This is a report of the problems from the last week.
There are 33 total problems: 16 active and 17 resolved
Problem id: 12756 Status: ACT Catagory: NET
Occured: 03/16/1999 Component: Network
Assi to: mjones Created by:
Contact: Randy E. [7-1978]
DESCRIPTION:
Slow response time between Valenica and Main Campus. Using a custom ^
application
STATUS:
I've been running ping scripts to the router at Valencia for over a week
now with very good response times. I cleared the counters on the router
and also checked the interface resets (none recorded) and found this unit
to be functioning properly. I talked to Randy (4-7-99) and he said that he
will get some information from the clients at Valencia on Monday 4-12-99
as he will be going there to setup some machines. I also let Randy know
that we will be upgrading the Valencia router hopefully within the next
couple weeks.
Problem id: 13311 Status: ACT Catagory: NET
Occured: 05/05/1999 Component: Network
Assi to: mjones Created by:
Contact: Gene Lott [277-7310]
DESCRIPTION:
when this server[129.24.157.200]tires to ping outside and has a ^
sinificant problem getting out of the gateway [129.24.152.1]
STATUS:
I talked to Gene Lott and he indicated that his dial-in clients are having
problems getting to a mail server (bia.edu) in Denver. Traceroutes show a
slowdown between MaeWest and a doi network. It also indicates that it's
using the vBNS route to reach its destination. I contacted engineers from
vBNS and they are currently working on the problem. I called Gene and gave
him an update. more to come
Problem id: 13673 Status: ACT Catagory: NET
Occured: 06/07/1999 Component: Network
Assi to: airdale Created by:
Contact: Barbara Rigg-Healy [277-8147]
DESCRIPTION:
HD-SES. Interrupted tape backup of Pod Mac servers across backbone ^ with
IP protocol. No problems within subnet, only occurs with remote ^
location. Please contact BRH or SES for more info.
STATUS:
No status entered.
Problem id: 13702 Status: ACT Catagory: NET
Occured: 06/10/1999 Component: Network
Assi to: airdale Created by:
Contact: Sharon Kubler [7-0617]
DESCRIPTION:
Biology is experiencing network slow downs. Karl Malivik [lan Admin ^ for
Biology] has determined it is not a Novell issue. He inidcates ^ 'someone
is generating trash on the network.' HD-MC
STATUS:
Could not find any unusual problem on the network. Problem seems to be
primarily a ACCESS DATABASE problem. User will have the database compacted
to see if that resolves the problem and then contact us with the results.
JL 5/10/99. Received mail from Sharon that after the compaction that
things are running much faster, I told her that we would keep this problem
open until Karl gets back and can touch base with us. JL.5/11/99
Problem id: 13709 Status: ACT Catagory: NET
Occured: 06/10/1999 Component: Network
Assi to: airdale Created by:
Contact: Bill Stanley [7-1096]
DESCRIPTION:
Social Science Bldg [Political Science] has no network access. I ^ tried
pinging 129.24.202.135 and 129.24.200.1 and .2 Not getting ^ response from
either. HD-MDC
STATUS:
Effecting various building on campus. Had calls from Hodgin Hall, Scholes
, EECE, Anderson School of Mgmt. Found a hard fault light on the router at
EECE. This caused an outage in Zones 3 and 5. Did a hard reset on the
cards and reset the router. Will monitor for the next few day. dal 6/11/99
Problem id: 13762 Status: ACT Catagory: NET
Occured: 06/15/1999 Component: Network
Assi to: jlutz Created by:
Contact: j perry [2774730]
DESCRIPTION:
ip from joann office to DSH is not working.the server is not ^ responding
but if she use s ipx the server responds~ej
STATUS:
Verified that spanning tree was turned off on switches that the
fileservers are attached to. Following up w/Kelly on other changes that
need to implimented. JL 5/15/99
Problem id: 13790 Status: ACT Catagory: NET
Occured: 06/18/1999 Component: Network
Assi to: jlutz Created by:
Contact: Karl [2771243]
DESCRIPTION:
In Biology, Castettery Hall, they experiencing a very massive slow ^ down.
