This is a report of the problems from the last week.
There are 35 total problems: 24 active and 11 resolved
Problem id: 12756 Status: ACT Catagory: NET
Occured: 03/16/1999 Component: Network
Assi to: mjones Created by:
Contact: Randy E. [7-1978]
DESCRIPTION:
Slow response time between Valenica and Main Campus. Using a custom ^
application
STATUS:
I've been running ping scripts to the router at Valencia for over a week
now with very good response times. I cleared the counters on the router
and also checked the interface resets (none recorded) and found this unit
to be functioning properly. I talked to Randy (4-7-99) and he said that he
will get some information from the clients at Valencia on Monday 4-12-99
as he will be going there to setup some machines. I also let Randy know
that we will be upgrading the Valencia router hopefully within the next
couple weeks.
Problem id: 13311 Status: ACT Catagory: NET
Occured: 05/05/1999 Component: Network
Assi to: mjones Created by:
Contact: Gene Lott [277-7310]
DESCRIPTION:
when this server[129.24.157.200]tires to ping outside and has a ^
sinificant problem getting out of the gateway [129.24.152.1]
STATUS:
I talked to Gene Lott and he indicated that his dial-in clients are having
problems getting to a mail server (bia.edu) in Denver. Traceroutes show a
slowdown between MaeWest and a doi network. It also indicates that it's
using the vBNS route to reach its destination. I contacted engineers from
vBNS and they are currently working on the problem. I called Gene and gave
him an update. more to come
Problem id: 13673 Status: ACT Catagory: NET
Occured: 06/07/1999 Component: Network
Assi to: airdale Created by:
Contact: Barbara Rigg-Healy [277-8147]
DESCRIPTION:
HD-SES. Interrupted tape backup of Pod Mac servers across backbone ^ with
IP protocol. No problems within subnet, only occurs with remote ^
location. Please contact BRH or SES for more info.
STATUS:
No status entered.
Problem id: 13702 Status: ACT Catagory: NET
Occured: 06/10/1999 Component: Network
Assi to: airdale Created by:
Contact: Sharon Kubler [7-0617]
DESCRIPTION:
Biology is experiencing network slow downs. Karl Malivik [lan Admin ^ for
Biology] has determined it is not a Novell issue. He inidcates ^ 'someone
is generating trash on the network.' HD-MC
STATUS:
Could not find any unusual problem on the network. Problem seems to be
primarily a ACCESS DATABASE problem. User will have the database compacted
to see if that resolves the problem and then contact us with the results.
JL 5/10/99. Received mail from Sharon that after the compaction that
things are running much faster, I told her that we would keep this problem
open until Karl gets back and can touch base with us. JL.5/11/99
Problem id: 13709 Status: ACT Catagory: NET
Occured: 06/10/1999 Component: Network
Assi to: airdale Created by:
Contact: Bill Stanley [7-1096]
DESCRIPTION:
Social Science Bldg [Political Science] has no network access. I ^ tried
pinging 129.24.202.135 and 129.24.200.1 and .2 Not getting ^ response from
either. HD-MDC
STATUS:
Effecting various building on campus. Had calls from Hodgin Hall, Scholes
, EECE, Anderson School of Mgmt. Found a hard fault light on the router at
EECE. This caused an outage in Zones 3 and 5. Did a hard reset on the
cards and reset the router. Will monitor for the next few day. dal 6/11/99
Problem id: 13742 Status: ACT Catagory: NET
Occured: Component: Network
Assi to: Unknown Created by:
Contact: Becky Harris [7-5043]
DESCRIPTION:
Cashier server unaccessable. Affecting Main Campus, Los Alamos, and ^
Valencia campus.
STATUS:
No status entered.
