This is a report of the problems from the last week.
There are 30 total problems: 24 active and 6 resolved
Problem id: 13673 Status: ACT Catagory: NET
Occured: 06/07/1999 Component: Network
Assi to: jlutz Created by:
Contact: Barbara Rigg-Healy [277-8147]
DESCRIPTION:
HD-SES. Interrupted tape backup of Pod Mac servers across backbone ^ with
IP protocol. No problems within subnet, only occurs with remote ^
location. Please contact BRH or SES for more info.
STATUS:
No status entered.
Problem id: 13762 Status: ACT Catagory: NET
Occured: 06/15/1999 Component: Network
Assi to: jlutz Created by:
Contact: j perry [2774730]
DESCRIPTION:
ip from joann office to DSH is not working.the server is not ^ responding
but if she use s ipx the server responds~ej
STATUS:
Verified that spanning tree was turned off on switches that the
fileservers are attached to. Following up w/Kelly on other changes that
need to implimented. JL 5/15/99. Still waiting for JoAnn to capture any
error messages associated with the failure to see if it can help pinpoint
the point of failure. 8/27/99 JL
Problem id: 13790 Status: ACT Catagory: NET
Occured: 06/18/1999 Component: Network
Assi to: jlutz Created by:
Contact: Karl [2771243]
DESCRIPTION:
In Biology, Castettery Hall, they experiencing a very massive slow ^ down.
It is occuring on all machines in Castettery Hall. It has been ^ going on
for about three days. It gets better and then it well get ^ worse as the
day goes by. Using IPX, and I
STATUS:
Working w/Nortel Eng. to analyis problem. Also connected Karl w/IRC for
support on office WORKGROUP setups. JL. 6/28
Problem id: 14195 Status: ACT Catagory: NET
Occured: 07/26/1999 Component: Network
Assi to: mjones Created by:
Contact: Derek [2774804]
DESCRIPTION:
He has been having this problem since November, was paged last week ^ and
Derek did not get a responce back. He would like to talk with ^ someone in
the networking group. He has been having many people drop ^ off the server
connections. mjr
STATUS:
Cliff and I installed a 350 switch and repatched all the PC's in the lab
on 8-5-99. Will monitor the connections when they return on 8-16-99. More
to come MAJ : Cliff and I talked to Derek on Friday 8-27-99 and informed
him that we replaced the hub with a switch. He said that his MACS were
still randomly dropping connections. We explained that the traffic within
his classroom was isolated if the MACS were just using the server within
that classroom. Our next step is to take a MAC over there and attach it to
one of the ports within the classroom and monitor this connection. more to
come 8-30-99 MAJ
Problem id: 14750 Status: ACT Catagory: NET
Occured: 09/17/1999 Component: Network
Assi to: mjones Created by:
Contact: Rick olcott [277-1122]
DESCRIPTION:
Intermited problems on the Physical Plan since a new switch was ^
installed on the fiber zone 1.~ej
STATUS:
Talked to Rick and got some information on which PC's were having
problems. I turned on spanning tree to the uplink port on the switch
stack. Will monitor. more to come I disabled autonegotiate on the three
server ports and this seemed to clear up the problems. I will monitor for
a couple days. 9-28-99 I talked with Rick again today 9-30-99 and he said
that he didn't have any reports of users dropping sessions or unable to
reach their servers. Rick indicated that they are looking into replacing
some old NIC cards but the network problems seem to be cleared. I told
Rick I'll followup on Monday and leave this report open until then.
Problem id: 14772 Status: ACT Catagory: NET
Occured: 09/21/1999 Component: Network
Assi to: unassign Created by:
Contact: Resnet [9220]
DESCRIPTION:
Resnet checked this with thier laptop--Santa Clara 128 [patch #61-2-1369]
STATUS:
No status entered.
Problem id: 14782 Status: ACT Catagory: NET
Occured: 09/22/1999 Component: Network
Assi to: mjones Created by:
Contact: Mario delahuerga [7-2588]
DESCRIPTION:
53-b76b-2669 bldg 53 rm b76 this port was active but is no longer ^
working Gilbert_HDESK
STATUS:
I checked the port on the switch and the patch cable and found both to be
good. Will have Kelly Cable troubleshoot between the patch panel and
faceplate. 9-23-99 MAJ
Problem id: 14785 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Matthew [247-8907]
DESCRIPTION:
PAR [Contact: Matthew 247-8907, Pshycology Email:mpirrita@unm.edu]
[Building: Logen Hall, 34] [Room #: b34] [Plate #: 34-b47-1271/72] [Text:
] [Requested: , Email:] [Wed Sep 22 14:10:45 MDT 1999]
STATUS:
No status entered.
Problem id: 14796 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Miranda Eastham [277-0690]
DESCRIPTION:
PAR [Contact: Miranda Eastham 277-0690, Alumni Relations
Email:meastham@unm.edu] [Building: Hodgin Hall, 103] [Room #: 17/25]
[Plate #: 1106/1113] [Text: Deactivate port #1107[port 2] and activate
port #1113[port 2]] [Requested: Michael Chav
STATUS:
No status entered.
