PAMELA LUTGEN-SANDVIK
Department
of Communication and Journalism
MSC03 2240; 1
Department Telephone: 505-277-1505
Email: plutgen@unm.edu
Education
Doctor of Philosophy, Organizational Communication, 2005
Research Focus: Destructive Organizational Communication
Dissertation: Water Smoothing Stones: Subordinate Resistance to Workplace
Bullying
Master of Public Administration, 1994
Concentration: Nonprofit Management
Bachelor of Social Work, 1993
Honors: Magna cum
Capstone Project: School-Based Drug Abuse Prevention Program for
Pregnant/Parenting Teens
Positions
Held
Assistant Professor,
Teaching Associate,
Executive Director-CEO, Matanuska-Susitna Recovery
Center, Inc. 1997 - 2000.
Executive Director-CEO, Valley Women’s Resource
Center, Inc. 1993 - 1997.
Publications
(Abstracts for all publications appended at end of CV)
Books
Lutgen-Sandvik,
P., & Sypher, B. D. (Eds.). (2009). Destructive organizational
communication: Processes, consequences, and constructive ways of organizing.
Refereed
Journal Articles
Lutgen-Sandvik, P., & McDermott,
V. (2008). The constitution of employee abusive organizations: A communication
flows theory. Communication Theory, 18(2), 304-333.
Lutgen-Sandvik, P. (2008). Intensive remedial identity work:
Responses to workplace bullying as trauma and stigma. Organization Special
Issue (Managing Identities in Complex Organizations), 15(1), 97-119.
2009 Article of the Year (National Communication Association, Organizational
Communication Division)
Lutgen-Sandvik,
P. (2007). But words will never hurt me: Abuse and bullying at work, a
comparison between two worker samples.
Lutgen-Sandvik,
P.,
Lutgen-Sandvik, P. (2006) Take this
job and …: Quitting and other forms of resistance to workplace bullying. Communication
Monographs, 73, 406-433.
Lutgen-Sandvik,
P. (2003). The cycle of employee emotional abuse:
Generation and regeneration of workplace mistreatment. Management
Communication Quarterly, 16, 471-501. “The 50 Most-Frequently-Read Articles in
MCQ during July 2005 (#5); and December 2005 (#10)” http://mcq.sagepub.com/reports/mfr1.dtl)
Lutgen-Sandvik, P. (2003). An
ill-wind that blows no one good: Cluster analysis of a constitutional scholar’s
illness metaphor and resistance rhetoric targeting the president, congress, and
the November 13th Military Order.
Book
Chapters
Lutgen-Sandvik,
P., Namie, G., & Namie, R. (2009). Workplace bullying: Causes,
consequences, and corrections. In P. Lutgen-Sandvik & B. D. Sypher (Eds.), Destructive
organizational communication: Processes, consequences, and constructive ways of
organizing (pp. 27-52).
Lutgen-Sandvik,
P., & Sypher, B. D. (2009). Introduction. In P. Lutgen-Sandvik & B. D.
Sypher (Eds.), Destructive organizational communication: Processes,
consequences, and constructive ways of organizing (pp. xv-5).
McDermott,
V.M., & Lutgen-Sandvik, P. (2009). Communicating subtle messages: Creating
hostile and supportive environments. In B. Brushan (Ed.), Communication in perspectives (pp. 31-57). Amani:
Other
Lutgen-Sandvik, P. (January, 2007). How employees fight
back against workplace bullying. Communication Currents, 2(1). http://www.communicationcurrents.com/.
National Communication Association.
Manuscripts
in Progress
Revised,
resubmitted
Lutgen-Sandvik, P. & McDermott, V. (revision submitted 7/11/09). Making Sense of Supervisory Bullying: Frames and
Implications. Southern Communication Journal
In-Revision
Lutgen-Sandvik,
P., Riforigate, S. & Fletcher, C.V. (revise/resubmit requested 9/14/09)
Work as a Source of Positive Emotional Experiences and the Discourses Informing
Positive Assessment. Western Journal of Communication.