It is occuring on all machines in Castettery Hall. It has been ^ going on
for about three days. It gets better and then it well get ^ worse as the
day goes by. Using IPX, and I
STATUS:
Working w/Nortel Eng. to analyis problem. Also connected Karl w/IRC for
support on office WORKGROUP setups. JL. 6/28
Problem id: 13815 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Chris Burrell [7-1259]
DESCRIPTION:
PAR [Contact: Chris Burrell 7-1259, electrical and nuclear ^ engineering
Email:cburrell@unm.edu] [Building: electrical and nuclear ^ engineering,
46] [Room #: l230] [Plate #: 46-211/1155/56] [Text: ] ^ [Requested: ,
Email:] [Tue Jun 22 15:35:16
STATUS:
Port one already active awaiting word from contact. dal 6/23/99 Unable to
reach contact by phone, sent e-mail. dal 6/24/99 Contact unavailable. Room
had three plates with three activations, only saw one PC in room. Waiting
to hear from contacts supervisor. dal 6/25/99 Spoke with a Dr. Kauffman at
engineering, he will look into what is needed and will contact me. dal
7/6/99
Problem id: 13903 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Mary Harris [7-2925]
DESCRIPTION:
PAR [Contact: Mary Harris 7-2925, College of Education Deans Office ^
Email:mharris@unm.edu] [Building: Education Office, 63] [Room #: 223B ^ &
223B] [Plate #: 63-63_118A-1225-1235] [Text: Activate all 10 ports: ^
these ports are in some type of cu
STATUS:
Hubs are full awaiting PR to install switch. dal 7/8/99
Problem id: 13949 Status: COM Catagory: NET
Occured: 07/06/1999 Component: Network
Assi to: tbecker Created by:
Contact: Lois [79028]
DESCRIPTION:
port 85-264-1133 stopped working this weekend in Student Services ^
Center. Lois indicates that there was an equipment changes done by us ^ on
Saturday [switching the hubs for a swithc on Sat. morning.] This ^ port
has not been workig since that switc
STATUS:
RES: The connections in question were working today; possibly related to
one of the new switches not having had spanning tree disabled yet. TB
RESOLUTION:
The connections in question were working today; possibly related to ^ one
of the new switches not having had spanning tree disabled yet. TB
Problem id: 13950 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Richard Jackson [7-2410]
DESCRIPTION:
PAR [Contact: Richard Jackson 7-2410, Student Health ^
Email:rjackson@unm.edu] [Building: Student Health, ] [Room #: 226] ^
[Plate #: 73-73_238A-1424] [Text: Please activate this port] ^ [Requested:
, Email:] [Tue Jul 6 09:08:01 MDT 1999]
STATUS:
RES: Port activated per request, contact notified. Close. dal 7/8/99
RESOLUTION:
Port activated per request, contact notified. Close. dal 7/8/99
Problem id: 13951 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: dave Created by:
Contact: Richard Jackson [7-2410]
DESCRIPTION:
PAR [Contact: Richard Jackson 7-2410, Student Health ^
Email:rjackson@unm.edu] [Building: Student Health, ] [Room #: 210] ^
[Plate #: 73-73_238A-1413] [Text: Please deactivate this port] ^
[Requested: , Email:] [Tue Jul 6 09:09:54 MDT 1999]
STATUS:
RES: Port deactivated per request, contact notified. Close. dal 7/8/99
RESOLUTION:
Port deactivated per request, contact notified. Close. dal 7/8/99
Problem id: 13952 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Richard Jackson [7-2410]
DESCRIPTION:
PAR [Contact: Richard Jackson 7-2410, Student Health ^
Email:rjackson@unm.edu] [Building: Student Health, ] [Room #: 214] ^
[Plate #: 73-73_238A-1512] [Text: Please deactivate this port] ^
