This is a report of the problems from the last week.
There are 36 total problems: 25 active and 11 resolved
Problem id: 13673 Status: ACT Catagory: NET
Occured: 06/07/1999 Component: Network
Assi to: airdale Created by:
Contact: Barbara Rigg-Healy [277-8147]
DESCRIPTION:
HD-SES. Interrupted tape backup of Pod Mac servers across backbone ^ with
IP protocol. No problems within subnet, only occurs with remote ^
location. Please contact BRH or SES for more info.
STATUS:
No status entered.
Problem id: 13762 Status: ACT Catagory: NET
Occured: 06/15/1999 Component: Network
Assi to: jlutz Created by:
Contact: j perry [2774730]
DESCRIPTION:
ip from joann office to DSH is not working.the server is not ^ responding
but if she use s ipx the server responds~ej
STATUS:
Verified that spanning tree was turned off on switches that the
fileservers are attached to. Following up w/Kelly on other changes that
need to implimented. JL 5/15/99
Problem id: 13790 Status: ACT Catagory: NET
Occured: 06/18/1999 Component: Network
Assi to: jlutz Created by:
Contact: Karl [2771243]
DESCRIPTION:
In Biology, Castettery Hall, they experiencing a very massive slow ^ down.
It is occuring on all machines in Castettery Hall. It has been ^ going on
for about three days. It gets better and then it well get ^ worse as the
day goes by. Using IPX, and I
STATUS:
Working w/Nortel Eng. to analyis problem. Also connected Karl w/IRC for
support on office WORKGROUP setups. JL. 6/28
Problem id: 14126 Status: ACT Catagory: NET
Occured: 07/21/1999 Component: Network
Assi to: mjones Created by:
Contact: Derek Roff [7-4804]
DESCRIPTION:
Have problems with users connecting to the server. They are on the ^
appletalk network. John lutz was working on the problem but closed ^ out
the trouble ticket. It might be a good idea the talk to john ^ about this
problem. Derek is in Ortega Hall in
STATUS:
Same as problem report #14195
Problem id: 14137 Status: ACT Catagory: SW
Occured: 07/21/1999 Component: T1 frame
Assi to: Created by:
Contact: Akeem [18002272218]
DESCRIPTION:
u.s west called to inform us that T1 circuit keeps comming in and out of
service.Reference # 54hcgl 501702.
STATUS:
No status entered.
Problem id: 14195 Status: ACT Catagory: NET
Occured: 07/26/1999 Component: Network
Assi to: mjones Created by:
Contact: Derek [2774804]
DESCRIPTION:
He has been having this problem since November, was paged last week ^ and
Derek did not get a responce back. He would like to talk with ^ someone in
the networking group. He has been having many people drop ^ off the server
connections. mjr
STATUS:
Cliff and I installed a 350 switch and repatched all the PC's in the lab
on 8-5-99. Will monitor the connections when they return on 8-16-99. More
to come MAJ
Problem id: 14204 Status: ACT Catagory: NET
Occured: 07/27/1999 Component: Network
Assi to: canders Created by:
Contact: Andrea Mammoli [277-9215]
DESCRIPTION:
Cant read mail or use web because he uses IMAC, port is active. Can't ^
make an IP connection. Would like to talk to whoever is on call. MJR
STATUS:
Left message with client; still looking into this issue. Cliff
Problem id: 14297 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Amanda Twichel [277-5104]
DESCRIPTION:
PAR [Contact: Amanda Twichel 277-5104, Political Science ^
Email:afarmer@unm.edu] [Building: Social Sciences, 78] [Room #: 2043] ^
[Plate #: 78-78_2050-1142] [Text: Activate Port] [Requested: , ^ Email:]
[Thu Aug 5 10:44:57 MDT 1999]
STATUS:
Hubs are full. Left v-mail with contact, she is on vacation until the
16th. dal 8/11/99
Problem id: 14321 Status: COM Catagory: NET
Occured: 08/09/1999 Component: Network
Assi to: airdale Created by:
Contact: Dale McKenzie or D. Blankman [277-1677]
DESCRIPTION:
HD-SES rm 213 in Architecture is having network inactivity to both ^ local
Novell and Internet services. Affects that room alone but is ^
intermittant.
