This is a report of the problems from the last week.

There are 26 total problems: 19 active and 7 resolved

Problem id: 12756 Status: ACT Catagory: NET
Occured: 03/16/1999 Component: Network
Assi to: mjones Created by:
Contact: Randy E. [7-1978]


DESCRIPTION:
Slow response time between Valenica and Main Campus. Using a custom ^ application STATUS:
I've been running ping scripts to the router at Valencia for over a week now with very good response times. I cleared the counters on the router and also checked the interface resets (none recorded) and found this unit to be functioning properly. I talked to Randy (4-7-99) and he said that he will get some information from the clients at Valencia on Monday 4-12-99 as he will be going there to setup some machines. I also let Randy know that we will be upgrading the Valencia router hopefully within the next couple weeks.

Problem id: 13311 Status: ACT Catagory: NET
Occured: 05/05/1999 Component: Network
Assi to: mjones Created by:
Contact: Gene Lott [277-7310]


DESCRIPTION:
when this server[129.24.157.200]tires to ping outside and has a ^ sinificant problem getting out of the gateway [129.24.152.1] STATUS:
I talked to Gene Lott and he indicated that his dial-in clients are having problems getting to a mail server (bia.edu) in Denver. Traceroutes show a slowdown between MaeWest and a doi network. It also indicates that it's using the vBNS route to reach its destination. I contacted engineers from vBNS and they are currently working on the problem. I called Gene and gave him an update. more to come

Problem id: 13566 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: DaveL Created by:
Contact: Suzie Marbury [70695]


DESCRIPTION:
PAR [Contact: Suzie Marbury 70695, Law School Email:marbury@unm.edu] ^ [Building: Law School, ] [Room #: 1330] [Plate #: 1330a-1416] [Text: ^ Please hookup 1330a-1416 to the zylogic] [Requested: , Email:] [Fri ^ May 28 09:48:38 MDT 1999] STATUS:
Found bad xylogic box. Will be swapping out for different one.dal 6/4/99 Plate still inactive, changing box did not help. Everything that can be checked or swapped has been done. Suspect interference of some kind on cable run. Will trouble shoot with telecom. dal 6/7/99

Problem id: 13671 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Rick Maes [277-9557]


DESCRIPTION:
PAR [Contact: Rick Maes 277-9557, Parking Services Email:twropwr@unm.edu] [Building: Parking Services, 125] [Room #: basement] [Plate #: 125-1-1104/05] [Text: Activate both ports, ie. Basement has no room numbers!] [Requested: , Email:] [ STATUS:
No status entered.

Problem id: 13672 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Cliff Created by:
Contact: Tim Johnson [7-6142]


DESCRIPTION:
PAR [Contact: Tim Johnson 7-6142, Continuing Education ^ Email:trjohn@unm.edu] [Building: Continuing Education - South ^ Complex, 258] [Room #: cubicles] [Plate #: 25--201A-1155] [Text: ^ Networking jack is no longer working. It is already active, STATUS:
RES: Port already active. Looked at by Cliff. Close. dal 6/11/99 RESOLUTION:
Port already active. Looked at by Cliff. Close. dal 6/11/99

Problem id: 13673 Status: ACT Catagory: NET
Occured: 06/07/1999 Component: Network
Assi to: airdale Created by:
Contact: Barbara Rigg-Healy [277-8147]


DESCRIPTION:
HD-SES. Interrupted tape backup of Pod Mac servers across backbone ^ with IP protocol. No problems within subnet, only occurs with remote ^ location. Please contact BRH or SES for more info. STATUS:
No status entered.

Problem id: 13674 Status: COM Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: Denise [277-3716]


DESCRIPTION:
NIR [Contact: Denise 277-3716, Womens Resource Email:dmweide@unm.edu] ^ [Building: Mesa Vista , 56] [Room #: 1169] [Plate #: 5610991210/11] ^ [Text: ] [Requested: , Email:] [Mon Jun 7 12:16:22 MDT 1999] RESOLUTION:
Told contact to call telecom. Close. dal 6/7/99

Problem id: 13676 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Debra Evans [277-0570]


DESCRIPTION:
PAR [Contact: Debra Evans 277-0570, Chemistry Email:debi@unm.edu] [Building: Bandelier Hall East, 8] [Room #: 130] [Plate #: 8-8_103-1238] [Text: Please activate the following port] [Requested: , Email:] [Mon Jun 7 14:31:29 MDT 1999] STATUS:
No status entered.