[Requested: , Email:] [Tue Jul 6 09:10:56 MDT 1999]
STATUS:
RES: Port deactivated per request, contact notified. Close. dal 7/8/99
RESOLUTION:
Port deactivated per request, contact notified. Close. dal 7/8/99
Problem id: 13953 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Richard Jackson [7-2410]
DESCRIPTION:
PAR [Contact: Richard Jackson 7-2410, Student Health ^
Email:rjackson@unm.edu] [Building: Student Health, ] [Room #: 218b] ^
[Plate #: 73-73_238A-1420] [Text: Please deactivate this port] ^
[Requested: , Email:] [Tue Jul 6 09:11:39 MDT 1999]
STATUS:
RES: Port deactivated per request, contact notified. Close. dal 7/8/99
RESOLUTION:
Port deactivated per request, contact notified. Close. dal 7/8/99
Problem id: 13954 Status: COM Catagory: NET
Occured: 07/06/1999 Component: Network
Assi to: tbecker Created by:
Contact: Jeannine [246-6206]
DESCRIPTION:
This problem was paged on fri Jul 2nd unfortunately no one answered ^ the
phone on there end. She wants a response asap. Two work stations ^ seem to
be down since fri. Mariano Ramirez -hdesk
STATUS:
RES: The IBN wasn't an issue. User isn't sure exactly what happened; the
machines that she had a problem with are working now. TB
RESOLUTION:
The IBN wasn't an issue. User isn't sure exactly what happened; the ^
machines that she had a problem with are working now. TB
Problem id: 13955 Status: COM Catagory: NET
Occured: 07/06/1999 Component: Network
Assi to: tbecker Created by:
Contact: lois [76419]
DESCRIPTION:
Another port at student services not working after equipment changes ^
[switching hub and switch] done over the weekend. Port 85_264_1181. ^
Associated with previous problem. [New page due to problem listings ^ not
showing up on web page. Being check
STATUS:
RES: The connections in question were working today; possibly related to
one of the new switches not having had spanning tree disabled yet. TB
RESOLUTION:
The connections in question were working today; possibly related to ^ one
of the new switches not having had spanning tree disabled yet. TB
Problem id: 13958 Status: COM Catagory: NET
Occured: 07/06/1999 Component: Network
Assi to: tbecker Created by:
Contact: Vida Hirschy [277-9629]
DESCRIPTION:
Student Services Center [85] b-69 b-90 these are both MAC labs that ^
belong to the College of Education. They are having Intermitent ^ problems
with there network. If it is not completely down, it is very ^ slow
Gilbert_hd.
STATUS:
RES: Users throughout the building were affected. Found that one of Gene
Lott's workers, Victor, was trying to bring up a new OpenLinux system and
was not aware he was blitzing the whole building. They said they would
clean up their act. TB
RESOLUTION:
Users throughout the building were affected. Found that one of Gene ^
Lott's workers, Victor, was trying to bring up a new OpenLinux system ^
and was not aware he was blitzing the whole building. They said they ^
would clean up their act. TB ^
Problem id: 13960 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [7-2588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 7-2588, LTD, ZIMLIB Email:mariod@unm.edu]
[Building: Zimmerman Library, 53] [Room #: B77] [Plate #: 53-B76B-2446]
[Text: Activate Xylogics Term Server on 53-B76B-2446] [Requested: ,
Email:] [Tue Jul 6 15:47
STATUS:
No status entered.
Problem id: 13973 Status: COM Catagory: NET
Occured: 07/07/1999 Component: Network
Assi to: tbecker Created by:
Contact: JoAnn Perry [74730]
DESCRIPTION:
Aaron B. and Rosemary are unable to see Netware servers in ^ operations.