Under
review
Namie, G., & Lutgen-Sandvik, P. (submitted 7/1/09) Active and
Passive Accomplices: The Communal Character of Workplace Bullying. International Journal of Communication.
Lutgen-Sandvik, P.,
In-progress
Namie,
G., Namie, R., & Lutgen-Sandvik, P. (in progress). Challenging workplace
bullying in the
Lutgen-Sandvik, P. & Hood, J. (in progress)
Positive Organizational Communication and Workplace Bullying: The Risk of
Building One and Avoiding the Other.
Lutgen-Sandvik, P., & Namie, R.
(in progress). Fleshing out the effect of workplace bullying on family
undermining.
Lutgen-Sandvik, P., & McDermott,
V. (in progress). The good, the bad, and the communication: Exploring the
General Social Survey’s Work Environment component.
McDermott,
V., & Lutgen-Sandvik, P. (in
progress). Informal communication, community, and loss of space: The effect of
no-place on relationships in an academic workgroup.
Conference Papers/Presentations
Lutgen-Sandvik, P. & Namie, R. (2010). The Effects of
Workplace Bullying on Marital Communication and Relationships. 7th
Annual International Conference on Bullying and Harassment,
Lutgen-Sandvik, P.,
Riforigate, S. & Fletcher, C.V. (2009) Work as a Source of Positive
Emotional Experiences and the Discourses Informing Positive Assessment. National
Communication Association,
Lutgen-Sandvik, P. & Hood, J. (2009) Positive
Organizational Communication and Workplace Bullying: The Risk of Building One
and Avoiding the Other. National Communication Association,
Lutgen-Sandvik, P., & Namie,
G. (2009). Workplace Bullying
from Start to Finish: Bullies’ Position and Supporters, Organizational
Responses, and Abuse Cessation. Western States Communication Association,
Lutgen-Sandvik, P.,
Lutgen-Sandvik, P.
(2008). Keynote Speaker, “Workplace Bullying in the
Lutgen-Sandvik, P.,
& Sandweiss, N. (2008). The Bully in the Next Cubicle: How to Identify,
Address, and Prevent Workplace Bullying. Diversity Leadership Council Annual
Conference,
Lutgen-Sandvik,
P. (2008). The Communicative Constitution of Workplace Bullying. American
Psychological Association, National Institute for Occupational Safety and
Health, and Society for Occupational Health Psychology Conference,
Lutgen-Sandvik, P. (2008). Negligent
Organizations and Malevolent Actors: Telling Tales of Pain about Workplace Bullying.
Qualitative
Research In Management And Organization Conference, Anderson Schools of Management; University of
New Mexico, Albuquerque, New Mexico; March 11-13.
Lutgen-Sandvik, P., Alberts, J., &
Lutgen-Sandvik, P., & McDermott, V. (2008). The Good, the Bad, and the Ugly: Negative and
Positive Communication’s Effects on Work-Related Outcomes. Western
States Communication Association,
Lutgen-Sandvik, P. (2007). Fear and loathing in the
workplace: Workplace bullying features, forms, and future research. Annual
conference, National Communication Association,
Lutgen-Sandvik, P. (2007). Contributing
factors to the development and persistence of employee-abusive workplaces: Keys
to prevention and intervention. Annual conference, National Communication
Association,
McDermott, V.M., & Lutgen-Sandvik, P. (2007) Communicating subtle
messages: Creating hostile and supportive environments. Annual
conference, National Communication Association,
Lutgen-Sandvik, P. (2007). When Preferred Identities are Threatened:
Impacts of Adult Bullying at Work on Self-Identity. Annual conference, Western
States Communication Association,
Lutgen-Sandvik, P., & Kandath, K. (2007). Gucci Work and
the McJob: Discursive Closure in Two
Lutgen-Sandvik, P. (2006). Take This Job and Shove
It. Quitting and Other Forms of Resistance to Workplace Bullying. Annual conference, National Communication Association,
Lutgen-Sandvik, P. (2006). Changing the Nature of
Workplace Conversation: Moving Beyond Individualistic Approaches to Reducing
Bullying and Aggression at Work. Presenter and Panel
Organizer: Destructive Side or Organizational Communication. Annual conference, National Communication Association,
Lutgen-Sandvik, P. (2006). Never
Let ‘Em See You Cry: Emotional Control in the Face of Bullying Supervisors. Panel: Stiff
upper lips?: Ambivalence about emotion in the public sphere. Annual conference, National Communication Association,
Lutgen-Sandvik,
(2006) “Why Did This Happen To Me?”: Making Sense of Being Bullied At Work Western
States Communication Association Conference, Palm Springs, CA, February
17-21. Top 4 Paper Organizational
Communication Interest Group.