Problem id: 13762 Status: ACT Catagory: NET
Occured: 06/15/1999 Component: Network
Assi to: jlutz Created by:
Contact: j perry [2774730]
DESCRIPTION:
ip from joann office to DSH is not working.the server is not ^ responding
but if she use s ipx the server responds~ej
STATUS:
Verified that spanning tree was turned off on switches that the
fileservers are attached to. Following up w/Kelly on other changes that
need to implimented. JL 5/15/99
Problem id: 13790 Status: ACT Catagory: NET
Occured: 06/18/1999 Component: Network
Assi to: jlutz Created by:
Contact: Karl [2771243]
DESCRIPTION:
In Biology, Castettery Hall, they experiencing a very massive slow ^ down.
It is occuring on all machines in Castettery Hall. It has been ^ going on
for about three days. It gets better and then it well get ^ worse as the
day goes by. Using IPX, and I
STATUS:
Working w/Nortel Eng. to analyis problem. Also connected Karl w/IRC for
support on office WORKGROUP setups. JL. 6/28
Problem id: 13815 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Chris Burrell [7-1259]
DESCRIPTION:
PAR [Contact: Chris Burrell 7-1259, electrical and nuclear ^ engineering
Email:cburrell@unm.edu] [Building: electrical and nuclear ^ engineering,
46] [Room #: l230] [Plate #: 46-211/1155/56] [Text: ] ^ [Requested: ,
Email:] [Tue Jun 22 15:35:16
STATUS:
Port one already active awaiting word from contact. dal 6/23/99 Unable to
reach contact by phone, sent e-mail. dal 6/24/99 Contact unavailable. Room
had three plates with three activations, only saw one PC in room. Waiting
to hear from contacts supervisor. dal 6/25/99
Problem id: 13864 Status: COM Catagory: NET
Occured: 06/28/1999 Component: Network
Assi to: tbecker Created by:
Contact: Dave Ilyer [7-6899]
DESCRIPTION:
Network traffic from Arc to non UNM sites is not getting past the ^ router
cisco.arc.unm.edu [198.59.173.1]. No one outside of the UNM ^ domain is
able to access their system either.
STATUS:
RES: Default route became inactive due to a fiber disconnect on the
gigabit backbone. Recreated route to solve the problem. LP
RESOLUTION:
Default route became inactive due to a fiber disconnect on the ^ gigabit
backbone. Recreated route to solve the problem. LP
Problem id: 13865 Status: COM Catagory: NET
Occured: 06/28/1999 Component: Network
Assi to: Network Created by:
Contact: Matt Odle [70459]
DESCRIPTION:
DHCP is not supplying IP addresses to the machines in the ESC Pod. ^
HD-MDC
STATUS:
RES: Call sent to DSIG due to DHCP Server down.
RESOLUTION:
Call sent to DSIG due to DHCP Server down.
Problem id: 13868 Status: COM Catagory: NET
Occured: 06/28/1999 Component: Network
Assi to: tbecker Created by:
Contact: Sherry Chernoff []
DESCRIPTION:
Student Health Center - Printers are not talking to the network. ^ JoAnn
reports that it is the same problem that happened a week ago. ^ HD-MDC
STATUS:
RES: When I talked with Sherry the printers were working again. She said
Joann had suggested manually setting some parameters on the NIC's, and she
would contact Joann for further info and help. Closing. TB
RESOLUTION:
When I talked with Sherry the printers were working again. She said ^
Joann had suggested manually setting some parameters on the NIC's, ^ and
she would contact Joann for further info and help. Closing. TB
Problem id: 13869 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Chris Mairabal [7-6823]
DESCRIPTION:
PAR [Contact: Chris Mairabal 7-6823, CIRT Email:cmirabal@unm.edu]
[Building: CIRT, 153] [Room #: B64] [Plate #: 153-b64-1196] [Text: ]
[Requested: , Email:] [Mon Jun 28 09:25:41 MDT 1999]
STATUS:
No status entered.
Problem id: 13870 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Karl [7-1243]
DESCRIPTION:
PAR [Contact: Karl 7-1243, Biology Email:kmallivuk@unm.edu] [Building:
Castetter Hall [BIOLOGY], 21] [Room #: 2A] [Plate #: 21-117-1183] [Text: ]
[Requested: , Email:] [Mon Jun 28 10:11:45 MDT 1999]
STATUS:
No status entered.