Problem id: 13684 Status: COM Catagory: NET
Occured: 06/08/1999 Component: Network
Assi to: airdale Created by:
Contact: Matt Allen [7-5572]


DESCRIPTION:
Room 339 of Humanities, English Dept. can't get network connectivity ^ HD-MDC RESOLUTION:
Changed port connection to a different repeater, everything works fine ^ now. Close. dal 7/9/99

Problem id: 13685 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Eric Nudell [7-5860]


DESCRIPTION:
PAR [Contact: Eric Nudell 7-5860, Library Technology Development Email:emnudell@unm.edu] [Building: Zimmerman Library, 53] [Room #: 226] [Plate #: 53-205-1635] [Text: Activate 53-205-1635 as ethernet.] [Requested: , Email:] [Tue Jun 8 15 STATUS:
No status entered.

Problem id: 13692 Status: COM Catagory: NET
Occured: 06/09/1999 Component: Network
Assi to: airdale Created by:
Contact: Catherine [7-6128]


DESCRIPTION:
2 Machines in Scholes hall appear to be intermittenly loosing ^ connections Greg Gomez checked them and indicated that it appears to ^ be a network issue. As of this morning they have no connectivity from ^ those machines. Related to network rewire in RESOLUTION:
Ran a temperary daisy chain to both machines, problem will be fixed ^ when new wires are ran by Kellly cable starting within the next week. ^ dal 6/9/99

Problem id: 13694 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Jim Connolly [7-9447]


DESCRIPTION:
PAR [Contact: Jim Connolly 7-9447, Earth & Planetary Sciences Email:connolly@unm.edu] [Building: Northrop Hall, 24] [Room #: 147A] [Plate #: 24-b17-1185/1186] [Text: Please activate ONE port on this plate] [Requested: , Email:] [Wed Jun STATUS:
No status entered.

Problem id: 13695 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Dan Matthews [277-5164]


DESCRIPTION:
PAR [Contact: Dan Matthews 277-5164, Psycology Email:danda@unm.edu] [Building: Psycology Clinic, 44] [Room #: 110] [Plate #: 44b09a-1106/07] [Text: ] [Requested: , Email:] [Wed Jun 9 14:40:44 MDT 1999] STATUS:
No status entered.

Problem id: 13696 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Jeannine [246-6206]


DESCRIPTION:
PAR [Contact: Jeannine 246-6206, Albuquerque Economic Development ^ Email:jaylward@abq.org] [Building: Research Park, 332] [Room #: 214] ^ [Plate #: 332-332_114-1307] [Text: Please call Jeannine to clarify, ^ but she needs connectivity to an intern STATUS:
RES: Port activated per request contact notified. Close. dal 6/11/99 RESOLUTION:
Port activated per request contact notified. Close. dal 6/11/99

Problem id: 13702 Status: ACT Catagory: NET
Occured: 06/10/1999 Component: Network
Assi to: airdale Created by:
Contact: Sharon Kubler [7-0617]


DESCRIPTION:
Biology is experiencing network slow downs. Karl Malivik [lan Admin ^ for Biology] has determined it is not a Novell issue. He inidcates ^ 'someone is generating trash on the network.' HD-MC STATUS:
Could not find any unusual problem on the network. Problem seems to be primarily a ACCESS DATABASE problem. User will have the database compacted to see if that resolves the problem and then contact us with the results. JL 5/10/99. Received mail from Sharon that after the compaction that things are running much faster, I told her that we would keep this problem open until Karl gets back and can touch base with us. JL.5/11/99

Problem id: 13703 Status: ACT Catagory: NET
Occured: 06/10/1999 Component: Network
Assi to: Unknown Created by:
Contact: Angela Battle [924-1839]


DESCRIPTION:
Angela Battle is trying to get into Netscape from her mac pc at home ^ but gets a message the server is refusing Netscape. STATUS:
Call was taken by command center. Talked to operations and transfered the problem to the help desk, they will follow up with the user. I called and left a message on the users answering machine and told her that she more than likely had a config problem, I told her that for further help on a problem like this she needs to contact the help desk. In this particular case problem(13903) I told her to contact me GILBERT_HD at the help desk. GG - left message with client 6/10/99

Problem id: 13705 Status: COM Catagory: NET
Occured: 06/10/1999 Component: Network
Assi to: Network Created by:
Contact: Angela Battle [924-1839]