Lutgen-Sandvik,
(2006). Wimps, Whiners, or Warning Signals: Interpreting the Indicators of
Workplace Bullying and Abuse. Panel presentation in Creating
Supportive Environments: Considerations for Communication Training in Diverse
Settings. Western States Communication Association Conference;
Lutgen-Sandvik, P. (2005). A “Terminally Unique” Speech Community:
Specialized Linguistic Shorthand in Alcoholics Anonymous. Annual conference, National
Communication Association,
Lutgen-Sandvik, P. (2005). "Are
You Talking to Me?": The Dialectic of Control--Employee Resistance
to Workplace Bullying. Annual Conference, National Communication Association,
Alberts, J.K, Lutgen-Sandvik, P., & Tracy, S.J. (2005). Workplace
Bullying: A Case of Escalated Incivility. Annual
conference, International Communication Association,
Lutgen-Sandvik, P.,
Lutgen-Sandvik, P.,
Lutgen-Sandvik, P. (2004) “Sticks
and Stones May Break My Bones But Words…”: How Message Flows Construct
Employee-Abusive Organizations. Western States Communication Association,
Lutgen-Sandvik, P. (2003). “But
Words Will Never Hurt Me”: An Exploratory Study of Employee Emotional Abuse” National
Communication Association,
Lutgen-Sandvik, P. (2003).
Democracy, Free Elections and Non-Voting Behavior: The Apologia of Paradox in
Persons 18 – 25 Years Old. Western States Communication Association,
Lutgen-Sandvik, P. (2002). The Cycle
of Employee Emotional Abuse: Generation and Regeneration of Workplace
Mistreatment. Paper presented at National Communication Association,
Awards
Research and Scholarship
2009 Book of the Year, Edited. Organizational
Communication Division, National Communication Association,
2009 Article of the Year. Organizational
Communication Division, National Communication Association,
Top Paper. Organizational
Communication Division, National Communication Association,
Outstanding Scholarly Article
in Applied Communication. Applied Communication Division, National
Communication Association, Annual Conference,
Distinguished Scholarly
Article in Applied Communication. Applied Communication Division, National
Communication Association, Annual Conference,
Top Paper. Organizational Communication
Interest Group, Western States Communication Association;
Top
4 Paper. Organizational Communication Interest Group, Western States
Communication Association; Palm Springs, CA. 2006 Lutgen-Sandvik, P. (2006, February).
(Why did this happen to me? Making sense of being bullied at work)
Top Paper. Organizational Communication Interest
Group, Western States Communication Association;
Outstanding PhD Student Researcher,
Top student research award of two annual awards [Outstanding/
Top 4 Paper. Organizational Communication Interest Group, Western States
Communication Association;
Top Student Paper, $100 Award. Organizational
Communication Interest Group, Western States Communication Association;
Teaching and Advisement
Dr. Congeniality Award. Communication
and Journalism, Comgrads; annual award presented by department graduate
students. 2009
Most Approachable Professor
Award. Communication and Journalism, Comgrads; annual award presented by
department graduate students. 2009
Best Teacher Award. Communication
and Journalism, Comgrads; annual award presented by department graduate
students. 2008
Nomination, Faculty Senate
Teaching Enhancement Teacher of the Year Award. Annual
award for excellence in teaching, received multiple nominations for this award
from department peers and students at both undergraduate and graduate levels.
