This is a report of the problems from the last week.
There are 34 total problems: 32 active and 2 resolved
Problem id: 13311 Status: ACT Catagory: NET
Occured: 05/05/1999 Component: Network
Assi to: mjones Created by:
Contact: Gene Lott [277-7310]
DESCRIPTION:
when this server[129.24.157.200]tires to ping outside and has a ^
sinificant problem getting out of the gateway [129.24.152.1]
STATUS:
I talked to Gene Lott and he indicated that his dial-in clients are having
problems getting to a mail server (bia.edu) in Denver. Traceroutes show a
slowdown between MaeWest and a doi network. It also indicates that it's
using the vBNS route to reach its destination. I contacted engineers from
vBNS and they are currently working on the problem. I called Gene and gave
him an update. more to come
Problem id: 13673 Status: ACT Catagory: NET
Occured: 06/07/1999 Component: Network
Assi to: airdale Created by:
Contact: Barbara Rigg-Healy [277-8147]
DESCRIPTION:
HD-SES. Interrupted tape backup of Pod Mac servers across backbone ^ with
IP protocol. No problems within subnet, only occurs with remote ^
location. Please contact BRH or SES for more info.
STATUS:
No status entered.
Problem id: 13762 Status: ACT Catagory: NET
Occured: 06/15/1999 Component: Network
Assi to: jlutz Created by:
Contact: j perry [2774730]
DESCRIPTION:
ip from joann office to DSH is not working.the server is not ^ responding
but if she use s ipx the server responds~ej
STATUS:
Verified that spanning tree was turned off on switches that the
fileservers are attached to. Following up w/Kelly on other changes that
need to implimented. JL 5/15/99
Problem id: 13790 Status: ACT Catagory: NET
Occured: 06/18/1999 Component: Network
Assi to: jlutz Created by:
Contact: Karl [2771243]
DESCRIPTION:
In Biology, Castettery Hall, they experiencing a very massive slow ^ down.
It is occuring on all machines in Castettery Hall. It has been ^ going on
for about three days. It gets better and then it well get ^ worse as the
day goes by. Using IPX, and I
STATUS:
Working w/Nortel Eng. to analyis problem. Also connected Karl w/IRC for
support on office WORKGROUP setups. JL. 6/28
Problem id: 14123 Status: ACT Catagory: NET
Occured: 07/20/1999 Component: 346-4001
Assi to: mjones Created by:
DESCRIPTION:
Tina called up to say she was trying to dial into the 2 hour line and ^ it
just kept ringing until she got the message that the computer she ^ was
dialing got disconnected. There are a lot of users but I do see ^ some
ports that are open.
STATUS:
Commgrp is currently working with MCI Worldcom to resolve the problem.
More to come. MAJ
Problem id: 14126 Status: ACT Catagory: NET
Occured: 07/21/1999 Component: Network
Assi to: mjones Created by:
Contact: Derek Roff [7-4804]
DESCRIPTION:
Have problems with users connecting to the server. They are on the ^
appletalk network. John lutz was working on the problem but closed ^ out
the trouble ticket. It might be a good idea the talk to john ^ about this
problem. Derek is in Ortega Hall in
STATUS:
No status entered.
Problem id: 14137 Status: ACT Catagory: SW
Occured: 07/21/1999 Component: T1 frame
Assi to: Created by:
Contact: Akeem [18002272218]
DESCRIPTION:
u.s west called to inform us that T1 circuit keeps comming in and out of
service.Reference # 54hcgl 501702.
STATUS:
No status entered.
Problem id: 14195 Status: ACT Catagory: NET
Occured: 07/26/1999 Component: Network
Assi to: mjones Created by:
Contact: Derek [2774804]
DESCRIPTION:
He has been having this problem since November, was paged last week ^ and
Derek did not get a responce back. He would like to talk with ^ someone in
the networking group. He has been having many people drop ^ off the server
connections. mjr
STATUS:
No status entered.