RESOLUTION:
No further problems detected. Close. dal 8/10/99
Problem id: 14322 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [7-9221]
DESCRIPTION:
PAR [Contact: Resnet 7-9221, Resnet Email:resnet@unm.edu] [Building:
Hokona, 58] [Room #: 209] [Plate #: 58-58_ZiaSouth-1155] [Text: Please
activate Hokona 209 for Joey Garza.] [Requested: , Email:] [Mon Aug 9
13:34:50 MDT 1999]
STATUS:
No status entered.
Problem id: 14323 Status: ACT Catagory: NIR
Occured: Component: NIR
Assi to: Unknown Created by:
Contact: Janet C. Etcitty [277-6343]
DESCRIPTION:
NIR [Contact: Janet C. Etcitty 277-6343, American Indian Student Services
Email:jetcitty@unm.edu] [Building: Mesa Vista Hall South, ] [Room #: 1119]
[Plate #: ] [Text: This is an update to an earlier request- e-mail change,
contact name chang
STATUS:
No status entered.
Problem id: 14324 Status: ACT Catagory: NET
Occured: 08/09/1999 Component: Network
Assi to: airdale Created by:
Contact: Bruce Fraser [7-0170]
DESCRIPTION:
Farid asked us to page out on this. Bruce reported that network ^
connection from y2kmvs.unm.edu to draco.unm.edu is down. From ^
y2kmvs.unm.edu, one could not ping draco.unm.edu. Phillip [7-4848]
STATUS:
Draco is behind a filtered firewall and cannot be pinged from the subnet
that y2kmvs is located in. dal 8/9/99
Problem id: 14325 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [72588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 72588, LTD, ZIMLIB ^ Email:mariod@unm.edu]
[Building: Zimmerman Library, 53] [Room #: B75] ^ [Plate #: Move Xyl. TS
from 53-B76B-2171 to 1426] [Text: Move ^ Xylogics TS from 53-B76B-2171 to
53-B76B-1426] [Requested:
STATUS:
RES: Ports activated per request, contact notified. Close. dal 8/13/99
RESOLUTION:
Ports activated per request, contact notified. Close. dal 8/13/99
Problem id: 14332 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Dann Brewer [277-4733]
DESCRIPTION:
PAR [Contact: Dann Brewer 277-4733, Math Email:brewer@unm.edu] [Building:
Humanities, 81] [Room #: 358] [Plate #: 81-378-1204] [Text: Run check and
activate port.] [Requested: , Email:] [Tue Aug 10 10:28:54 MDT 1999]
STATUS:
No status entered.
Problem id: 14333 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Mellane Lee/Darren Cohen [925-5750]
DESCRIPTION:
PAR [Contact: Mellane Lee/Darren Cohen 925-5750, Lobo Basketball ^ Office
Email:dcohen@unm.edu] [Building: Pit, 302] [Room #: 163a] ^ [Plate #:
302/163a 1408/09] [Text: port 2] [Requested: , Email:] [Tue ^ Aug 10
10:58:45 MDT 1999]
STATUS:
RES: Ports activated per request, contact notified. Close. dal 8/13/99
RESOLUTION:
Ports activated per request, contact notified. Close. dal 8/13/99
Problem id: 14334 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Darren Cohen [925-5750]
DESCRIPTION:
PAR [Contact: Darren Cohen 925-5750, Lobo Basketball Office ^
Email:dcohen@unm.edu] [Building: Pit, 302] [Room #: 162a] [Plate #: ^
1218/24] [Text: Port 2] [Requested: , Email:] [Tue Aug 10 11:03:13 ^ MDT
1999]
STATUS:
RES: Ports activated per request, contact notified. Close. dal 8/13/99
RESOLUTION:
Ports activated per request, contact notified. Close. dal 8/13/99
Problem id: 14335 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Lois [7-9028]
DESCRIPTION:
PAR [Contact: Lois 7-9028, Stu. Services Email:loisg@unm.edu] ^ [Building:
Student Services, 85] [Room #: 255] [Plate #: 85-85_264- ^ 1319 and 1321]
[Text: Please activate these ports 1319 and 1321 ^ ASAP.] [Requested: ,
Email:] [Tue Aug 10 12
RESOLUTION:
Duplicate of PAR 14336. TB
Problem id: 14336 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Lois F Griesbaum [7-6419]
DESCRIPTION:
PAR [Contact: Lois F Griesbaum 7-6419, student services
Email:loisg@unm.edu] [Building: Student Services, 85] [Room #: 255] [Plate
#: 85-85_264- 1319 and 1321] [Text: Please active path 1319 and 1321 ASAP
[submitted before but did not show i
STATUS:
No status entered.
