This is a report of the problems from the last week.
There are 46 total problems: 21 active and 25 resolved
Problem id: 13311 Status: ACT Catagory: NET
Occured: 05/05/1999 Component: Network
Assi to: mjones Created by:
Contact: Gene Lott [277-7310]
DESCRIPTION:
when this server[129.24.157.200]tires to ping outside and has a ^
sinificant problem getting out of the gateway [129.24.152.1]
STATUS:
I talked to Gene Lott and he indicated that his dial-in clients are having
problems getting to a mail server (bia.edu) in Denver. Traceroutes show a
slowdown between MaeWest and a doi network. It also indicates that it's
using the vBNS route to reach its destination. I contacted engineers from
vBNS and they are currently working on the problem. I called Gene and gave
him an update. more to come
Problem id: 13673 Status: ACT Catagory: NET
Occured: 06/07/1999 Component: Network
Assi to: airdale Created by:
Contact: Barbara Rigg-Healy [277-8147]
DESCRIPTION:
HD-SES. Interrupted tape backup of Pod Mac servers across backbone ^ with
IP protocol. No problems within subnet, only occurs with remote ^
location. Please contact BRH or SES for more info.
STATUS:
No status entered.
Problem id: 13762 Status: ACT Catagory: NET
Occured: 06/15/1999 Component: Network
Assi to: jlutz Created by:
Contact: j perry [2774730]
DESCRIPTION:
ip from joann office to DSH is not working.the server is not ^ responding
but if she use s ipx the server responds~ej
STATUS:
Verified that spanning tree was turned off on switches that the
fileservers are attached to. Following up w/Kelly on other changes that
need to implimented. JL 5/15/99
Problem id: 13790 Status: ACT Catagory: NET
Occured: 06/18/1999 Component: Network
Assi to: jlutz Created by:
Contact: Karl [2771243]
DESCRIPTION:
In Biology, Castettery Hall, they experiencing a very massive slow ^ down.
It is occuring on all machines in Castettery Hall. It has been ^ going on
for about three days. It gets better and then it well get ^ worse as the
day goes by. Using IPX, and I
STATUS:
Working w/Nortel Eng. to analyis problem. Also connected Karl w/IRC for
support on office WORKGROUP setups. JL. 6/28
Problem id: 14123 Status: ACT Catagory: NET
Occured: 07/20/1999 Component: 346-4001
Assi to: mjones Created by:
DESCRIPTION:
Tina called up to say she was trying to dial into the 2 hour line and ^ it
just kept ringing until she got the message that the computer she ^ was
dialing got disconnected. There are a lot of users but I do see ^ some
ports that are open.
STATUS:
Commgrp is currently working with MCI Worldcom to resolve the problem.
More to come. MAJ
Problem id: 14126 Status: ACT Catagory: NET
Occured: 07/21/1999 Component: Network
Assi to: mjones Created by:
Contact: Derek Roff [7-4804]
DESCRIPTION:
Have problems with users connecting to the server. They are on the ^
appletalk network. John lutz was working on the problem but closed ^ out
the trouble ticket. It might be a good idea the talk to john ^ about this
problem. Derek is in Ortega Hall in
STATUS:
No status entered.
Problem id: 14137 Status: ACT Catagory: SW
Occured: 07/21/1999 Component: T1 frame
Assi to: Created by:
Contact: Akeem [18002272218]
DESCRIPTION:
u.s west called to inform us that T1 circuit keeps comming in and out of
service.Reference # 54hcgl 501702.
STATUS:
No status entered.
