edu] [Building: CRF[cancer research facility], ] [Room #: 127] [Plate #: p2A 8] [Text: ] [Requested: , Email:] [Thu Apr 8 11:56:57 MDT 1999] STATUS:
No status entered.

Problem id: 13003 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Billy Rycroft [277-6038]


DESCRIPTION:
PAR [Contact: Billy Rycroft 277-6038, Continuing Education Email:brycroft@pcquick.com] [Building: 1634 Univ. Blvd [continuint Education], 259] [Room #: 202] [Plate #: 259-202-1375/78] [Text: Please activate and move to the HUB for Lab E. Pl STATUS:
No status entered.

Problem id: 13004 Status: COM Catagory: NET
Occured: 04/08/1999 Component: Network
Assi to: Network Created by:
Contact: Sandra Chavez-Hall [277-4848]


DESCRIPTION:
No network services in Pubs, room 132c Do you know how long the ^ interuption will last? STATUS:
RES: Cleaned and reseated fiber connection from rm 107 to the MMac-8 in the rm 103 W.C. to correct the problem. Closed. JL. RESOLUTION:
Cleaned and reseated fiber connection from rm 107 to the MMac-8 in ^ the rm 103 W.C. to correct the problem. Closed. JL.

Problem id: 13005 Status: RES Catagory: NET
Occured: 04/08/1999 Component: network
Assi to: Unknown Created by:
Contact: operations [277-4646]


DESCRIPTION:
network connectivity was down in the command center. comm group ^ informed. STATUS:
RES: Same as NPR # 13004 Cleaned and reseated fiber connection from rm 107 to the MMac-8 in the rm 103 W.C. to correct the problem. Closed. JL. RESOLUTION:
Same as NPR # 13004 Cleaned and reseated fiber connection from rm 107 to the MMac-8 in ^ the rm 103 W.C. to correct the problem. Closed. JL.

Problem id: 13016 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Angelica Bratcher []


DESCRIPTION:
PAR [Contact: Angelica Bratcher , SRC Email: bratcher@unm.edu] [Building: Coronado Hall, 155] [Room #: 285] [Plate #: 155-155_b65-1215] [Text: Plate 1 Patch 1215] [Requested: Ryan 277-9221, SRC /alm HD Email:resnet@unm.edu] [Fri Apr 9 09:0 STATUS:
No status entered.

Problem id: 13020 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: David Anstine [277-8656]


DESCRIPTION:
PAR [Contact: David Anstine 277-8656, Law Library ^ Email:danstine@unm.edu] [Building: Bratton Hall, 218] [Room #: 133A ^ Wiring Center] [Plate #: 1330A-1322] [Text: Please deactive the above ^ port and then reactivate it on the Xylogic terminal se STATUS:
This is additional information for this request. David and Susie want to be notified when it has been activated on the Xylogical terminal server .

Problem id: 13023 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Laura Blalock [2-7500]


DESCRIPTION:
PAR [Contact: Laura Blalock 2-7500, Albuquerque Technology Incubator Email:none] [Building: Dikewood Building, 334] [Room #: 36] [Plate #: 334-50-1167] [Text: ] [Requested: , Email:] [Fri Apr 9 16:23:40 MDT 1999]

Problem id: 13024 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: BRETT TESTING [111]


DESCRIPTION:
PAR [Contact: BRETT TESTING 111, BRETT TESTING Email:daimyo@unm.edu] [Building: BRETT TESTING, 112] [Room #: 111] [Plate #: BRETT TESTING] [Text: BRETT TESTING] [Requested: , Email:] [Fri Apr 9 17:07:33 MDT 1999]

Problem id: 13025 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: BRETT TESTING [111]


DESCRIPTION:
PAR [Contact: BRETT TESTING 111, BRETT TESTING Email:bpandrz@geocities.com] [Building: BRETT TESTING, 111] [Room #: 111] [Plate #: BRETT TESTING] [Text: BRETT TESTING] [Requested: , Email:] [Fri Apr 9 17:18:02 MDT 1999]

Problem id: 13026 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: BRETT TESTING [111]


DESCRIPTION:
PAR [Contact: BRETT TESTING 111, BRETT TESTING Email:bpandrz@geocities.com] [Building: BRETT TESTING, 111] [Room #: 111] [Plate #: BRETT TESTING] [Text: BRETT TESTING] [Requested: , Email:] [Fri Apr 9 17:41:04 MDT 1999]

Problem id: 13027 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: BRETT TESTING [111]


DESCRIPTION:
PAR [Contact: BRETT TESTING 111, BRETT TESTING Email:bpandrz@geocities.com] [Building: BRETT TESTING, 111] [Room #: 111] [Plate #: BRETT TESTING] [Text: BRETT TESTING] [Requested: , Email:] [Fri Apr 9 17:48:54 MDT 1999]