2008
Apple Polishers, Chi Omega Sorority. Event
in honor of professors who have significantly contributed to sorority members’
academic and professional achievements/success.
Teaching Excellence Award, Graduate and Professional
Student Association,
Certificate of Merit for Teaching.
One of two annual teaching awards among over 60 graduate students, Hugh Downs
School of Human Communication, Arizona State University; Tempe, AZ. 2003
Other
Certificate of Community Appreciation.
Miller’s Reach Wild Fire Disaster, Award from community members and Resource
Coordination Team for successful grant writing for housing and energy needs of
families affected by catastrophic forest fire. Matanuska-Susitna Borough, AK.
1997
Teaching
University of New Mexico
2005 – Current, Assistant Professor
Undergraduate Courses
Professional
Communication
Organizational
Analysis and Training (Consulting Communication)
Dark Side of
Organizational Communication
Organizational
Communication
Leadership
Communication and Ethics
Undergraduate
Internship
Undergraduate
Problems Course
Graduate Courses
Introduction
to Graduate Studies
Survey of
Organizational Communication
Foundations of
Research
Positive
Organizational Scholarship
Emotions in
Organizational Communication
Graduate
Problems
Graduate Thesis, Dissertation
Course Supervision
Organizational
Communication
Small Group Communication
Arizona State University 2001-2005, Teaching
Associate
Undergraduate Courses
Leadership in
Small Groups (Leadership and Communication Ethics)
Small
Group Communication
Business
and Professional Communication
Introduction
to Communication Inquiry (Theory, Paradigms)
Advanced
Research Methods (Quantitative-Qualitative Methods, Research Approaches)
Advanced Critical Research Methods (Qualitative,
Field Research, Service Learning)
Introduction
to Organizational Communication
Research Apprenticeship
Direction
Teaching Assistantship
Supervision
Graduate Courses
Emotions in Organizations (Graduate Seminar Assistant)
Interpersonal
Skills in Organizations
Women’s
Business and Professional Development
Diversity
in Organizations
Nonprofit
Organization Lifecycle
Advocating for Victims of Domestic Violence and
Sexual Assault
Thesis and Dissertations Chaired
PhD Dissertation Committee
Chair, “Institutional
Ethnography: How Tenured Academic Women
Talk About Success” Martina H. Myers, Doctoral Major: Communication,
Masters’ Thesis Committee
Chair, “Decision making, cohesion, and collaborative
communication in members of top-management and regular teams” Elijah Murphy,
Master’s Major: Communication University of New Mexico, 2009.
Masters’ Thesis Committee
Chair, “Identification rhetoric of a megachurch and how that rhetoric is
mirrored in member talk.” Jennifer L. Caswell, Masters’ Major: Communication,
Honors’ BA Thesis Committee
Chair, “Now that’s funny: The development of humor in a small group.”
Matt Willis, Undergraduate Major: Communication;
Guest
Lectures
“Anthony
Giddens’ Structuration Theory”
“Quantitative
and Qualitative Approaches to Communication Research.”
“Making
Sense of Being Bullied at Work.”
“Endnote: The Basics of Bibliography-Generating Software.”
“Finding Your Teaching
Voice.”
“Managing Classroom Rosters
and Grades with Excel.”
“Workplace Bullying and
Conflict.”
“Is It Really That Bad? Narratives of Workplace Bullying”
“Cycle of Employee Emotional Abuse,”
“Subordinate Abuse by Supervisory
Staff,”
“Feminist
Management and an Empowerment Model,” “Participatory Management and
Leadership,” “Managers versus Leaders,” “Community Social Services: Access and
Eligibility,” and “Adversity as Motivation.”
Other
Teaching
Curriculum Developer and
Trainer, Matanuska-Susitna Recovery Center, Inc.: “Implementing
Self-Directed Teams: An Alternative to Top-Down Management.” Formulated
curriculum and conducted organization-wide training, 6, 20-week sessions across
four organizational divisions. 2000 - 1999.