Problem id: 14338 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Nick Parham (via Resnet) [7-9221]
DESCRIPTION:
PAR [Contact: Nick Parham [via Resnet] 7-9221, Resident Halls [Resnet]
Email:resnet@unm.edu] [Building: Hokona Hall - Zia, 58] [Room #: 121]
[Plate #: 58-58_ZiaSouth-1121] [Text: ] [Requested: , Email:] [Tue Aug 10
14:54:54 MDT 1999]
STATUS:
No status entered.
Problem id: 14341 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Peggy Esquivel [7-4405]
DESCRIPTION:
PAR [Contact: Peggy Esquivel 7-4405, Maxwell Museum Email:pesqui@unm.edu]
[Building: Anthro/Maxwell, 11] [Room #: Store Rm] [Plate #:
11-211-1230/31] [Text: Was requested already earlier in the summer.]
[Requested: , Email:] [Tue Aug 10
STATUS:
No status entered.
Problem id: 14349 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Manny Diaz [7-1744]
DESCRIPTION:
PAR [Contact: Manny Diaz 7-1744, Scholes Email:mannyd@unm.edu] [Building:
Scholes Hall, 10] [Room #: 227A] [Plate #: 10-10_207A-2596] [Text: please
activate this port [Not sure if wire is pulled to this port] patch 2595 is
active already on s
STATUS:
No status entered.
Problem id: 14354 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Jeff Lance [277-8998]
DESCRIPTION:
PAR [Contact: Jeff Lance 277-8998, Fine Arts Email:sbrake@unm.edu]
[Building: Fine Arts Center, 62] [Room #: B130] [Plate #: 62-62_b8-1105]
[Text: port 2] [Requested: , Email:] [Thu Aug 12 10:31:34 MDT 1999]
STATUS:
No status entered.
Problem id: 14355 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Richard Plunkett [277-2742]
DESCRIPTION:
PAR [Contact: Richard Plunkett 277-2742, Biology Email:plunkett@unm.edu]
[Building: Castetler Hall, 21] [Room #: 252] [Plate #: 21-21-276-1158]
[Text: port 2] [Requested: , Email:] [Thu Aug 12 10:41:45 MDT 1999]
STATUS:
No status entered.
Problem id: 14356 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Bob Christner [2-7575]
DESCRIPTION:
PAR [Contact: Bob Christner 2-7575, National fundation for brain ^ Imaging
Email:Rchris@unm.edu] [Building: Science and Tech Research ^ Park, 339]
[Room #: 200] [Plate #: [339-1-2-24-17/18] [Text: Please ^ activate the
following ports] [Requested:
STATUS:
RES: Ports activated per request, contact notified. Close. dal 8/13/99
RESOLUTION:
Ports activated per request, contact notified. Close. dal 8/13/99
Problem id: 14357 Status: ACT Catagory: NET
Occured: 08/12/1999 Component: Network
Assi to: airdale Created by:
Contact: Mario De La Huerga [277-2588]
DESCRIPTION:
zimmerman library rm 124 53-b76b-2121 multiple terminal have been ^
switched port seems to have just died. gilbert-hd
STATUS:
Reset port, left v-mail with client to call me with status. dal 8/12/99
Talked with client and VT seems to be working fine. Will monitor. dal
8/13/99
Problem id: 14358 Status: COM Catagory: NET
Occured: 08/12/1999 Component: Network
Assi to: Network Created by:
Contact: john duran [272-1678]
DESCRIPTION:
there is a problem with the dhcp server in the 128 subnet on north ^
campus jonh duran wished to be contacted with any details. this ^ server
is not issuing out addresses to all machines. this problem ^ also seems to
be intermintent.
RESOLUTION:
sent to DSIG
Problem id: 14360 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Jim Connolly [7-9447]
DESCRIPTION:
PAR [Contact: Jim Connolly 7-9447, Earth & Planetary Sciences ^
Email:connolly@unm.edu] [Building: Northrop Hall, 24] [Room #: 313A] ^
[Plate #: 24-220b-1173/74] [Text: Both ports need to be active ^
[currently only one is]. Thanks.] [Requested:
STATUS:
RES: Made requested patch and notified user. TB
RESOLUTION:
Made requested patch and notified user. TB
Problem id: 14361 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Elliott Bailey [277-4447]
DESCRIPTION:
PAR [Contact: Elliott Bailey 277-4447, Physics and Astronomy
Email:ebailey@panda1.phys.unm.edu] [Building: Physics and Astronomy, 207]
[Room #: 140] [Plate #: 207-145-1292] [Text: 207-145-1292 I think we are
approaching 100% of our hubs usage
STATUS:
No status entered.