Others are able to see them. JoAnn has investigated a ^ config problem to
no avail. HD-MDC
STATUS:
RES: These are working now, partially due to the Netware client being
changed. At Jo Ann's suggestion, I'm closing the NPR. TB
RESOLUTION:
These are working now, partially due to the Netware client being ^
changed. At Jo Ann's suggestion, I'm closing the NPR. TB
Problem id: 13977 Status: COM Catagory: NET
Occured: 07/07/1999 Component: Network
Assi to: Network Created by:
Contact: Ruly Rico [79061]
DESCRIPTION:
All user in Student Financial Aide [Mesa Vista]do not have network ^
access. I am able to ping the router 129.24.152.1 and the switch ^
129.24.152.2. Unable to ping any machines past that point in that ^ area.
HD-MDC
STATUS:
RES: Web and TPX access problems solved by resetting ports on the Cirt
router.
RESOLUTION:
Web and TPX access problems solved by resetting ports on the Cirt ^
router.
Problem id: 13980 Status: COM Catagory: NET
Occured: 07/07/1999 Component: Network
Assi to: Network Created by:
Contact: John Austin [272-5233/]
DESCRIPTION:
Report that user at Carrie Tingley are able to access all UNM sites ^ but
are unable to access sites outside the UNM domain. Traceroute ^ from
John's machines to non UNM sites. cth-support.unm.edu seem to ^ hang at
the router 129.24.48.1 Please page J
STATUS:
RES: Web and TPX access problems solved by resetting ports on the Cirt
router.
RESOLUTION:
Web and TPX access problems solved by resetting ports on the Cirt ^
router. ^
Problem id: 13981 Status: COM Catagory: NET
Occured: 07/07/1999 Component: Network
Assi to: Network Created by:
Contact: Ryan [277-9220 or 9221]
DESCRIPTION:
Similar to problem #13980 in Carrie Tingley. Users in 176.1 subnet ^
[Hokona and SRC] cannot reach outside of unm.edu.
STATUS:
RES: Web and TPX access problems solved by resetting ports on the Cirt
router.
RESOLUTION:
Web and TPX access problems solved by resetting ports on the Cirt ^
router. ^
Problem id: 13982 Status: COM Catagory: NET
Occured: 07/07/1999 Component: Network
Assi to: Network Created by:
Contact: John Sibrya [277-2016]
DESCRIPTION:
Can't reach web sites outside unm. Tracert fails after cirtbcn He is ^ in
Santa Clara but had same problem from hokona last night. MikeP ^ reported.
STATUS:
RES: Web and TPX access problems solved by resetting ports on the Cirt
router.
RESOLUTION:
Web and TPX access problems solved by resetting ports on the Cirt ^
router. ^
Problem id: 13983 Status: COM Catagory: NET
Occured: 07/07/1999 Component: Network
Assi to: AIRDALE Created by:
Contact: beverly/jerri [2727973/2727900]
DESCRIPTION:
people on room 202W are not being able to get on the network. they ^ have
a server which also is down for the same reason. Their IP ^ address are
129.24.64.64, 129.24.67.115, 129.24.67.116 These ^ computers were working
fine yesterday; however, the da
STATUS:
RES: Due to a wrong room number the connection to these machines was
accidently disconnected. Port reactivated, contact notified. Close. dal
7/7/99
RESOLUTION:
Due to a wrong room number the connection to these machines was ^
accidently disconnected. Port reactivated, contact notified. Close. ^ dal
7/7/99
Problem id: 13985 Status: COM Catagory: NET
Occured: 07/07/1999 Component: Network
Assi to: Network Created by:
Contact: joann [74730]
DESCRIPTION:
some people on cirt are not being able to logon on the cirtserver.~ej
STATUS:
RES: One machine upgraded to NT, another had IP reconfigured; Joann and
Mickey report users appear to be OK now.
RESOLUTION:
One machine upgraded to NT, another had IP reconfigured; Joann and ^
Mickey report users appear to be OK now.