Problem id: 14196 Status: ACT Catagory: NET
Occured: 07/26/1999 Component: 346-4000
Assi to: canders Created by:
Contact: Debra Stibeck [821-6893]
DESCRIPTION:
Debra called bact to say she is still having the problem of getting ^ the
error message "Disconnected from computer" when she dials'in on ^ 4000 &
4001. This has been happening since last week. She will be ^ home from
9-11 on 7/27/99. She now says tha
STATUS:
No status entered.
Problem id: 14203 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Dan Squiers [277-4626]
DESCRIPTION:
PAR [Contact: Dan Squiers 277-4626, Psycology Email:dsquiers@unm.edu] ^
[Building: Logan Hall , 34] [Room #: b68d] [Plate #: 34-b47-1281/82] ^
[Text: ] [Requested: , Email:] [Tue Jul 27 11:10:25 MDT 1999]
STATUS:
Waiting to hear from contact if he needs both ports active or not. dal
8/4/99
Problem id: 14204 Status: ACT Catagory: NET
Occured: 07/27/1999 Component: Network
Assi to: canders Created by:
Contact: Andrea Mammoli [277-9215]
DESCRIPTION:
Cant read mail or use web because he uses IMAC, port is active. Can't ^
make an IP connection. Would like to talk to whoever is on call. MJR
STATUS:
No status entered.
Problem id: 14221 Status: ACT Catagory: NET
Occured: 07/28/1999 Component: Network
Assi to: canders Created by:
Contact: Ram Das [836-7639]
DESCRIPTION:
Gallup Branch having intermittent connect problems. Traceroutes to ^
198.59.172.1 produced 63 and 89% packet loss. No users able to access ^
UNM or off campus sites. Gilbert_hd
STATUS:
Other intermittent problems seem to be apearing in various areas of
Campus. Traceroute to off campus sites seem to be hanging at the ANS. The
traceroute I used was www.hotmail.com Gilbert-hd
Problem id: 14224 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Ken Carpenter [277-2829]
DESCRIPTION:
PAR [Contact: Ken Carpenter 277-2829, Chemical and Nuclear Engineering
Email:kenc@unm.edu] [Building: Farris Engineering, 119] [Room #: 205]
[Plate #: 119-03-02-010] [Text: Need second port activated on this wall
plate! I know there may not b
STATUS:
No status entered.
Problem id: 14225 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Derek Hamilton [277-4870]
DESCRIPTION:
PAR [Contact: Derek Hamilton 277-4870, Psychology ^
Email:dahamilt@unm.edu] [Building: Logan Hall, 34] [Room #: 278a] ^ [Plate
#: 34-247-1181/1182] [Text: ] [Requested: , Email:] [Thu Jul ^ 29 10:53:46
MDT 1999]
STATUS:
Richard Harris 7-5023. Hubs are full waiting to hear from one of two
contacts. dal 7/30/99 Deactivate ports 1131/1132 dal 8/5/99
Problem id: 14227 Status: ACT Catagory: NET
Occured: 07/29/1999 Component: Network
Assi to: canders Created by:
Contact: Karen Talley [246-6449]
DESCRIPTION:
UNM-SNL 337 Rm.162 Port Number 337-1-1117 User is having intermittent ^
problems, possibly loose wire About every ten minutes the network ^
flashes out then in When I ping 129.24.67.159 I get an alright ^ response
with no packet loss.
STATUS:
I think the patch cable was loose at the patch panel in the wiring center.
I moved the client to the alternate port on faceplate to initially resolve
this issue. Will continue to monitor throughout week. Cliff
Problem id: 14272 Status: ACT Catagory: NET
Occured: 08/03/1999 Component: Network
Assi to: canders Created by:
Contact: Richard [272-7276]
DESCRIPTION:
Research Park [Long Term Ecol.] has not netword activity. No one in ^ that
dept. can get out. Can ping router and switch but they get no ^ response
on tracreroutes from there. HD-MDC
STATUS:
No status entered.