Problem id: 14157 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: deric roff [74804]
DESCRIPTION:
PAR [Contact: deric roff 74804, lenguage in lerning center ^
Email:derek@unm.edu] [Building: ortega hall, 79] [Room #: 108] [Plate ^ #:
79-114-1124/25] [Text: ] [Requested: , Email:] [Fri Jul 23 ^ 13:10:53 MDT
1999]
STATUS:
Don't know what port contact needs. Left v-mail, waiting to hear back. dal
7/27/99 Both ports to be activated. dal 7/28/99
Problem id: 14176 Status: COM Catagory: NET
Occured: 07/26/1999 Component: Network
Assi to: Network Created by:
Contact: Tony Valdez [2778248]
DESCRIPTION:
He called and requested that networking call him with an update to ^ Los
Alamos's ongoing networking problem
RESOLUTION:
Although already updated, this NPR stems from 14152 which is still ^ open
and now updated. Closing this one. TB
Problem id: 14182 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: BRETT TESTING [BRETT TESTING]
DESCRIPTION:
PAR [Contact: BRETT TESTING BRETT TESTING, BRETT TESTING ^
Email:daimyo@unm.edu] [Building: BRETT TESTING, 153] [Room #: 153] ^
[Plate #: BRETT TESTING] [Text: BRETT TESTING] [Requested: , Email:] ^
[Mon Jul 26 09:59:08 MDT 1999]
RESOLUTION:
Testing completed
Problem id: 14183 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: BRETT TESTING [BRETT TESTING]
DESCRIPTION:
PAR [Contact: BRETT TESTING BRETT TESTING, BRETT TESTING ^
Email:daimyo@unm.edu] [Building: BRETT TESTING, 153] [Room #: 153] ^
[Plate #: BRETT TESTING] [Text: BRETT TESTING] [Requested: , Email:] ^
[Mon Jul 26 10:04:42 MDT 1999]
RESOLUTION:
Testing completed
Problem id: 14184 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: BRETT TESTING [BRETT TESTING]
DESCRIPTION:
PAR [Contact: BRETT TESTING BRETT TESTING, BRETT TESTING ^
Email:daimyo@unm.edu] [Building: BRETT TESTING, 153] [Room #: 153] ^
[Plate #: BRETT TESTING] [Text: BRETT TESTING] [Requested: , Email:] ^
[Mon Jul 26 10:07:44 MDT 1999]
RESOLUTION:
testing complete
Problem id: 14185 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: BRETT TESTING [BRETT TESTING]
DESCRIPTION:
PAR [Contact: BRETT TESTING BRETT TESTING, BRETT TESTING ^
Email:daimyo@unm.edu] [Building: BRETT TESTING, 153] [Room #: 153] ^
[Plate #: BRETT TESTING] [Text: BRETT TESTING] [Requested: , Email:] ^
[Mon Jul 26 10:16:35 MDT 1999]
RESOLUTION:
testing complete
Problem id: 14186 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: BRETT TESTING [BRETT TESTING]
DESCRIPTION:
PAR [Contact: BRETT TESTING BRETT TESTING, BRETT TESTING ^
Email:daimyo@unm.edu] [Building: BRETT TESTING, 153] [Room #: 153] ^
[Plate #: BRETT TESTING] [Text: BRETT TESTING] [Requested: , Email:] ^
[Mon Jul 26 10:18:02 MDT 1999]
RESOLUTION:
testing complete
Problem id: 14187 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: BRETT TESTING [BRETT TESTING]
DESCRIPTION:
PAR [Contact: BRETT TESTING BRETT TESTING, BRETT TESTING ^
Email:daimyo@unm.edu] [Building: BRETT TESTING, 153] [Room #: 153] ^
[Plate #: BRETT TESTING] [Text: BRETT TESTING] [Requested: , Email:] ^
[Mon Jul 26 10:26:12 MDT 1999]
RESOLUTION:
testing complete
Problem id: 14188 Status: COM Catagory: NET
Occured: 07/26/1999 Component: Network
Assi to: canders Created by:
Contact: Liz [277-5035]
DESCRIPTION:
The Legal Office in Scholes hall is not on the network. They were ^ just
rewired and had a connection on Fri. I pinged and did not get a ^ response
to a gateway and to a ip. MJR
RESOLUTION:
No problem found. Legal Office up and running when I followed up on this
NPR Cliff.
Problem id: 14189 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Yinglong Guo [277-2366]
DESCRIPTION:
PAR [Contact: Yinglong Guo 277-2366, Mechanical Engerneering
Email:ylguo@unm.edu] [Building: Mechanical Engerneering, 122] [Room #:
407] [Plate #: 122-3-4-009] [Text: Port 1] [Requested: , Email:] [Mon Jul
26 12:17:31 MDT 1999]
STATUS:
No status entered.