Undergraduate Social Work
Field Instructor,
Community
Trainer,
Professional Experience
Executive Director-CEO. Matanuska-Susitna Recovery Center, Inc. 1997 -
2000.
Adult co-ed, women,
adolescent chemical dependency treatment center
Public relations, marketing, fund development, extensive grant writing
Budget development and oversight; human resource management
Team development and training
Collaborative project partnerships and work with board of directors
Executive Director-CEO. Valley Women’s Resource Center, Inc. 1993 -
1997.
Umbrella, multi-service
agency for women and children
Agency marketing and public
relations
Budget development and oversight; fund development and extensive
grant writing
Staff development and training; human resource management
Wide-ranging community partnerships, networking, work with board of directors
Building expansion, 8500 square foot addition to facility.
Conference
Coordinator. Mat-Su
Women’s Conferences (1): “Women, Courage and Creativity,” Mat-Su Women’s
Conference (2): “Raising Healthy Daughters.” Organized community-wide women’s
conference to include speakers including Sylvia Rimm and Mary Catherine
Bateson. Marketing, public relations, media. 1996, 1995.
Program
Developer, Grant Writer, Community Partner, Administrator.
“Family Support and Preservation” (Collaborative project with victims’ services
and child protective agency), “Women and Children’s
Service Academic/ Community
Colloquia Presenter. “Pain and suffering: Emotional abuse and
bullying at work.” Presented overview of bullying research to graduate
students and faculty in Department of Communication and Journalism,
Panel Participant. Communication in Organizations. Introduction to
Communication Studies, Ken Frandsen, 2005 - 2006.
Merit Review Committee Member. Department of
Communication and Journalism,
Master of Arts Committee Member. Department of
Communication and Journalism,
Health Communication PhD Committee Member. Department of
Communication and Journalism,
Senior Capstone Course Evaluation. Data entry and
analysis for key Communication key outcomes from capstone course. Code surveys,
construct codebook, data entry, and analysis for undergraduate education
committee and faculty review. 2005-2008.
Respectful Campus Policy Committee. Member of ad hoc faculty senate committee meeting monthly for 12 months
resulting in policy (including anti-bullying policy) for presentation to the
faculty senate. 2007-2008
Faculty Senate. C&J Member,
Discipline
Editorial Board Member. Management
Communication Quarterly. 2009-2011.
Reviewer, Rater.
Organizational Communication Division Awards, Best
Published Academic Article, 2007-2008. National Communication Association. 2008.
Critical
Management Studies Award for Best Doctoral Dissertation sponsored by Organization: The critical journal of
organization, theory and society and by Carroll Stephens. 2007.
Manuscript Reviewer. Communication Monographs; Management
Communication Quarterly, Communication Yearbook; Gender, Work, &
Organizations; Polity Organizational Communication Series; Western Journal of Communication;
Scandinavian Journal of
Psychology; International Journal of Organization Theory and Behavior. 2003- Current.
Secretary. Western States Communication Association,
Organizational Communication Interest Group. 2007-2009.
Panel
Respondent.
Advances
in Theory and Research on Emotion (at) Work. National Communication
Association. 2007
Constructing
the Self and the Organization. Western States Communication Association. 2008
Paper Reader/Reviewer
National
Communication Association, Organizational Communication Division. 2005, 2006,
2007.
Western
States Communication Association, Organizational Communication Interest Group
for 2007
Panel Moderator. Scholarship Committee Member.
Reviewed submitted manuscripts for colloquia; organized into topic/sections;
identified and linked to faculty respondents. Nuevo Dia Organizational
Communication Conference,
Research
Assistant. “Workplace Bullying Pilot
Research Project” Dean’s Incentive Grants, Selective Investments and OVPREA
Initiative, Arizona State University, Tempe, Arizona. Dr. Jess Alberts, Dr.
Sarah J. Tracy co-collaborators, 2004
Member.