Problem id: 14274 Status: ACT Catagory: NET
Occured: 08/03/1999 Component: Network
Assi to: canders Created by:
Contact: tim thomas [277-2083]
DESCRIPTION:
Tim reported possible ping attack, packet loss on vbns and 198.83.5.5 ^
router seems to be flooded
STATUS:
No status entered.
Problem id: 14275 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Shawn Charles [277-3784]
DESCRIPTION:
PAR [Contact: Shawn Charles 277-3784, Information Systems
Email:scharles@ppd.unm.edu] [Building: Physical Plant, 204] [Room #:
114/114A] [Plate #: 205-205-1255, 204-205-1289/90] [Text: ] [Requested: ,
Email:] [Tue Aug 3 13:51:07 MDT 1999
STATUS:
No status entered.
Problem id: 14276 Status: ACT Catagory: NET
Occured: 08/03/1999 Component: Network
Assi to: canders Created by:
Contact: David Vick [272-7322]
DESCRIPTION:
There is network problems getting out of the research Park on ^
university. I when ahead and pinged the router that they gave me ^ which
is 129.24.64.1 and I got a good response but than when I pinged ^ david's
computer I did not get a response His Co
STATUS:
I did not get a response His Computer ip is 129.24.67.87. He claims that
he has acces to is lan but cannot get out of the bldg. He claims that this
is affecting about 50 to a 100 computers. He also told me that htis
problem has been going on since this morning. Can you please check this
out. If you have any other questions call me at the Help Desk at 277-4848
Phillip
Problem id: 14288 Status: ACT Catagory: NET
Occured: 08/04/1999 Component: Network
Assi to: canders Created by:
Contact: Hy Pran [2-7165]
DESCRIPTION:
People are still having networking problems getting out of the bldg. ^ I
am not getting a ping r response from his machine[129.24.67.128]. ^ This
looks like the same problem from yesterday phillip 7-4848
STATUS:
Several people from the science and tech park are unable to get network
access outside of their bldg. The name of the building in the previous
page is the science and tech on university. Milton Lau at 272-7157 is also
affected by this problem. HD-SES
Problem id: 14289 Status: COM Catagory: NET
Occured: 08/04/1999 Component: Network
Assi to: Network Created by:
Contact: Phillip [7-4848]
DESCRIPTION:
The name of the building in the previous page is the science and tech ^ on
university
STATUS:
RES: moved the information to the status of the real problem - HD-MDC
RESOLUTION:
moved the information to the status of the real problem - HD-MDC
Problem id: 14291 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Gary Essenpreis [277-9607]
DESCRIPTION:
PAR [Contact: Gary Essenpreis 277-9607, Development Office
Email:gesssen@unm.edu] [Building: 700 Lomas NE, Woodward 2] [Room #: 203]
[Plate #: 700-2-1324/25] [Text: Port 1] [Requested: , Email:] [Wed Aug 4
16:39:54 MDT 1999]
STATUS:
No status entered.
Problem id: 14292 Status: ACT Catagory: NET
Occured: 08/04/1999 Component: Network
Assi to: canders Created by:
Contact: Gary Essenpreis [277-9607]
DESCRIPTION:
HD: Scott Parker Development Office, 700 Lomas NE Bad connector on ^ cable
in Wiring Closet. Says it's the one plugged into BS3-2. for ^ plate number
700-2-1326 ary says he can wiggle the cable and it will ^ work for a
while.
STATUS:
No status entered.
Problem id: 14296 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Jim Connolly [7-9447]
DESCRIPTION:
PAR [Contact: Jim Connolly 7-9447, Earth & Planetary Sciences ^
Email:connolly@unm.edu] [Building: Northrop Hall, 24] [Room #: 135] ^
[Plate #: 24-b17a-1239/1240] [Text: Activate one port; Disconnect ^ port
connected to 24-b17a-1145/1146] [Request
STATUS:
RES: Port activated per request, contact notified. Close. dal 8/22/99
RESOLUTION:
Port activated per request, contact notified. Close. dal 8/22/99
Problem id: 14297 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Amanda Twichel [277-5104]
DESCRIPTION:
PAR [Contact: Amanda Twichel 277-5104, Political Science
Email:afarmer@unm.edu] [Building: Social Sciences, 78] [Room #: 2043]
[Plate #: 78-78_2050-1142] [Text: Activate Port] [Requested: , Email:]
[Thu Aug 5 10:44:57 MDT 1999]
STATUS:
No status entered.