Problem id: 14822 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Jeremy Hockett [7-3828]
DESCRIPTION:
PAR [Contact: Jeremy Hockett 7-3828, American Studies
Email:hockettj@unm.edu] [Building: Ortega Hall, 79] [Room #: 315b] [Plate
#: 79-79_325a-116] [Text: Activate Port ] [Requested: , Email:] [Fri Sep
24 13:39:47 MDT 1999]
STATUS:
No status entered.
Problem id: 14824 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: resnet [7-9221]
DESCRIPTION:
PAR [Contact: resnet 7-9221, resnet Email:resnet@unm.edu] [Building:
Alvarado, ] [Room #: 115] [Plate #: 157-1-1132] [Text: ALV 115 port#
157-1-1132 for Peter Selde.] [Requested: , Email:] [Fri Sep 24 15:54:43
MDT 1999]
STATUS:
No status entered.
Problem id: 14839 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: resnet [7-9221]
DESCRIPTION:
PAR [Contact: resnet 7-9221, resnet Email:resnet@unm.edu] [Building:
Laguna, ] [Room #: 105] [Plate #: Laguan 3 rm 105] [Text: Please activate
Laguna 3 Room 105 port] [Requested: , Email:] [Mon Sep 27 14:53:15 MDT
1999]
STATUS:
No status entered.
Problem id: 14840 Status: COM Catagory: NET
Occured: 09/27/1999 Component: Network
Assi to: Network Created by:
Contact: Rick Olcott [277-1122]
DESCRIPTION:
Having intermintant connectivety with there Novell networking. ^ Replaced
a switch about 5 weeks ago connections that the switches. ^ Eick wanted to
make sure that it is being worked on. I am sure it has ^ been paged in the
past couple of weeks. MJR
RESOLUTION:
This problem is being tracked under report # 14750. Please close ^ 9-28-99
MAJ
Problem id: 14841 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: resnet [7-9221]
DESCRIPTION:
PAR [Contact: resnet 7-9221, resnet Email:resnet@unm.edu] [Building:
Coronado, ] [Room #: 116] [Plate #: rm 116] [Text: COR 116 for Myles
Padilla] [Requested: , Email:] [Mon Sep 27 17:00:09 MDT 1999]
STATUS:
No status entered.
Problem id: 14842 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: resnet [7-9221]
DESCRIPTION:
PAR [Contact: resnet 7-9221, resnet Email:resnet@unm.edu] [Building: ^
Hokona, ] [Room #: 268] [Plate #: rm 268] [Text: HOK 268 for Carol ^
Wattenbarger] [Requested: , Email:] [Mon Sep 27 17:01:11 MDT 1999]
STATUS:
RES: Port activated per request, contact notified. Close. dal 10/01/99
RESOLUTION:
Port activated per request, contact notified. Close. dal 10/01/99
Problem id: 14843 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: resnet [7-9221]
DESCRIPTION:
PAR [Contact: resnet 7-9221, resnet Email:resnet@unm.edu] [Building:
Alvardo, ] [Room #: 222] [Plate #: rm 222] [Text: ALV 222 port
#157-1-1237/38 for Regina Griego] [Requested: , Email:] [Mon Sep 27
17:01:40 MDT 1999]
STATUS:
No status entered.
Problem id: 14849 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [9220]
DESCRIPTION:
PAR [Contact: Resnet 9220, resnet Email:resnet@unm.edu] [Building: Laguna
2, ] [Room #: 407] [Plate #: 75-181152 ] [Text: ] [Requested: , Email:]
[Tue Sep 28 08:36:21 MDT 1999]
STATUS:
No status entered.
Problem id: 14850 Status: COM Catagory: NET
Occured: 09/28/1999 Component: Network
Assi to: mjones Created by:
Contact: Rick [7-1122]
DESCRIPTION:
Wiring ctr. at Phyical Plant in Bld. 204.A/C not working, is getting ^
very hot.
STATUS:
RES: Joel said they have a replacement unit that they will install after
the second coat of paint is applied to the floor on Thursday 9-30-99.
please close 9-30-99 MAJ
RESOLUTION:
Joel said they have a replacement unit that they will install after ^ the
second coat of paint is applied to the floor on Thursday 9-30-99. ^ please
close 9-30-99 MAJ
Problem id: 14851 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [7-9220]
DESCRIPTION:
PAR [Contact: Resnet 7-9220, Housing Email:resnet@unm.edu] [Building:
Coronado Hall, 155] [Room #: 120] [Plate #: 155-155_B64-1141] [Text:
Please activate the following port] [Requested: , Email:] [Tue Sep 28
09:26:32 MDT 1999]
STATUS:
No status entered.
Problem id: 14859 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Olive Johnson [78082]
DESCRIPTION:
PAR [Contact: Olive Johnson 78082, CIRT / ACS / AIS Email:ojohnso@unm.edu]
[Building: CIRT, 153] [Room #: 166B] [Plate #: 153 B64 1263/64] [Text:
Please activate second PORT on plate.] [Requested: Mary Hanson 78068, CIRT
/ ACS / AIS Email:m
STATUS:
No status entered.