Problem id: 13986 Status: COM Catagory: NET
Occured: 07/07/1999 Component: Network
Assi to: Network Created by:
Contact: Lois Greisbaum []
DESCRIPTION:
Another port at student services not working after equipment changes ^
[switching hub and switch] done over the weekend. Port 85_264_1207. ^ Same
problem reported with port 85_264_1130.
STATUS:
RES: Was able to telnet from the plate, and establish a TPX session. Lois
is working with their local network person on machine configs. TB
RESOLUTION:
Was able to telnet from the plate, and establish a TPX session. Lois ^ is
working with their local network person on machine configs. TB
Problem id: 13987 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Anna Marie [277-2111]
DESCRIPTION:
PAR [Contact: Anna Marie 277-2111, College of fine arts
Email:anamowrr@unm.edu] [Building: Center for the arts , 62] [Room #:
2115] [Plate #: 1171 ] [Text: ] [Requested: , Email:] [Wed Jul 7 14:19:45
MDT 1999]
STATUS:
No status entered.
Problem id: 13995 Status: ACT Catagory: NET
Occured: 07/08/1999 Component: Network
Assi to: tbecker Created by:
Contact: Marin [78086]
DESCRIPTION:
Marin is unable to connect to the file server [cirtsrvr] Aaron B. ^
investigated it yesterday afternoon and asked that we put in a ^ problem
report this morning. HD-MDC
STATUS:
No status entered.
Problem id: 14000 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Matt [277-3427]
DESCRIPTION:
PAR [Contact: Matt 277-3427, H computer camp ^ Email:mattmic2@yahoo.com]
[Building: Hokona Hall, 59] [Room #: 00000] ^ [Plate #: 59_3b-1422] [Text:
] [Requested: , Email:] [Thu Jul 8 ^ 10:34:38 MDT 1999]
STATUS:
I was able to telnet using his address, and connect to web sites with
Netscape on our laptop. They're having problems between their machines as
well as to the web. HD's Mariano is working with them by phone, and will
ask IRC to help out if necessary.
Problem id: 14001 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Ayhin [277-8656]
DESCRIPTION:
PAR [Contact: Ayhin 277-8656, Law Email:hartt@law.unm.edu] [Building:
Bertton Hall, ] [Room #: 1319] [Plate #: 218 32 27a-1243/44, 218 32
27a-1221/22] [Text: ] [Requested: , Email:] [Thu Jul 8 11:00:33 MDT 1999]
STATUS:
No status entered.
Problem id: 14004 Status: ACT Catagory: NET
Occured: 07/08/1999 Component: Network
Assi to: tbecker Created by:
Contact: Toni Heart [7-8657]
DESCRIPTION:
server Juris is polling for a network session and it cannot get to ^
it.After numerous times of trying connect it will lose its ^ connection.
Toni would like to speak with Dave. Mariano Hdesk
STATUS:
Have called Toni and left messages, but no contact yet.
Problem id: 14011 Status: ACT Catagory: NET
Occured: 07/08/1999 Component: Network
Assi to: tbecker Created by:
Contact: Dimetri [277-1720]
DESCRIPTION:
Physics and Astronomy reports their network is being attacked ^
STATUS:
Have called Dimetri and left messages, but no contact yet.
Problem id: 14023 Status: RES Catagory: NET
Occured: 07/09/1999 Component: Network
Assi to: Network Created by:
Contact: Mark Koson [925-5638]
DESCRIPTION:
There are 4 computers in the pit that are not connecting to the ^ network.
They are using dhcp. I am able to ping the router ^ 129.24.64.1 so Its not
that this mans port only has 1117/18 Please ^ give me a call First at
7-4848
STATUS:
RES: The Pit ticket system is running on standby power because commercial
power is off in most of the building for some kind of maintenance. The
four PC's in question are powered also, but not the network rack; Mark
changed the power connection to the rack to bring it up.
RESOLUTION:
The Pit ticket system is running on standby power because commercial ^
power is off in most of the building for some kind of maintenance. ^ The
four PC's in question are powered also, but not the network rack; ^ Mark
changed the power connection to