This is a report of the problems from the last week.
There are 33 total problems: 17 active and 16 resolved
Problem id: 13673 Status: ACT Catagory: NET
Occured: 06/07/1999 Component: Network
Assi to: jlutz Created by:
Contact: Barbara Rigg-Healy [277-8147]
DESCRIPTION:
HD-SES. Interrupted tape backup of Pod Mac servers across backbone ^ with
IP protocol. No problems within subnet, only occurs with remote ^
location. Please contact BRH or SES for more info.
STATUS:
No status entered.
Problem id: 13762 Status: ACT Catagory: NET
Occured: 06/15/1999 Component: Network
Assi to: jlutz Created by:
Contact: j perry [2774730]
DESCRIPTION:
ip from joann office to DSH is not working.the server is not ^ responding
but if she use s ipx the server responds~ej
STATUS:
Verified that spanning tree was turned off on switches that the
fileservers are attached to. Following up w/Kelly on other changes that
need to implimented. JL 5/15/99. Still waiting for JoAnn to capture any
error messages associated with the failure to see if it can help pinpoint
the point of failure. 8/27/99 JL
Problem id: 13790 Status: ACT Catagory: NET
Occured: 06/18/1999 Component: Network
Assi to: jlutz Created by:
Contact: Karl [2771243]
DESCRIPTION:
In Biology, Castettery Hall, they experiencing a very massive slow ^ down.
It is occuring on all machines in Castettery Hall. It has been ^ going on
for about three days. It gets better and then it well get ^ worse as the
day goes by. Using IPX, and I
STATUS:
Working w/Nortel Eng. to analyis problem. Also connected Karl w/IRC for
support on office WORKGROUP setups. JL. 6/28
Problem id: 14195 Status: ACT Catagory: NET
Occured: 07/26/1999 Component: Network
Assi to: mjones Created by:
Contact: Derek [2774804]
DESCRIPTION:
He has been having this problem since November, was paged last week ^ and
Derek did not get a responce back. He would like to talk with ^ someone in
the networking group. He has been having many people drop ^ off the server
connections. mjr
STATUS:
Cliff and I installed a 350 switch and repatched all the PC's in the lab
on 8-5-99. Will monitor the connections when they return on 8-16-99. More
to come MAJ : Cliff and I talked to Derek on Friday 8-27-99 and informed
him that we replaced the hub with a switch. He said that his MACS were
still randomly dropping connections. We explained that the traffic within
his classroom was isolated if the MACS were just using the server within
that classroom. Our next step is to take a MAC over there and attach it to
one of the ports within the classroom and monitor this connection. more to
come 8-30-99 MAJ
Problem id: 14324 Status: ACT Catagory: NET
Occured: 08/09/1999 Component: Network
Assi to: airdale Created by:
Contact: Bruce Fraser [7-0170]
DESCRIPTION:
Farid asked us to page out on this. Bruce reported that network ^
connection from y2kmvs.unm.edu to draco.unm.edu is down. From ^
y2kmvs.unm.edu, one could not ping draco.unm.edu. Phillip [7-4848]
STATUS:
Draco is behind a filtered firewall and cannot be pinged from the subnet
that y2kmvs is located in. dal 8/9/99 Suspect a config problem with
y2kmvs. Chuck McQuade is looking into it and will be getting back with me.
dal 8/19/99
Problem id: 14595 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Drexel Atkinson [8044]
DESCRIPTION:
PAR [Contact: Drexel Atkinson 8044, csos Email:datkins@unm.edu] [Building:
cirt, cirt] [Room #: 107] [Plate #: the 350 for the mail systems.] [Text:
Require four lines for new mail systems in operations room. Please see
me.] [Requested: ,
STATUS:
No status entered.
Problem id: 14621 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Dave Created by:
Contact: Jim Connolly [277-9447]
DESCRIPTION:
PAR [Contact: Jim Connolly 277-9447, Earth & Planetary Sciences ^
Email:connolly@unm.edu] [Building: Northrop Hall, 24] [Room #: 224c] ^
[Plate #: 24-220b-1265/1266] [Text: Activate ONE port only. Thanks.] ^
[Requested: , Email:] [Thu Sep 2 1
STATUS:
Hubs are full. Waiting to hear from contact. dal 9/10/99
Problem id: 14634 Status: COM Catagory: NET
Occured: 09/06/1999 Component: Network
Assi to: jlutz Created by:
Contact: Oper [78113]
DESCRIPTION:
Jim pittman called to report that modem bank on phone line 346-4002 ^ is
not answering. Oper checked line and it indeed would not answer
STATUS:
RES: Was able to connect several times without failure using both PPP and
ASCII mode. Checked the servers and could find nothing wrong. Notified
operations of findings and told them to call back if they started getting
more calls. Closed. JL.
