This is a report of the problems from the last week.

There are 14 total problems: 6 active and 8 resolved

Problem id: 12756 Status: ACT Catagory: NET
Occured: 03/16/1999 Component: Network
Assi to: mjones Created by:
Contact: Randy E. [7-1978]


DESCRIPTION:
Slow response time between Valenica and Main Campus. Using a custom ^ application STATUS:
I've been running ping scripts to the router at Valencia for over a week now with very good response times. I cleared the counters on the router and also checked the interface resets (none recorded) and found this unit to be functioning properly. I talked to Randy (4-7-99) and he said that he will get some information from the clients at Valencia on Monday 4-12-99 as he will be going there to setup some machines. I also let Randy know that we will be upgrading the Valencia router hopefully within the next couple weeks.

Problem id: 13195 Status: ACT Catagory: NET
Occured: 04/29/1999 Component: Network
Assi to: tbecker Created by:
Contact: mathew [7-8148]


DESCRIPTION:
security problem with ip address 129.24.206.143 please call mathew STATUS:
Filter has been set for this IP on the router; monitoring results.

Problem id: 13269 Status: COM Catagory: NET
Occured: 05/03/1999 Component: Network
Assi to: Network Created by:
Contact: Becky Harris [7-5043]


DESCRIPTION:
Becky cannot reach Gallup branch again as last Friday. Call her is ^ more information is needed. If you would care to discribe the remedy ^ to me [Joe] perhaps I could correct it in the future. JAM RESOLUTION:
Continuation of NPR 13214; Paul is pursuing a DNS issue on this. TB

Problem id: 13282 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Melvin Bustillos [925-0299]


DESCRIPTION:
PAR [Contact: Melvin Bustillos 925-0299, N/A Email:illisi@yahoo.com] ^ [Building: Coronado Hall, ] [Room #: 16] [Plate #: No plate number] ^ [Text: User called the residency people to have it done last ^ Wednesday but I can't find a entry for it so RESOLUTION:
Port activated per request, contact notified. Close. dal 5/4/99

Problem id: 13304 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Catherine Baudoin [7-1549]


DESCRIPTION:
PAR [Contact: Catherine Baudoin 7-1549, Anthropology/Maxwell Museum ^ Email:cbaudoin@unm.edu] [Building: Anthropology/Maxwell, 11] [Room #: ^ 134B] [Plate #: 11-11_137-1116] [Text: ] [Requested: , Email:] [Wed ^ May 5 11:03:30 MDT 1999] RESOLUTION:
Port activated per request, contact notified. Close. dal 5/5/99

Problem id: 13311 Status: ACT Catagory: NET
Occured: 05/05/1999 Component: Network
Assi to: mjones Created by:
Contact: Gene Lott [277-7310]


DESCRIPTION:
when this server[129.24.157.200]tires to ping outside and has a ^ sinificant problem getting out of the gateway [129.24.152.1] STATUS:
I talked to Gene Lott and he indicated that his dial-in clients are having problems getting to a mail server (bia.edu) in Denver. Traceroutes show a slowdown between MaeWest and a doi network. It also indicates that it's using the vBNS route to reach its destination. I contacted engineers from vBNS and they are currently working on the problem. I called Gene and gave him an update. more to come

Problem id: 13318 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Jewel Glavey [272-7118]


DESCRIPTION:
PAR [Contact: Jewel Glavey 272-7118, Lobo Energy Email:mar@unm.edu] ^ [Building: 801 University South East , 000] [Room #: 207] [Plate #: ^ 339-1-2-22 43/44, 339-1-2-22 45/46, 339-1-2-22 47/48] [Text: ] ^ [Requested: , Email:] [Thu May 6 10:4 RESOLUTION:
Ports activated per request, contact notified. Close. dal 5/6/99

Problem id: 13319 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Jewel Glavey [272-7118]


DESCRIPTION:
PAR [Contact: Jewel Glavey 272-7118, Lobo Energy Email:mar@unm.edu] ^ [Building: 801 University South East , 000] [Room #: 207] [Plate #: ^ 339-1-2-22 43/44, 339-1-2-22 45/46, 339-1-2-22 47/48] [Text: ] ^ [Requested: , Email:] [Thu May 6 10:4 RESOLUTION:
Duplicate of 13318; closing. TB

Problem id: 13330 Status: RES Catagory: NET
Occured: 05/07/1999 Component: Network
Assi to: Network Created by:
Contact: melinda [272-3012]


DESCRIPTION:
Wants to double check if they have a alarm in progress on the ^ link..The ip#198.59.130.42 is pinging and active,might want to give ^ her a call. RESOLUTION:
User called back saying everything was OK. please close MAJ 5-7-99

Problem id: 13331 Status: ACT Catagory: NET
Occured: 05/07/1999 Component: Network
Assi to: mjones Created by:
Contact: Clay [7-4848]


DESCRIPTION:
We have had clients report problems with dialling into 4 hour line. ^ Upon checking it we also recieved the same error. Error 650 no ^ network response. HD-CS STATUS:
troubleshooting pointed to the bad modem card (MTM). Temporarily busy out port 60 on T/S 3, still needs to replace bad modem card on Monday. Paul C.

Problem id: 13336 Status: RES Catagory: NET
Occured: 05/07/1999 Component: Network
Assi to: mjones Created by:
Contact: phillip [277-4851]


DESCRIPTION:
network problem please call phillip as soon asap STATUS:
RES: Please close as this report was the same problem as report #13337. MAJ RESOLUTION:
Please close as this report was the same problem as report #13337. MAJ

Problem id: 13337 Status: ACT Catagory: NET
Occured: 05/07/1999 Component: Network
Assi to: mjones Created by:
Contact: judy davis [277-1546]


DESCRIPTION:
judy was assigned a ip#129.24.219.198 which is not pingable. plates ^ 11-137-1103/04 are hot.she is requesting a net printer.Needs to be ^ looked at. Keep me informed,,,,,thanks,,jalfaro. STATUS:
No status entered.

Problem id: 13338 Status: RES Catagory: NET
Occured: 05/07/1999 Component: Network
Assi to: mjones Created by:
Contact: mikep [277-8135]


DESCRIPTION:
We are still experincing intermitant hangs and slow downs on the ^ network where we see 25% packet loss and response times of over ^ 1000ms where 3-50 is typically seen STATUS:
RES: We discovered a bad office cable in room 138 by looking at individual boards/ports on the MMAC8 in WC 148. Port 10 of board 3 (room 138) had thousands of collisions so the office cable was disconnected and the collisions disappeared. I put a note on Matt and Peter's PC's notifying them that their office cables were bad. The network in the west wing is now functioning properly. Thanks to John Lutz for the assistance. please close 5-7-99 MAJ RESOLUTION:
We discovered a bad office cable in room 138 by looking at individual ^ boards/ports on the MMAC8 in WC 148. Port 10 of board 3 [room 138] had ^ thousands of collisions so the office cable was disconnected and the ^ collisions disappeared. I put a no

Problem id: 13343 Status: ACT Catagory: NET
Occured: 05/07/1999 Component: Network
Assi to: Network Created by:
Contact: Linda Miller [7-8075]


DESCRIPTION:
Linda is not able to get a network connection from her office. Her ^ room Number is CIRT rm146a. She has rebooted several times and the ^ problem still persists STATUS:
I went to Linda's office and found her thinwire cable had been completely cut at the faceplate. Kelly Cable pulled the new UTP cable into the office and must have cut the thinwire connection. I told Linda that someone would reterminate her thinwire cable on Monday morning.