Problem id: 14190 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Fred Phillips [277-1140]
DESCRIPTION:
PAR [Contact: Fred Phillips 277-1140, Telecommunications Alarms ^
Email:alarman@unm.edu] [Building: Bandalier East , 0000] [Room #: ^ b103]
[Plate #: b103-1229-32] [Text: ] [Requested: , Email:] [Mon Jul ^ 26
13:02:03 MDT 1999]
RESOLUTION:
Port already active, contact notified. Close. dal 7/27/99
Problem id: 14191 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Fred Phillips [277-1140]
DESCRIPTION:
PAR [Contact: Fred Phillips 277-1140, Telecommunications Alarms ^
Email:alarman@unm.edu] [Building: Bandalier East , 0000] [Room #: ^ b103]
[Plate #: b103-1229-32 1-2-3-4] [Text: ] [Requested: , Email:] ^ [Mon Jul
26 13:03:21 MDT 1999]
RESOLUTION:
Repeat of 14190. Close. dal 7/27/99
Problem id: 14192 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Nicole Gendler [277-7058]
DESCRIPTION:
PAR [Contact: Nicole Gendler 277-7058, Dept. Of Physcology ^
Email:ngendler@unm.edu] [Building: Login Hall, 34] [Room #: 220] ^ [Plate
#: 34-247-1109/10] [Text: Activate both ports] [Requested: , ^ Email:]
[Mon Jul 26 14:13:58 MDT 1999]
RESOLUTION:
Repeat of problem report 14146. Close. dal 7/27/99
Problem id: 14193 Status: COM Catagory: NET
Occured: 07/26/1999 Component: Network
Assi to: canders Created by:
Contact: Ram Das [863-5501]
DESCRIPTION:
User and adminstrator from Gallup Campus with gateway 198.59.172.1 ^
responding just fine. Although the switch 198.59.172.2 is not ^
responding. And the IP 198.59.172.62 had a 27% packet loss. ^ GILBERT_HD.
RESOLUTION:
This problem is on the client's LAN. The WAN supporting Gallup Campus ^ is
working fine. Only 2 workstations were reportedly having a problem ^
connecting to UNM Cashiering Server and Corporate Time. Internet access
from Gallup Campus working fin
Problem id: 14194 Status: COM Catagory: NET
Occured: 07/26/1999 Component: Network
Assi to: canders Created by:
Contact: Ram Das [863-7639]
DESCRIPTION:
This is an alternative phone number to the previous page concering ^
Gallup Campus
RESOLUTION:
Closed, please refer to npr 14193. Cliff. ^
Problem id: 14195 Status: ACT Catagory: NET
Occured: 07/26/1999 Component: Network
Assi to: mjones Created by:
Contact: Derek [2774804]
DESCRIPTION:
He has been having this problem since November, was paged last week ^ and
Derek did not get a responce back. He would like to talk with ^ someone in
the networking group. He has been having many people drop ^ off the server
connections. mjr
STATUS:
No status entered.
Problem id: 14196 Status: ACT Catagory: NET
Occured: 07/26/1999 Component: 346-4000
Assi to: canders Created by:
Contact: Debra Stibeck [821-6893]
DESCRIPTION:
Debra called bact to say she is still having the problem of getting ^ the
error message "Disconnected from computer" when she dials'in on ^ 4000 &
4001. This has been happening since last week. She will be ^ home from
9-11 on 7/27/99. She now says tha
STATUS:
No status entered.
Problem id: 14199 Status: COM Catagory: NET
Occured: 07/27/1999 Component: Network
Assi to: canders Created by:
Contact: Sue Rashligh [7-7803]
DESCRIPTION:
There are several servers that connect to Los Alamos and Valenica in ^ the
student services bld. the port # is 872-2155 is one of the ^ partial port
numbers. One of the servers is unmccw2.unm.edu phillip ^ 7-4848
RESOLUTION:
The server in question was having a problem. Once this unit completely
crashed and was brought back online the problem was resolved. Cliff
Problem id: 14202 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Ken Carpenter [277-2829]
DESCRIPTION:
PAR [Contact: Ken Carpenter 277-2829, Chemical and Nuclear ^
Email:kenc@unm.edu] [Building: Farris Engineering Center, 119] [Room ^ #:
037c] [Plate #: 119-051a-1147] [Text: I really need to know if ^ this is
supposed to be activated already or not.
RESOLUTION:
Port already active contact notified. Close. dal 7/28/99
Problem id: 14203 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Dan Squiers [277-4626]
DESCRIPTION:
PAR [Contact: Dan Squiers 277-4626, Psycology Email:dsquiers@unm.edu]
[Building: Logan Hall , 34] [Room #: b68d] [Plate #: 34-b47-1281/82]
[Text: ] [Requested: , Email:] [Tue Jul 27 11:10:25 MDT 1999]
STATUS:
No status entered.