RESOLUTION:
Was able to connect several times without failure using both PPP and ^
ASCII mode. Checked the servers and could find nothing wrong. Notified ^
operations of findings and told them to call back if they started ^
getting more calls. Closed. JL.
Problem id: 14635 Status: COM Catagory: NET
Occured: 09/07/1999 Component: Network
Assi to: tbecker Created by:
Contact: Dennis Crowther [7-4562]
DESCRIPTION:
HD-SES. Connectivity problems between Onate, Mesa Vista and Scholes ^ hall
primarily. He cannot ping Novell servers that communicate across ^ those
subnets. I cannot ping 129.24.145.81, 144.3, or 152.235 and ^ 152.251 from
the device maps.
STATUS:
RES: Spoke with user this morning & monitored thru the day; his problem
lasted only a few minutes. Closing. TB
RESOLUTION:
Spoke with user this morning & monitored thru the day; his problem ^
lasted only a few minutes. Closing. TB
Problem id: 14636 Status: ACT Catagory: NET
Occured: 09/07/1999 Component: Network
Assi to: tbecker Created by:
Contact: bryan tidell [925-1053]
DESCRIPTION:
ON bldg 88L apt 201 RM A, the computer connected in there is not ^ working
properly. There is a packet loss from 70 to 73%. The IP ^ address is
129.24.178.47. He pinged his computer by using [127.0.0.1] ^ and worked
right but he could not ping his gat
STATUS:
The hub in that building pinged OK. Mailed Resnet asking them to check the
plate with their laptop; suspect a problem with user's NIC or PC setup. TB
Problem id: 14637 Status: RES Catagory: NET
Occured: 09/07/1999 Component: Network
Assi to: tbecker Created by:
Contact: John Reindorp [277-9755]
DESCRIPTION:
UNM Bookstore can not connect to the Business Services Server. ^ Business
Center , Elena Sitany from that department confirmed that ^ their server
is up. Something is down between the bookstore and ^ Business Center/alm
STATUS:
RES: Offending traffic from Bio Annex has been corrected, building back on
line. TB
RESOLUTION:
Offending traffic from Bio Annex has been corrected, building back on ^
line. TB
Problem id: 14639 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [9220]
DESCRIPTION:
PAR [Contact: Resnet 9220, Resnet Email:resnet@unm.edu] [Building: ^
Coronado, ] [Room #: 138] [Plate #: rm 138] [Text: ] [Requested: , ^
Email:] [Tue Sep 7 14:01:19 MDT 1999]
STATUS:
RES: Completed activation and notified Resnet. TB
RESOLUTION:
Completed activation and notified Resnet. TB ^
Problem id: 14641 Status: COM Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Gary Essenpreis [7-9607]
DESCRIPTION:
PAR [Contact: Gary Essenpreis 7-9607, development dept. ^
Email:gessen@unm.edu] [Building: 700 Lomas Woodward Center, 2] [Room ^ #:
214] [Plate #: 700-214-21/23/25] [Text: Please activate these ^ ports]
[Requested: , Email:] [Tue Sep 7 16:49:3
STATUS:
RES: Port activated per request, contact notified. Close. dal 9/9/99
RESOLUTION:
Port activated per request, contact notified. Close. dal 9/9/99
Problem id: 14656 Status: COM Catagory: NET
Occured: 09/08/1999 Component: Network
Assi to: Network Created by:
Contact: Sheila Petterson-Hamlin [7-1578]
DESCRIPTION:
Shelia called from Graduate Office to say that some of them can not ^
connect to a server over at the business office. She talked to Elana ^ and
she said that it was a CIRT problem that has been happening the ^ last
couple of days.
STATUS:
RES: This server connection problem is being tracked under NPR 14637. TB
RESOLUTION:
This server connection problem is being tracked under NPR 14637. TB ^
Problem id: 14659 Status: COM Catagory: NET
Occured: 09/08/1999 Component: Network
Assi to: Network Created by:
Contact: Jeannine [246-6206]
DESCRIPTION:
HD-SES #332 research park 851 University, Abq Econ. Dev. room 203 or ^ 204
lost connectivity yesterday. Config is good, and is on somewhat ^ critical
system which is isolated from UNM. Dave L. has been there ^ before.