Problem id: 13871 Status: COM Catagory: NET
Occured: 06/28/1999 Component: Network
Assi to: tbecker Created by:
Contact: Aron Warren [7-0803]
DESCRIPTION:
HD-SESUsers in the EECE bldg are experiencing problems connecting to ^ the
backbone for the last half hour or so. Have had other problems, ^ but now
cannot get out of 192.1 subnet.
STATUS:
RES: Aron said the problem occurs intermittently, and their connection is
already back. Usually happens on Friday afternoons or Mondays and lasts a
few minutes at a time. This has happened before in his building when users
bring new NT or Linux machines online; he is going to watch for this type
of activity to forstall future problems as much as possible. Closing. TB
RESOLUTION:
Aron said the problem occurs intermittently, and their connection is ^
already back. Usually happens on Friday afternoons or Mondays and ^ lasts
a few minutes at a time. This has happened before in his ^ building when
users bring new NT or Linux
Problem id: 13872 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Toni Hart [277-8656]
DESCRIPTION:
PAR [Contact: Toni Hart 277-8656, Law School Email:thart@unm.edu]
[Building: Law School [Bratton Hall], 218] [Room #: 1212] [Plate #:
218-218_3227A-1308] [Text: ] [Requested: , Email:] [Mon Jun 28 14:29:13
MDT 1999]
STATUS:
No status entered.
Problem id: 13873 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Guy Harris/Brenda Chandler [277-5645]
DESCRIPTION:
PAR [Contact: Guy Harris/Brenda Chandler 277-5645, African American ^
Studies Email:aass@unm.edu] [Building: Mesa Vista Hall, 1130] [Room ^ #:
1138] [Plate #: 56-1099-1320/21/00/01] [Text: ] [Requested: , ^ Email:]
[Mon Jun 28 16:38:30 MDT 199
STATUS:
RES: Included as part of NIR 13874; closing. TB
RESOLUTION:
Included as part of NIR 13874; closing. TB
Problem id: 13874 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Guy Harris/Brenda Chandler [277-5645]
DESCRIPTION:
PAR [Contact: Guy Harris/Brenda Chandler 277-5645, African American
Studies Email:aass@unm.edu] [Building: Mesa Vista Hall, 1130] [Room #:
1138] [Plate #: 56-1099-1320/21/00/01, 56-1099-1218/19] [Text: ]
[Requested: , Email:] [Mon Jun 28
STATUS:
No status entered.
Problem id: 13875 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Guy Harris [277-5645]
DESCRIPTION:
PAR [Contact: Guy Harris 277-5645, African American Student Service
Email:aass@unm.edu] [Building: Mesa Vista Hall , 1130] [Room #: 1139]
[Plate #: no number ] [Text: ] [Requested: , Email:] [Mon Jun 28 16:41:05
MDT 1999]
STATUS:
No status entered.
Problem id: 13880 Status: COM Catagory: NET
Occured: 06/29/1999 Component: Network
Assi to: tbecker Created by:
Contact: Brian Bower [74117]
DESCRIPTION:
Got a call from DGR having network problems can't ping to any ^ machines
in that area getting similar calls from Biology. Ortega, ^ Humanities. I
did traceroutes to all this buildings and it goes to ^ eece-bcn
198.83.80.1. Also in Fine Arts. HD-MDC
STATUS:
RES: Super coincidence! Re-established network connection to DGR by
replacing a defective fiber patch cable; problem with other zones
corrected by resetting their BCN port card. TB
RESOLUTION:
Super coincidence! Re-established network connection to DGR by ^ replacing
a defective fiber patch cable; problem with other zones ^ corrected by
resetting their BCN port card. TB
Problem id: 13881 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Don Cooper [272-7604]
DESCRIPTION:
PAR [Contact: Don Cooper 272-7604, ChNe Email:dcoope@sandia.gov]
[Building: AML, 337] [Room #: 120] [Plate #: 337-142-1101/1100] [Text:
Port #1] [Requested: Don Cooper 272-7604, ChNe Email:dcoope@sandia.gov]
[Tue Jun 29 09:54:19 MDT 1999]
STATUS:
No status entered.