Problem id: 14204 Status: ACT Catagory: NET
Occured: 07/27/1999 Component: Network
Assi to: canders Created by:
Contact: Andrea Mammoli [277-9215]
DESCRIPTION:
Cant read mail or use web because he uses IMAC, port is active. Can't ^
make an IP connection. Would like to talk to whoever is on call. MJR
STATUS:
No status entered.
Problem id: 14205 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: CHUCK PHILLIPS [7-8038]
DESCRIPTION:
PAR [Contact: CHUCK PHILLIPS 7-8038, CIRT Email:c-huckp@unm.edu] [Building:
ESC POD SOUTH SIDE, 2] [Room #: 107] [Plate #: 5 port 12] [Text: Need to
have port 12 activated on plate 5] [Requested: , Email:] [Tue Jul 27
11:25:09 MDT 1999]
STATUS:
No status entered.
Problem id: 14207 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Woody Compton [277-2812]
DESCRIPTION:
PAR [Contact: Woody Compton 277-2812, Student Union ^
Email:wcompton@unm.edu] [Building: Student Union Building, 60] [Room ^ #:
145] [Plate #: 60-232-81-82, 60-232-79-80] [Text: Activate all ^ four
ports.] [Requested: , Email:] [Tue Jul 27 14:4
RESOLUTION:
Ports activated per request, contact notified. Close. dal 7/28/99
Problem id: 14208 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Woody Compton [277-2872]
DESCRIPTION:
PAR [Contact: Woody Compton 277-2872, Student Union ^
Email:wcompton@unm.edu] [Building: Student Union Building , 60] [Room ^ #:
Food Court Area] [Plate #: 60-232-1177/78] [Text: Activate both ^ Ports]
[Requested: , Email:] [Tue Jul 27 14:46:27
RESOLUTION:
Ports activated per request, contact notified. Close. dal 7/28/99
Problem id: 14209 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Woody Compton [277-2872]
DESCRIPTION:
PAR [Contact: Woody Compton 277-2872, Student Union ^
Email:wcompton@unm.edu] [Building: Student Union Building , 60] [Room ^ #:
Information Booth !st Floor] [Plate #: 60-202-1125/26] [Text: ^ Activate
Booth Ports] [Requested: , Email:] [Tue Ju
RESOLUTION:
Ports activated per request, contact notified. Close. dal 7/28/99
Problem id: 14210 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Woody Compton [277-2872]
DESCRIPTION:
PAR [Contact: Woody Compton 277-2872, Student Union ^
Email:wcompton@unm.edu] [Building: Student Union Building , 60] [Room ^ #:
201] [Plate #: 60-202-1115/16] [Text: Activate Booth Ports] ^ [Requested:
, Email:] [Tue Jul 27 14:54:00 MDT 1999]
RESOLUTION:
Ports activated per request, contact notified. Close. dal 7/28/99
Problem id: 14211 Status: COM Catagory: NET
Occured: 07/27/1999 Component: Network
Assi to: unassign Created by:
Contact: Matt [7-8136]
DESCRIPTION:
This is a test page: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 ^ 20
21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 ^ 43 44
45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60
RESOLUTION:
Test - no solution
Problem id: 14215 Status: COM Catagory: NET
Occured: 07/27/1999 Component: Network
Assi to: Network Created by:
Contact: rich [7-8113]
DESCRIPTION:
cannot get on to Internet outside UNM.
RESOLUTION:
With Commgrp direction Operations rest a switch and ISP router to ^ regain
connectivity on Internet. Cliff
Problem id: 14217 Status: COM Catagory: SW
Occured: 07/28/1999 Component: network
Assi to: Created by:
Contact: Ken [345-1748]
DESCRIPTION:
Ken from tech net call to report T1 circuit 50dhca93589 keeps bouncing
every thirty seconds he said its node 2 also ken called us west trouble
ticket #sc41748 Kelly L. from network group was notifyed she walk me
through reset centillion 100 .
RESOLUTION:
I can page out for a problem and that it. I tryed netscaping with no
avail. netscape still has a problem..