STATUS:
RES: User corrected problem by replacing defective network card in PC. TB
RESOLUTION:
User corrected problem by replacing defective network card in PC. TB
Problem id: 14662 Status: COM Catagory: NET
Occured: 09/08/1999 Component: Network
Assi to: Network Created by:
Contact: richard [272-7276]
DESCRIPTION:
Richard @biology deptcannot reach host from gateway 129.24.56.6, ^ trying
to get to seboyeta 129.24.168.188 none of these ip# are not ^ pingable.his
ip 129.24.70.200 is active.
STATUS:
RES: I called Richard and explained that Bio Annex has been taken off the
network until the machine that has been interfering with zone traffic is
located and fixed. This is being tracked under NPR 14637. TB
RESOLUTION:
I called Richard and explained that Bio Annex has been taken off the ^
network until the machine that has been interfering with zone traffic ^ is
located and fixed. This is being tracked under NPR 14637. TB
Problem id: 14670 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Robert Quintana [277-1472]
DESCRIPTION:
PAR [Contact: Robert Quintana 277-1472, Human Resources
Email:rquintan@unm.edu] [Building: Human Resources-Compensation, b07]
[Room #: 100C] [Plate #: 2-6-B07-1122] [Text: 2-6-B07-1122] [Requested:
Robert Quintana 277-1472, Human Resources
STATUS:
No status entered.
Problem id: 14671 Status: COM Catagory: NET
Occured: 09/09/1999 Component: Network
Assi to: tbecker Created by:
Contact: Sharon Kubauler [7-0617]
DESCRIPTION:
Sharon called in and reported that she is unable to connect to ^
sevilleta.unm.edu I tried to ping it and I did not get a response. ^ Could
you please help her
STATUS:
RES: Explained to user the situation involving Bio Annex; tracking the
problem under NPR 14637. TB
RESOLUTION:
Explained to user the situation involving Bio Annex; tracking the ^
problem under NPR 14637. TB
Problem id: 14672 Status: ACT Catagory: NET
Occured: 09/09/1999 Component: Network
Assi to: tbecker Created by:
Contact: Melinda [224-3012]
DESCRIPTION:
Melinda [from TVI]is repoting a slowdown on the connection to UNM. I ^ did
a traceroute and I do get though with ouly 2 or three stars or ^ skips. I
know that There is a slow down but I cannot pinpoint it. The ^ traceroute
get passed their main router
STATUS:
WAN router shows slow response only to the sites over frame-relay; USWest
has been called and is checking the circuits.
Problem id: 14673 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Don Cooper [272-7604]
DESCRIPTION:
PAR [Contact: Don Cooper 272-7604, ChNe Email:dcoope@sandia.gov]
[Building: AML, 337] [Room #: 225] [Plate #: 337-142-1206/07] [Text: ]
[Requested: same as , Email:] [Thu Sep 9 15:55:46 MDT 1999]
STATUS:
No status entered.
Problem id: 14674 Status: COM Catagory: NET
Occured: 09/09/1999 Component: Network
Assi to: Network Created by:
Contact: carol brown [7-1063]
DESCRIPTION:
Several terminals at 1805 Sigma Chi wont connect. Client requests
STATUS:
RES: Reset affected ports. Close. dal 9/9/99
RESOLUTION:
Reset affected ports. Close. dal 9/9/99
Problem id: 14676 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [9220]
DESCRIPTION:
PAR [Contact: Resnet 9220, Resnet Email:resnet@unm.edu] [Building: ^
Hokona-Zia, Hokona-Zia] [Room #: 130] [Plate #: rm 130] [Text: ^
*DE-Activate* this one please. They asked for it ASAP.] [Requested: , ^
Email:] [Fri Sep 10 08:04:23 MDT 1999
STATUS:
RES: Port deactivated per request. Close. dal 9/10/99
RESOLUTION:
Port deactivated per request. Close. dal 9/10/99
Problem id: 14678 Status: RES Catagory: NET
Occured: 09/10/1999 Component: Network
Assi to: tbecker Created by:
Contact: mikep [7-4848]
DESCRIPTION:
Math is having network problems. I can't ping any of the IP's in the ^
building and when I do a tracert to 198.83.81.11 to gets to ^
198.83.226.34 before getting lost in ANS somewhere
STATUS:
RES: Rack power was off in the Humanities building; PPD found that our
outlet shared a circuit with a copier in one of the offices, which had
tripped the phase main breaker. They moved us to another circuit and
restored power. TB
RESOLUTION:
Rack power was off in the Humanities building; PPD found that our ^ outlet
shared a circuit with a copier in one of the offices, which had ^ tripped
the phase main breaker. They moved us to another circuit and ^ restored
power. TB
Problem id: 14680 Status: RES Catagory: NET
Occured: 09/10/1999 Component: Network
Assi to: Network Created by:
Contact: Shawn [768-0100]
DESCRIPTION:
Shawn called from CASAA down by the airport and his T1 line is down. ^ It
went down about 25 minutes ago and hasn't come back up.