Problem id: 13884 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: deann brewer [277-4733]
DESCRIPTION:
PAR [Contact: deann brewer 277-4733, math Email:brewer@math.unm.edu]
[Building: humanities, 81] [Room #: 358] [Plate #: 81-378-1204] [Text: ]
[Requested: susan pinter 76067, math Email:pinter@math.unm.edu] [Tue Jun
29 11:40:26 MDT 1999]
STATUS:
No status entered.
Problem id: 13900 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Elliott Bailey [277-4447]
DESCRIPTION:
PAR [Contact: Elliott Bailey 277-4447, Physics and Astronomy
Email:ebailey@panda1.phys.unm.edu] [Building: Physics and Astronomy, 207]
[Room #: Trailer I] [Plate #:
207-nt-1125,207-nt-1127,207-nt-1131,207-nt-1129] [Text: Port 1 on each of
the
STATUS:
No status entered.
Problem id: 13901 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Barry S. Kues [7-3626]
DESCRIPTION:
PAR [Contact: Barry S. Kues 7-3626, Earth and Planetary Sciences ^
Email:bkues@unm.edu] [Building: Northrop Hall, 24] [Room #: 147a] ^ [Plate
#: 24-B17-1185/1186] [Text: Activate Port 1 [1185] ASAP. This ^ is 2nd
Request! First Req on 6/9/99] [Re
STATUS:
RES: First port in plate was activated previously, now activated the
second port. TB
RESOLUTION:
First port in plate was activated previously, now activated the ^ second
port. TB
Problem id: 13902 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Aladdin Yaqub [277-5895]
DESCRIPTION:
PAR [Contact: Aladdin Yaqub 277-5895, Philosophy Email:ayaqub@unm.edu]
[Building: Humanities, 81] [Room #: 529] [Plate #: 81-81_478-1259] [Text:
] [Requested: , Email:] [Wed Jun 30 15:23:56 MDT 1999]
STATUS:
No status entered.
Problem id: 13903 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mary Harris [7-2925]
DESCRIPTION:
PAR [Contact: Mary Harris 7-2925, College of Education Deans Office
Email:mharris@unm.edu] [Building: Education Office, 63] [Room #: 223B &
223B] [Plate #: 63-63_118A-1225-1235] [Text: Activate all 10 ports: these
ports are in some type of cu
STATUS:
No status entered.
Problem id: 13913 Status: RES Catagory: NET
Occured: 07/01/1999 Component: Network
Assi to: mjones Created by:
Contact: mikep [277-8135]
DESCRIPTION:
Paged DSIG on this but they say it's a network problem so here it is ^
again. For several days I haven't been able to get to ^
www.installshield.com. I contacted them by phone and they say they ^ are
up but traceroute, ping and nslook fail. Why?
STATUS:
RES: UUnet engineers resolved a problem with one of their transit routers.