Problem id: 14298 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Don Cooper [2-7604]
DESCRIPTION:
PAR [Contact: Don Cooper 2-7604, ChNE Email:dcoope@sandia.gov] [Building:
AML, 337] [Room #: 226] [Plate #: 337-142-1210/11] [Text: ] [Requested:
Anisha Quiroz 2-7633, SNL CSU880 Sandia Email:?] [Thu Aug 5 11:10:55 MDT
1999]
STATUS:
No status entered.
Problem id: 14301 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Farid Hamjavar [505-277-8039]
DESCRIPTION:
PAR [Contact: Farid Hamjavar 505-277-8039, CIRT-CSOS
Email:hamjavar@unm.edu] [Building: CIRT Machine room, 153] [Room #: 107]
[Plate #: 00000000] [Text: ] [Requested: , Email:] [Thu Aug 5 14:35:59 MDT
1999]
STATUS:
No status entered.
Problem id: 14303 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mary Berrens [7-8145]
DESCRIPTION:
PAR [Contact: Mary Berrens 7-8145, CIRT-IRC Email:mberrens@unm.edu]
[Building: CIRT, 153] [Room #: 138] [Plate #: 153-128A-1213/14] [Text: ]
[Requested: , Email:] [Thu Aug 5 16:21:58 MDT 1999]
Problem id: 14304 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Yvette Castro [277-9792]
DESCRIPTION:
PAR [Contact: Yvette Castro 277-9792, risk management
Email:yacastr@unm.edu] [Building: Onate Hall, 156] [Room #: 140] [Plate #:
156-233-1219/20] [Text: Please activate both ports - not in DB - installed
last week] [Requested: , Email:] [
Problem id: 14305 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Jim Connolly [7-9447]
DESCRIPTION:
PAR [Contact: Jim Connolly 7-9447, Earth & Planetary Sciences
Email:connolly@unm.edu] [Building: Northrop Hall, 24] [Room #: 306E]
[Plate #: 24-220b-1129/1130] [Text: Need BOTH ports active [only one is
currently on]. Thanks.] [Requested:
Problem id: 14307 Status: ACT Catagory: NET
Occured: 08/06/1999 Component: Network
Assi to: Network Created by:
Contact: Phillip [277-4848]
DESCRIPTION:
There seems to be a problem between sprintlink and ANS. I know that you
can't do much but I a just letting you know. One site the I tried to
traceroute is nmefcu.org If you get any info please let the HD know
Phillip 7-4848
STATUS:
No status entered.
Problem id: 14310 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Evelyn Bond [277-1664]
DESCRIPTION:
PAR [Contact: Evelyn Bond 277-1664, Chemistry Email:ebond@unm.edu]
[Building: Chemistry, 22] [Room #: 270] [Plate #: 22-77-1148] [Text: ]
[Requested: , Email:] [Fri Aug 6 11:45:49 MDT 1999]
Problem id: 14314 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Dan Cosper [277-2794]
DESCRIPTION:
PAR [Contact: Dan Cosper 277-2794, Albuquerque Teachers Institute
Email:dcosper@unm.edu] [Building: Mesa Vist Hall, 56] [Room #: 2041]
[Plate #: 56-56_2015-1224] [Text: ] [Requested: , Email:] [Fri Aug 6
13:15:44 MDT 1999]
Problem id: 14315 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Dan Cosper [277-2794]
DESCRIPTION:
PAR [Contact: Dan Cosper 277-2794, Albuquerque Teachers Institute
Email:dcosper@unm.edu] [Building: Mesa Vist Hall, 56] [Room #: 2043]
[Plate #: 56-56_2015-1226] [Text: ] [Requested: , Email:] [Fri Aug 6
13:17:31 MDT 1999]