National Communication Association, 2001-current
Western States Communication Association, 2001-current
International Communication Association, 2002-2008
Community and Beyond
Invited Speaker
“Case
Management With Adults Bullied at Work: Understanding and Responding to
Workplace Bullying” Case Management Society of
“Workplace
Bullying: What It is and What to Do about It” 8th Annual, Administrative
Professionals Conference. UNM Continuing Education.
“The Emergence of Workplace Bullying in
Organizations and How Organizations Might Respond.” Sandia National Laboratories,
“Workplace
bullying: Causes, Consequences, and Interventions.” Special presentation for
College Deans, Department Chairs, FDR Faculty Mediators, and Faculty Senators.
Sponsored by the
“Workplace
Bullying: How Targets Present Themselves and
“The gendered Nature of Workplace Bullying.”
Presented findings in workplace bullying research regarding women, in
particular that women often bully other women. Gendered Violence Forum.
Women’s Studies,
“Pain
and Suffering: Emotional Abuse and Bullying at Work.” Colloquium,
Department of Communication and Journalism,
Board Member,
Treasurer. International Association on
Bullying and Harassment in the Workplace. Global board representing the General
Assembly members of the Association. 2008
Community Consulting
on Workplace Bullying. Police Department, Universities, Governmental Divisions, Primary
Education, Secondary Education (organizational names withheld for
confidentialty)
Grant Reviewer
Health Research Council of
City
of
Life
Time Member. Phi Kappa Phi Honor Society
Grant Writing
Dean’s Summer Research Award.
One of only two grants for junior faculty in
Dean’s Incentive Grant.
Selective Investments and OVPREA Initiative,
Graduate Research Support
Program.
Division of Alcoholism and
Drug Abuse. Department of Health and Social Services, State of
United Way of
Mat-Su.
Alaska Housing Finance
Corporation. Department of Housing and Urban Development, State of
COMPASS Institute.
State of
Family Preservation Program.
Department of Health and Social Services, State of
Council on Domestic Violence
and Sexual Assault. Department of Public Safety, State of
Services for Young Pregnant
Women. Department of Health and Social Services, State of
United Way of
Mat-Su.
Federal Emergency Management
Agency.
Women, Infants, and Children Special Supplemental Nutrition
Program (WIC). Department of Health and Human Services,
Advanced Teaching Seminars Completed
Teaching
with Clickers. Office of Support for Effective Teaching.
Strategies
for Effectively Enhancing Your Course Using WebCT Vista. Office of
Support for Effective Teaching.
Teaching
Students to Think Critically and Communicate Effectively. Short Course 2105, Western States Communication Association;
Advancing
Diversity through Innovative Pedagogy. Short Course
2105, Western States Communication Association;
Facilitating
Student Participation through Instructional Discussion. Short course
09, National Communication Association;
Writing
Meaningful Learning Outcomes for College Courses. CASTL; Center for the Advancement of Scholarship in Teaching and
Learning.
Developing
an Online Resource for Teaching Organizational Communication. National
Communication Association Conference,
Teaching Research Methods as Argument. 3-hour short
course. Western States Communication Association Conference,
Using Teams In The Classroom To Increase Student
Learning: Reaching In To Transform Pedagogy. 3-hour short course. National
Communication Association Conference,
Teaching the College Course in Leadership. 3-hour short
course. National Communication Association Conference,
Using Film and Literature to Teach Communication
Theories.
Nancy J. Hoar, James M. Brandon, & Charles F. Aust. 1.5-hour workshop,
National Communication Association Conference,
Learning Styles and Teaching Goals. 4-hours course
offered through
The Pedagogy of Learning Teams: Engaging
Students with the Instructional Material. 1.5-hour workshop, National Communication
Association Conference,
Story Telling as an Instructional Tool.
Gender, Sex and the Large Lecture Classroom.
Pedagogy:
New Graduate Instructor’s Workshop. 15-hour seminar required and offered
through Hugh Downs School of Human Communication, Arizona State University,