Errors regarding merchandise delivery or incorrect billing may occasionally occur with the Purchasing Card. When errors are found on a statement, it is imperative that the problem be resolved in a timely manner. We have 60 days from the date of the statement to notify the bank of a disputed transaction. The Cardholder should try to resolve any problems by working directly with the vendor. If a problem cannot be resolved with the vendor, a Cardholder Statement of Disputed Item form (.doc, .pdf) should be completed and delivered to the Purchasing Card Administrator in Purchasing.
- Cardholder Procedure