They will be doing an emergency maintenance on it tonight, as they have
had other issues with it. Access to installshield.com is now available so
I closed the trouble ticket with ANS. please close 7-2-99 MAJ
RESOLUTION:
UUnet engineers resolved a problem with one of their transit routers. ^
They will be doing an emergency maintenance on it tonight, as they ^ have
had other issues with it. Access to installshield.com is now ^ available
so I closed the trouble ticke
Problem id: 13915 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Tim Johnson [7-6142]
DESCRIPTION:
PAR [Contact: Tim Johnson 7-6142, Continuing Education
Email:trjohn@unm.edu] [Building: Continuing Education - South Complex,
258] [Room #: 209] [Plate #: 259-209 / 1411-12] [Text: Please activate the
second port [port 2]] [Requested: , E
Problem id: 13916 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Tim Johnson [277-6142]
DESCRIPTION:
PAR [Contact: Tim Johnson 277-6142, Continung Education
Email:trjohn@unm.edu] [Building: Continuing Ed - South Complex, 258] [Room
#: 209] [Plate #: 259-209/1405-08 & 259-209/1413-14] [Text: Ports 1 & 3 on
1st plate not working, Port 2 on 2
Problem id: 13920 Status: RES Catagory: NET
Occured: 07/01/1999 Component: Network
Assi to: mjones Created by:
Contact: John Goodman [277-3934]
DESCRIPTION:
Network slowdown - Prof Bader, CIRT-BCN and Albuequerque-T3 LIne ^
h3-0.cnss116.albuquerque.t3.ans.net out of CIRT huge packet loss 75%. ^ in
EECE - call Support staff in EECE John Goodman at 277-3934 if this ^ can
be resolved asap. alm/HD
STATUS:
RES: Internet slowdown and accessibility have been resolved. UUnet
engineers resolved a problem with one of their transit routers last night.
please close 7-2-99 MAJ
RESOLUTION:
Internet slowdown and accessibility have been resolved. UUnet engineers ^
resolved a problem with one of their transit routers last night. ^ please
close 7-2-99 MAJ
Problem id: 13929 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Karen Talley [246-6449]
DESCRIPTION:
PAR [Contact: Karen Talley 246-6449, ATR Inst. Email:atalley@unm.edu]
[Building: UNM SNL Advanced Material Lab Parcel 2, 337] [Room #: 134]
[Plate #: 337-337_CIRT WC-1220] [Text: Please activate this port]
[Requested: , Email:] [Fri Jul
Problem id: 13930 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Karen Talley [246-6449]
DESCRIPTION:
PAR [Contact: Karen Talley 246-6449, ATR Inst. Email:ktalley@unm.edu]
[Building: UNM SNL Advanced Material Lab Parcel 2, 337] [Room #: 106]
[Plate #: 337-337_CIRT WC-1102] [Text: please activate this port]
[Requested: , Email:] [Fri Jul
Problem id: 13932 Status: RES Catagory: NET
Occured: 07/02/1999 Component: Network
Assi to: mjones Created by:
Contact: Matt Nichols [2773427/9251259]
DESCRIPTION:
several computers on the hokona hall cellar in the theater are not on ^
the network. some of the several ip addres are 129.24.181.77 and ^
129.24.181.78 Some of the computers on the RESNET network are down ^ for
the weekend contact Chris Angs 9250150
STATUS:
RES: We discovered a broken fiber patch cable at the Zone hub where the
connector attaches to the Zone switch. I replaced this cable and
successfully brought the connections to Hokona hall back on line. please
close 7-2-99 MAJ
RESOLUTION:
We discovered a broken fiber patch cable at the Zone hub where the ^
connector attaches to the Zone switch. I replaced this cable and ^
successfully brought the connections to Hokona hall back on line. ^ please
close 7-2-99 MAJ
Problem id: 13933 Status: RES Catagory: NET
Occured: 07/02/1999 Component: Network
Assi to: Network Created by:
Contact: Karen Bowman [7-3150]
DESCRIPTION:
karen is not able to connect to the network several things have been ^
tried ping gatway ok ping machine none config ok gag.
STATUS:
RES: We discovered a broken fiber patch cable at the Zone hub where the
connector attaches to the Zone switch. I replaced this cable and
successfully brought the connections to Hokona hall back on line. please
close 7-2-99 MAJ
RESOLUTION:
We discovered a broken fiber patch cable at the Zone hub where the ^
connector attaches to the Zone switch. I replaced this cable and ^
successfully brought the connections to Hokona hall back on line. ^ please
close 7-2-99 MAJ
Problem id: 13943 Status: ACT Catagory: NET
Occured: 07/03/1999 Component: net
Assi to: Created by:
Contact: mark jones [277-8097]
DESCRIPTION:
network... Phisics and astronomy is reporting a Smerf Attack from user07
on primenet.com someone is >Pinging the network..... contacted mark jones
from com group......