Problem id: 14362 Status: ACT Catagory: NET
Occured: 08/12/1999 Component: Network
Assi to: airdale Created by:
Contact: Daniel Ayla [277-4325]
DESCRIPTION:
Bldg: 1829 Sigma Chi [SHRI] Room: front office [number not known] ^ Plate
Number: 171-b01-1113 Southwest Hispanic Research Institute ^ terminal has
been switched out - dignosis - bad/malfunctioning port
STATUS:
Placed laptop on port and reached AIX with no problems. Turned over to
HDCords. dal 8/13/99
Problem id: 14363 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Dave [7-9166]
DESCRIPTION:
PAR [Contact: Dave 7-9166, UNM Bookstore Email:bookstore@unm.edu] ^
[Building: Bookstore, 102] [Room #: lobby] [Plate #: 102-E-2109/12] ^
[Text: Need by Monday 8/16] [Requested: , Email:] [Thu Aug 12 ^ 16:29:51
MDT 1999]
STATUS:
RES: Port one already active, contact notified. Close. dal 8/13/99
RESOLUTION:
Port one already active, contact notified. Close. dal 8/13/99
Problem id: 14366 Status: RES Catagory: SW
Occured: 08/12/1999 Component: dialup
Assi to: ldf Created by:
Contact: dennis holeman [7-]
DESCRIPTION:
Dialup line 346-4866 connects and immediatly drops the connection. ^
Reported by Dennis homan at about 11:25 pm.
STATUS:
RES: Commgrp first level diagnosis is dennis is using port #19 on TS #5.
The record showed many other users used this line without problems. Will
investigate further.../Paul C. Problem resolved. The connection drop is
due to workstation error. Please close. Paul C.
RESOLUTION:
Commgrp first level diagnosis is dennis is using port #19 on TS #5. ^ The
record showed many other users used this line without problems. ^ Will
investigate further.../Paul C. Problem resolved. The connection drop is
due to workstation error. Pl
Problem id: 14370 Status: RES Catagory: NET
Occured: 08/13/1999 Component: Network
Assi to: Network Created by:
Contact: Evette Castro [7-9792]
DESCRIPTION:
Evette was referred to us by Ciff A. in reference to a port problem. ^ The
port #is 156-233-1219/20. she is unable to to get a connection ^ from this
plate. All her config is ok may be a port problem. See ^ problem status.
RESOLUTION:
Dave L. contacted us and informed us that those ports have not been
activated yet. ^ He will activate those ports today. Phillip 7-4848
Problem id: 14376 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [72588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 72588, LTD, ZIMLIB Email:mariod@unm.edu]
[Building: Zimmerman Library, 53] [Room #: 353] [Plate #: 53-347-1263]
[Text: Activate 53-347-1263 for ethernet] [Requested: , Email:] [Fri Aug
13 13:17:24 MDT 1999]
STATUS:
No status entered.
Problem id: 14377 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [72588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 72588, LTD, ZIMLIB Email:mariod@unm.edu]
[Building: Zimmerman Library, 53] [Room #: 307] [Plate #: 53-347-1273]
[Text: Deactivate ethernet on 53-347-1273] [Requested: , Email:] [Fri Aug
13 13:18:31 MDT 1999]
STATUS:
No status entered.
Problem id: 14378 Status: ACT Catagory: NET
Occured: 08/13/1999 Component: Network
Assi to: Network Created by:
Contact: Vince Trollanger [7-4124]
DESCRIPTION:
Vince is having problems w/port# 262-262_122-1112 is active and not ^
functioning. I have check all his settings and even moved the ^ computer
to another room and the computer works. It used to work ^ about a week
ago. Please investigate...Phillip 7-4
STATUS:
about a week ago. Please investigate...Phillip 7-4848
Problem id: 14379 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mario Delahuerga [72588]
DESCRIPTION:
PAR [Contact: Mario Delahuerga 72588, LTD, ZIMLIB Email:mariod@unm.edu]
[Building: Zimmerman Library, 53] [Room #: Tower Level 4] [Plate #:
53-B76B-2607] [Text: Activate 53-B76B-2607 for ethernet] [Requested: ,
Email:] [Fri Aug 13 16:41:1