STATUS:
RES: That office is an affiliate with the Med campus; Command called user
and explained that he needs to call the hospital Help Desk to report the
problem. Closing. TB
RESOLUTION:
That office is an affiliate with the Med campus; Command called user ^ and
explained that he needs to call the hospital Help Desk to report ^ the
problem. Closing. TB
Problem id: 14681 Status: RES Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Carol Pierce [277-6915]
DESCRIPTION:
PAR [Contact: Carol Pierce 277-6915, Educationa Specialties ^
Email:cpierce@unm.edu] [Building: Hokona Hall, 000] [Room #: 225] ^ [Plate
#: 28-80-1305-02] [Text: ] [Requested: , Email:] [Fri Sep 10 ^ 10:45:43
MDT 1999]
STATUS:
RES: This plate included as part of request 14683; closing. TB
RESOLUTION:
This plate included as part of request 14683; closing. TB
Problem id: 14682 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [9220]
DESCRIPTION:
PAR [Contact: Resnet 9220, Resnet Email:resnet@unm.edu] [Building:
Coronado Hall, ] [Room #: 273] [Plate #: rm 273] [Text: ] [Requested: ,
Email:] [Fri Sep 10 11:15:22 MDT 1999]
STATUS:
No status entered.
Problem id: 14683 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Carol pIerce [76915]
DESCRIPTION:
PAR [Contact: Carol pIerce 76915, education specialties
Email:cpierce@unm.edu] [Building: hokona hall, ] [Room #: 225||| 102]
[Plate #: 58-80-1305-02||| 58-80-1301-03/1303-04] [Text: 3 activation
ports] [Requested: , Email:] [Fri Sep 10 1
STATUS:
No status entered.
Problem id: 14684 Status: RES Catagory: NET
Occured: 09/10/1999 Component: Network
Assi to: tbecker Created by:
Contact: JoAnn [7-4730]
DESCRIPTION:
HD-SES. Problems with IPX connectivity to CIRTSRVR from IRC wing.
STATUS:
RES: Problem no longer exists; closing. TB
RESOLUTION:
Problem no longer exists; closing. TB
Problem id: 14685 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [9220]
DESCRIPTION:
PAR [Contact: Resnet 9220, Resnet Email:resnet@unm.edu] [Building:
Coronado Hall, ] [Room #: 295] [Plate #: rm 295] [Text: ] [Requested: ,
Email:] [Fri Sep 10 12:30:41 MDT 1999]
STATUS:
No status entered.
Problem id: 14687 Status: ACT Catagory: PAR
Occured: Component: PAR
Assi to: Unknown Created by:
Contact: Resnet [9220]
DESCRIPTION:
PAR [Contact: Resnet 9220, Resnet Email:resnet@unm.edu] [Building:
Coronado Hall, ] [Room #: B14 and 253] [Plate #: rm B14 and 253] [Text: ]
[Requested: , Email:] [Fri Sep 10 13:08:37 MDT 1999]
STATUS:
No status entered.
Problem id: 14688 Status: ACT Catagory: NET
Occured: 09/10/1999 Component: Network
Assi to: tbecker Created by:
Contact: Jessie [277-8085]
DESCRIPTION:
User stated: Dave Lundy recommended this lady to call the Hdesk so we ^
can page on to network. It seems that the port she is using is not ^
currently working. MJR
STATUS:
User has moved her connection to the second active jack in the plate; will
check the first one to determine whether problem is cable run or hub. TB
Problem id: 14690 Status: RES Catagory: NET
Occured: 09/10/1999 Component: Network
Assi to: Network Created by:
Contact: Dan Valdez [272.7383]
DESCRIPTION:
User setting up wrk group, PC attached to port previously working, ^ new
hub not. Reattached PC, no connection. Check PC settings, Ping ^ fails,
gateway ping OK. Hdesk - MSuazo Ping 129.24.67.108 fails, ^ gateway pings
ok. PC setting appear ok.
STATUS:
RES: Client at Albuq Incubator using an expansion hub didn't have the
crossover connection set properly; working now. TB
RESOLUTION:
Client at Albuq Incubator using an expansion hub didn't have the ^
crossover connection set properly; working now. TB
Problem id: 14698 Status: ACT Catagory: NET
Occured: 09/11/1999 Component: Network
Assi to: Network Created by:
Contact: roxanne [7-2721]
DESCRIPTION:
port 1126 at IPP is disabled,cannot enable.