Problem id: 14220 Status: COM Catagory: NET
Occured: 07/28/1999 Component: Network
Assi to: Network Created by:
Contact: roy mousumi [2774148]
DESCRIPTION:
In building 24 room 147, one of the ports is not working propertly ^
24-24_B17A-1187/88. We connect two computers that are working two ^ these
ports and the one on the right most side does not respond [the ^ computer
is not able to reach the net].~ej
RESOLUTION:
Replaced damaged patch cable in wiring center to resolve this problem. ^
Cliff
Problem id: 14221 Status: ACT Catagory: NET
Occured: 07/28/1999 Component: Network
Assi to: canders Created by:
Contact: Ram Das [836-7639]
DESCRIPTION:
Gallup Branch having intermittent connect problems. Traceroutes to ^
198.59.172.1 produced 63 and 89% packet loss. No users able to access ^
UNM or off campus sites. Gilbert_hd
STATUS:
Other intermittent problems seem to be apearing in various areas of
Campus. Traceroute to off campus sites seem to be hanging at the ANS. The
traceroute I used was www.hotmail.com Gilbert-hd
Problem id: 14222 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mike Robertson [70383]
DESCRIPTION:
PAR [Contact: Mike Robertson 70383, CIRT/ACS/AIS Email:mrobert@unm.edu]
[Building: CIRT, 153] [Room #: 166E] [Plate #: B64-69/70] [Text: Need
second port hot - only one hot currently] [Requested: Mary Hanson 7-8068,
CIRT/ACS/AIs Email:mhans
STATUS:
No status entered.
Problem id: 14223 Status: COM Catagory: NET
Occured: 07/29/1999 Component: Network
Assi to: Network Created by:
Contact: Tom Beesom [345-1748]
DESCRIPTION:
Tom from technet to report that the are unable to get traffic across ^
linkset link. They have no response from router 198.59.130.49
RESOLUTION:
Problem resolved. Remote CSU/DSU was in loopback mode. Once taken out ^
link came back online. Cliff
Problem id: 14224 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Ken Carpenter [277-2829]
DESCRIPTION:
PAR [Contact: Ken Carpenter 277-2829, Chemical and Nuclear Engineering
Email:kenc@unm.edu] [Building: Farris Engineering, 119] [Room #: 205]
[Plate #: 119-03-02-010] [Text: Need second port activated on this wall
plate! I know there may not b
STATUS:
No status entered.
Problem id: 14225 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Derek Hamilton [277-4870]
DESCRIPTION:
PAR [Contact: Derek Hamilton 277-4870, Psychology ^
Email:dahamilt@unm.edu] [Building: Logan Hall, 34] [Room #: 278a] ^ [Plate
#: 34-247-1181/1182] [Text: ] [Requested: , Email:] [Thu Jul ^ 29 10:53:46
MDT 1999]
STATUS:
Richard Harris 7-5023. Hubs are full waiting to hear from one of two
contacts. dal 7/30/99
Problem id: 14226 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Tom Chapman [74862]
DESCRIPTION:
PAR [Contact: Tom Chapman 74862, University secretaries office
Email:tchapman@unm.edu] [Building: Scholes, 10] [Room #: 101A] [Plate #:
10-207A-11 11/12] [Text: double port activation] [Requested: , Email:]
[Thu Jul 29 11:27:19 MDT 1999]
STATUS:
No status entered.
Problem id: 14227 Status: ACT Catagory: NET
Occured: 07/29/1999 Component: Network
Assi to: Network Created by:
Contact: Karen Talley [246-6449]
DESCRIPTION:
UNM-SNL 337 Rm.162 Port Number 337-1-1117 User is having intermittent
problems, possibly loose wire About every ten minutes the network flashes
out then in When I ping 129.24.67.159 I get an alright response with no
packet loss.
STATUS:
No status entered.
Problem id: 14234 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Jim Connolly [277-9447]
DESCRIPTION:
PAR [Contact: Jim Connolly 277-9447, Earth and Planetary Sciences
Email:connolly@unm.edu] [Building: Northrop Hall, 24] [Room #: B20A]
[Plate #: 24-b17a-1249/1250] [Text: BOTH ports need to be active [only one
is currently active]] [Requeste
STATUS:
No status entered.
Problem id: 14235 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Dick Harris [7-5023]
DESCRIPTION:
PAR [Contact: Dick Harris 7-5023, Psychology Email:rharris@unm.edu] ^
[Building: Logan Hall, 34] [Room #: 278A] [Plate #: 34-34_247-1181 / ^
1182] [Text: please activeate both port on this plate. If no room on ^ HUB
please contact for info on disc
RESOLUTION:
Repeat of 14225. Close. dal 7/30/99