DESCRIPTION:
User Angela Battle [924-1839] is trying to get to Netscape from her ^ Mac PC at home but gets message that the server is refusing Netscape. RESOLUTION:
duplicate of 13703. closed. JL

Problem id: 13709 Status: ACT Catagory: NET
Occured: 06/10/1999 Component: Network
Assi to: airdale Created by:
Contact: Bill Stanley [7-1096]


DESCRIPTION:
Social Science Bldg [Political Science] has no network access. I ^ tried pinging 129.24.202.135 and 129.24.200.1 and .2 Not getting ^ response from either. HD-MDC STATUS:
Effecting various building on campus. Had calls from Hodgin Hall, Scholes , EECE, Anderson School of Mgmt. Found a hard fault light on the router at EECE. This caused an outage in Zones 3 and 5. Did a hard reset on the cards and reset the router. Will monitor for the next few day. dal 6/11/99

Problem id: 13710 Status: RES Catagory: NET
Occured: 06/10/1999 Component: Network
Assi to: airdale Created by:
Contact: operations [277-8113]


DESCRIPTION:
getting lots of calls on campus with people not getting on to the ^ network,,,dgr dept,,cirt and other sites. STATUS:
RES: Duplicate of problem 13709. Close. dal 6/11/99 RESOLUTION:
Duplicate of problem 13709. Close. dal 6/11/99

Problem id: 13717 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Jim Connolly [7-9447]


DESCRIPTION:
PAR [Contact: Jim Connolly 7-9447, Earth & Planetary Sciences Email:connolly@unm.edu] [Building: Northrop Hall, 24] [Room #: 224B] [Plate #: 24-220b-1263/1264] [Text: Both ports need to be active. Currently one port is active.] [Requested: STATUS:
No status entered.

Problem id: 13718 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Jeremy Hockett [277-6356]


DESCRIPTION:
PAR [Contact: Jeremy Hockett 277-6356, American Studies Email:hockettj@unm.edu] [Building: Ortega Hall, 79] [Room #: 303] [Plate #: 79-79_325A-1102] [Text: port 1] [Requested: , Email:] [Fri Jun 11 14:14:55 MDT 1999] STATUS:
No status entered.

Problem id: 13719 Status: ACT Catagory: NET
Occured: 06/11/1999 Component: Network
Assi to: airdale Created by:
Contact: Elena [277-9220]


DESCRIPTION:
Buisiness service department is very slow. Internet is very slow, Ipx ^ is also slow. pinges the the ip and notice that is was scrolling ^ slow. it is running slow. Almost to the point where IPX is not ^ running at all. in vending office room 4. MJR STATUS:
No status entered.

Problem id: 13720 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Cliff Anderson [7-8091]


DESCRIPTION:
PAR [Contact: Cliff Anderson 7-8091, ATR Email:canders@unm.edu] [Building: Science and Technologies, 337] [Room #: 251] [Plate #: 337- ? ?] [Text: Plate has no ID, Please see Cliff prior to dispatch.] [Requested: , Email:] [Fri Jun 11 15: STATUS:
No status entered.

Problem id: 13721 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Cliff Anderson [7-8091]


DESCRIPTION:
PAR [Contact: Cliff Anderson 7-8091, ATR Email:canders@unm.edu] [Building: Science and Technologies, 337] [Room #: 267] [Plate #: 337- ? ?] [Text: Plate has no ID, Please see Cliff prior to dispatch.] [Requested: , Email:] [Fri Jun 11 15: STATUS:
No status entered.

Problem id: 13722 Status: ACT Catagory: NET
Occured: 06/11/1999 Component: Network
Assi to: airdale Created by:
Contact: Dan Brewer [277-7038]


DESCRIPTION:
There seems to be router that in down in the Humanities Dept. I ^ pinged the router with the IP 198.83.81.1 and I recieved no responce ^ from it. We have had several call from that zone with no network ^ connection. GILBERT_HD STATUS:
No status entered.

Problem id: 13723 Status: ACT Catagory: NET
Occured: 06/11/1999 Component: Network
Assi to: airdale Created by:
Contact: Sue [2777803]


DESCRIPTION:
Computers are very slow in the SRC. They need to be up before ^ 5:00pm.I pinged tthe router and it seemed very slow. This same ^ problem has occurred since 3:30pm.MJR_HD STATUS:
No status entered.