Problem id: 14861 Status: COM Catagory: NET
Occured: 09/29/1999 Component: Network
Assi to: Network Created by:
Contact: Todd [7-9970]
DESCRIPTION:
You're unable to recieve mail from unmh salud office. He's sent mail ^ to
salud.unm.edu, and it made it there, but he doesnt recieve the ^ mail sent
to him at the UNM lobo card office at SSC.
STATUS:
RES: I called Todd and he said that this problem cleared last night. He's
able to receive email from the salud host so the problem cleared up.
please close 9-30-99 MAJ
RESOLUTION:
I called Todd and he said that this problem cleared last night. He's ^
able to receive email from the salud host so the problem cleared up. ^
please close 9-30-99 MAJ
Problem id: 14864 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [7-9220]
DESCRIPTION:
PAR [Contact: Resnet 7-9220, Housing Email:resnet@unm.edu] [Building:
Coronado, 155] [Room #: 281] [Plate #: 155-155_B65-1212] [Text: Plese
activate this port] [Requested: , Email:] [Thu Sep 30 08:59:33 MDT 1999]
STATUS:
No status entered.
Problem id: 14866 Status: COM Catagory: NET
Occured: 09/30/1999 Component: Network
Assi to: Network Created by:
Contact: Sheri Chernoff [7-3136]
DESCRIPTION:
Sheri is not able to connect from 129.24.154.80 which in the student ^
health center. We checked all the settings and determined that she ^
probably is having problems getting out of the building since she ^ could
acces the local system She inform me
STATUS:
RES: I was able to ping and traceroute to Sherri's address of
129.24.154.80 with no problem. I called Sherri and she said that her
connections are working fine now. Don't know what caused the outage.
Sherri said that they have a lot of remodel work being done in the
basement of their building so they may have accidently hit the power to
our wiring closet. please close 9-30-99 MAJ
RESOLUTION:
I was able to ping and traceroute to Sherri's address of 129.24.154.80 ^
with no problem. I called Sherri and she said that her connections ^ are
working fine now. Don't know what caused the outage. Sherri said ^ that
they have a lot of remodel work b
Problem id: 14868 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: John Craig [7-2715]
DESCRIPTION:
PAR [Contact: John Craig 7-2715, Biology Email:jcraig@unm.edu] [Building:
Biology Annex, 19] [Room #: 111b] [Plate #: 19-19_108-1223] [Text: please
activate this port. he has requested that it be 10baseT] [Requested: ,
Email:] [Thu Sep 30
STATUS:
No status entered.
Problem id: 14874 Status: RES Catagory: NET
Occured: 10/01/1999 Component: Network
Assi to: unassign Created by:
Contact: resnet@unm.edu [277-9220]
DESCRIPTION:
HD-SES The port 58-58_ZuniSouth-1207 in Hokona rm 307 is not working ^ and
was marked active. Resnet has checked w/laptop.
STATUS:
RES: closed but re-opened with related problems. SES
RESOLUTION:
closed but re-opened with related problems. SES
Problem id: 14876 Status: ACT Catagory: NET
Occured: 10/01/1999 Component: Network
Assi to: Network Created by:
Contact: JJ [5-1792]
DESCRIPTION:
The ip address 129.24.183.19 has intermited problems. It had 85% packet
loss. There is not a plate number[number has been scratched] Hokona hall
rm 110.~ej
STATUS:
No status entered.
Problem id: 14878 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Adda Tewolde [7-8705]
DESCRIPTION:
PAR [Contact: Adda Tewolde 7-8705, Chemistry Email:tewolde@unm.edu]
[Building: Chemistry, 22] [Room #: 146] [Plate #: 22-22_b77-1261/1262]
[Text: ] [Requested: , Email:] [Fri Oct 1 10:59:28 MDT 1999]
STATUS:
No status entered.
Problem id: 14880 Status: ACT Catagory: NET
Occured: 10/01/1999 Component: Network
Assi to: Network Created by:
Contact: Resnet [7-9220]
DESCRIPTION:
HD-SES Problem reopened for Hokona-Zia Rms. 307, 214, and 248. All just
stopped yesterday/last night, and first two were checked by resnet.
STATUS:
No status entered.
Problem id: 14881 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Mary [277-8006]
DESCRIPTION:
PAR [Contact: Mary 277-8006, KUNM Email:bucky@unm.edu] [Building: Onate
Hall, 156] [Room #: 311] [Plate #: 156-233-1419/20 ] [Text: ] [Requested:
, Email:] [Fri Oct 1 13:49:28 MDT 1999]
STATUS:
No status entered.
Problem id: 14882 Status: ACT Catagory: NET
Occured: 10/01/1999 Component: Network
Assi to: Network Created by:
Contact: larry [7-4646]
DESCRIPTION:
Please toggle port/switch 1125 for Institute of Public Policy